IBM United States Hardware Announcement , dated February 9, 2010

Transcription

1 , dated February 9, 2010 IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z provides a zseries Virtualization engine designed for high availability and scalability in a single footprint Table of contents 2 Overview 6 Publications 2 Key prerequisites 7 Technical information 3 Planned availability date 12 Terms and conditions 3 Description 15 Prices 4 Product positioning 20 Order now 5 Product number At a glance IBM System Storage TM TS7680 ProtecTIER Deduplication Gateway for System z (3958-DE2) hardware and the IBM System Storage ProtecTIER Deduplication Gateway for System z V1.1 software are designed to help address the tape processing needs of System z data centers, by improving the data protection infrastructure and more cost effectively managing and protecting the critical customer data. Virtualization Two enterprise control units and two deduplication engines are combined to support a high-availability enterprise deduplication solution with drive and library virtualization Up to one million virtual tape volumes FICON attach up to 8 ports with 256 logical paths/port Up to 1 PB of raw storage scalability per Gateway High performance in-line data deduplication Support for up to 256 virtual devices per Gateway 128 drive images per node (control unit) O/S support: z/os V1R9 and above with PTFs, z/vm 5.3 and above including DFSMS/VM TM FL221 with PTFs Library Manager functionality is integrated for the virtualization configuration Virtual tape volumes Can contain up to one million virtual tape volume Each virtual tape cartridge can hold up to 100 GB capacity (host capacity) Places an enterprise control unit in front of ProtecTIER to provide a FICON tape device interface Uses the ProtecTIER Gateway cluster for fast, efficient deduplicated backend storage Key functions Appears as automated tape library with 3592-J1A (3590 emulation) device IBM is a registered trademark of International Business Machines Corporation 1

2 Retains DFSMS TM (SMSTAPE) functionality Features integrated library management functionality Includes scratch processing delete function For ordering, contact your IBM representative, or IBM Americas Call Centers at 800- IBM-CALL (Reference: ME001). Overview The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z (3958-DE2) hardware is part of the IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z solution - a solution comprised of TS7680 ProtecTIER Deduplication Gateway for System z (3958-DE2) hardware and TS7680 ProtecTIER Deduplication Gateway for System z V1.1 software. This integrated solution is designed to help address the tape processing needs of System z data centers by improving the data protection infrastructure and more cost effectively managing and protecting customer data. The TS7680 Solution is designed to provide a high degree of scalability and flexibility for in-line deduplication in enterprise environments. The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z solution is designed to provide: In-line data deduplication virtual tape library (VTL) server, powered by HyperFactor Technology Up to 25 times or more factoring (Actual deduplication ratios are data-dependent and may vary.) In-line data deduplication performance Clustering for higher performance and availability FICON attach to System z host The use of any IBM disk for back end storage (DS4000 TM, DS5000, DS8000 TM, XIV); other disk options may also be available Up to 1 PB of raw storage scalability per Gateway Single virtual tape library image and up to 256 virtual tape drives Up to one million virtual tape volumes Retains DFSMS (SMSTAPE) functionality Scratch processing delete function Integrated library manager function Product preview IBM intends to offer native IP replication functionality for the IBM System Storage TS7680 ProtecTIER for System z to provide significant bandwidth and associated savings to the customer. This feature will allow users to maintain full copies of the logical volumes at the remote site, while transmitting only unique data that does not already exist in the remote repository. Previews provide insight into IBM's plans and direction. Such plans and directions are subject to change. Specific availability dates, ordering information, and terms and conditions will be provided when the product is announced. Key prerequisites IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z hardware (3958 Model DE2) requires the IBM System Storage ProtecTIER Deduplication Gateway for System z V1.1 software to create a valid TS7680 IBM is a registered trademark of International Business Machines Corporation 2

3 ProtecTIER Deduplication Gateway for System z solution. A separate order for ProtecTIER Deduplication Gateway for System z V1.1 software is required. System z O/S Support provided: z/os V1R9 and above with PTFs Refer to APAR OA27786 for additional information on the support being provided. Installation of the host support is recommended for maximum usability of the TS7680. Refer to the "3958" and "3952" Preventive Service Planning (PSP) buckets for the latest information on Software Maintenance. PSP buckets are kept on the IBM RETAIN system and are available to customers at z/vm 5.3 and above including DFSMS/VM FL221 with PTFs Refer to APAR VM64773 for additional information on the support being provided. Planned availability date February 19, 2010 Description IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z is a virtual tape library (VTL) that appears to applications as one automated tape library. It is designed to help address back up application needs of System z data centers. The TS7680 ProtecTIER Deduplication Gateway for System z V1.1 software is typically able to support implementation with minimal change to existing backup policies, practices, or procedures. The host application can access virtual tape drives, and cartridges just as it would in a physical tape library environment. Typical System z VTL solutions provide about 2.5:1 compression of the data backed up. The TS7680 ProtecTIER Deduplication Gateway for System z, featuring HyperFactor data deduplication technology, can help significantly reduce the amount of storage capacity required by up to 25 times. Data protection pain points in the data center Enterprise data centers require a high-performance, high-capacity reliable, and scalable disk-based data protection solution. Delivering high-level data protection is increasingly difficult for many reasons: Information volume is growing almost exponentially. Shrinking tape data processing and restoring windows require more efficient highperformance data protection solutions. Pressure to lower capital expenditures for data infrastructure is driving the need for a simpler way to deploy and manage data protection solutions. Increased need to more efficiently manage disk space of existing infrastructure by improving utilization of current hardware. Increasing need to support more efficient, easier to manage, disaster recovery strategies. TS7680 ProtecTIER Deduplication Gateway for System z Features HyperFactor Technology, which is designed to provide in-line deduplication capabilities, boasts the following core differentiators: In-line deduplication: Helps avoid disruption to data protection processes. Competitive product solutions deployed as a post-process methodology can increase the time needed for tape operations window, and require significantly more disk space. IBM is a registered trademark of International Business Machines Corporation 3

4 Flexible disk-based storage options support flexible configurations for different environments. Data reduction: Provides up to 25 times or more data volume reduction. (Actual deduplication ratios are data-dependent and may vary.) TS7680 ProtecTIER Deduplication Gateway for System z V1.1 software architecture supports up to 1 PB of data repository. High-availability: Clustered configuration available to provide hardware redundancy in the event of a node failure. Data integrity: HyperFactor Technology helps avoid "hash collisions" or "false positive" data matches. TS7680 features The TS7680 ProtecTIER Deduplication Gateway for System z is based on, and is a logical extension of IBM's proven TS7680 ProtecTIER Deduplication Gateway solution. The TS7680 is designed to provide performance, availability, and capacity levels that are truly enterprise-class. The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z features: Scalability - Up to 1 PB per system Capacity - Up to one million logical volumes Availability - Clustered configuration for redundancy Flexibility - Multiple disk configuration options Reduced complexity - Simplified deployment and operation Reduced environmental costs - Less power, cooling, and floor space required to store data TS7680 targeted benefits With the TS7680, you can expand the use of disk-based data protection, allowing faster access to critical backup and archive data. The TS7680 ProtecTIER Deduplication Gateway for System z is designed to help: Reduce infrastructure costs through increased storage utilization Accelerate tape processing and recovery times Increase backup reliability Improve productivity with in-line data deduplication Support enterprise-class data integrity and availability The TS7680 ProtecTIER Deduplication Gateway for System z combines IBM Systems Storage hardware, TS7680 ProtecTIER Deduplication Gateway for System z V1.1 software, and redundant enterprise-class controllers sharing a single disk repository to help address the performance and capacity needs of a wide variety of environments. Accessibility by people with disabilities A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at Product positioning The TS7680 ProtecTIER Deduplication Gateway for System z is based on the TS7680 ProtecTIER Deduplication Gateway, which is proven in enterprise-class environments worldwide. The TS7680 is supported in z/os V1R9 and above (refer to APAR OA27786), and z/vm 5.3 and above including DFSMS/VM FL221 with PTFs (refer IBM is a registered trademark of International Business Machines Corporation 4

5 to APAR VM64773). The TS7680 ProtecTIER Deduplication Gateway for System z appears to the host as a standard automated tape library with tape drives attached, and is DFSMS (SMSTAPE) compliant. The TS7680 is designed to simplify information retention and availability for your information infrastructure. The TS7680 combines a virtual tape library solution with in-line data deduplication powered by IBM HyperFactor Technology. This technology enables significant savings in disk requirements and costs. Reference information For information on IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z V1.1, refer to Software Announcement , dated February 09, Product number Description Machine Model Feature TS7680 Gateway for System z 3958 DE2 9 Micron LC/LC 31 Meter 3958 DE * 50 Micron LC/LC 31 Meter 3958 DE * 50 Micron LC/SC 31 Meter 3958 DE * Console Expansion 3958 DE * TS3000 System Console 3958 DE * Internal Modem 3958 DE * ProtectTIER Server 3958 DE FICON Shortwave 3958 DE * FICON 4km 3958 DE * FICON 10km 3958 DE * FICON Shortwave 3958 DE FICON 4km 3958 DE FICON 10km 3958 DE Cluster Connection Kit 3958 DE * Enhanced Router 3958 DE * Plant Install KVM Switch 3958 DE * KVM Display 3958 DE Enterprise Controller 3958 DE (Lower Controller) Enterprise Controller 3958 DE (Upper Controller) 25m LC/LC Fibre Cable 3958 DE * Attached to DS DE * Attached to DS DE * Attached to DS DE * Attached to XIV 3958 DE * Other IBM Disk 3958 DE * No new IBM disk 3958 DE * ProtecTIER SW Preload-AAS Flag 3958 DE No FICON Factory Cables 3958 DE * No Fibre Channel Factory Cables 3958 DE NEMA L6-30 Power Cord 3958 DE * RS 3750DP Power Cord 3958 DE * IEC 309 Power Cord 3958 DE * PDL 4.3m Power Cord 3958 DE * Korean 4.3m Power Cord 3958 DE * Unterminated Power Cord 3958 DE * Unterminated Power Cord-China 3958 DE * * This feature has been previously announced on other models. IBM is a registered trademark of International Business Machines Corporation 5

6 Feature conversions Type From To Feature Feature FCBM FCBM FCBM FCBM FCBM FCBM FCBM FCBM FCBM FCBM Parts removed as a result of a feature conversion become the property of IBM. Publications The following publications are shipped with the product. Title IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Introduction and Planning Guide IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z User's Guide IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Customer Information Center IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Service Information Center Order number GA GA GA GA IBM Publications Center Portal The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge. The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Introduction and Planning Guide (GA ) is available at The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z User's Guide (GA ) is available at The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Customer Information Center (GA ) is available at IBM is a registered trademark of International Business Machines Corporation 6

7 The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Service Information Center is (GA ) is available at Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. Technical information Specified operating environment Physical specifications 36 U rack Width: 644 mm (25.35 in) Depth: 1102 mm (43.39 in) Height: 1804 mm (71.02 in) Weight: kg (975 lb) To assure installability and serviceability in non-ibm industry-standard racks, review the installation planning information for any product-specific installation requirements. Operating environment Temperature: 10 to 35 C (50 to 95 F) at 0 to 914 m (0 to 3,000 ft) Temperature: 10 to 32 C (50 to 90 F) at 914 m to 2133 m (3,000 to 7,000 ft) Relative humidity: 8% to 80% Wet bulb temperature (maximum): 23 C (73 F) Electrical power: 3 kva Capacity of exhaust: 648 cubic feet/minute Noise level: 6.6 dba Leakage and starting current: 7.0/7.9 ma IBM is a registered trademark of International Business Machines Corporation 7

8 Hardware requirements General platform prerequisites IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z is based on the IBM System x3850 M2 server technology. Tested platforms are listed in the Installation Guide under Release Notes. A TS7680 ProtecTIER Deduplication Gateway for System z solution with IBM ProtecTIER Deduplication Gateway for System z includes the following hardware within the TS7680 frame: Feature number 2714: TSSC Network Switch Feature number 2722: TSSC (Required but may be external to the frame) Feature number 3121: 2x ProtecTIER server Feature number 3447: Cluster Connection Kit. A network power switch, which is used to automatically control the power to a failed node. Two Ethernet switches, which are used to connect the two deduplication engines servers with the network power switch. Feature number 5247: Enhanced Router Feature number 5510: KVM Switch Feature number 5512: Keyboard and Monitor Feature number 5770: Lower Enterprise Controller Feature number , and 3443 Feature number 5771: Upper Enterprise Controller Feature number , and 3447 ProtecTIER management console The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z must have a console in order to perform system installation and maintenance. One console (monitor, keyboard, and mouse) is required for a Gateway frame. The console must be capable of operating one of the following operating systems: Windows XP, or Windows Server 2003 Red Hat Enterprise 4, or later The console must also have: At least 100 MB of available disk space At least 256 MB of RAM The console must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall). Confer with your IBM representative for console configuration alternatives. Supported storage systems IBM System Storage DS8300 IBM System Storage DS8100 IBM System Storage DS4800 IBM System Storage DS4700 IBM System Storage DS5300 IBM System Storage DS5100 IBM is a registered trademark of International Business Machines Corporation 8

9 IBM SVC XIV Gen1, Nextra XIV Gen2 HDS AMS1000 HDS AMS2300 EMC CX300, CX500, CX700 A current list of supported system configurations for the TS7680 ProtecTIER Deduplication gateway for System z is available from the following Web site TS7680 Call home and feature TS3000 The TS7680 calls home through the TS3000 System Console (TSSC). The TSSC provides remote support for as many as 24 RMSS product frames. The TS7680 frame reserves a block of 10 IP addresses on the TSSC network. The TSSC is required to provide the remote support capabilities for the TS7680 product. The TS7680 product components and subsystems are entitled for service using the frame serial number. The TSSC is required to associate the TS7680 frame serial number with the sub-systems inside the frame. All remote support for the TS7680 is provided by the TSSC. The remote support capabilities include: Call home problem reporting capability with staged, error-specific Data Gathering for support. Call-in capability with authenticated access (via modem) including file transfer and multiple connections with attached systems; simultaneous call home is available calling in on the modem and sending call home data over the Internet. Automatic wellness checking for attached systems. Ability to defer certain types of call home activity to specific business hours. Automatic archival of log files for most attached tape systems for subsequent support reference. Automatic download and storage of new tape drive code images via modem connection with IBM. Remote Technical Assistance Information Network (RETAIN). The TSSC provides the focal point for local service activities within the data center. The TSSC is attached via a private Ethernet network to each TS7680 frame. Many service functions are performed at the console. The TSSC provides the following local service applications and configuration tools: TS7680 frame serial number entry and complex configuration to include all subsystems within the TS7680 frame. Network Time Protocol server services. Centralized data collection Ability to connect to each sub system within the TS7680 and simultaneously execute multiple service tasks. Ability to download Microcode updates for the subsystems. The TSSC contains diagnostic tools for verifying communications with IBM RETAIN, as well as a Graphic user interface for configuring, backing up, and restoring TSSC settings. Software requirements Ordering the ProtecTIER PID is required when the gateway hardware is ordered. IBM is a registered trademark of International Business Machines Corporation 9

10 To create a valid TS7680 ProtecTIER Deduplication Gateway for System z, the customer must order the following software PIDs and hardware features in the initial order: 3958-DE2, TS7680 Gateway for System z with feature number FPA - ProtecTIER Deduplication Gateway for System z V1.1 software One of the following software maintenance PIDs: 5639-FPB - 1 Year Registration/Renewal 5639-FPC - 1 Year After License 5639-FPD - 3 Year Registration 5639-FPE - 3 Year Renewal 5639-FPF - 3 Year After License 5639-FPG - 2 Year Registration 5639-FPH - 4 Year Registration 5639-FPI - 5 Year Registration For more information regarding the software PIDs above, refer to the IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z V1.1 Software Announcement , dated February 09, Operating system prerequisites The appropriate Linux operating system is included with the IBM System Storage TS7680 ProtecTIER Deduplication Gateway V1.1 software for System z. Connectivity prerequisites The supported Fiber Channel switches are listed in the System Storage Operation Center (SSIC) located at If this IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access. The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z front end links will be up only after configuring a repository. File system prerequisites The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z stores data in Red Hat Global File Systems (GFS). The number and size of the file systems depends on the size and parameters of your configured repository. Tivoli Storage Manager and other compatible software offerings can provide storage and tape management software for the TS7680. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or ISVs. For a current list of compatible software, call your IBM representative, or visit Compatibility Virtual emulation The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z emulates clustered configurations, the automated tape library with 3592-J1A (3590 emulation) device. IBM is a registered trademark of International Business Machines Corporation 10

11 Limitations The IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z V1.1 software must be installed on the IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z (3958-DE2) hardware. When the TS7680 is attached to an external TSSC with features number 2714 or the external TSSC must be within 100 feet of the TS7680. Feature number 2722 requires feature number 2733 to allow IBM to gain remote access to the machine. User must use the "modem approach" to perform call home. The user is required to supply a dedicated phone line to establish communication with IBM. Users must purchase the Internal Modem option (#2733) in the approved countries listed below (if feature number 2722 is chosen) or provide an external modem that is supported by the TSSC server for those regions not listed on the qualified country list. The internal modem option (#2733) is qualified for use in the following countries: Argentina, Australia, Bahrain, Bolivia, Brazil, Canada, Chile, People's Republic of China, Colombia, Costa Rica, Croatia, Ecuador, Egypt, Guatemala, Guyana, Hong Kong, Indonesia, Israel, Japan, Jordan, Kazakstan, Kyrgyzstan, Korea, Kuwait, Lebanon, Malaysia, Macau, Mexico, Morocco, New Zealand, Nicaragua, Oman, Panama, Pakistan, Peru, Philippines, Russia, Saudi Arabia, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Turkey, UAE, Ukraine, Uruguay, United States, Vietnam, Venezuela, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Leichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK. Oversea areas part of EU: French Guiana. Planning information Customer responsibilities Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z Introduction and Planning Guide. This guide is available at no charge at the IBM Publications Center. Refer to the Publications section. You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called "BIOS"), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service. Cable orders Fibre Channel cables are required to attach the TS7680 (3958 Model DE2) to various server adapters. The cables can be customer supplied or ordered with the TS7680 with feature number Meter LC/LC Fibre Channel Cable (#6025) This feature provides a 25 m (82 ft.) 50.0/125 micrometer short wavelength multimode fiber-optic cable with LC duplex connectors on both ends. Note: This cable is for attaching a TS7680 (that has an LC duplex connector) to switches, disk subsystem, or hosts with LC duplex Fibre Channel connectors. IBM is a registered trademark of International Business Machines Corporation 11

12 Direct customer support Less than one hour is required to install and configure the management software on the management console. For technical support or assistance, contact your IBM representative or visit IBM Global Services IBM Technical Support Services provides comprehensive hardware and software support, including hardware and software implementation for the IBM System Storage TS7680 Deduplication Gateway for System z solution. Technical Support Services are designed to support your installations of IBM Virtualization Engine TM hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner. Security, auditability, and control This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. Terms and conditions Volume orders: Contact your IBM representative. IBM Global Financing Yes Warranty period One year Warranty service If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. CRU and On-site Service At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable IBM is a registered trademark of International Business Machines Corporation 12

13 working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Service level is: 24 hours per day, 7 days a week, 4 hour average, same day response. Same day service level includes the installation of Tier 1 CRUs at no additional charge. Non-IBM parts service Warranty service IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non- IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Maintenance service options On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are: 24 hours per day, 7 days a week, 4 hour average response 24 hours per day, 7 days a week, 2 hour average response Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, refer to the warranty information. Maintenance services If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The IBM is a registered trademark of International Business Machines Corporation 13

14 following service selections are available as maintenance options for your machine type. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Service levels are: 24 hours per day, 7 days a week, 4 hour average response 24 hours per day, 7 days a week, 2 hour average response Machine Exchange Service IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement. Non-IBM parts service Under certain conditions, IBM provides services for selected non-ibm parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. This service includes hardware problem determination (PD) on the non-ibm parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. Warranty service upgrades Usage plan machine No IBM hourly service rate classification Two When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order. Field-installable features Yes Model conversions No IBM is a registered trademark of International Business Machines Corporation 14

15 Machine installation Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at IBM-SERV ( ); in other countries contact the local IBM office. The Installation and Planning Guide specifies site preparation, physical requirements, and installation (operating) environment and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at IBM's hourly service rate designated for the machine. Graduated program license charges apply No Licensed machine code IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and for which the customer has acquired. You can obtain the agreement by contacting your IBM representative or at machine_code.html Machine using LMC Type Model: 3958-DE2 IBM may release machine code changes to the IBM System Storage TS7680 ProtecTIER Deduplication Gateway for System z. IBM plans to make machine code changes for most components of the TS7680 solution available for download from the IBM System Storage technical support worldwide Web. Note that not all machine code changes may be available via the support Web site. If the machine does not function as warranted and your problem can be resolved through your application of downloadable machine code, you are responsible for downloading and installing these designated machine code changes as IBM specifies. IBM has responsibility for installing changes that IBM does not make available for you to download. If you would prefer, you may request IBM to install downloadable machine code changes; however, you may be charged for that service. For available machine code changes, refer to Educational allowance A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance. Prices Machine Feature Description Type Model Number TS7680 Gateway for System z 3958 DE2 9 Micron LC/LC 31 Meter 3958 DE Micron LC/LC 31 Meter 3958 DE Micron LC/SC 31 Meter 3958 DE Console Expansion 3958 DE TS3000 System Console 3958 DE Internal Modem 3958 DE ProtectTIER Server 3958 DE FICON Shortwave 3958 DE IBM is a registered trademark of International Business Machines Corporation 15

16 FICON 4km 3958 DE FICON 10km 3958 DE FICON Shortwave 3958 DE FICON 4km 3958 DE FICON 10km 3958 DE Cluster Connection Kit 3958 DE Enhanced Router 3958 DE Plant Install KVM Switch 3958 DE KVM Display 3958 DE Enterprise Controller 3958 DE (Lower Controller) Enterprise Controller 3958 DE (Upper Controller) 25m LC/LC Fibre Cable 3958 DE Attached to DS DE Attached to DS DE Attached to DS DE Attached to XIV 3958 DE Other IBM Disk 3958 DE No new IBM disk 3958 DE ProtecTIER SW Preload-AAS Flag 3958 DE No FICON Factory Cables 3958 DE No Fibre Channel Factory Cables 3958 DE NEMA L6-30 Power Cord 3958 DE RS 3750DP Power Cord 3958 DE IEC 309 Power Cord 3958 DE PDL 4.3m Power Cord 3958 DE Korean 4.3m Power Cord 3958 DE Unterminated Power Cord 3958 DE Unterminated Power Cord-China 3958 DE No cables are required with these feature numbers. Field Plant MES Model Feature install install MES removal number number only only removal charge DE N N Y N DE N N Y N DE N N Y N DE N N Y N DE N N N N DE N N N N DE N Y N N DE N N Y N DE N N Y N DE N N Y N DE N N Y N DE N N Y N DE N N Y N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N N Y N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N Y N N DE N Y Y N DE N Y Y N DE N N Y N DE N N Y N DE N N Y N DE N N Y N DE N N Y N DE N N Y N IBM is a registered trademark of International Business Machines Corporation 16

17 DE N N Y N Description Type Model Feature List Price MMMC TS DE2 DE2 $24, Gateway for System z 9 Micron 3958 DE $250 LC/LC 31 Meter 50 Micron 3958 DE $210 LC/LC 31 Meter 50 Micron 3958 DE $225 LC/SC 31 Meter CONSOLE 3958 DE $0 EXPANSION TS DE $5,150 SYSTEM CONSOLE Internal 3958 DE $226 Modem ProtecTIER 3958 DE $86, Server Ficon 3958 DE $12, Shortwave Ficon 4km 3958 DE $12, Ficon 10km 3958 DE $15, Ficon 3958 DE $12, Shortwave Ficon 4km 3958 DE $12, Ficon 10km 3958 DE $15, CLUSTER 3958 DE $2, CONNECTION KIT Enhanced 3958 DE $3, Router Plant install 3958 DE $1,600 KVM Switch KVM Display 3958 DE $4,500 Enterprise 3958 DE $41, Controller (Lower) Enterprise 3958 DE $41, Controller (Upper) 25 METER 3958 DE $330 LC/LC FC CABLE NEMA L DE $0 Power cord RS 3750DP 3958 DE $0 Power Cord IEC DE $0 Power Cord PDL 4.3m 3958 DE $0 Power Cord Korean 3958 DE $0 4.3m Power Cord Unterminated 3958 DE $0 Power Cord 3958 DE $0 IBM is a registered trademark of International Business Machines Corporation 17

18 Unterminated Pwr Cord - China If field installed on a purchased machine, parts removed or replaced become the property of IBM and must be returned. Maintenance charges Alternative Service: ICA Maintenance Type Model Feature Part Description TP(A M L) IOR24 Number 3958 DE2 TS7680 M $104 Gateway for System z 3958 DE ProtecTIER M $577 Server 3958 DE Ficon M $76 Shortwave 3958 DE Ficon 4km M $ DE Ficon M $76 10km 3958 DE Ficon M $76 Shortwave 3958 DE Ficon 4km M $ DE Ficon M $76 10km 3958 DE CLUSTER M $24 CONNECTION KIT 3958 DE Enhanced M $37 Router 3958 DE Enterprise M $174 Controller (Lower) 3958 DE Enterprise Controller (Upper) M $ Service Suite Warranty Service Upgrade Type Model Feature 3958 DE2 Maintenance Service Model Feature Description TP(A M) Ref Pr24X7X2 Pr24X7 Pr9X5X4 Pr9X5 SLCC DE2 TS7680 M 24X7 $135 $90 $81 $ Gateway for System z DE ProtecTIER M 24X7 $750 $500 $450 $360 Server DE Ficon M 24X7 $98 $65 $59 $47 Shortwave DE Ficon 4km M 24X7 $98 $65 $59 $47 DE Ficon M 24X7 $98 $65 $59 $47 10km DE M 24X7 $98 $65 $59 $47 IBM is a registered trademark of International Business Machines Corporation 18

19 Ficon Shortwave DE Ficon 4km M 24X7 $98 $65 $59 $47 DE Ficon M 24X7 $98 $65 $59 $47 10km DE CLUSTER M 24X7 $30 $20 $18 $15 CONNECTION KIT DE Enhanced M 24X7 $48 $32 $29 $24 Router DE Enterprise M 24X7 $225 $150 $135 $108 Controller (Lower) DE Enterprise Controller (Upper) M 24X7 $225 $150 $135 $108 For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call IBM-CALL ( ). For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 ( ). Feature conversion purchase price Feature Returned Continuous From To parts maintenance Y * Y Y * Y Y * Y Y * Y Y * Y Y * Y Y * Y Y * Y Y * Y Y * Y * Parts removed or replaced become the property of IBM and must be returned. Type Model Part number Price 3958 DE $12, DE $15, DE $12, DE $15, DE $12, DE $12, DE $15, DE $12, DE $15, DE $12,850 IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM is a registered trademark of International Business Machines Corporation 19

20 IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. Order now To order, contact the Americas Call Centers or your local IBM representative. To identify your local IBM representative, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: callserv@ca.ibm.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: ME001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks System Storage, DFSMS/VM, DFSMS, DS4000, DS8000 and Virtualization Engine are trademarks of IBM Corporation in the United States, other countries, or both. IBM, System z, FICON, z/os, z/vm, RETAIN, Tivoli and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM is a registered trademark of International Business Machines Corporation 20

21 IBM is a registered trademark of International Business Machines Corporation 21