Printing Less and Saving More

Transcription

1 Printing Less and Saving More How the FAA achieved significant cost and green savings by optimizing its output infrastructure Mr. Richard Boe Manager, Infrastructure Services Delivery Group <Audience> AIIM Washington, D.C.

2 About The FAA FAA/ATO employees: 35,224 FAA employees: 47,456 Manned facilities: 945 Our continuing mission is to provide the safest, most efficient aerospace system in the world. 2

3 Our Challenges Overall costs increasing Aging fleet Abundance of personal vs. network printers 45 manufacturers 370+ models User to device ratio: 1.4:1 Abundance of abandoned print jobs Lack of secure printing Poor user satisfaction Absence of green strategy No visibility to output fleet 3

4 Our Approach Select Strategic Partner Continuous Improvement Outline Project Objectives Measure Results Design Overall Solution Implement Pilot Project(s) 4

5 Our Goals Reduce the overall cost of output while: Providing users with the right print resources to accomplish their jobs Achieving green initiatives Reduce power consumption Reduce paper and toner Reduce overall carbon footprint Implementing DOT C 5

6 The right printer with the right capacity and features in the right location. 6

7 Cost Reductions Consolidate print/copy/fax/scan devices to networked MFPs Minimize personal printers Default print settings: Monochrome Duplex Reduce toner density to 70-80% Device status monitored remotely Toner replacement initiated remotely 7

8 Placing Print Resources Measure current print usage Place properly-sized and featured equipment required by users Use industry standard placement criteria 30 walk distance for monochrome walk distance for color No more than 10% of users have a personal printer DOT Order C Very small sites (<10 users) 1 device/site Medium sites (26-99 users) 1:15 Large sites ( users) 1:20 X-Large sites (500+ users) 1:30 8

9 Support Green Initiatives Reduce the total number of printers Minimize personal printers Use modern, energyefficient equipment Enable sleep mode Deploy Print Release Set duplex as default setting Reduce toner density 9

10 Key Elements of Managed Print Operations Only one print queue Follow-me printing Collect your print job from any printer Print Release Jobs only print when user authenticates at the device No abandoned print jobs = printing less = green 10

11 Print Release Step 1: Users print to shared queue on network. Step 2: At the MFP, select Print Release icon, authenticate, select queued print jobs, press Print button. Step 3: Selected print jobs released to MFP, then job is removed from the server. 11

12 Before 12

13 After 13

14 ATO Pilot Results (Oct Jan. 2011) Metric Pre-Pilot Post-Pilot % Change Number of Devices % Number of Manufacturers 45 1 Number of Unique Models Print Queues % Unique Toner P/Ns % Total Pages Printed 33,507 25,514-24% Color 7,077 2,242-68% B&W 26,430 23,272-12% Device to User Ratio 5:1 11:1 Abandoned Pages Deleted 4,818 20% Duplex Printing Increase 9,020 71% Toner Reduction on Page -20% Toner Cost/User/Month $25.97 $6.91 Color Toner Cost Reduction -78% B&W Toner Cost Reduction -26% 14

15 Before 15

16 After 16

17 Before 17

18 After 18

19 Lessons Learned Communicate Policy required Deploy to sites that are excited first Sell the benefits Features Green Cost savings Culture Change More than technology change User Concerns I don t want to walk to collect my print job. I don t like waiting for my print job. Remove Personal Printers = Savings 19

20 Continuous Improvement Deploying solution to HQ and 100+ user sites 13 initial pilot sites People talk, success spreads Leverage workflow capabilities of MFPs Develop remote maintenance processes Low toner alerts spark cartridge ordering Maintenance alerts direct to National Service Center Outsource print services to a strategic partner 20

21 Conclusion Significantly reduced costs Improved service to users Supported green initiatives FAA headquarters could save: $440,000 annually Nationally, FAA could save: $2.3+ Million in toner cost $185,000+ in paper cost 21