Minimum Support Needed for a Reliable SCADA System
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- Clinton Miller
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1 Minimum Support Needed for a Reliable SCADA System
2 Speaker Bio Jeff Miller, PE, ISI ENV SP Dewberry Automation Manager MEP Service Line Raleigh, NC 22 years experience in Electrical / Instrumentation & Controls 18 years experience in water / wastewater delivering projects from small pump stations to 370 MGD WWTPs 25+ Wastewater Treatment Plants 20+ Water Treatment Plants 50+ Pump Stations Worked as an Engineering Consultant, Systems Integration Contractor and Electric Utility Engineer Founder and past Chair of NC AWWA-WEA Automation Committee 2 Minimum Support Needed for a Reliable SCADA System March 12, 2013
3 SCADA Supervisory Control And Data Acquisition Defined as an industrial computer system monitoring real time data and / or providing remote equipment control. Instrumentation and Control System PCS: Plant Control Systems DCS: Distributed Control Systems Remote Telemetry Systems Many others names 3 Minimum Support Needed for a Reliable SCADA System March 12, 2013
4 SCADA Support Challenges IT S NOT WATER or WASTEWATER 4 Minimum Support Needed for a Reliable SCADA System March 12, 2013
5 SCADA Support Challenges Growing Complexity of Systems Subject to Technology Changes Shorter Lifespan than Process Equipment Multiple Facilities, Systems, and Platforms Lack of Definitive Industry Standards Staff Expertise More Affected by Bid Environment than other Equipment Low Bid Environment for Qualitative Functionality System Implementation on the Coattails of Process Work Different Designers, Contractors, And Vendors Meeting Operations and Management Expectations 5 Minimum Support Needed for a Reliable SCADA System March 12, 2013
6 SCADA Support Goals More Proactive / Less Reactive Maintenance Faster Mitigation of Events Less Impact to Operations from Events Efficient Use of Funds Higher Return on Investment Clear Responsibilities and Actions = Less Frustration! 6 Minimum Support Needed for a Reliable SCADA System March 12, 2013
7 Keys to Success Success is not guaranteed by the answers you ve gotten but by the questions you ve asked. 7 Minimum Support Needed for a Reliable SCADA System March 12, 2013
8 Keys to Success What is the minimum Support Required for a Reliable SCADA System? Simply that you have made decisions on all of the key support questions. 8 Minimum Support Needed for a Reliable SCADA System March 12, 2013
9 SCADA Support Efforts Typical Unplanned Support Preventative Maintenance = 15% Predictive Maintenance = 20% Unexpected Failures = 45% Abandonment = 5% Modifications = 5% Management = 10% Typical Planned Support Preventative Maintenance = 25% Predictive Maintenance = 25% Unexpected Failures = 25% Abandonment = 0% Modifications = 10% Management = 15% 9 Minimum Support Needed for a Reliable SCADA System May 7, 2013
10 SCADA Support Plan Documents Key Support Decisions Supported by Maintenance and Operations Management Buy-in Part of SCADA Master Plan or Stand Alone Document Provides a Roadmap from Where You are to Where You Want to be. 10 Minimum Support Needed for a Reliable SCADA System March 12, 2013
11 Elements of a SCADA Support Plan Policies Resources Management Keep it Simple Provide Flexibility Make it a Living Document Collabora=on Get Buy- In of Stakeholders 11 Minimum Support Needed for a Reliable SCADA System March 12, 2013
12 Support Planning Process Initiation Assessment Analysis Ini1ate Assess Planning Implementation Maintenance Maintain Analyze Implement Plan 12 Minimum Support Needed for a Reliable SCADA System May 7, 2013
13 Where to Begin? Leverage Venders, Suppliers, Engineers for Help and Services Develop a Planning Culture Use the bubbling low to high priority system Ac*on Priority Time 13 Minimum Support Needed for a Reliable SCADA System March 12, 2013
14 Collaboration Operations Maintenance Engineering Management Vendors Consultants Contractors 14 Minimum Support Needed for a Reliable SCADA System March 12, 2013
15 Policy Topics Internal verses External Support Standards and Conventions Emergency Preparedness and Recovery Security and Access Abandon Repair Replace Upgrade Procurement 15 Minimum Support Needed for a Reliable SCADA System March 12, 2013
16 Internal verses External Support When is external support needed? Staff expertise Staff availability Decision Triggers for External Support Cost Who will provide external support? Control System Integrators System Suppliers Equipment Suppliers Engineers 16 Minimum Support Needed for a Reliable SCADA System March 12, 2013
17 Internal verses External Support How will external support be procured? Support Contracts, On-call Contract, Purchase Order, Warranty, etc. How will external support be provided? Remote Access, Onsite, In Conjunction with Staff 17 Minimum Support Needed for a Reliable SCADA System March 12, 2013
18 Standards and Conventions Equipment Preferences Availability of Support Lifecycle Keep it Simple Labeling and Tagging Maintenance Features System Archival and Backup Change Management 18 Minimum Support Needed for a Reliable SCADA System March 12, 2013
19 Emergency Preparedness and Recovery What would happen if? Critical System Functions Critical System Components How would I recover from? SOPs / Contingency Plans Critical Spare Parts Archival and Backup Means of Alternate Operations Support Contacts 19 Minimum Support Needed for a Reliable SCADA System March 12, 2013
20 Security and Access What Are the Cyber Security Threats and Vulnerabilities? What Access is Needed and What are the Consequences? How are Systems Accessed? Who Can Access Systems? How are Systems Protected? 20 Minimum Support Needed for a Reliable SCADA System March 12, 2013
21 Security and Access Vulnerability Hardware Access Wireless Cross-Network Connections External Network Connections Hardware Access Threats Malware / Spyware / Viruses Unauthorized Access Hackers, Vandals, Internal Unintended Cyber Events Operator Errors 21 Minimum Support Needed for a Reliable SCADA System NC AWWA-WEA 2013 Spring Conference
22 Abandon Repair Replace Upgrade Should it be Abandoned, Repaired, Replaced, or Upgraded? When Should Obsolete Equipment be Replaced? When are Software Upgrades Needed? Should Components be Abandoned in Place? 22 Minimum Support Needed for a Reliable SCADA System May 7, 2013
23 Procurement How Should Equipment and Services be Procured? Purchase Order Request for Proposal Design / Bid / Build and Design Build Alternative Deliveries Service / Support Contracts Extended Warranty System Leasing 23 Minimum Support Needed for a Reliable SCADA System March 12, 2013
24 Procurement What Considerations Shall be Made for Procurement? Sole Sourced / Listed Manufactures Proprietary verse Open Systems Prequalified Suppliers / Integrators Local Supplier Climate Involvement of Maintenance! Features to Support Maintenance Walkdowns and Inspections Training Incorporation into Support Plan 24 Minimum Support Needed for a Reliable SCADA System March 12, 2013
25 Resource Topics Staff Documentation and References Tools Spare Parts Outside Support Contacts 25 Minimum Support Needed for a Reliable SCADA System March 12, 2013
26 Resources: Staff What does the Expertise Level of Staff Need to be? Internal Maintenance Tasks Task Frequency Needed Event Response Time Desire for System Homogony and Change Management Central verses Decentralized Maintenance 26 Minimum Support Needed for a Reliable SCADA System March 12, 2013
27 Resources: Staff What Training Would Help Develop Staff Expertise? Free Vender Lunch & Learns, Seminars, Webinars, and Training Paid Vendor, ISA, etc. Training Maintenance Certification Programs System Specific Training Equipment Specific Training Reading Assignments Expertise Recognition! 27 Minimum Support Needed for a Reliable SCADA System March 12, 2013
28 Resources: Documentation What Types of Documentation are Needed? System O&M or Control Descriptions Drawings: System, Wiring, Loop, P&ID O&M Manuals Reference Manuals Calibration Sheets Configuration Sheets Permits (FCC Licenses) 28 Minimum Support Needed for a Reliable SCADA System March 12, 2013
29 Resources: Documentation What Types of Documentation are Needed? Drawings: System, Wiring, Loop, P&ID O&M Manuals Reference Manuals Calibration Sheets Configuration Sheets Permits (FCC Licenses) Radio Path Surveys / Studies 29 Minimum Support Needed for a Reliable SCADA System March 12, 2013
30 Resources: References What Reference Documents are Needed? MSDS Data Sheets NEC 70 National Electric Code NEC 70E Standard for Electric Safety in the Workplace UL508A Control Panels NFPA 820 Standard for Fire Protection in Wastewater Treatment and Collection Facilities ISA Standards and Recommended Practices Symbol References 30 Minimum Support Needed for a Reliable SCADA System March 12, 2013
31 Resources: References What Reference Documents are Needed? Vender References: E+H instrumentation, Flow, Ultrasonic Manuals ISCO Flow Manual Omega Technical References Polyphaser Technical Guides Red Book Emerson Control Valve Handbook 31 Minimum Support Needed for a Reliable SCADA System March 12, 2013
32 Resources: References What Reference Documents are Needed? Free Information Available on the Web Chemical Resistance Charts Enclosure Rating Definitions: NEMA and ICS PID Controller Tuning Unit Conversions Understanding Radio Path Surveys Security: DHS, US-CERT, WaterISAC, CPNI, NISCC, Websites EPA, AWWA, WEA Websites 32 Minimum Support Needed for a Reliable SCADA System March 12, 2013
33 Tools Basics Tools Electricians Toolset Multi-Meter Signal Generator Wire Labels Label Maker Continuity Tester Tools Needed for Specific Tasks Calibrators Wire Ringer Wire Meggar Radio Test Setup Thermal Imaging Power Quality Laptop Configuration Software 33 Minimum Support Needed for a Reliable SCADA System March 12, 2013
34 Spare Parts and Supplies What Spare Parts and Supplies Should be on Hand? Critical Spare Parts Pre-Configured Spare Parts Basic Spare Parts and Supplies 34 Minimum Support Needed for a Reliable SCADA System March 12, 2013
35 Spare Parts and Supplies What Spare Parts and Supplies Should be on Hand: Basic Spare Parts and Supplies Fuses Waterproofing Gasket Repair Corrosion Inhibitors Labels Electronic Media Pom Poms! 35 Minimum Support Needed for a Reliable SCADA System March 12, 2013
36 Spare Parts and Supplies What is the Availability of Parts from Suppliers? Stocked, Lead-Time, Expedite Available? Scheduled Ordering Stocking Agreements Agreements with Other Users? 36 Minimum Support Needed for a Reliable SCADA System March 12, 2013
37 Support Contact Lists Emergency Contacts Informative Contacts Stocking Distributers Manufacture, Supplier, Representative Local and Corporate Technical Support Original Engineer, Designer, Installer, Contractor History of System / Component Contacts 37 Minimum Support Needed for a Reliable SCADA System March 12, 2013
38 Management Topics Assessments Critical Functions Critical Components Identification Manual Control Drills Staff Expertise Backup & Recovery 38 Minimum Support Needed for a Reliable SCADA System March 12, 2013
39 Management Topics Planning Change Management Standards and Conventions SOPs Checklists Metrics AMS, MMS Tracking Performance Progress on Roadmap 39 Minimum Support Needed for a Reliable SCADA System March 12, 2013
40 Questions? 40 Minimum Support Needed for a Reliable SCADA System March 12, 2013
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