Request for Proposals. Information Technology Consultant and Network & Information Technology Support Services

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Camron Houston
5 years ago
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1 Request for Proposals Information Technology Consultant and Network & Information Technology Support Services July 18, 2018

2 General Description The City of Greenville is looking to select a qualified firm to serve as its Information Technology Consultant and provide Network and Information Technology Support Services ( Technology Services Provider ). Support includes: Network support services and maintenance Hardware/system software installation Internet, , and application management Infrastructure support Network security & Operating System upgrades Disaster recovery On-site and remote client services 24/7 system monitoring and response All external connectivity needs Principal Contact The principal contact with the City of Greenville will be: Norice Rasmussen Clerk-Treasurer 411 S. Lafayette Street Greenville, MI (616) (616) (fax) ntrasmussen@greenvillemi.org Bid Information Any changes and/or addenda to this RFP will be posted on under the bids tab. Any and all questions regarding this RFP shall be directed to the principal contact listed above. Due Date Bids are due 2:00 pm, Tuesday, August 7, 2018.

3 Submission of Proposals Please submit your sealed proposals using the attached bid form, as well as all other requested information. One copy of the proposal shall be delivered to: City of Greenville Attn: City Clerk 411 S. Lafayette Street Greenville, MI All responses must be clearly labeled IT Support Services Proposal. Evaluation of Proposals The City will review submitted prices, firm information, references and other relevant information. The City reserves the right to accept or reject any response for any or no reason and to waive any minor irregularity if determined to be in the best interest of the City of Greenville. Selection of Proposals Once the winning proposal is selected, the City will draft an agreement for the scope of work. Upon bidder approval and execution, it will be presented to Council for approval. It is anticipated that this agreement will be considered at the City Council meeting of August 21, Background Information The City of Greenville is a full service community with approximately 52 full-time employees and several on a part-time or seasonal basis. It maintains full-time 24 x 7 Public Safety services. The City also provides essential municipal services, such as maintenance of public roadways, water and sewer services, wastewater treatment, inspection of new and existing construction, planning and zoning, parks and recreation, community center and general administration.

4 Description of Network The City has networks combining both wired and wireless technology. The information below provides a snapshot of the network and is for informational purposes only, subject to verification. Locations City Hall DPS Garage Public Services Wastewater Treatment Plant Community Center/Rec Dept. Transit Building Industrial Park Water towers Water Well Field and Well 10 (5 locations) Wastewater Treatment Lift Stations (7 locations) Wastewater Treatment Plant Servers The City maintains the following servers: 1. City Hall Main Domain Server 2. City Hall Multiple Department for Remote Access 3. GPS Server Main Server 4. Police Video Server In Car Video 5. Community Center/Rec Main Domain Other Considerations in networks: City Hall: Networked Computers: 18 Exchange only: 15 Public Safety: Networked computers: 12 Exchange only: 22 Wasterwater treatment: Stand-Alone computers: 1 Exchange only: 1 Department of Public Services: Stand-alone Computers: 4 Exchange only: 2 Office 365 Business: 2 Office 365 Business Essentials: 1 Community Center & Rec Dept: Networked Computers: 8 Exchange only: 10 Transit: Managed service: 1 Exchange only: 1

5 Primary Software BS&A Software AutoCad Civil 3D Smartworks MFP4 TALON & RMS ESRI Cogitate, IWORQ SCADA-Wonderware Adobe Acrobat Microsoft Office Microsoft Exchange\Outlook Software Use Accounting, Tax, Assessing, Building Sketch software Document Imaging Public Safety reporting software GIS Software Street management software Wastewater Document preparation Office suite Scope of Work The City of Greenville is looking to select a qualified firm to serve as its Information Technology Consultant and provide Network and Information Technology Support Services. The City currently has no dedicated IT staff, but relies primarily on outside contractual support. The chosen vendor would coordinate work through the Clerk- Treasurer or designee. Proof of insurance coverage will be required if selected as the IT support partner. It is the City s preference for the successful bidder to provide support services remotely while providing on-site support when deemed necessary. Due to the 24-hour nature and criticality of Police, Fire, Water and Wastewater services provided by the City, services must include the ability to provide support if needed 24-hours per day, seven days per week, and work cooperatively with other vendors. The City wishes to enter into a 3-year contract to provide Computer Network Support Services for the fiscal years beginning September 1, 2018 through August 31, The Scope of Services of this RFP includes, but is not limited to, network and computer support services following best practices as further described below: Network architecture planning, design & implementation (wired & wireless) Network maintenance (performance, security, etc) Network security (internal & external) Maintain up to date network and systems documentation Develop hardware and software inventory and replacement program Computer, peripherals and software maintenance and installation Operating system\software patches\upgrades Configuring and installing new computers

6 Capacity planning & implementation Remote access configuration/maintenance Backup planning and implementation Disaster recovery planning and implementation Remote management Implementation of new technologies and major equipment, as jointly agreed to, shall be excluded from this contract and addressed in a separate proposal. Required Information Required information for the proposal is listed below. Respondents must include all information requested when submitting their proposals. 1. Name and contact information for the firm and primary contact, including and website, if applicable. 2. Profile of the firm (age of firm, business structure, office locations, number of employees, number of similar clients, etc.) 3. Provide references for (3) three clients of similar size and complexity for whom you have served as Technology Services Provider for in the last five years. Provide the names of contact personnel and phone numbers. 4. Describe the education, experience, credentials and certifications of staff, by individual, who are likely to service our account. Describe specific expertise with hardware and software. 5. For onsite service, response time to Greenville; both regular and emergency. 6. For remote service, describe the technology being used to provide such service. 7. Describe your plans for disaster recovery. Explain your normal procedure for routine maintenance scheduled down times. 8. Provide any additional information that you deem important to the selection of your company; e.g. skills specifically applicable to City network, phone system capabilities, audio/visual, hardware-software sales, web design, etc.

7 Information Technology Consultant and Network & Information Technology Support Services RFP Response Sheet This response sheet must be completed and submitted with the other requested information as part of the response submittal. Based on the scope of work outlined in this request for proposal, please provide rates as indicated below: Required: Monthly all-inclusive (per scope of work) rate Year 1 Sept 1, 2018 to August 31, 2019 per month Year 2 Sept 1, 2019 to August 31, 2020 per month Year 3 Sept 1, 2020 to August 31, 2021 per month Required: Any additional fee structure which may be needed such as ad-hoc services, response and emergency fees, any work which is outside the proposal. Year 1 Year 2 Year 3 Sept 1, 2018 to August 31, 2019 fee structure Sept 1, 2019 to August 31, 2020 fee structure Sept 1, 2020 to August 31, 2021 fee structure ================================================================== This proposal is hereby submitted on behalf of: Name of Service Provider By: (print name) Signature Date

INVITATION FOR BIDS For RO PLANT #2 PLC SYSTEMS UPGRADE (CIP# WTR1702)

INVITATION FOR BIDS For RO PLANT #2 PLC SYSTEMS UPGRADE (CIP# WTR1702) BID SUBMITTAL DATE, TIME, & LOCATION: EMAIL QUESTIONS TO: December 8, 2017 @ 2:00 PM Mount Pleasant Waterworks Operations Center 1619