REVENUE ASSURANCE PRE & POST AMI DEPLOYMENT FOR: IURPA/META CONFERENCE 2015 (CHICAGO)

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1 REVENUE ASSURANCE PRE & POST AMI DEPLOYMENT FOR: IURPA/META CONFERENCE 2015 (CHICAGO) Eddie Fee, Jr. Manager, MDM & Revenue Assurance Orlando Utilities Commission May

2 Discussion Points AMI/AMR Deployment Rev Assurance History/Structure Pre-deployment Efforts Post-deployment Environment AMI Lessons Learned Interactive Ask Questions Along The Way 2

3 3 Social Media Pitfalls

4 4 Criminal Intelligence

5 OUC The Reliable One #1 in Reliability since 1998 (FL) ~310,000 customers in Orange & Osceola Counties 2 nd largest municipal utility in Florida 14 th largest municipal utility in the U.S. 1,100 employees Electric, water, chilled water & lighting 8.5 trillion kwh per year 31 billion gallons per year 5

Elster s Energy Axis AMI Platform Supports both electric and

6 History of AMI at OUC OUC started testing advanced metering infrastructure electric meters (digital meters) in 2004 using Elster s Energy Axis AMI Platform Supports both electric and water meters Supports remote reads and electric meter remote disconnects 6

7 History of AMI at OUC 2014 won Best Smart Grid Infrastructure Award CS Week and Electric Light & Power Magazine (N.A. large utilities) Electric Full Roll-out Started 1/14/ % Complete 73,359 meters installed pre-ami 230,000 total meters Water Full Roll-out Started 1/28/ % Complete 4,000 (RTU) meters remaining (most difficult) 7

8 8 How the AMI System Works

9 9 Organizational Structure

10 Revenue Assurance - Total $3,000,000 $2,500,000 $2,000,000 $1,500,000 Future Loss Prevented Billed Revenue $1,000,000 $500,000 $0 FY FY FY FY

11 Revenue Assurance Theft/Tamper $1,400,000 $1,200,000 $1,000,000 $800,000 Future Loss Prevented Billed Revenue $600,000 $400,000 $200,000 $0 FY FY FY FY

12 12 Leads for Theft & Tampering

13 Pre-deployment Efforts Rev Assurance Consumption Analytics Objective ID theft/tamper in SFH s Contractors would miss meter tampers Already aware of higher risk areas for tamper Inspected >2,000 of the lowestconsuming premises $514K in back-bills & loss prevention >5:1 ROI 13

Pre-deployment Efforts Rev Assurance Transformer-rated Metering Inspections Inspected, tagged & installed AMI meter (>8,000 svcs) Wiring issues,

14 Pre-deployment Efforts Rev Assurance Transformer-rated Metering Inspections Inspected, tagged & installed AMI meter (>8,000 svcs) Wiring issues, incorrect multipliers, etc. internal staff $2.4M in back-bills & loss prevention Opt-Out Requests Inspect existing meter for issues Don t forget No responders 14

Post-deployment Efforts/Initiatives OUC Power Pass Program Pre-paid offering, ~2,200 customers Debt pay-off, no deposit/recon fees/late fees Conservation effect, reduced billing/mail costs

15 Post-deployment Efforts/Initiatives OUC Power Pass Program Pre-paid offering, ~2,200 customers Debt pay-off, no deposit/recon fees/late fees Conservation effect, reduced billing/mail costs Leverages remote disconnect feature Customer Dashboard View daily or 15-min data (electric) Re-purposing employees Loss of Meter Reading functions Changes recruiting for other field positions 15

16 Post-deployment Efforts/Initiatives Revenue Assurance: Bi-annual opt-out inspections Inspect services w/ meter removed Leverage meter data Some basic reporting Analytics software/service Need FTE to manage not necessarily turn key Especially if scope spans utility operations Look to automate early on high hit rate cases 16

17 Low ROI (tangible/intangible) High Analytic Use Cases Strategic Map Low-hanging Fruit Categorize & Prioritize CVR ID Theft & Tampering Leak Detection AMI/Meter Ops & Maintenance Wrong day Watering Voltage Monitoring Line Loss Analytics Customer Service & Escalation Teams Replace traditional H/L parameters Monitor Critical Xfmrs EV Planning Connectivity Model Post-storm Grid Analytics Prioritize Tough Sell (for now) Low Implementation Effort (addt data, IT resources, AMI constraints) High 17

Feature vs Seal Color Update Admin Policies How to deal with increase in

18 AMI Lessons Learned RTU s account for in RFP/contracts Keys/Seals for contractors Internal & External Communication Plan Remote Disconnect Feature vs Seal Color Update Admin Policies How to deal with increase in access issues Learn how meters fail (vs mechanical) 18 Post-triage meter failure findings

19 AMI Lessons Learned Testing removed meters not feasible? Pre-deployment analytics Train Investigators to diagnose basic meter/network issues less theft/tamper Test water meters/modules submerged Establish a physical meter farm Test hardware/firmware/software AMI systems are now mission-critical and quick to change 19

AMI Lessons Learned AMI HES Business-Managed App Strong collaboration w/ IT Water Only Areas of Territory No electric infrastructure Neighboring electric utility: No solar

20 AMI Lessons Learned AMI HES Business-Managed App Strong collaboration w/ IT Water Only Areas of Territory No electric infrastructure Neighboring electric utility: No solar attachments others need meter What about underground w/ decorative SL s? Each GK site requires repeater (time stamp) Interim using drive-by solution Monthly, back-captures 33 days readings 20

21 21 Truth

22 THANK YOU!!! ANY QUESTIONS? 22

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