EFQM Leading the Global Excellence Drive Annual International conference & Exhibition of World FZO

Transcription

1 EFQM Leading the Global Excellence Drive Annual International conference & Exhibition of World FZO 1 May 2018 Léon Tossaint, CEO EFQM

2 Ambition for EFQM... leading Excellence... started with the EFQM Founding Fathers in

3 EFQM Founding Fathers Signing the Letter of Intent EFQM Foundation Delors E.E.C. van der Klugt Philips Agnelli Fiat Message: Improve the global competitiveness of all EFQM member organisations 3

4 EFQM Excellence Model 27 years of driving excellence

5 EFQM provides guidance through a set of three integrated model components: 8 Fundamental Concepts of Excellence -to provide feedback at strategic level 9 Model Criteria -to provide feedback at operational level RADAR -to provide feedback on the maturity level of excellence

6 The EFQM Excellence Model connects Enablers and Results 6

7 EFQM Excellence Model Renewal 2020 Same concept Will incorporate the interest of all members and partners Will take into account global trends in organisational development like Industry 4.0 Digital transformation etc Will be launched at the EFQM Forum end

8 Spread of EFQM Excellence Model over Europe EFQM Partners National Awards based on EFQM (partnership) National Awards based on EFQM (no partnership) National Awards based on EFQM and Malcolm Baldrige (no partnerships) EFQM Office

9 EFQM building strategic partnership around the globe 48 EFQM Partners in 37 countries around the globe EFQM Partners National Awards based on EFQM (partnership) National Awards based on EFQM (no partnership) National Awards based on EFQM and Malcolm Baldrige (no partnerships) EFQM Office

10 Spread of the EFQM Model worldwide

11 EFQM leading Excellence through our Global Partners Deployment of Excellence (EFQM Model) at NATIONAL LEVEL Supporting their member organisations striving for Excellence Spreading a culture of Excellence across their country

12 EFQM, a MEMBER based FOUNDATION EFQM, over 450 Members, many leading organisations 12

13 Thus, EFQM is a global Non-profit Foundation formed in 1989 to drive excellence to improve competitiveness Over 450 Members and over users of the Model 45 EFQM Partners in 36 countries with over members from Partner Organisations EFQM Excellence Model In 24 languages Leading the EFQM Global Excellence Award Leading the EFQM Global Excellence Index 13

14 EFQM services for members Sharing: benchmarking, expert Webinars, EFQM Forum, Knowledge base, good practice visits. Training Courses & Assessments EFQM Assessor Development Path Organisation Development Path Internal & External Assessment Recognitions and Award Programme Committed to Excellence Recognised for Excellence EFQM Global Excellence Award EFQM Global Excellence Index.. EFQM Global Excellence Award EFQM Recognised for Excellence EFQM Committed to Excellence 14

15 Assessment Score EFQM Recognition Scheme Global EFQM Excellence Award _ Recognised for Excellence (R4E) National EFQM based Awards 200 Committed to Excellence (C2E) EFQM Journey For Excellence 15

16 About the EFQM Global Excellence Award The EFQM Global Excellence Award is supported by a most challenging assessment process with high value adding feedback report. The EFQM Award recognises organisations who are perceived as global role models for Excellence to learn from, with an undisputable track record of high level performance and sustainable results. The Award, decided by a high profile jury, recognises role model organisations, private and public. This is the most prestigious award for organisational excellence globally. 16

17 EFQM Global Excellence Award EFQM Excellence Award Winners 2017 EFQM Global Excellence Award (EGEA) EFQM Recognised for Excellence (R4E) EFQM Committed to Excellence (C2E) 17

18 EFQM Global Excellence Award Winner 2017 Bosch Blaichach Bosch Blaichach celebrating EFQM Award winning success 18

19 EFQM Global Excellence Award Winner 2017 Dubai Electricity and Water Authority The logic, analytical thinking and yet clear purpose and objectives in EFQM s philosophy is key for DEWA s adoption of the model...efqm philosophy was built on the success of world-class organisations and this is exactly what DEWA wants and what its vision is about. HE Saeed Mohamed Ahmad Al Tayer, MD & CEO, DEWA 19

20 EFQM GLOBAL EXCELLENCE AWARD Agile approach High added value feedback for Award Applicant Organisations Recognition for global role model practices & organisations Supported by the EFQM Excellence Award Assessor Pool Global EEA 2018 more agile to anticipate applicants need NPS scores by Applicants NPS scores by Assessors

21 Training Courses: EFQM Assessor Development Path Strategic focus EFQM Assessor training AAW (Award Assessor Workshop) Recognition/assessment EFQM Global Excellence Award QAT (Qualified Assessor Training) - Recognised for Excellence level - Committed to Excellence level Operational focus EAT (EFQM Assessor Training) Self/Internal/Peer Assessment To create a unique Excellence Award Assessor Pool 21

22 Excellence Level Services to support the Journey to Organisational Excellence Assessor Development Path Organizational Development Path 600 pt. AAW EEA QAT R4E LEADING YOUR EXCELLENCE JOURNEY 300 pt. 200 pt. EAT C2E validation C2E INTERNAL ASSESSMENT TRAINING (IAT) SHAPING YOUR EXCELLENCE JOURNEY Notes AAW: Awards Assessor Workshop, QAT: Qualified Assessor Training, EAT: EFQM Assessor Training EEA: EFQM Excellence Award, R4E: Recognized for Excellence, C2E: Committed to Excellence 22

23 EFQM Global Excellence Index Over 1150 organisations in the EFQM Index Recognitions (EGEA & R4E)

24 BRONZE SILVER GOLD PLATINUM EFQM Global Excellence Index Platinum, Gold, Silver, Bronze Recognition by Sector Platinum >700 points EFQM Excellence Award Winners & Prize Winners 39 Journey towards Global Excellence Gold points EFQM Excellence Prize Winners & highly recommended 311 Silver points Recognised for Excellence 5* 746 Bronze < 500 points Recognised for Excellence 4* & 3* 24

25 EFQM Global Excellence Index Delivering value for EFQM Members and Members of our Partners: - Recognition at Platinum, Gold, Silver, Bronze level as leaders for excellence within their sector - Exposing role model practises to learn from - Benchmarking within and beyond the sectors 44 sectors Index webpage Example BMW Regensburg 25

26 Platinum level organisation in the EFQM Global Excellence Index 26

27 EFQM EXPERTS NETWORK To support EFQM Members EFQM member experts EFQM Partners experts GEM Council EFQM Assessors EFQM EXPERTS NETWORK EFQM Ambassadors EFQM Licensed Trainers EFQM Licensed Advisor EFQM Competence Centre for leading Excellence 27

28 EFQM Office Middle East, Dubai Supporting over 90 member organisations Delivering in-company trainings and assessments Inviting applicants participating in global EFQM Excellence Award Driving member project to support their journey to Excellence Managed by Ms. Isra a Mobideen, EFQM ME manager EFQM supports the UAE 4th generation model assessments by participating in the jury of Abu Dhabi & Dubai Award. 28

29 Strategic Partnership CAQ, China EFQM & CAQ collectively driving excellence across China! Signing MOU May 2016 Assessments Events Benchmarking Training CAQ membership July

30 Slovenian strategy for Business Excellence Strategy adopted by the Slovenian parliament January 2018 Purpose: to increase organisations performance and start developing Excellence as a national value Strategy totally based on the EFQM Model and program: C2E, R4E, Global EFQM Excellence Award, Global Index, all EFQM trainings Launch event March

31 EFQM to support Southern African countries on their Excellence program Strategic partnership to support South Africa with BAS Strategic partnerhip to support SADC countries with SAIQI 31

32 MANDATE World FZO To bring together Free Zones from around the world To build a comprehensive knowledge base To provide a platform to learn, share and grow To improve the management and administration in the Free Zones EFQM has the same focus as World FZO Become a member of EFQM! We share the same purpose! 32

33 Celebrating EFQM Award Winners 33

34 THANK YOU