A Journey Towards Digital Learning Environment

Transcription

1 A Journey Towards Digital Learning Environment Gerrit Bahlman, Ricky Cheong, David Chiu

2 The Hong Kong Polytechnic University Government Trade School Hong Kong Technical College The Hong Kong Polytechnic The Hong Kong Polytechnic University Our Motto To learn and to apply, for the benefit of mankind

3 Background Established in Faculties, 2 Schools and 2 Centres 161 Programmes 2,800+ Research projects Largest University population in Hong Kong 30,000+ students 6,000+ staff 350,000+ Alumni Smallest Campus Area 9.46-hectare

4 Digital transformation strategies Digital Learning Digital Research Knowledge Organisation Services & Operational Excellence Digital Workspace

5 Digital Workspace - Why? Space Limitation 2.6m 2 / user Mobility city is the study space Accessibility China great firewall and poor connection Affordability expensive software & hardware Cyber attacks protection of data Preparing for the Pandemic Business Continuity

6 Challenges - Space Limitation 2.6m 2 / user

7 Challenges The City is the study space Study anywhere, anytime, with any device

8 Challenges The City is the study space

9 Challenges Access to applications Students from Mainland China PolyU Hybrid Cloud Accessibility Fast connection Students from Overseas PolyU Campus (Hong Kong)

10 Challenges Affordable, Consistent Applications Affordability

11 Challenges Cyber Attack Threats Protection

12 The PolyU Digital Learning Environment The Digital Workspace Concept Anytime, Anywhere, Any device Scalable Cloud Solution Information Security High availability design Endpoint management & protection Automatic Data backup User Self-recovery vapp Access from your own Device vdesk Cloud Storage vprinting

13 Key Principle Students First

14 Design Philosophy Mobility Access Affordability High Performance Security -Data Protection Consistent User Experience

15 Digital Workspace Journey Ideation Pilot Program Massive Deployment Proof of Concept Detailed Design Continious Service Improvement

16 Scale of Deployment First global virtual deployment of Win10 Largest deployment in Asia students (30,000+) staff (6,000+) High Performance Infrastructure All flash storage (SSD) High-end industry grade servers Full campus WiFi coverage (802.11ac wave 2 standard) City wide WiFi access points Library of virtual applications

17 Introductory video

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19 Challenges and Lesson Learnt Information Security and Data Privacy Issue Academic Freedom Software Licensing Control User Experience Design User Expectation Management New Operating Model

20 Information Security and Data Privacy Issue Information Security Data Privacy BYOD (Untrust) PolyU vdesk Applications Data

21 Academic Freedom Principle Facilitation & Protection Our user always has the right to use any application in a safe environment User Classification Self-service centre Protection & Monitor General (Default) Administrator Temporary Permanently Applications Pool No administrator right required Active Directory Microsoft System Centre Configuration Manager (Baseline protection)

22 Software Licensing Control Open Source Software Campus wide Agreement Software License Pool Departments Purchased License Consolidation

23 User Experience Design Omni Channel High Performance User Experience Unified Experience

24 User Expectation Management Experimental Improvement

25 New Operating Model New Operating Model New Roles and Responsibility Matrix RACI Chart for Virtual Desktop Service (VDS) - v0.99 User Support, Training and Promotion Monitoring and Reporting VDI Frame Management Operating Model Storage Management VDI Image Management R A C I Area Item Task Description Roadmap RESPONSIBLE Person responsible for completing the assigned deliverable ACCOUNTABLE Ultimate Owner, Accountable for final decision CONSULTED Person consulted before action or decision taken INFORMED Person informed after action or decision taken Conduct research and make recommendation on VDI products, services, and standards in support of the infrastructure Partner with the EA group to define, execute, and maintain the Enterprise Infrastructure Technology Roadmap Initial implementation/evaluation of pilot or proof of concept of new, emerging technologies, and major upgrades Identify, recommend, design, and implement cost-effective VDI solutions Infrastructure Team Desktop Management / SCC & Lab User Help Center AD Team Role IT Training Network Team Security Team A,R C C,I C I A,R C C,I C I A,R C,R C,R C,R A,R C,R C,R C,R Data Center Operation App Management Project future computing capacity requirements to meet business needs Research, architect, deploy, and manage third party tools related to the VDI server infrastructure A,R C C C C A,R R C,I C I

26 Current and future developments Virtual departmental laboratory (vlab) Single Sign On to all internal systems Support for Learning Analytics beyond the LMS Inter-institutional collaboration Integration of vscc and online learning Watching new technologies Blockchain BOT Machine Learning

27 Thank You