Section 4 Cowlitz County Technical Requirements

Transcription

1 Section 4 Cowlitz County Technical Requirements 122

2 Cowlitz County ATS Technical Requirements A standard response of Yes/NCMod/Planned/Fee/No in the Vendor Response fields are to be completed by each submitter. Yes = Included in standard package. NCMod = No Cost Modification. (System does not contain this feature but will be furnished at no cost.) Planned = Not included but planned in a future update (Must estimate when the feature will be available). Fee = Not available but will develop and implement for and additional fee (Estimate fee if possible) No = Not available. 4.1 TECHINICAL REQUIREMENTS ID# Technical Requirements IT Administration 713 Proposed product operates on a Microsoft SQL Server 2010/12 database platform 714 Proposed product operates in a Windows Server 2012 R2 environment 715 Proposed product clients operate on a 32 bit Windows 7,8.1, and 10 Ent OS 716 Proposed product clients operate on a 64-bit Windows 7,8.1, and 10 Ent OS 717 Proposed product will run in a virtualized server VMWare environment Proposed product will run with a standard or reasonable number of required servers and storage capacity (please provide numbers of servers and storage capacity estimates based on our county 718 statistics/metrics) Vendor Response Vendor Notes General Systems 719 Proposed product supports unique logins Unique logins will be tied to active directory for single sign-on capability. Vendor must clarify if their system also maintains User/Password (outside of AD), and whether or not their AD 720 compatibility is through a link or a direct-connect. Proposed product allows corrections and deletions and provides an 721 audit trail that cannot be modified Proposed product allows all database fields to be fully searchable by 722 default 723 Proposed product provides full online screen-based help Proposed product allows all databases to be either directly backed up with a third party backup solution, or are programmatically 724 exportable for backup TECHNOLOGY ENVIRONMENT The Cowlitz County Assessor s and Treasurer s offices are connected to the Cowlitz County backbone network running at speeds at or about 1 GBit/Second. Cowlitz County uses TCP/IPv4 as our networking standard. 123

3 4.3. WORKSTATIONS Cowlitz County operates a network that contains approximately 750 workstations running Microsoft s 32-bit Windows 7, 8.1, and 10 Enterprise and 64-bit Windows 7, 8.1, and 10 Enterprise Operating Systems. Cowlitz County works to replace each workstation once it has been in service for 3 or 5 years (depending on hardware type). This means that the county regularly upgrades computing hardware at reasonable intervals; but that in some cases hardware can be up to 5 years behind currently available machines and/or operating systems. Our minimum supported station specifications follow: Minimum Workstation (Machines greater than 1 year old) Intel i7 Processors 2.4GHz+ 4GB of RAM 80+ GB hard drive Windows 32 bit Windows 7 Enterprise or 64-bit Windows 7 Enterprise Office 2010 and SERVERS The network contains several servers. Most of these servers run the Microsoft Windows operating system. Currently, Cowlitz County operates the following operating systems on our network servers: Microsoft Windows 2012 Standard Release 2 Cowlitz County has standardized on Dell PowerEdge hardware servers for its Windows servers. Cowlitz County has standardized on the Microsoft Windows Server 2012 operating system for our network environment which is running in conjunction with the VMWare virtualization platform. The successful vendor to this RFP shall have a solution that supports this standard. 4.5 DATABASE MANAGEMENT SYSTEM (DBMS) Cowlitz County has standardized on Microsoft s SQL Server for our DBMS. It is highly desirable that the vendor software uses Microsoft SQL Server as its database foundation, and that the vendor solution stays current with SQL Server upgrades in addition to supporting legacy versions. 124

4 4.6 INFORMATION INTEGRATION PHILOSOPHY All information that is produced by Cowlitz County employees and sub-contractors is viewed as owned by Cowlitz County. In this light, it is critical that Cowlitz County has the ability to seamlessly move information from one information system to another information system both manually and programmatically. This includes the free flowing and continually seamless movement of information to and from the vendor provided solution selected in response to this RFP and other selected Cowlitz County applications. Vendor systems, by design, are often vertical in nature; i.e. they assume that the information collected in the application will only be utilized by that application. We view information as essentially horizontal in nature. This horizontal data flow improves information integrity, enhances confidence in our information systems, allows information to be used in abstract data analysis, and enhances employee efficiencies, along with many other benefits. Consequently, Cowlitz County s information philosophy is to procure and/or create systems that provide the ability to seamlessly move information in and out of them in industry standard formats. The vendor/company awarded this RFP must assure that the application has been developed, tested and runs on a Microsoft SQL back-end. This is a critical requirement. This issue is so significant to Cowlitz County that applications that do not run Microsoft SQL will not be considered. 4.7 DATA CONVERSION The current Assessor/Treasurer system has been in operation for about 15 years for Treasurer and 10 years for Assessor. All data is stored in an Oracle database using Tyler s Eagle Computer System (ECS) product TIMS/CAMA/AIMS. Treasurer Information Management System (TIMS), Computer Assisted Mass Appraisal (CAMA) and Assessor Information Management System (AIMS). Cowlitz County requires that all data in the current Assessor/Treasurer system will be converted/moved into the new ATS. The current system also has building sketches stored in tables in the TIMS database. Additionally, photos and scanned images are stored as.jpg files with database pointers. It is required that these items will be migrated/converted into the new system as well. 4.8 ELECTRONIC MESSAGING SYSTEM Cowlitz County currently uses Microsoft Exchange 2010 and 2013 as our electronic messaging system. 125

5 4.9 INTERNET CONNECTIVITY AND USE Cowlitz County provides Internet connectivity for all employees that have workstations on Cowlitz County s network. Internet access is through a 100Mb fiber connection. Employees are authorized to use internet connectivity for Cowlitz County business purposes. Employees are not authorized to download software directly to workstations. If the system provides the capability of providing software enhancements through the internet, it is the expectation that the Cowlitz County Information Technology department will download such upgrades and package them as part of our network upgrade capabilities, unless software upgrades and installation are performed by the vendor as part of the maintenance/support costs. If this is the case, vendor will conform to Cowlitz County Computer User Policies including executing a non-disclosure agreement. All information residing on or originating from Cowlitz County servers/network is the property of Cowlitz County, and vendor has no authority to disclose or distribute any records or information about those records or their content in any format including verbally. Cowlitz County currently uses Microsoft Internet Explorer v9 as our Internet browser. Vendor will not create an application that will force Cowlitz County to upgrade browsers without consent and testing by Cowlitz County Information Technology. Use of the Internet by the vendor to provide support, troubleshooting, software upgrades or patches is highly desired. The Cowlitz County Information Technology Department can provide VPN access to facilitate vendor support. Vendor agrees to abide by all security measures as outlined in a signed VPN access agreement OFFICE AUTOMATION ENVIRONMENT Cowlitz County uses the Microsoft Office Suite as its primary office automation toolset NETWORK DEPLOYMENT OF SOFTWARE The Cowlitz County Information Technology department manually installs (or pushes with the assistance of Microsoft System Center or Dell KACE appliance) all client software installations, patches and upgrades. Vendor may load client software only with the expressed consent of Cowlitz County Information Technology BACKUP AND DISASTER RECOVERY Cowlitz County currently uses a combination of SQL database maintenance plans and technology to perform daily snapshots and data replication as its disaster recovery and enterprise backup solution for all production data. Cowlitz County currently employs the Barracuda 1090 Backup Appliance (with cloud replication) as its primary backup solution. Your proposal should indicate any issues with either solution. 126

6 4.13 TELECOMMUTING Cowlitz County operates a remote access system for offices outside of Cowlitz County s private network. It is highly desirable that the system can be accessed through a protected VPN tunnel. This access is currently provided through network tools associated with the WatchGuard firewall appliance. The vendor will agree to the following remote support requirements: 1) All employees of vendor shall be specifically identified. Cowlitz County requires that each employee of the vendor who works on our system be identified and that Cowlitz County can identify the times and dates that individuals accessed Cowlitz County s network or the system. It is highly recommended that the vendor use service desk software that will track all activities performed on Cowlitz County systems. 2) Remote support shall be done through the WatchGuard Java Based remote access system. Cowlitz County reserves the right to change methodologies of access by vendor for remote support. Vendor will provide a support mechanism that includes direct remote access support without the necessity of a Cowlitz County IT resource to intercede. 3) All configuration changes that are made to the system as part of remote support shall be logged in a mutually agreed location. 4) The Vendor shall be responsible for obtaining any client licenses that are required to access Cowlitz County s network, or for resources on vendor-owned workstations, personal computers, named licenses, or other computing devices. 5) Cowlitz County shall provide a login account to vendor employees for login purposes. Each activity must be tracked on the vendor side. Cowlitz County reserves the right to request the logs at any time and vendor agrees to provide them. 6) Cowlitz County shall take responsibility to ensure there are adequate licenses for vendor support technicians to operate on Cowlitz County s network. See item 4 in conjunction with this requirement SYSTEMS SUPPORT As Cowlitz County improves its security for remote access to its network, it becomes prudent from a security perspective to continually re-evaluate the support connections our vendors currently use to access our network in support of their products. Cowlitz County currently uses WatchGuard VPN as its method to allow vendors access to the appropriate equipment. Vendors/ support staff must request access to our system by signing a VPN access agreement. This agreement provides details, responsibilities, rules and guidelines directing vendor access to the county network(s). 127

7 4.15 TECHNICAL REQUIREMENTS Technical Requirements are provided in the Cowlitz ATS RFP S Please provide responses to our requirements and questions on the table. 128