Customer Documentation

Transcription

1 Customer Documentation Documentation Center Portal Overview (Authenticated) Jerry Smotherman, Jeff Gajda Nokia 2016

2 Documentation Center Portal Overview - Authenticated Search For Documents Product - ability to search by product name, sorted by most accessed Facet Search filter by release, model, category, content type, format, sort by Documentation Results dynamically filter results Download Collection created based on filtered results Topics active when product contains topics History list of recent searches, share with colleagues Mobile product and title search capabilities, compatible with android, iphone, ipad, and tablets Search Inside Documents Product search across an individual product or entire database Search Terms automatically searches content using search terms (Internet Explorer, Firefox) Help Menu QuickFinder ability to filter results across most common products under ION and FN Documentation Alerts notified when a new or updated document is available Feedback provide input on the interface or document content 2 Nokia 2016

3 Search For Documents Product Ability to search by product name, sorted by most accessed 3 Nokia 2016

4 Search For Documents Facet Search Filter by release, model, category, content type, format, sort by Customer Customer Documentation Documentation Rebranding Rebranding 4 Nokia 2016

5 Search For Documents Documentation Results Dynamically filter results 5 Nokia 2016

6 Search For Documents Download Collection Created based on filtered results 6 Nokia 2016

7 Search For Documents Topics Active when product contains topics 7 Nokia 2016

8 Search For Documents History List of recent searches, share with colleagues 8 Nokia 2016

9 Customer Customer Documentation Documentation Rebranding Rebranding Search For Documents Mobile Product/title search capabilities, compatible with android, iphone, ipad, tablets 9 Nokia 2016

10 Search Inside Documents Product Search across an individual product or the entire database 10 Nokia 2016

11 Customer Customer Documentation Documentation Rebranding Rebranding Help Menu QuickFinder Ability to filter results across most common products under ION and FN 11 Nokia 2016

12 Help Menu Documentation Alerts Notified when a new or updated document is available 12 Nokia 2016

13 Help Menu Feedback Provide input on the interface or document content 13 Nokia 2016

14 Helpful Hints Tips - Use Adobe Reader XI. Earlier versions will work, but XI offers the latest features and reliable - You must use Acrobat Reader as your pdf viewer within the Chrome, Firefox, or Internet Explorer browsers in order to link directly to topics within the content when searching by Topics. - If the library is large, use a combination of available filters (Release, Model, Category) to reduce the set - Sort results by Issue Date (default), Title, Document Number, or Most Accessed - Filter results by Content Type to display Manuals and Guides, Release Information, or Technical Notes - Problems or suggestions with the Product Documentation interface can be submitted by selecting the Comments on this Interface - Problems or suggestions with the Product Documentation content (PDF, HTML, ereader) can be submitted by selecting Documentation Comments 14 Nokia 2016

15 Helpful Hints ereader Format (EPUB) - To view EPUB files on an Apple ipad mobile digital device (Recommended), follow these steps:most Accessed Products Obtain the free Apple ibooks application program from the Apple App Store online store Connect your device to your PC or Apple Macintosh computer. RESULT: The Apple itunes application program will start and sync with your device While the device is connected to your PC or Macintosh computer and the Apple itunes application is open, drag the EPUB file and drop it into the itunes application window - Viewing EPUB on PC with FireFox Download EPUBReader from and install Drag-and-drop EPUB file into Firefox - Viewing EPUB on PC with Calibre ebook Management Download Calibre from and install Run Calibre, click Add book, select the EPUB file, and click View 15 Nokia 2016

16 Helpful Hints ereader Format (MOBI) - Viewing MOBI on Kindle Previewer Download Kindle Previewer from and install Run Kindle Previewer, click File > Open Book, and select MOBI file - For instructions on viewing MOBI files on an Amazon Kindle device, see the Kindle Support Site at Issues with Kindle Format - Only bitmap graphics can be used and only in greyscale - Graphics do not scale (zoom) with the text size - Complex tables cannot be displayed in a readable way - Interactivity is limited. (e.g. you cannot follow a link if your reading device does not have a cursor or a mouse pointer?) - ereader formats are designed for long and linear texts, such as novels, but not for highly structured materials 16 Nokia 2016