id Expert elearning User Guide

Transcription

1 This programme has been accredited by the RCN Centre for Professional Accreditation until 7th June Accreditation applies only to the educational content of the programme and does not apply to any product. Healthcare This elearning tool has been accredited by the Nursing and Midwifery Board of Ireland. id Expert elearning User Guide i D EXPERT A BRAND OF Healthcare

2 ID ID EXPERT - elearning - USER USER GUIDE GUIDE Contents THE ONTEX BRAND CIRCLE The Ontex Difference Welcome Accessing The Site Registering Logging In View Course Presentation Taking the quiz Troubleshooting And FAQ s Ontex exclusively specialises in healthcare solutions for continence management, both at emotional and functional levels. ontexglobal.com i D EXPERT A BRAND OF Healthcare iid EXPERT A BRAND OF Healthcare 03

3 O CA A RR N E I N G W EU SLEORV EG U T IOD EH E L P Y O U C A R E I DN TE EX XP EHRETA -L TeH LE The Ontex Difference Smart solutions for all generations Ontex is a leading international manufacturer of personal hygiene solutions for customers of all ages.... it s only when you combine our capabilities, our solutions and the excellent service we offer our customers, that you truly see what makes us different. id EXPERT A BRAND OF Healthcare Our quality, high-performance, best-value products are distributed in more than 110 countries and are manufactured across 19 different production sites, and our disposable continence care brands id and Lille provide solutions for all types and levels of incontinence. id EXPERT A BRAND OF Healthcare 05

4 ONTEX ID EXPERT HEALTHCARE - elearning WE USER LOVE GUIDE TO HELP YOU CARE ID ONTEX EXPERT HEALTHCARE - elearning WE USER LOVE GUIDE TO HELP YOU CARE Trusted Partnership Guarantee of Service The Smart Solution Real Results With over 270 nurse advisors Ontex is always available to help customers optimise care More than 750,000 patients use our monthly home delivery service The Continence Institute is our fully accredited, comprehensive elearning tool We are one international business with sales in more than 110 countries We have 19 production plants and 25 logistics hubs across Europe There are 27 Sales and Marketing sites across the globe We have over 11,000 employees We have a world class research and development team, who in the last three years have held over 50 panel tests involving 2,700 patients Ontex is flexible and able to offer the most comprehensive product range in the healthcare market We have an industry leading supported and holistic approach to the changeover of products to Ontex brands By using product conversion in a group of 33 nursing homes in Belgium (with approximately 3,000 residents), Ontex made a 22% saving within three months, and with a 93% satisfaction rate* In a buying group of 150 members in France, product conversion was used to generate a 25-30% saving, and also led to increased self-esteem and independence in patients** 80,000 patients converted in 18 weeks with 600 training sessions (>6000 attendees)*** Our value proposition is to offer innovative and smart solutions adjusted to the needs of our consumers and healthcare professionals to improve their quality of life... i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare * Senior Assist, Belgium ** Grappin Drôme, France *** NHS Scotland 07

5 Welcome Welcome to our handy id Expert elearning user guide. The id Expert elearning tool has been created by our team of UK and Irish experts to help you increase your knowledge and understanding of incontinence and to keep up to date with the latest best practice in the management of continence. We have developed it with your needs in mind and it can be easily accessed from any online device at a time that suits you. The user guide aims to make accessing and using the elearning tool as simple as possible so that you can start learning with id expert as soon as you are ready. The user guide explains how to access the site via an online device; it takes you through the simple registration process and then explains how to log in with your unique id once you have received your confirmation. We ll then show you the basic principles of how the elearning tool works and then explain how to maximise your learning experience by studying the modules and testing yourself to assess your knowledge and understanding. Finally, if you do have any problems using the elearning tool, our troubleshooting guide will be able to resolve the most common issues and provides the answers to the most frequently asked questions. You can find our elearning tool on the id Expert website at: We hope you enjoy learning with id Expert. 08 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 09

6 Accessing The Site Using Google: Alternatively: Type into the web address box as indicted by the blue arrow below. 1 If using Google, type in the phrase The Continence Institute and the site is currently the first link listed. 2 Then press the Enter key on your keyboard as shown above. The website home page will look as it does in the screen image shown above. 10 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 11

7 Registering 1 Click on the Login button at the top of the page, as indicated with a blue arrow on the image above. 2 The region should say UK (English) this should still be selected if you live in Ireland. Click the blue Login button as indicated by the blue arrow in the image above. 12 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 13

8 Registering If you have already registered skip to page Click on the blue Create New Account button as indicated with the blue arrow on the image above. Please make sure that your username does not contain any spaces and is in lowercase Example of suitable username: tciexample Your password should be eight characters long, have at least one uppercase letter and one lowercase, one number and one symbol Example of suitable password: Tci1234+ Please fill in all of the fields marked with a asterisk 4 When completed please click on the Create My New Account button as directed by the blue arrow above. 14 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 15

9 Registering You will need to wait for a confirmation before being able to access the elearning courses. This is sent manually and you should receive it by the next working day. Introducing The Ontex Healthcare elearning TOOL Our RCN and NMBI Accredited online elearning Tool has been developed to increase knowledge and understanding of incontinence and keep up-to-date with best practice in the management of continence. MODULES 5 The next screen informs you that you will be sent an . You should receive two s before your registration is complete. When you receive your it will ask you to click on the hyperlink (the blue underlined text). Understanding Urinary Incontinence Management of Faecal Incontinence Types of Urinary Incontinence Reference Causes of Urinary Incontinence Carers Assessment of Urinary Incontinence Paediatrics Volume 1 & 2 Management of Urinary Incontinence Skincare If the link does not work you can copy and paste it into your internet browser address bar. Continence Promotion Dementia Learning Disabilities This will then confirm your address which will complete your registration. To find out more please visit thecontinenceinstitute.com 16 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 17

10 Logging In 2 Click on the first course Introduction and understanding of Urinary Incontinence. 1 Once you are successfully logged in, your screen should look like the above. 3 Next, click on the course presentation, (please note you will need to click on the text as indicated above), this will take you to the relevant elearning module, enabling you to study all of the content before taking the quiz. The courses are listed in blue (indicated with blue arrows on the image above). 18 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 19

11 View Course Presentation 1 When viewing a course presentation, simply scroll down using your mouse to view the next page. 2 Once you have completed the presentation, click on the back arrow pointing left at the top left of the screen. This should direct you back to the course main page. 20 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 21

12 Taking The Quiz 1 The quiz allows you to evaluate what you have learned from the presentation. An 80% pass rate is required to qualify you for your certificate of completion. 3 Just under where it says the question number on the left it will have correct or incorrect (highlighted with a blue square on the image above) 2 To select the answer, simply click on the circle beside your answer, this should fill the circle with a dot. In the first course, you are able to check your answers as you progress by clicking on the blue Check button. This will then mark your answer. 4 Once you have answered all of the questions, click the blue Next button at the bottom of the page. 22 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 23

13 Taking The Quiz 5 If you have not checked your answers they may appear as not complete in the next screen. In this case simply click the blue return to attempt button and check the answer. If all answers are listed as complete then please click on the Submit all and Finish button. 7 You will then be able to review your responses. 6 A check box will appear to ensure you are finished. Select the Submit all and Finish button. 8 Once you have reviewed your answers please click on the text at the bottom that says Finish Review. 24 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 25

14 Taking The Quiz 9 Once directed to this page, to continue onto the course evaluation please click on the text saying Evaluation to the left of the screen, as indicated by the blue arrow on the image above. 11 The next step is to view your certificate. Click on the text saying Certificate. 10 The evaluation is a similar layout to the quiz, select your opinion using the circle to the left of your desired response. Please click inside the white box and type any further information. Please fill in all fields and finish by clicking the blue button at the bottom of the page. 12 Then click the blue Get your certificate button. To print your certificate, please click on the cogs (if you are using Internet Explorer) or file at the very top/left of the screen then select Print then Print i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 27

15 Taking The Quiz 13 Alternatively, on your keyboard press the Ctrl for PC or Cmd for Mac and P at the same time. 15 To go back to the elearning courses please click on the text to the left saying My Courses. 14 This should then show your print preferences. Simply click on the Print button. 15 To log out, please click on the text saying Log Out at the top right of the page. 28 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 29

16 Troubleshooting And FAQ s Establishing which version of your internet browser you are using: No Login button: 1 Sometimes with older versions of internet browsers the Login button may not appear. There are ways around this... 2 In the New Students section click the blue Read More button as indicated in the image above. 1 Sometimes with older versions of Internet browsers the Login button may not appear. There are ways around this... If you are using Internet Explorer click on the cogs or in other internet browsers click settings/help on the right/top of your internet browser and click on About Internet Browser, for example About Internet Explorer or About Safari A small box will pop up and next to where it says Version it should have a number/name which will let you know if it is compatible with our site or not. Then Click the Read More button again. If your internet browser is not compatible then you may have to apply an update (which is free). Please contact your IT department to arrange this. 30 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 31

17 Troubleshooting And FAQ s I am already registered but cannot log in? 1 Are you entering your address into the top box in the shaded area? This can cause log in errors because it is only for our B2B customers. Have you received your confirmation yet? Unfortunately enrolment is not an automated service, once registration is complete you will receive an from a member of the id team informing you access has been granted. There will be two s sent before you will be able to access the courses. I cannot find my region on the drop down: 2 Please leave the area marked with an X in the image above blank and simply enter your username and password. 3 If you have forgotten your password or username, simply click Forgotten your username or password?. This will then direct you to a page where you can enter your address to get a new password. Then click the blue Search Button. When asked to provide your region, please select UK (English), even if you are from Ireland. It is a reference to language rather than geographical location. 32 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 33

18 Troubleshooting And FAQ s Any Further Issues? Can I print the presentation? 1 Yes, you can print the presentations, just click on the cogs/file (Depending on your internet browser) then Print then Print... Telephone: tci.uk@ontexglobal.com Address: Ontex Healthcare UK Weldon House Corbygate Business Park Priors Haw Road Corby NN17 5JG 2 Alternatively you can hold the Ctrl on PC and Cmd for Mac and P keys on your keyboard at the same time. 3 This will then bring pop up which you need to press the Print button at the bottom as indicated by the blue arrow above. 34 i D EXPERT A BRAND OF Healthcare i D EXPERT A BRAND OF Healthcare 35

19 Ontex Healthcare UK Weldon House Corbygate Business Park Priors Haw Road Corby NN17 5JG Phone: ontexglobal.com This programme has been accredited by the RCN Centre for Professional Accreditation until September 4th Accreditation applies only to the educational content of the programme and does not apply to any product. This elearning tool has been accredited by the Nursing and Midwifery Board of Ireland. YOUR TRUSTED PARTNER IN CONTINENCE CARE id EXPERT i D EXPERT A BRAND OF Healthcare