Verizon suggests EDE customers review their PIC Agent files.

Transcription

1 Section 6 1+ ANI PIC Agent Files Overview CUSTOMER WORKSTATION CUSTOMER ACCESS SYSTEM (CAS)/ BULLETIN BOARD SYSTEM (BBS) ORDER ADMINISTRATION (OA) C******.CUR C******.FUL CUSMMDD.ONE CUSCUR.EXE CUSFUL.EXE PIC A GENT FILES BILLING PROGRAMMING BILLING SYSTEM CARE INTERFACE SYSTEM (CIS) SWITCH PROGRAMMING Local Exchange Carrier (LEC) DMS 250 Switch Network Successfully uploaded and screened 1+ ANI record(s) are loaded into Verizon s Care Interface System (CIS) and (if requested) queued for transmission to the various LECs. Each business day, PIC Agent Files are generated or updated for EDE customers to monitor the status of their 1+ ANI record(s). The PIC Agent Files generated include: CUSMMDD.ONE, CUSCUR.ZIP, and CUSFUL.ZIP. Section 6 - Page 1 Rev. 3/13

2 EDE customers should always review their PIC Agent Files to monitor the status of their uploaded 1+ ANI record(s) containing PIC requests. PIC Agent Files are accessible in the customer output file area CAST designates for each customer account referenced in ***MMDD_.DAT uploads on the Customer Access System/BBS. Verizon suggests EDE customers review their PIC Agent files. Updating the DMS 250 Switch Network - Properly formatted and data validated 1+ ANI record(s) are loaded to Verizon's DMS 250 SWITCHING NETWORK. The anticipated turnaround time for loads into the network is 15 minutes after the positive confirmation in the CUSMMDD.ERR. Updating the Billing System - The Verizon BILLING SYSTEM is updated with all processed 1+ ANI record(s) nightly and billing is run once a month. Section 6 - Page 2 Rev. 3/13

3 6.1 What are PIC Agent files? PIC Agent files are response files generated by Verizon s EDE System. EDE customers are encouraged to review these files to monitor the status of their 1+ANI record(s). These files will need to be downloaded from the BBS. PIC Agent Files include: FOR EASY REFERENCE CUSMMDD.ONE, CUSCUR.ZIP, and CUSFUL.ZIP files will sometimes be referred to as.one file,.cur file, and.ful file respectively throughout this manual. CUSMMDD.ONE - includes the previous day s LEC or Customer Order information activity. 1+ANI records are periodically delivered to the LEC daily. LEC responses are processed throughout the day and stored in this file. The.ONE file is not included in a standard EDE setup but is available to any customer. Please address this request to the CAST group. CUSCUR.ZIP includes the current status of any 1+ANIs which have been sent to the LEC or Customer Order information activity in the past 30 days. After 30 days the record will drop off the report and will only reappear if the LEC status changes. The.CUR file is provided as part of your standard EDE setup. CUSFUL.ZIP - includes a full inventory of all 1+ ANIs generated by account number. This is generated in conjunction with the cycle selected by an EDE customer. The.FUL file is not included in a standard EDE setup but is available to any customer. Please address this request to the CAST group. For each EDE customer account number, CAST will designate a specific customer output file area on Verizon s BBS. Section 6 - Page 3 Rev. 3/13

4 PIC Agent files will be generated in multiple customer output file areas on the BBS if multiple EDE customer account numbers were referenced in the.dat files. PIC Agent File Generation and Retention When EDE processing is established, EDE customer accounts will be set-up to receive a.cur file daily unless another option is specifically requested. A variety of options exist for EDE customers to develop a unique generation schedule of PIC Agent Files specific to their operational needs. The following PIC Agent File generation options are available: Daily Basis: (if not otherwise requested).cur file and.one file Weekly Basis:.FUL file can be generated on a weekday specified by the EDE customer. Monthly Basis:.FUL file can be generated on the first Saturday or other requested weekday of the following month. Quarterly Basis:.FUL file can be generated on the first Sunday or other requested weekday following the quarter end. Please contact CAST to request a different PIC Agent file generation schedule than the default. The.FUL file can only be generated weekly, monthly, or quarterly. EDE customers may choose only 1 option regarding generation of the.ful file..one file(s) will be retained on the BBS for seven days. The retention of.ful file(s) are based on frequency of the files. If EDE customers receive a weekly.ful file, the file will be overwritten on the BBS weekly. For monthly files, the file will be overwritten monthly. It is the responsibility of EDE customers to retrieve PIC Agent files in a timely manner. Section 6 - Page 4 Rev. 3/13

5 6.2 Where can I find PIC Agent files? Bulletin Board System (BBS) EDE customers need to download PIC Agent files from designated output file areas on the BBS. The files are downloaded to whatever storage medium EDE customers choose. PIC Agent File information is viewed using desired application(s) specific to an EDE customer s organization. Below is a picture of the ALL FILES menu, which is located on the BBS in Portfolio. For detailed instruction on the use of the BBS, see the Portfolio Order Management Batch (BBS) User s Guide. The ALL FILES menu appears as illustrated below: A list of available files is displayed after selecting the file area. Each listing contains the filename, size, and date the file was created or file last modified. Files are listed in order of the most recent modification date. Section 6 - Page 5 Rev. 3/13

6 6.3 What does a PIC Agent file look like? Inflating CUR.ZIP or FUL.ZIP files.cur and.ful file(s) are.zip files that can be extracted by using any Zip program. Follow the procedures listed below to extract the PIC Agent files. Procedure Step Action 1. Download the CUR.ZIP or FUL.ZIP files to a designated place on your hard drive. 2. Double click on the CUR.ZIP or FUL.ZIP files in a Windows environment and engage any Zip application. Extract the file, saving it to the desired location. The PIC Agent files will inflate and are renamed using a predetermined file format. Further information on file names is located below. FOR EASY REFERENCE C******.CUR, and C******.FUL files will also sometimes be referred to as the.cur file and.ful file respectively throughout this manual. 3. The renamed files can be extracted into a computer application selected by the EDE customer. if the EDE customer still has a copy, it is also viewable in the EDE Manager Software. (This software is no longer supported by the CAST group & cannot be requested). Naming convention for inflated PIC Agent files When the.cur file is extracted, the file is automatically renamed to C******.CUR. The file is named using the following convention: standard prefix C******.CUR last 6 digits of the customer account number standard 3 character file extension Section 6 - Page 6 Rev. 3/13

7 The new filename consists of three parts: C - The filename prefix is always C. ****** - The following six characters of the filename will be the last six digits of the customer account number referenced in the PIC Agent File..CUR - The filename extension is always.cur. When the.ful file is inflated, the file is automatically renamed using the same convention as the C******.CUR except the file extension is always.ful. The renamed.cur or.ful files are flat ASCII text files like the.one file. If an ANI is involved in an NPA split, only the new NPA will appear in the PIC Agent file during the permissive dialing period. Section 6 - Page 7 Rev. 3/13

8 Breakdown of a C******.FUL record layout: MCI WorldCom Account Number Name or Address lines 2 thru 6 City, State, and ZIP Terminal Number BTN Hunting Multiline Group ISDN Ported Number Ported Telephone Number LSP ID Code OA Order Date *Due to paper size restrictions, an example of a PIC Agent File is not provided and several fields in the record layout below are not occupied. Also, represents the insertion of more than one field of data. reserved LEC ID (OCN) LEC Transmission Batch Number LEC Transmission Date LEC Return Code (TCSI) Previous LEC Return Code (TCSI) reserved reserved WTN Transfer and Deactivation Dates WTN Last Call Date Internal TCSI Date YABC.CORP YTILT OR A R N NDM D T BNA Name CSZ WTN JI Account Type OA PIC Flag Original ANI Order Date CIC Transmission Method LEC Return Date LEC Status Code Previsous LEC Status Code Previous LEC Return Date WTN First Call Date reserved Internal TCSI Code Section 6 - Page 8 Rev. 3/13

9 6.4 How can I review my PIC Agent files? Overview PIC Agent files are generated and posted to the Customer Access System/BBS dependent upon the schedule established for an EDE customer account. An EDE customer downloads the PIC Agent file(s) from an assigned customer file area on the BBS and should store decompressed PIC Agent files in whatever storage medium EDE customers choose. EDE customers can also view their PIC Agent file(s) online by creating and saving a query in the Advanced Reporting Technology (ART) application in Portfolio. PIC Agent File Layouts EDE customers reference the following record layout of the PIC Agent Files to review the processing status of 1+ ANI record(s). The same record layout is used for each PIC Agent File:.ONE, CUR.ZIP, and FUL.ZIP. Layout for a Record of a PIC Agent file Field Name Data Length Space Explanation Type Account Number Num Your Verizon Account number. BNA (Name & Address ) Char 1 11 Indicates LEC Billing Name and Address (BNA) format. Blank if name is from Billing Center and waiting on LEC response. **See examples at the end of this section Name Char WTN End User name as submitted in the customer order. If a LEC responds with different information, the field will be updated to reflect the LEC information. Name or Address - line 2 Name or Address -line 3 Char Blank until LEC responds with data. May include City, State and Zip Code based on LEC BNA indicator. If the WTN was submitted as a No-PIC, the address fields will remain blank. Char Blank until LEC responds with data. May include City, State and Zip Code based on LEC BNA indicator. If the WTN was submitted as a No-PIC, the address fields will remain blank. Section 6 - Page 9 Rev. 3/13

10 Field Name Name or Address -line 4 Name or Address -line 5 Name or Address -line 6 Data Type Length Space Explanation Char Blank until LEC responds with data. May 131 include City, State and Zip Code based on LEC BNA indicator. If the WTN was submitted as a No-PIC, the address fields will remain blank. Char Blank until LEC responds with data. May 161 include City, State and Zip Code based on LEC BNA indicator. If the WTN was submitted as a No-PIC, the address fields Char will remain blank. Blank until LEC responds with data. May include City, State and Zip Code based on LEC BNA indicator. If the WTN was submitted as a No-PIC, the address fields will remain blank. City, State, Zip Char Indicates LEC format BNA for City, State and Zip Code. City Char Blank until LEC responds with data. If the WTN was submitted as a No-PIC, the address fields will remain blank. State Char Blank until LEC responds with data. If the WTN was submitted as a No-PIC, the Zip Code Char WTN Num Terminal Char Number 270 address fields will remain blank. Blank until LEC responds with data. If the WTN was submitted as a No-PIC, the address fields will remain blank. Working Telephone Number as submitted in the.dat file or manual order. As submitted by the customer or as returned by the LEC. Alpha terminals can only be accepted as an unsolicited response. JI Char Jurisdictional BTN Char Billing Telephone Number initially populated by customer order. If a LEC responds with different information, the field will be updated to reflect the LEC information. Account Type Char WTN account type as supplied by LEC. Will remain blank until the LEC responds or for NO-PIC orders. PICC Application Hunting Multiline Group (Hunt Group) Char Values 0-9 or A-G. As indicated from LEC. See table for list of descriptions. Char Will remain blank until the LEC responds with data or NO-PIC orders. ISDN Char As indicated from the LEC. Section 6 - Page 10 Rev. 3/13

11 Field Name Ported Number (Ported ID) Ported Telephone Number (Ported Number) Data Length Space Explanation Type Char As indicated from the LEC. Num As indicated by the LEC. LSP ID Code Char Local Service Provider Code as indicated by the LEC. OA PIC Flag Yes/No Char WTN PIC flag as represented on the latest customer order as determined by the COS. OA Order Date (Latest Order) Num Date Verizon processed the WTN (YYYYMMDD). Original ANI Order Date (Original Order) Num Date ANI was created in CIS. [reserved] Char Reserved for future use. CIC Char LEC ID (OCN) Char Transmission Char Method (LEC) 332 LEC Transmission Batch Number LEC Transmission Date Num Num Carrier ID Code as submitted on.dat file or manual order. Three digit codes will contain a leading zero. Operating Carrier Number. Method of transmission to the LEC- FAX represents manual orders and NDM represents electronic orders. Batch number assigned by Verizon when record is sent to the LEC. Represents the most current transmission. Field will remain blank for No-PIC records. Date WTN was sent to the LEC. Represents the most current transmission. Field will remain blank for No-PIC records. (YYYYMMDD). LEC Status Code Char The most current status derived from the LEC TCSI codes. See List of codes in this section. LEC Return Code (TCSI) LEC Return Date (Response Date) Num Num [reserved] Char Previous LEC Status Code Response code from the LECs as listed in the appendix of this manual. Date LEC responded to the order. Represents the most current response. Field will remain blank for No-PIC records. (YYYYMMDD). Reserved for future use. Char Previous Status derived from the LEC TCSI codes. See List of codes in this section. Section 6 - Page 11 Rev. 3/13

12 Field Name Previous LEC Return Code (TCSI) Previous LEC Return Date (Response Date) Data Type Length Space Explanation Num Previous response code from the LECs as 376 listed in the appendix of this manual. Num Reserved Char WTN Transfer Num Date 402 (Transfer) WTN Deactivation Date (Deactivation) Num WTN First Call Date Num WTN Last Call Num Date 426 Reserved Char Internal TCSI Num Date (Verizon) 446 Internal TCSI Num Code 450 (Verizon) Total Record Length = 450 bytes Data Type: Num=Numeric Field, Char=All printable Accepted Date LEC responded to the order. Field will remain blank for No-PIC records. (YYYYMMDD). Reserved for future use. Date WTN was transferred from another Verizon Account to your Account. (YYYYMMDD). Date customer requested deactivation via a paper order or the.dat file. Date WTN is blocked in the Verizon switches. (YYYYMMDD). First Call date for this WTN while under your account. (YYYYMMDD). Last Call date for this WTN on the network. (YYYYMMDD). Reserved for future use. Date Verizon applied Internal TCSI code (YYYYMMDD). Verizon s Internal TCSI Code.-Not a LEC return code (i.e = forced confirm). See TCSI code list in the appendix of this manual and refer to the 6000 and 9800 series codes. If an ANI is involved in an NPA split during permissive dialing period, only the new NPA will appear in the PIC Agent file. Section 6 - Page 12 Rev. 3/13

13 PIC Agent File Status Codes EDE customers reference the following status codes of the PIC Agent files to review the processing status of 1+ ANI record(s). Status Codes for PIC Agent Files Code A = Active D = Disconnect E = Error H = Hold I = Information Response Description ANI has been confirmed by LEC ANI is either a disconnected telephone number or has been taken off of the Verizon network ANI has not met the system verification edits or is missing an element crucial to the PIC process. 1) The ANI order has not been posted to your account. 2) An E status code may be returned with any TCSI code. ANI is on hold for one of a variety of reasons. ANI may be lacking data necessary for sending PIC or must be investigated prior to transmission. A response code from the LEC has been received which is informational only and does not affect the PIC record L= LEC Pending Order A pending order for a PIC Change already exists at the LEC. A LEC confirming response and active status should result when the LEC works the order. Follow up with the end user for a 700 PIC verification test if confirmation is not received in a timely fashion, or if necessary re-submit the ANI. M= Missing LEC Response Code O = Ordered to the LEC P = Presubscription error R = Rejected T = Temporary Response U = Unsolicited Response X = ANI has terminals Z = Disputed PIC ANI reflects traffic and was ordered to the LEC at least 60 days ago with no LEC response. Previous status on this ANI was O, ordered to the LEC. ANI has been ordered to the LEC Research and resubmit ANI with corrections. ANI has been sent to the LEC and has been rejected due to incorrect information or ANI has been rejected prior to being sent to the LEC. Research and resubmit ANI with corrections. LEC has responded with a temporary TCSI code pending completion or LEC switch change acknowledgment. Response is received from LEC which is not a result of an action on Verizon s part. Consider ANI confirmed at LEC. Example: Response is received from LEC which does not find a match in the PIC system (i.e. customer PIC d themselves) Look at individual terminals for ANI status. Customer has disputed PIC to Verizon. A letter of authorization has not been provided to the LEC Section 6 - Page 13 Rev. 3/13

14 LEC Name Descriptions EDE customers reference the following LEC name descriptions included in PIC Agent Files to review the processing status of 1+ ANI record(s). LEC Name Descriptions Abbreviation AMER BATL BELLSO CINC ALTL GTE ML2334 NYNEX PACTEL SNET SWB UNITED USWEST LEC Name Ameritech Bell Atlantic South (Bell Atlantic) Bell South (Southern Bell and South Central Bell) Cincinnati Bell Alltel GTE Roseville Tel in California Bell Atlantic North (Nynex) PacBell and Nevada Bell SNET (Southern New England Tel) Southwestern Bell Sprint United Tel US West (Pacific Northwest Tel and Mountain Bell) LEC Transaction Code Categories EDE customers reference the following LEC transaction code categories included in PIC Agent files to review the processing status of 1+ ANI record(s). LEC Transaction Code Categories Category Description 20-XX Subscription Order Install 21-XX Subscription Order Rejected 22-XX Subscription Service Disconnected 23-XX Customer Information Changes 24-XX Customer Listing Information 25-XX Request for More Information 26-XX Access Customer (AC) Request for More Information is Rejected 27-XX Advisory Information on Access Customer s End Users 28-XX Pending Subscription Order 29-XX Response to a Reconciliation/Verification Request 30-XX Access Provider (AP) Screens End User s Line for Various Calling Types 31-XX Subscription Order Rejected (Reason Specified) 40-XX Local Resale Subscription Order Install 42-XX Local Resale Subscription Service Disconnected Section 6 - Page 14 Rev. 3/13

15 BNA and CSZ Combinations The PIC Agent Files contains the data provided by LECs regarding the status of 1+ ANI records. Because LECs provide this data in various formats, the layout of each record within a PIC Agent File is affected. Dependent upon the Billing Name/Address (BNA) and City, State and Zip (CSZ) combination of a record, the data within the Name or Address, City, State, and Zip fields may vary. Descriptions and examples of the each combination are provided on the following page. Recognized Billing Name/Address (BNA) and City, State and Zip (CSZ) combinations are provided below. Combination Billing Name/ Address (BNA) City, State and Zip (CSZ) 1 Y Y 2 N N 3 A A 4 Z Z 5 Y N 6 N Y 7 Y S The BNA/CSZ format preferred by most LECs is Y/Y. Section 6 - Page 15 Rev. 3/13

16 The following indicates how fields will be populated based upon the recognized combination of BNA and CSZ indicators: BNA/ CSZ spaces YY or YN BNA 11 Name Name or Address - Line Y Name Name - Line 2 Name or Address - Line Name - Line 3 Name or Address - Line Name or Address - Line Name or Address - Line CSZ City State Address - Line 1 Address - Line 2 Address - Line 3 Y (or N) City State Zip Zip example NN or NY example AA Y BEN GOOD GOOD LIFE, INC. ONE WORLD WAY N Name Name - Line Name - Line 3 Address - Line 1, 2, 2 or or or 3 Address - Line 1 Address - Line 1 or 2 N BEN GOOD GOOD LIFE, INC. ONE WORLD WAY A Name Name - Line 2, Address - Line 1 City State Zip Name - Line 3, Address - Line 1 or 2 City State Zip SUITE 100 Y (or N) UTOPIA O K Address - Line 2, 3, or 4 Address - Line 3, 4, or 5 N (or Y) City State Zip SUITE 100 N (or Y) UTOPIA OK Address - Line 1, 2, or 3 City State Zip Name - Line 4 Address - Line 2, 3,or 4 City State Zip City State Zip A City State Zip State Zip Zip example ZZ A BEN GOOD GOOD LIFE, INC. ONE WORLD WAY Z Name Name - Line Name - Line 2, 3, Address - Line 1 Address - Line 1 or 2 City City State State SUITE 100 UTOPIA O K A Address - Line 1,2, or 3 City State Name - Line 4 Address - Line 2, 3,or 4 City State Address - Line 3,4, or 5 City State Z City State Sta te Zip example YS Z BEN GOOD GOOD LIFE, INC. ONE WORLD WAY Y Name Name - Name - Line 2 Line 3 SUITE 100 UTOPIA O K Z Address - Line 1 Address - Line 2 Address - Line 3 S City State Zip example Y BEN GOOD GOOD LIFE, INC. SUITE 100 UTOPIA O K S UTOPIA O K Section 6 - Page 16 Rev. 3/13