Insurance Board customers may pay your bill online or pay by mail. 1) Enroll in the online payment system 2) Pay Now option (for those not enrolled)

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Samuel Williams
5 years ago
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1 Customer Service: Insurance Board customers may pay your bill online or pay by mail. Online payment Options: 1) Enroll in the online payment system 2) Pay Now option (for those not enrolled) Enrolling in the Online Payment System Instructions: To pay your invoice online please have a copy of your invoice available as you will need your Insurance Board identification number (IB ID#) and your Policy number to complete the transaction. Our online payment processing system allows you to make premium payments easily at your convenience. Payments may be made by enrolling in the system or by completing a pay now transaction which does not require enrolling in the system. Directions to enroll in the system: 1) Click on the enroll button which will get you to Account Setup. 2) You will need to verify your identity by entering your Policy Number and IB ID # which are both on your invoice. 3) Enter your Policy number- limited to 10 characters; first three letters then a space followed by the first seven digits; the last TWO digits are not used a. PKU_ b. PKP_ c. PKD_

2 4) Enter your IB ID # including all lead zeros for PC(USA) policies (10 characters total) Enter your IB ID # for UCC and Disciples (7 characters total) Click Validate 5) Account Set Up - Enter the requested information: Name, Address, Telephone Number, Primary address and up to two more additional addresses. 6) Continue to Login and Password. 7) Create a User Name and Password and choose a security image and label it. Choose five security questions to answer. Print this page for your records and continue to Terms of Service. 8) Read the Terms of Service and click the box accepting the Terms of Service. Continue to Billing and Payment. 9) Add Banking information: a. Payments are accepted from a savings or checking account. b. Enter your routing number and account number

10) Once all information is entered an email with an activation link is sent to the primary email address. This email is sent immediately. If you do not get it, check your spam or junk folder.

3 10) Once all information is entered an with an activation link is sent to the primary address. This is sent immediately. If you do not get it, check your spam or junk folder. It comes from 11) Open the and activate your account by clicking on the link provided. 12) Once you have activated your account you may log in to make a payment including setting up recurring payments. 13) To create a recurring payment: a. Click Recurring Payments on the top right side and then Create New Recurring Payment. b. Select Policy Number, Name for recurring payment, select timing for payment (Due Date, upon Bill Receipt or Day of Month), Payment amount (Amount Due, Up to Amount, Fixed Amount), and the length of time you would like to keep making the payments (I Stop The Payment, Number of Payments or Specific Month). c. Enter the Payment Method (banking info already added or new account) d. You may set a reminder for an to be sent notifying you that the payment will be made any number of days in advance. e. Check the box to agree to the Terms. Click Agree and Submit ************************************************************************************

4 Directions to make a Payment Now (If you are an enrolled user, you may not use this feature): 1) You will need to verify your identity by entering your Policy Number and IB ID # which are both on your invoice. 2) Enter your Policy number- limited to 10 characters; first three letters then a space followed by the first seven digits; the last TWO digits are not used. a. PKU_ b. PKP_ c. PKD_ ) Enter your IB ID # including all lead zeros for PC(USA) policies (10 characters total) Enter your IB ID # for UCC and Disciples (7 characters total) 4) Click Pay Now 5) Select the invoice to pay under the Pay My Bills menu. 6) Select payment method. 7) Enter banking information. 8) Agree and Add account to make payment. 9) Payments are accepted from a checking or savings account. a. Enter your routing number and account number. b. Click on Verify Payment.

5 10) You may add a primary address and phone number in View Profile Information. 11) Agree to the Terms and Conditions. 12) Click Make Payment. 13) You will receive a payment confirmation . This is sent immediately. If you do not get it, check your spam or junk folder. It comes from IB@PayerExpress.com 14) You may also use the Remember Me feature. Banking account information is linked to your IB Policy number and will be retrieved upon using the Pay Now again. Additional items to note: We do not accept credit card or debit card payments. We are not able to process payments over the phone. *********************************************************************************** You may also send your payment by mail. Make a payment by mail: You may mail your check directly using he envelope included in your invoice. Please make sure to return your remittance stub and include your policy number on your check. Regular mail Overnight Insurance Board PNC Accounts Receivable Center PO Box Attn: Lockbox Cleveland Ohio West 150 th Street Cleveland Ohio If you need assistance, please contact Sherry Denby at Thanks for your continued support of the Insurance Board.

E-Bill Express User Manual

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