V5 1. Potential / Instant Spiff Manual

Transcription

1 V5 1 Potential / Instant Spiff Manual

2 All spiffs for Tracfone brands will not be paid instantly per Tracfone s request effective Monday, November 2. These will be paid as a delayed spiff within one business day. Delayed Spiff affects the following brands: V5 2

3 Potential Spiff Unpaid spiff To view your potential spiff payout for Tracfone, visit Enter your Account ID Username Password and click Sign In. Potential Spiff will appear differently in the Tracfone carrier portals. For example, Simple Mobile. The potential spiff column is now called Spiff (Later). Merchant will pay the Total (Today). The Net Cost (future) will be the total after the potential spiff is applied. V5 3

4 Potential Spiff Unpaid spiff The potential spiff/spiff (Later) and the Net Cost (future) will be shown beneath the cost to activate on the device/customer information page of the activation process. To access delayed spiff reporting, click on the Dashboard button. V5 4

5 How do I verify that I received my spiff payout on Tracfone branded activations? V5 5

6 Potential Spiff Approved spiff Click on the Potential Spiff tab to view Eligible Activations / Approved Spiffs. To view spiffable activations, navigate to the Eligible Activations / Approved Spiff column to view the number of activations and the corresponding spiff amounts. Open the day on the left that they correspond to. For example, there are 9 eligible spiffs amounting to $ that occurred on Sunday 11/1/15. Click on the more info. on Sunday 11/1/15 to get To view the 9 eligible spiffs amounting to $ that occurred on Sunday 11/1/15, click on the link under the Eligible Activations / Approved Spiff column (9 / $306.00). *To view the approved spiffs for Simple Mobile for example, click on (3 / $96.00) to the right of Simple Mobile. You will see all of the order numbers for the approved spiffs for Simple Mobile. Tracfone Click on the Order No. to view the activation receipt for the Approved spiff. Net10 Claro V5 6

7 How can I find the orders I did not receive Spiff on? V5 7

8 Potential Spiff Unpaid spiff Click on the Potential Spiff tab to view delayed spiff reports. To view activations that are deemed unspiffable, navigate to the Ineligible Activations / Unpaid Spiff column to view the number of activations and the corresponding spiff amounts. To view the transactions that were deemed unspiffable, open the day on the left that they correspond to. For example, there are 2 ineligible spiffs amounting to $100 that occurred on Sunday 11/1/15. Click on the more info. on Sunday 11/1/15 to get The Sunday 11/1/15 row will open up to reveal all of the activations/spiffs done on that day. Tracfone Net 10 Claro To view the 2 ineligible spiffs amounting to $100 that occurred on Sunday 11/1/15, click on the link under the Ineligible Activations / Unpaid Spiff column (2 / $100.00). *In this example, both ineligible spiffs occur for the carrier Page Plus as seen to the left of the link. V5 8

9 Potential Spiff Unpaid spiff After clicking on the (2 / $100.00) link, the 2 ineligible spiffs for a specific carrier will show. In this example, the carrier is Page Plus. Tracfone Net 10 Claro You will see both of the order numbers, the products, times, users, plan costs and spiffs for the 2 activations with ineligible spiffs. Click on the Order No. to view the activation receipt for the ineligible spiff. Example of Merchant Receipt for Delayed Spiff. Customer Receipt Merchant Receipt 11/1/ :53 AM Account ID: Order: Activation Details ABC Wireless 123 Main St. Chicago, IL SUCCESSFUL Carrier Customer Service Number: Carrier Web Address: Product Amount Discount $ Discount % Fee Total Page Plus $65.00 Unlimited $65.00 ($0.00) 0.00% $0.00 $65.00 Potential Spiff: $50.00 Grand Total: $65.00 The potential spiff will appear on the bottom of the grid. This is the spiff that will be reviewed and paid within 24 hours. Print Print Terminal V5 9

10 V5 10 Instant Spiff

11 Instant Spiff To track your instant spiffs on all other carriers, click on the Instant Spiff tab. You can either view your instant spiffs, charge backs or retroactive spiffs. To view your instant spiffs, for example, choose a date on the left to start. For example, open Wednesday 11/4/15 by clicking on the icon. H2O To look up the instant spiff for a submitted activation, click on a link under the submitted activations / instant spiff column. For example, 3 / $96.00, for H2O. H2O $50 H2O $50 H2O $50 You will see all of the submitted activation order numbers for H2O. Either click on the order number to view the reciept for that activation or open up a single activation order to view further details by clicking the icon to the left of each order number. For example, an order number may have a charge back or a retroactive spiff associated with it. V5 11

12 Instant Spiff To view your charge backs, choose a date on the left to start. For example, open Wednesday 11/4/15 by clicking on the icon. You will see every carrier that day that was activated. To view a specific charge back, click on the link under the charge back column. H2O For example, 2/ $ V5 12

13 Instant Spiff H2O H2O $50 Each charge back is associated with an activation order. You will always see the activation order for this charge back first in the header. Retrospiffs may also be visible when viewing a charge back order. The charge back(s) will be highlighted in each order. The order number listed for the charge back will always match the activation order. H2O $50 To view the charge back receipt, click on the order no. in the row. V5 13