Editor Express. Overview

Transcription

1 Editor Express Last Revised: September 26, 2007 This chapter contains procedures for using the Editor Express feature and includes the following sections: Overview, page 81 Creating a New Script, page 82 Editing an Existing Editor Express Simple Script, page 86 Overview Editor Express is a simplified web-based GUI editor with fewer options compared to the full-featured Cisco Unity Express GUI script editor, which is based on Microsoft Windows. Editor Express provides high-level steps that enable you to create or modify auto attendant scripts that you can then open and view using the full-featured Cisco Unity Express GUI script editor. These high-level steps are the equivalent of a set of steps in the full-featured GUI script editor. For example, features, such as the Dial-by-Name feature, are represented as one option. You can access these options easily by using drop-down menus. When you create a new script, Editor Express also provides you with a basic script template that you can customize. You can save incomplete scripts and return to them later. In a few situations in which an incomplete script is saved, it might not be usable with the Cisco Unity Express autoattendant application. For example, if a script requests a transfer without providing the number, Editor Express sends an error message and does not allow the user to save the script. Editor Express uses the same AEF file format as the full-featured GUI script editor. Therefore, you can use the full-featured GUI script editor to open and modify a script generated by Editor Express. However, you cannot use Editor Express to open and modify a script generated by the full-featured GUI script editor. 81

2 Creating a New Script Editor Express Creating a New Script When you create a new script, Editor Express displays a basic template on the main window, as shown in Figure 1. When customizing this basic template, you do not need to drag-and- drop the steps. Figure 1 Editor Express Main Window Prerequisites You must have superuser privileges. 82

3 Editor Express Creating a New Script Procedure Follow these steps to create a new script with Editor Express. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Start Editor Express, by using the System > Scripts menu of the Cisco Unity Express GUI and click the New button. The Editor Express window opens, which contains an untitled.aef (unsaved) script. To enable the ability to dial-by-extension at any time, click the corresponding check box. If you enabled the ability to dial-by-extension, and you want to allow menu options to overlap with the extension dial-plan, click the corresponding check box. If you enabled the ability to dial-by-extension, enter the desired extension length. To allow external transfers, click the corresponding check box. To play the alternate (emergency) greeting, the click the corresponding check box. Choose any prompt from the drop-down list to use as the welcome message; Choose any prompt from the drop-down list to use as the holiday message. Choose a preconfigured schedule from the drop-down list to use as the business schedule. The default business schedule is systemschedule. Choose any prompt from the drop-down list to use as the business open message. Choose any prompt from the drop-down list to use as the business closed message. Choose any prompt from the drop-down list to use as the Main Menu prompt. To assign additional keys and menu actions, click the Add Action button and repeat these steps for as many times as needed to configure the actions you want. The Add Menu Action window appears, as shown below: a. Select the Key from the drop-down list to assign a Key to an Action. You can choose the numbers 0-9, the * symbol, or the # symbol. b. Select the Action from the drop-down list to assign an Action to the Key. You can choose from one of the following actions: Play message Dial-by-name Dial-by-extension Transfer to extension 83

4 Creating a New Script Editor Express Transfer to mailbox number Submenu Disconnect call Tip For more information about how to configure these actions, see Table 1 on page 85. For example entries, see Figure 2 on page 84. c. For each action, click Ok to save your settings or click Cancel. Step 14 Choose any prompt from the drop-down list to use as the good-bye prompt. Step 15 To delete any unwanted items, click the Delete button next to the item, as shown in Figure 2 on page 84. Step 16 Click Save. A pop-up appears prompting you to enter a script name. Step 17 Enter a script name and save the file (an.aef extension is automatically added if you save the file). Step 18 Click Ok to save your settings or click Cancel. Figure 2 Example Call Flow Configuration 84

5 Editor Express Creating a New Script Table 1 Menu Actions Action Configuration and Behavior Defaults Play Prompt Select the WAV file for the prompt from a drop-down menu. The Interruptible Yes menu is automatically populated with any loaded prompts, from all the languages. If this action is part of a submenu, the user is given a choice to either: Return to the top of the main menu Disconnect call Dial by Name Select whether the user can search for the name by first name or last name. If the call is unsuccessful, the user is returned to the top of the main menu or submenu. Dial by Extension Transfer to Extension Transfer to Mailbox Number Select whether to allow external transfers. If the call is unsuccessful, the user is returned to the top of the main menu or submenu. Enter any phone number to which to transfer. If the transfer fails, the user is returned to the top of the main menu or submenu. Enter the primary extension number of the user. If the transfer fails, the user is returned to the top of the main menu or submenu. Flush input buffer If you configure this action under a submenu, the input buffer is flushed. The user can access a menu action by pressing a digit during the playback of welcome prompt. Barge In Yes Continue on prompt errors Yes Announce when number of matches is less than 5 Interruptible Yes Flush input buffer same as the play prompt action Barge in Yes Flush input buffer No Continue on prompt errors Yes Input length 10 Terminating key # Cancel key * Maximum retries 5 Initial timeout 5 seconds Inter-digit timeout 3 seconds Interruptible Yes Barge in Yes Flush input buffer No Continue on prompt errors Yes Maximum retries 5 None. None. 85

6 Editing an Existing Editor Express Simple Script Editor Express Action Configuration and Behavior Defaults Submenu Disconnect Call Select a prompt for the submenu and add the submenu actions as described in Step 13. The only action that you cannot add under a submenu is another submenu. There are no configurable properties. For these hidden properties: Maximum retries 3 Timeout 3 seconds Interruptible Yes. Flush input buffer Yes Barge In Yes Continue on prompt errors Yes None. Editing an Existing Editor Express Simple Script Prerequisites You must have superuser privileges. Procedure Follow these steps to edit an existing simple script with Editor Express. Step 1 Start Editor Express, by using the System > Scripts menu of the Cisco Unity Express GUI. A list of scripts appears. Scripts that can be edited with Editor Express have an Edit button. Step 2 Click the Edit button next to the script that you want to edit, as shown in Figure 3. 86

7 Editor Express Editing an Existing Editor Express Simple Script Figure 3 Configured Scripts Step 3 Add, delete, or change the settings as described in the Creating a New Script section on page

8 Editing an Existing Editor Express Simple Script Editor Express 88