AusRegistry EOM Report for General Release High-Level Scorecard

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1 As EOM Report for General Release High-Level Scorecard Registrations -.8 Transactions Renewals Registrant Transfers Score % Domains Apr-17 Apr Drop-off Total Domains.a com.a net.a org.a asn.a id.a CGDNs Performance Level* Service Availability Processing Time: Create, Update, Delete Processing Time: Check Update Freqency Planned Otage Time Extended Planned Otage Time Planned Notification Technical Score *As's agreed minimm Service Levels are listed in 'Definitions' Market Share in.a Name Service WhoIs Top Registrars Next Registrars Remaining Registrars Portal 1.% 1.% 1.% 1.% 99.% 98.96% 1.% 1.% Registrars Score % Accredited i. Provisional i

2 a.org.a.com.a.asn.a.net.a.id.a As EOM Report for General Release Total Domains Scorecard

3 As EOM Report for General Release Geographic zones Scorecard CGDNs

4 As EOM Report for General Release Detailed Technical Smmary Service Availability Extended Planned Otage Update Freqency Name Portal WhoIS Actal Planned WhoIS Actal WhoIS Planned Name WhoIS 6 16.% 16.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% Hors 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 1.% 8.% - 8.% 6.% - 6.%.% -6.% Notification Planned Otage Processing Time: Create, Update, Delete. Otage 1 Otage Otage 3 Otage. Actal Planned WhoIS Actal WhoIS Planned % 99.8% 99.8% Hors 3... Hors % 99.% 99.6% 99.6% 99.% % %.. 99.% 99.% * Since Jly 6 only the create, pdate, delete processing time is graphically depicted

5 As EOM Report for General Release Definitions Terms Definitions Cancel Create Delete Drop-off Expiry Prge Registration Renewal Transactions Deletion of a domain within 3 days of creation. The charge for the Create is refnded. New domain created by a Registrar and has been charged for. A domain that is deleted from the before expiry date bt at least three (3) days after the date of creation. The total of domains that expired withot renewal, or were deleted. Prged from the 3 days after expiry date. The removal of domains from the registry database after expiry. Domains Created less Cancelled Creates. Domain is renewed for another two-year term, within ninety days before or 3 days after expiry date. Total nmber of non-refndable fee-based transactions (paid by Registrars to As) which inclde renews, creates and transfers (change of Registrant) and the non fee-based transfer transactions (change of Registrar of record). Note that the transactions are only conted at completion, and ths may vary slightly from the revene statements. Transfers In When a Registrar takes ownership of a domain from another Registrar. This is inclsive of free transfers. Charged at time of reqest. The expiry date is increased by two years from the approval date. Transfers Ot When a Registrar loses ownership of a domain to another Registrar. Registrant Transfer The license to a domain has been transferred from one registrant to another and has not since been reversed. Performance, Specification, Description Service Level Agreement (SLA) 99.9 % Name Service 1. % WhoIs 99.9 % Portal 99. % Processing Time: Create, Update, Delete 9. % Processing Time: Check 9. % Update Freqency 9. % Planned Otage Time Extended Planned Otages Planned Notification. hors 1. hors 3. days

6 As EOM Report for General Release Disclaimer Use of Scorecard Information and Data Internal Pblication. The reprodction of information and data contained in this material for se in yor company's internal commnications does not reqire permission from As. External Pblication. Any information that is to be sed in advertising, press releases, or promotional materials reqires prior written approval from the appropriate As Director. A draft of the proposed docment shold accompany any sch reqest. As reserves the right to deny approval of external sage for any reason. Disclaimer. Please note that, in accordance with or Company's policy, we are obliged to advise that neither the Company nor any member nor employee ndertakes responsibility in any way whatsoever to any person or organisation in respect of information set ot in this report, inclding any errors or omissions therein, arising throgh negligence or otherwise however cased. Copyright 1 As Pty Ltd. Reprodction is forbidden nless athorised. 6

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