EMC AppSync. User Guide. Version REV 01

Transcription

1 EMC AppSync Version User Gide REV 01

2 Copyright EMC Corporation. All rights reserved. Pblished in USA. EMC believes the information in this pblication is accrate as of its pblication date. The information is sbject to change withot notice. The information in this pblication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this pblication, and specifically disclaims implied warranties of merchantability or fitness for a particlar prpose. Use, copying, and distribtion of any EMC software described in this pblication reqires an applicable software license. EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other contries. All other trademarks sed herein are the property of their respective owners. For the most p-to-date reglatory docment for yor prodct line, go to EMC Online Spport ( For docmentation on EMC Data Domain prodcts, go to the EMC Data Domain Spport Portal ( EMC Corporation Hopkinton, Massachsetts In North America EMC AppSync User Gide

3 CONTENTS Preface 7 Chapter 1 Introdction 9 AppSync overview Service plans provide tiered protection...10 Role-based management Reports show proven protection...11 AppSync architectre AppSync server Host plg-in...12 AppSync ser interface REST interface...12 Differences between AppSync and Replication Manager...12 Interoperability of AppSync and Replication Manager Spported applications...13 Chapter 2 AppSync Console 15 Starting the AppSync console...16 Logging into AppSync...16 Logging ot of the AppSync console Setting preferences Console overview Performing actions Times shown in the console Trobleshooting console problems Trobleshooting browser display problems...18 Trobleshooting Java service errors Trobleshooting browser refresh isses...19 Chapter 3 Service Plans 21 Rnning a service plan on demand Creating a service plan Service plan schedle overrides Copies generated by the service plan Objects sbscribed to a service plan Events...23 Considerations when sbscribing application objects to a service plan Controlling VNX LUN tilization...24 Disabling and reenabling a service plan Deleting a service plan Smmary of Exchange service plans settings...24 Smmary of SQL service plans settings Smmary of VMware service plans settings Chapter 4 Protecting Microsoft Exchange 29 Overview of Exchange spport...30 EMC AppSync User Gide 3

4 CONTENTS Deploying AppSync for Exchange protection: smmary of steps Spported Exchange configrations Disable circlar logging Exchange database copy stats RecoverPoint reqirements related to Exchange protection...31 General considerations and limitations for Exchange...31 Exchange mont host reqirements...32 Permissions reqired by Exchange...32 AppSync Exchange Interface Service...32 Discovering Exchange databases...33 AppSync interaction with VSS...33 Exchange DAG in a service plan...33 Changes to Exchange service plans pon pgrade Protect an Exchange database...34 Protecting an Exchange database immediately Sbscribing an Exchange database to a service plan Unsbscribing a database from a service plan Expiring a copy on demand...35 Creating a database copy from the Copies page...36 Service plan details...36 Service plan schedle...36 Application discovery Application mapping Pre-copy script...38 Create copy Post-copy script...40 Unmont previos copy Mont copy Validate copy...42 Post-mont script Unmont copy Monting Exchange copies...44 Mont and restore limitations...44 Monting an Exchange copy on-demand...44 Unmonting an Exchange copy Overview of Exchange copy restore...47 Affected entities dring restore...47 Restoring from an Exchange copy Recovering an Exchange database manally...49 Partial restore Restoring logs from crash-consistent (APiT) copy Restoring a deleted Exchange database...51 Item level restore...52 Restoring individal mailboxes and mailbox items...52 Chapter 5 Protecting SQL Server 53 Overview of SQL Server spport...54 SQL Server prereqisites and spported configrations Reqired permissions and rights Setting p permissions for a domain accont that does not have local administrator privileges Setting permissions for a local, non-administrator ser Discovering SQL Server instances...56 Discovering SQL Server databases...56 SQL Server User Databases folder EMC AppSync User Gide

5 CONTENTS Update login credentials for a SQL Server instance...57 Protect a SQL Database Configring protection for SQL Server database Unsbscribing a database from a service plan Discovering SQL Server databases Viewing SQL database copies Creating a database copy from the Copies page...60 Expiring a SQL database copy on demand Service plan smmary and details...60 Service plan schedle...61 Application discovery Application mapping Pre-copy script...62 Create copy Post-copy script...63 Unmont previos copy Mont copy Post-mont script Unmont copy SQL Server mont host reqirements Mont considerations for SQL Server Monting a SQL Server database copy on-demand Unmonting a SQL Server database copy...71 Restoring from a SQL Server copy Affected entities dring restore...73 Chapter 6 Protecting VMware Datacenters 75 Configration prereqisites Spported VMware configrations VMware VMFS reqirements VMware snapshots...77 Discovering datacenters List of datacenters Adding a vcenter Server...78 List of VMware datastores...78 Protect a VMware datastore...78 Protecting VMware datastores immediately Sbscribing VMware datastores to a service plan Unsbscribing datastores from a service plan...79 Viewing datastore copies...80 Creating a datastore copy from the Copies page Expiring a datastore copy on demand Service plan smmary and details...81 Service plan schedle...81 Application discovery Application mapping Create copy Unmont previos copy Mont copy Unmont copy Considerations when monting a VMFS replica Monting a datastore copy on-demand...84 Unmonting a VMware datastore copy Restoring from a datastore copy Virtal Machine Operations dring Restore EMC AppSync User Gide 5

6 CONTENTS Datastore affected entities dring restore Chapter 7 Monitoring 89 RPO concepts and best practices...90 Recovery point compliance report Exporting an RPO compliance report to CSV...90 Smmary of RPO compliance...91 Alerts and associated events...91 Sending alerts via Configring server settings for alerts Specifying alert recipients EMC AppSync User Gide

7 Preface Revisions and pdates As part of an effort to improve its prodct lines, EMC periodically releases revisions of its software and hardware. Therefore, some fnctions described in this docment might not be spported by all versions of the software or hardware crrently in se. The release notes provide the most p-to-date information on prodct featres. Contact yor EMC representative if a prodct does not fnction properly or does not fnction as described in this docment. These docments are pdated periodically. Updated manals are available on EMC Online Spport: Docmentation of AppSync interfaces Prpose Adience Docmentation TheUser Gide and Installation and Administration Gide describe how to work with AppSync sing the browser-based console. The REST interface is described in EMC AppSync REST API Reference. This docment describes how to se EMC AppSync. This docment is intended for the Exchange, SQL, VMware administrator, storage administrator, or operator who will be involved in sing EMC AppSync. The EMC AppSync docmentation set consists of several pblications. EMC AppSync User Gide EMC AppSync Installation and Administration Gide EMC AppSync REST API Reference EMC AppSync Release Notes online help If yo have obtained a license key for EMC ItemPoint for Microsoft Exchange Server, yo will find that the following docments are also sefl: EMC ItemPoint for Microsoft Exchange Server EMC ItemPoint ExtractWizard EMC AppSync User Gide 7

8 Preface Conventions sed in this docment EMC docmentation ses standardized formats for special notices. DANGER DANGER indicates a hazardos sitation which, if not avoided, will reslt in death or serios injry. WARNING WARNING indicates a hazardos sitation which, if not avoided, cold reslt in death or serios injry. CAUTION CAUTION, sed with the safety alert symbol, indicates a hazardos sitation which, if not avoided, cold reslt in minor or moderate injry. NOTICE NOTICE is sed to address practices not related to personal injry. Note Where to get help Yor comments A note presents information that is important, bt not hazard-related. EMC spport, prodct, and licensing information can be obtained in several locations. Prodct information For docmentation, release notes, software pdates, or information abot EMC prodcts, go to EMC Online Spport at: Technical spport Go to EMC Online Spport and click Service Center. Yo will see several options for contacting EMC Technical Spport. Note that to open a service reqest, yo mst have a valid spport agreement. Contact yor EMC sales representative for details abot obtaining a valid spport agreement or with qestions abot yor accont. Yor sggestions will help s contine to improve the accracy, organization, and overall qality of the ser pblications. Send yor opinions of this docment to: techpbcomments@emc.com 8 EMC AppSync User Gide

9 CHAPTER 1 Introdction AppSync overview AppSync architectre Differences between AppSync and Replication Manager...12 Interoperability of AppSync and Replication Manager Spported applications...13 Introdction 9

10 Introdction AppSync overview Service plans provide tiered protection AppSync software provides simple, self-service application protection with tiered protection options and proven recoverability. AppSync protects an application by creating copies of application data. Yo indicate to AppSync what yo want to protect by sbscribing a Microsoft Exchange database (for example) to a service plan. When the service plan rns, one or more copies are created. The service plan can also mont the copy, validate it, and rn ser-created scripts. A service plan is comprised of mltiple phases, inclding create copy, mont copy, validate copy, nmont copy, and phases that rn optional ser-provided scripts. AppSync incldes several application-specific plans that work withot modification. With the Sbscribe to Plan and Rn command, yo apply the settings of a service plan to yor data and protect it immediately. When yo sbscribe an object to a service plan, it joins any other objects that are already part of the plan. All objects in the service plan are sbject to the workflows and settings defined in the service plan. (The exceptions are the overrides specific to startp or monting a copy.) The defalt service plans offer tiered levels of protection. For example, the service plans for Microsoft Exchange protection range from local copies once a day, to plans that make local and remote copies every three hors, seven days a week. Yo can modify a service plan if yo need to change its settings to match yor reqirements, or create a new plan. Figre 1 Service Plan Settings tab Role-based management AppSync spports role-based access to resorces and fnctionality. Yo can set p AppSync to have mltiple sers. Each ser can be assigned one or more roles that correspond to their responsibilities and reqirements. Yo can create sers 10 EMC AppSync User Gide

11 Introdction Reports show proven protection that are local to AppSync, and optionally add sers throgh an LDAP server which handles the athorization. AppSync generates reports that tell yo whether yor data is protected, recoverable, and compliant with service level agreements. The reports inclded with AppSync work withot modification. Alerts and reports can be easily viewed at the top level of the AppSync dashboard. Alerts can be sent in . AppSync can export reports to comma-separated vale format. Figre 2 The Recovery Point Compliance Report AppSync architectre AppSync components inclde the AppSync server, host plg-in software, and ser interfaces. Figre 3 AppSync architectre Reports show proven protection 11

12 Introdction AppSync server Host plg-in The AppSync server software resides on a spported Windows system. It controls the service plans and stores data abot each copy it creates. The repository is stored in a PostgreSQL database on the AppSync server. AppSync installs light-weight plg-in software on the prodction and mont hosts. AppSync pshes the plg-in software from the AppSync server to the host when yo add the host as a resorce. In an environment that prevents the AppSync server from accessing a host, yo can install the plg-in manally. Examples of hosts where the plg-in resides is an Exchange mailbox server or an Exchange validation or mont host. AppSync ser interface REST interface The AppSync console is web-based. Spported browsers are Chrome, Internet Explorer, and Firefox. Flash and Java Rntime Environment are reqired. The AppSync Spport Matrix on spport.emc.com is the athoritative sorce of information on spported software and platforms. AppSync has a REST interface that allows application programmers to access information controlled by AppSync. The API is described in the AppSync REST API Reference. Differences between AppSync and Replication Manager Althogh they are related prodcts, there are important differences between AppSync and Replication Manager. AppSync is primarily different from Replication Manager in that it ses the concept of service plans (protection policies) which are designed to meet specific service level reqirements. The service plans are flly cstomizable and can be applied to yor application with a single click. As a reslt, AppSync is very easy to se for applications administrators as well as storage administrators, becase it does not reqire prior knowledge in data replication technology. It is important to note that AppSync can be easily added to an existing Replication Manager environment and both prodcts can exist together as long as the AppSync plg-in and Replication Manager clients do not reside on the same server. Interoperability of AppSync and Replication Manager AppSync and Replication Manager can co-exist with certain important limitations. In some cases, a combination of AppSync and Replication Manager is reqired in order to satisfy mltiple se cases and applications. AppSync and Replication Manager can se the same storage array, as long as they are protecting different hosts, servers, or virtal machines. However, the following interoperability isses exist in AppSync 1.5.0: 12 EMC AppSync User Gide

13 Introdction AppSync plg-in and Replication Manager clients cannot co-exist on the same server. Spported applications Althogh AppSync spports Exchange 2013, at this time, AppSync can restore individal Exchange 2010 mailboxes and messages only, when EMC ItemPoint for Microsoft Exchange Server is installed. (ItemPoint is not qalified on Exchange 2013). AppSync creates and manages application-consistent copies of Microsoft Exchange data and logs, SQL Server databases, and of VMware datastores. Yo can also create and manage copies of VMware datastores with the EMC VSI for VMware vsphere: AppSync Management plg-in. The plg-in is available as a separate download from the AppSync Online Spport page at spport.emc.com. The AppSync Spport Matrix on spport.emc.com is the athoritative sorce of information on spported software and platforms. Spported applications 13

14 Introdction 14 EMC AppSync User Gide

15 CHAPTER 2 AppSync Console Starting the AppSync console...16 Logging into AppSync...16 Logging ot of the AppSync console Setting preferences Console overview Performing actions Times shown in the console Trobleshooting console problems AppSync Console 15

16 AppSync Console Starting the AppSync console Yo can rn the AppSync console on a spported web browser from any system that has connectivity to the AppSync server. Use to start the console. Note If yo are pgrading from a previos version of AppSync to AppSync version 1.5, se port If yo are rnning the console on the AppSync server, yo can start the console by clicking on the AppSync shortct on the installer's desktop. appsync_server mst be a host name, not an IP address. Logging into AppSync Log in with the credentials spplied by yor administrator, or se the defalt administrator accont name (defalt is admin) with the password that was created dring AppSync server installation. Depending on yor secrity settings, yo may be prompted to accept certificates for the following when logging in the first time: Yo shold permanently accept the certificates. Logging ot of the AppSync console Log ot of the console to disconnect from the AppSync server and end the session. Procedre Setting preferences 1. Click the Log ot icon at the top of the AppSync console. Note that AppSync atomatically logs ot an idle ser after one hor. Yo can set the langage displayed in the ser interface and optimize the console for se over remote connections. Procedre 1. Select yor langage of choice from the dropdown of installed langages. If yo change the langage, yo mst close the browser and lanch AppSync again for the settings to take effect. 2. Check Optimize for Remote Connection to optimize the ser interface for se over remote connections. For example, certain visal effects may case slow screen painting when yo remotely access the console. Selecting this option enhances the remote response time bt does not affect management options or fnctionality. 16 EMC AppSync User Gide

17 AppSync Console Console overview The AppSync console is arranged in sections for management, reporting, and administration. The Dashboard is a cstomizable view of reports and alerts. The defalt dashboard shows recovery point objective (RPO) stats of protected applications, service plan completion stats, most recent alerts, and activity in progress. Protection lists discovered applications sch as Microsoft Exchange and Microsoft SQL Server, and provides the application-oriented entry point for protection, mont, restore, service plan sbscription, and other operations. The Service Plans tab lets yo view and modify service plan settings, view lists of objects that are sbscribed to a service plan, the copies that were made of those objects, and the events that were generated when the service plan was rn. Monitoring displays alerts, recovery point compliance reports, and service plan completion reports. Settings is for adding servers, VMware vcenter servers, and storage resorces to AppSync. License management, ser administration, and server settings are also fond nder Settings. Spport provides access to how-to videos and the AppSync spport page at spport.emc.com. User roles control which sections of the console are displayed and which operations are listed in mens. For example, the console does not display the Protection and Service Plans tabs for a ser who has only the Secrity Administrator role. Figre 4 AppSync Dashboard Performing actions To perform an action on an object, select the object and click the action bttons at the bottom of the page. Use the Shift key to select mltiple objects. Use Ctrl to select Console overview 17

18 AppSync Console noncontigos objects. To perform an action on mltiple objects, click the action btton on the final selection. Figre 5 Action bttons on the VMware Datacenter Protection page Examples of objects are application hosts, storage systems, mailbox servers, databases, copies and sers. Times shown in the console Times shown in the AppSync console reflect the local time of the AppSync server, not of the console. Trobleshooting console problems Unexpected behavior by the AppSync console may be related to the browser and its spporting add-ons and extensions. Trobleshooting browser display problems If AppSync displays stale or corrpted data, try clearing all browser-related cache. 1. Clear browser cache. Refer to the browser sepecific docmentation for more information. 2. Clear the Java cache: a. Select Start > Control Panel (Windows 7) or Start > Control Panel > Programs (Windows 2008/2012). b. Doble-click the Java icon. c. Select Settings nder Temporary Internet Files. d. Select Delete Files. 18 EMC AppSync User Gide

19 AppSync Console Trobleshooting Java service errors Trobleshooting browser refresh isses e. Select all available options and select OK. Symptom: When sing the AppSync console yo get an error that begins "Error starting Java Service". Case: One or more of the following: the Java service is not installed, the Java service is not rnning, or the Mozilla Firefox browser version is incompatible. Resoltion: Install and enable the Java service. The Java service may be installed, bt not enabled, so check the stats of the Java service in the browser settings. If reqired, pgrade the browser to the latest version. Symptom: Some contents in the AppSync console are not displayed. Case: Yo refreshed the browser sing the browser's Refresh icon or pressing F5 on yor keyboard. Resoltion: To refresh content in the AppSync console, se the Refresh icon on the console's top right corner. Trobleshooting Java service errors 19

20 AppSync Console 20 EMC AppSync User Gide

21 CHAPTER 3 Service Plans Rnning a service plan on demand Creating a service plan Service plan schedle overrides Copies generated by the service plan Objects sbscribed to a service plan Events Considerations when sbscribing application objects to a service plan Controlling VNX LUN tilization...24 Disabling and reenabling a service plan Deleting a service plan Smmary of Exchange service plans settings...24 Smmary of SQL service plans settings Smmary of VMware service plans settings Service Plans 21

22 Service Plans Rnning a service plan on demand Service plans rn on a schedle bt yo can also rn a service plan on demand. Before yo begin This operation reqires the Data Administrator role in AppSync. Procedre 1. Select Service Plans. Creating a service plan 2. Select the application to protect. 3. Select a plan from the list and click Rn from the bttons below. This service plan rn is applicable to all the application objects crrently sbscribed to the plan. The service plan rns immediately. The Rn Service Plan dialog displays progress as application storage is discovered and mapped, and application protection begins according to service plan settings. 4. Click Details to see more events that occrred dring each phase. Yo can create a new service plan by sing an existing plan as a template. Before yo begin This operation reqires the Service Plan Administrator role in AppSync. Procedre 1. Select Service Plans. 2. Click Create. Service plan schedle overrides 22 EMC AppSync User Gide 3. In the Create New Plan dialog box, select an existing plan to se as a template. Enter a name and a description for the new service plan. Note that the new service plan contains the same schedle and other settings as the template, bt there are no objects sbscribed to the new service plan. Yo can override a service plan's schedle settings and specify separate schedles for individal objects that are sbscribed to the plan. In the Plan Startp phase of the service plan, yo select a recrrence type based on which the service plan is triggered. This recrrence type is applicable for all application objects that are sbscribed to a service plan. However, yo can override the settings and specify separate settings for selected objects. Yo can override only the settings of the Recrrence Type already selected for the plan. For instance, the chosen recrrence type is to rn On selected days... and the settings are to Rn at 12:00 AM on days Fri, Sat. When yo override these settings for an object, yo can change only the time and days of the week. Yo cannot select a different recrrence type as part of the override. As the Service Plan Administrator, if yo change the generic recrrence settings (sch as the time to rn, or mintes after the hor), there is no impact to the settings of the overrides. However, if yo change the recrrence type itself, then the overrides are no longer valid. The new recrrence type now applies to all objects ntil yo specify individal settings based on the new recrrence type.

23 Service Plans Note If an application object is sbscribed to mltiple plans, the plans mst not be schedled to be rnning at the same time. Copies generated by the service plan Copies generated by a service plan are listed in service plan's Copies tab. Yo can filter the list of copies by the time of creation, and other attribtes specific to the application. Objects sbscribed to a service plan Events Application objects that are sbscribed to a service plan are listed in service plan's Sbscriptions tab. Events show the progress of an operation. They are generated when a service plan is rn, and when a copy is monted or restored. Event information incldes: Type (error, warning, or informational) Date and time of the event Description Server Yo can view events at: Service plan Events tab. For example, the Events tab nder Service Plans > Microsoft Exchange > Bronze shows yo the events related to yor Exchange copy nder the plan. Application's Copies page. For example, navigate to Protection > VMware Datacenters and select a datacenter, then a datastore to view the Copies page. Select a copy to view its associated events in the Events pane below. Events are also displayed at the time they are generated in the Sbscribe to plan and rn, Mont, and Restore wizards. By defalt only the top level events, known as milestone events, are displayed. A milestone event is generated at the completion of each phase in a service plan cycle. Yo can expand a milestone event to show the other events that were generated in the phase. Considerations when sbscribing application objects to a service plan There is no limit to the nmber of objects yo can sbscribe to a service plan. AppSync atomatically divides p the work for optimal performance. However, if yo need fine control over exactly what objects are groped together for monting, scripting, and validating, consider creating mltiple service plans and distribting objects among the plans. This techniqe works when the objects sbscribed to a service plan are from the same server. Sbscribe no more than 12 objects to any one service plan when sing this method. Copies generated by the service plan 23

24 Service Plans Controlling VNX LUN tilization When setting p a service plan that ses VNX Snapshots, avoid overtilization and depletion of LUNs by sing care when setting the RPO vale in the Plan Startp phase, and the Always keep n Copies in the Create copy phase. Yo shold also monitor yor VNX LUNs with the Unisphere ser interface. Disabling and reenabling a service plan By defalt all service plans are enabled. Yo can disable and reenable a service plan. Before yo begin This operation reqires the Service Plan Administrator role in AppSync. Procedre 1. Select Service Plans. Deleting a service plan 2. Select the application. 3. Select the plan and click Disable or Enable from the bttons below. Yo can delete a ser-created service plan. Before yo begin This operation reqires the Service Plan Administrator role in AppSync. Yo cannot delete a bilt-in service plan (for example, Bronze, Silver, Gold). Yo cannot delete a service plan if the plan has sbscriptions or if there are valid copies associated with the plan. Procedre 1. Select Service Plans. 2. Select the application. 3. Select a ser-created plan and click Delete from the bttons below. 4. Click Yes to confirm. Smmary of Exchange service plans settings The defalt service plan settings create an application-consistent copy every 24 hors. Only the replication technology, specified by the Copy type in the Create copy phase, is different from plan to plan. Setting Enabled/ Not enabled Defalt settings Plan Startp Schedle Enabled Atomatic schedle Recrrence type: RPO. Creates one copy every 24 hors. First rn is at midnight (00:00). 24 EMC AppSync User Gide

25 Service Plans Setting Enabled/ Not enabled Defalt settings Application discovery Schedle Enabled None Determined by Plan Startp phase Application mapping Enabled None Starts when Application discovery phase completes Pre-copy script Not enabled None Starts when Application mapping phase completes Create copy Enabled Copy type is: Bronze: Create Local copy Silver: Create Remote copy Gold: Create Local and Remote copy Exchange backp type: Fll, Copy or Differential Storage Settings: Always keep 7 copies (VNX only) Storage Preference - VNX Snapshot Event Log Scanning: Fail on error Fail on error Fail on error Fail on Event ID 447 Fail on Event ID 448 Do not allow databases and logs to reside on the same volme Starts when Pre-copy script phase completes Post-copy script Not enabled None Starts when Create copy phase completes Unmont previos copy Not enabled None Starts when Post-copy script phase completes Mont copy Not enabled Mont on server: Original Host Mont with access: Read-only Mont Path: Defalt Path Starts when Unmont previos Smmary of Exchange service plans settings 25

26 Service Plans Setting Enabled/ Not enabled Defalt settings Copy metadata files to: Defalt Path Image access mode: Logged access Schedle copy phase completes Validate copy Not enabled Check databases and logs in parallel Do not minimize log checking Do not perform throttle checking Starts when Mont copy phase completes Postmont script Not enabled None Starts when Validate copy phase completes Unmont copy Not enabled None Starts when Post-mont script phase completes Smmary of SQL service plans settings The defalt service plan settings create an application-consistent copy every 24 hors. Only the replication technology, specified by the Copy type in the Create copy phase, is different from plan to plan. Setting Enabled/ Not enabled Defalt settings Plan Startp Schedle Enabled Atomatic schedle Recrrence type: RPO. Creates one copy every 24 hors. First rn is at midnight (00:00). Application discovery Application mapping Enabled None Determined by Plan Startp phase Enabled None Starts when Application discovery phase completes Pre-copy script Not enabled None Starts when Application mapping phase completes 26 EMC AppSync User Gide

27 Service Plans Setting Enabled/ Not enabled Defalt settings Create Enabled Copy type is: copy Bronze: Create Local copy Silver: Create Remote copy Gold: Create Local and Remote copy SQL Server Backp Type: Fll Storage Settings: Always keep 7 copies (Applies to VNX File) Storage Preference: VNX Snapshot Schedle Starts when Pre-copy script phase completes Post-copy script Not enabled None Starts when Create copy phase completes Unmont previos copy Not enabled None Starts when Post-copy script phase completes Mont copy Not enabled Mont Copy Mont on Server: Original Host Mont with access: Read only Mont Path: Defalt Path Starts when Unmont previos copy phase completes Copy metadata files to: Defalt Path Image Access mode: Logged access Postmont script Not enabled None Starts when Mont copy phase completes Unmont copy Not enabled None Starts when Post-mont script phase completes Smmary of VMware service plans settings The defalt service plan settings create an application-consistent copy every 24 hors. Only the replication technology, specified by the Copy type in the Create copy phase, is different from plan to plan. Setting Enabled/ Not enabled Defalt settings Plan Startp Schedle Enabled Atomatic schedle Recrrence type: RPO. Creates one Smmary of VMware service plans settings 27

28 Service Plans Setting Enabled/ Not enabled Defalt settings Schedle copy every 24 hors. First rn is at midnight (00:00). Application discovery Application mapping Enabled None Determined by Plan Startp phase Enabled None Starts when Application discovery phase completes Create copy Enabled Copy type is: Bronze: Create Local copy Silver: Create Remote copy Gold: Create Local and Remote copy Note The gold plan is for RecoverPoint only. Do not se with VNX File. Copy Consistency: VM Consistent with a maximm of 4 simltaneos VM snapshots Storage Settings: Always keep 7 copies (Applies to VNX File) Storage Preference: VNX Snapshot Starts when Application mapping phase completes Unmont previos copy Not enabled None Starts when Create copy phase completes Mont copy Not enabled No defalt mont host Mont sing new signatre For RecoverPoint: mont with logged access, and mont local copy (in case of local and remote copy plan) Starts when Unmont previos copy phase completes For VNX file, mont copy with read-only access (in case of local copy plan) Unmont copy Not enabled None Starts when Mont copy phase completes 28 EMC AppSync User Gide

29 CHAPTER 4 Protecting Microsoft Exchange Overview of Exchange spport...30 Deploying AppSync for Exchange protection: smmary of steps...30 Spported Exchange configrations AppSync Exchange Interface Service...32 Discovering Exchange databases...33 AppSync interaction with VSS...33 Exchange DAG in a service plan...33 Changes to Exchange service plans pon pgrade Protect an Exchange database...34 Service plan details...36 Monting Exchange copies...44 Overview of Exchange copy restore...47 Item level restore...52 Protecting Microsoft Exchange 29

30 Protecting Microsoft Exchange Overview of Exchange spport Use AppSync to create application-consistent copies of Exchange data. When yo add an Exchange Mailbox Server as a host, AppSync identifies whether it is an Exchange standalone or an Exchange DAG member server. Yo can mont the copies on a Windows Server 2008 host that has the Exchange management tools installed to rn a consistency check or to back p the copies to longterm storage. AppSync can restore individal Exchange 2010 mailboxes and mailbox items when EMC ItemPoint for Microsoft Exchange Server is installed. Deploying AppSync for Exchange protection: smmary of steps The following is a smmary of steps from deployment to protection. Procedre 1. Install the AppSync server. 2. In the AppSync ser interface, go to Settings > Storage Infrastrctre and click Add to add the storage system where the Exchange mailbox database resides. 3. Go to Settings > Servers and click Add to add Exchange standalone mailbox servers or DAG member servers as hosts. 4. Go to Protection > Microsoft Exchange and click a server name from the list of Exchange standalone and DAG servers. Yo are prompted to enter credentials to configre and rn the AppSync Exchange Interface service. The Exchange databases are discovered. 5. From the list of Exchange databases, yo can: Spported Exchange configrations Protect immediately with Sbscribe to Plan and Rn, which sbscribes the database to a service plan and rns the protection immediately for the selected database only. In the case of databases in a DAG, one of the passive databases is protected by defalt. Sbscribe to Plan, which sbscribes the database to a service plan, bt does not rn the plan. Protection occrs according to the service plan's schedle. Verify that yor Exchange configration meets the prereqisites. The AppSync Spport Matrix on spport.emc.com is the athoritative sorce of information on spported software and platforms. AppSync spports: Exchange 2010 mailbox servers on Windows Server 2008 SP2 and Windows Server 2008 R2. Exchange 2013 mailbox servers on Windows 2008 R2 SP1 or later. Microsoft Exchange 2010 and 2013 Database Availability Grops (DAGs) inclding active and passive copies. Refer to the AppSync Spport Matrix for spported service packs for Exchange and specific Windows operating system reqirements. 30 EMC AppSync User Gide

31 Protecting Microsoft Exchange Disable circlar logging Exchange database copy stats AppSync reqires circlar logging to be disabled on Exchange databases. Yo shold verify that circlar logging is disabled in the Exchange Management Console nder a database's properties. For protection, a standalone Exchange database copy mst be in the Monted state. In a DAG, an active copy mst be in the Monted state even when backing p a passive copy, and a passive copy mst be in the Healthy state. AppSync will exclde a database from the service plan rn if the database is not in the reqired state. RecoverPoint reqirements related to Exchange protection Restrictions related to RecoverPoint spport are in the areas of restore and service plan configration. Database and logs can be restored from an application consistent bookmark only. Individal items sch as a message or mailbox can be restored from a crash consistent or application consistent bookmark sing EMC ItemPoint for Microsoft Exchange Server. In a RecoverPoint environment, restore granlarity of Exchange is at the consistency grop level. Make sre that all application items contained in a single consistency grop are being protected by the same service plan. General considerations and limitations for Exchange Certain configration settings are recommended for AppSync to spport Exchange. The database file and transaction logs for an Exchange database can reside on the same volme if yo choose to do so. However, it is recommended that they reside on separate volmes. The following files mst be stored on a spported storage array to ensre that they will be replicated: EDB files, log files, and system files. For better restore flexibility, Exchange databases shold not share volmes. Partitioned disks are not spported. Do not se nested montpoints. For example, if logs are on L: and the database is on the montpoint called L:\SG1DB1, AppSync will not be able to mont or restore the replica. Instead, create a very small LUN and pt the L: volme on it. Then create two mont points on the volme: one for the database file and one for the transaction logs. The other option is to create the mont points on one of the volmes that are local to the server. In VMware environments, AppSync reqires the storage for Exchange database and log files to be configred as raw device mapping (RDM) disks or native iscsi disks, not on VMware virtal disks. In Hyper-V environments, AppSync reqires the storage for Exchange database and log files to be iscsi direct attached devices or SCSI pass-throgh devices. SCSI Command Descriptor Block (CDB) filtering mst be trned off in the parent partition. It is trned on by defalt. Disable circlar logging 31

32 Protecting Microsoft Exchange Exchange mont host reqirements Permissions reqired by Exchange Verify that yor Exchange configration meets the prereqisites necessary to se AppSync on a mont host. The Exchange Management Tools mst be installed and the AppSync Exchange Interface service mst be configred if consistency check is desired. The Exchange Management Tools on the mont host mst be at the same version and service pack level as the prodction host. For VMware virtal servers, the VMware tools mst be installed for snaps. For Hyper-V SCSI pass-throgh, the mont host cannot be a Hyper-V host it has to be a physical host. The version of Windows on the mont host mst match the version of Windows on the prodction host. In the case of Windows 2003, the versions on both the hosts mst be an exact match. In the case of Windows 2008 or Windows 2008 R2, the hosts can have either of them. Yo can mont from a host with Windows 2008 to a host with Windows 2008 R2 and vice versa. In the case of Windows 2012, the versions on both the hosts mst be an exact match. The mont host mst have visibility to the same storage array from which the original replica was created. In the case of a DAG environment, yo may need more than one mont host if yor replicas are created from different copies of the database. In the case of native DAG environments: AppSync can mont a copy to a server that is part of the prodction DAG provided there is visibility to the same storage array from which the original copy was created. AppSync does not mont to the original location. Only alternate mont paths are available if there is a copy of the database on the server. Special permissions are reqired by the acconts that AppSync ses to work with Exchange. AppSync Exchange Interface Service 32 EMC AppSync User Gide On Exchange standalone servers, the accont mst be a domain ser accont with the Databases role. On DAG servers, the accont mst be a domain ser accont with the Database and Database Copies roles. On a mont host, the ser accont mst be a domain ser accont that is a member of the local Administrators grop. The accont mst have Log on as a batch job and Log on as a service ser rights. The accont can have the View-only Organization role. This is an optional role applicable only for MS Exchange 2013 if yo have pblic folder mailboxes in yor environment. AppSync ses this role to determine the database containing the pblic folder primary hierarchy mailbox. The first time the Exchange server is accessed, yo are prompted to enter two sets of credentials. The first set is to install and configre the AppSync Exchange Interface

33 Protecting Microsoft Exchange service on the Exchange prodction or mont host. The accont mst have local administrator privileges. The second set of credentials is to rn the service and the ser mst be a domain ser with certain Exchange roles Database role for standalone and Database and Database Copies roles in DAG environment with the reqired privileges and roles. Discovering Exchange databases To keep AppSync p to date, yo shold discover databases on the Exchange server when there is creation, deletion, or renaming of databases. Before yo begin The AppSync Exchange Interface service mst be rnning. This operation reqires the Data Administrator role in AppSync. Procedre 1. Navigate to Protection > Microsoft Exchange. AppSync interaction with VSS 2. Click an Exchange server to display its databases. 3. Click the Discover Databases popp btton below to discover databases for this server. Microsoft Volme Shadow Copy Service (VSS) is the infrastrctre that enables AppSync to create application-aware copies. When it creates a copy, AppSync coordinates with VSS and Exchange to create a shadow copy, which is a point-in-time copy of the volmes that contain the data, logs, and system files for Exchange databases. AppSync coordinates with VSS and Exchange to qiesce inpt-otpt to the databases when creating the copy, and then resme the flow of data after the copy has been created. Dring a restore, AppSync coordinates with VSS and Exchange to recover the point-in-time shadow copy. Exchange DAG in a service plan AppSync spports protection of Exchange databases that are part of a Database Availability Grop (DAG). When a DAG server is sbscribed to an AppSync service plan, it is one of the passive members of the DAG that is selected for protection, by defalt. To protect an active DAG database member, select Active in the Copy to Protect colmn from the plan's Sbscriptions tab. Changes to Exchange service plans pon pgrade Exchange service plans yo had assigned in AppSyncversion 1.0, may have new designations, pon pgrading to AppSync version 1.5. After an pgrade yo may find that yor silver and bronze service plans have merged. If databases on the same LUNs were enabled for silver and not bronze, pon pgrade they are now enabled for bronze. If the mont phase was not enabled and the paths were set to the defalt alternate path, pon pgrade, yo will see the new pdated AppSync 1.5 path name. Discovering Exchange databases 33

34 Protecting Microsoft Exchange AppSync 1.0 AppSync 1.5 service plan service plan - - Bronze Bronze Silver If options and overrides match, database sbscriptions and copies are moved to Bronze. If options and overrides conflict, Silver service plans are renamed to Bronze-2. Note To avoid confsion, EMC recommends if yo have a ser defined service plan named Bronze-2 in AppSync 1.0, that yo rename the Bronze-2 plan to a different name before pgrading to AppSync 1.5. Gold Platinm Renamed to Silver. Renamed to Gold. Protect an Exchange database Protect an Exchange database by sbscribing it to an AppSync service plan. AppSync's protection mechanism for databases is by means of service plans. Yo sbscribe a database to a service plan and rn the service plan immediately, or schedle the service plan to rn at a later time. Protecting an Exchange database immediately Choose Sbscribe to Plan and Rn when yo want to protect a selected database immediately. The service plan is exected for the database alone. In the case of DAG, one of the passive databases is protected by defalt. Choose Sbscribe to Plan when yo want to schedle the protection for later. Protection for databases that are part of the service plan are exected at the schedled time. Choose Rn from the Service Plan page to rn the whole plan immediately. All databases sbscribed to the plan are protected. Sbscribe to Plan and Rn adds a database to an existing service plan and rns the service plan immediately for the selected database only. Before yo begin This operation reqires the Data Administrator role in AppSync. Procedre 1. Navigate to Protection > Microsoft Exchange 2. Click an Exchange Mailbox Server or DAG from the list to display its databases. 3. From this list, select a database to protect. When performing an operation on mltiple items, be sre to keep the Shift or Ctrl key depressed. 4. From the Protect popp btton below, select the appropriate service plan from Sbscribe to Plan and Rn. 34 EMC AppSync User Gide

35 Protecting Microsoft Exchange In case of DAG, a passive database is protected by defalt. The Sbscribe to Plan and Rn dialog appears displaying the progress throgh the different phases. Sbscribing an Exchange database to a service plan Select Sbscribe to Plan when yo want to schedle the protection for later. Protection for all databases that are part of the service plan are exected at the schedled time. Before yo begin This operation reqires the Data Administrator role in AppSync. Procedre 1. Navigate to Protection > Microsoft Exchange. 2. Click an Exchange Mailbox Server or DAG from the list to display its databases. 3. From this list, select a database to protect. Select mltiple databases by holding down the Shift or Ctrl keys on yor keyboard. 4. From the Protect popp btton below, select the appropriate service plan from Sbscribe to Plan. In case of DAG, a passive database is protected by defalt. To change the protection type with another option, specify it from the Sbscriptions tab of the service plan. The plan is added to the Plans colmn for the database. Unsbscribing a database from a service plan Yo can nsbscribe an individal database from a service plan. Before yo begin This operation reqires the Data Administrator role in AppSync. Procedre Expiring a copy on demand 1. Navigate to Protection > Microsoft Exchange 2. Select a mailbox server to display the list of Exchange databases. 3. Select the database to remove from a plan. Select the plan to nsbscribe from Protect > Unsbscribe from Plan. Only plans to which the database is sbscribed to are in the popp list. To nsbscribe from all service plans, select Unsbscribe from Plan > All. Expiring a copy removes it from the AppSync database and can free p storage, depending on the replication technology and copy state. Before yo begin This operation reqires the Data Administrator role in AppSync. Expiring a copy that was made with RecoverPoint does not remove the corresponding bookmark from RecoverPoint itself. Sbscribing an Exchange database to a service plan 35

36 Protecting Microsoft Exchange Procedre 1. Select Protection > Microsoft Exchange. 2. Click an Exchange mailbox server to display its databases. 3. Click an Exchange database to display its copies. 4. Select one or more copies to delete. Yo can also perform this action from the Service Plan's Copies tab. 5. Select Expire from the row of bttons below. Verify that yo want to expire the copy yo selected and any associated copies listed and confirm. Creating a database copy from the Copies page Service plan details Service plan schedle Create a copy of a database by sbscribing it to an AppSync Exchange service plan from the Copies page. Before yo begin This operation reqires the Data Administrator role in AppSync. Procedre 1. Navigate to Protection > Microsoft Exchange. 2. Click a mailbox server instance. 3. From the list of Exchange databases, click the database to view its copies. The Copies page is displayed. 4. From the Create a copy sing plan popp below, select the appropriate service plan. The service plan rns immediately for the database. A service plan has the following tabs: Settings, Sbscriptions, Copies, and Events. The Settings tab shows the name, description, and stats (whether enabled or disabled) of the service plan. Apart from these, the different phases of the plan are also part of this tab. Click on appropriate tabs to see information regarding Sbscriptions, Copies created by the plan and Events generated dring the service plan rn. A service plan's schedle is set in the Plan Startp phase. A service plan's Startp Type (schedled or on demand) determines whether the plan is rn manally, or configred to rn on a schedle. Options for schedling when a service plan starts are: Specify a recovery point objective (RPO) Set an RPO of 30 mintes or 1, 2, 3, 4, 6, 8, 12, or 24 hors Mintes after the hor are set in 5 minte intervals Defalt RPO is 24 hors Rn every day at certain times Select p to two different times dring the day Mintes after the hor is in 5 minte intervals 36 EMC AppSync User Gide