Move-Out, Shipping and Summer Storage Resources. Tulane University Parent Programs Webinar March 14, 2018, 7 pm central

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1 Move-Out, Shipping and Summer Storage Resources Tulane University Parent Programs Webinar March 14, 2018, 7 pm central

2 Webinar panelists Jon Tingley, Assistant Director for Facilities, Department of Housing and Residence Life, Student Affairs, Tulane University J Malbrough, EMCM, Director, Mail Services, Campus Services, Tulane University omalbrou@tulane.edu Adam Bertuglia, Director of Customer Happiness, Summertime Storage wecare@summertimestorage.com

3 Housing & Residence Life Move Out Information

4 Important Dates Tuesday, May 1 Last Day of Classes Tuesday, May 1 Deadline to submit Extended Stay request for Spring 2018 AND Early move-in request for Fall Noon, Sunday, May 13 Residence Halls Close for undergrads Saturday, May 19 Commencement Noon, Sunday, May 20 Residence Halls close for graduates For more details visit the Spring Move Out page on the HRL website: housing.tulane.edu

5 Can my student stay late? Most students will not be able to extend their stay past May 13, Students who are participating in a University-sponsored activity must complete the late stay request by May 1, 2018 OR their sponsoring organization must submit a request on their behalf by May 1, Graduating seniors have already had their check out date adjusted to May 20, we sent them an confirmation.

6 How does my student check out? Work with their roommate(s) to return their space to the condition it was in at move-in within reason. Make an appointment with their RA to do a checkout inspection RAs will inspect their room and take photos to document room condition. Return their key with their RA OR complete an Express Checkout Envelope at the Housing and Residence Life office. This is the option students can use if they re leaving when the office is closed.

7 Does my student need to check out? Yes. HRL needs to know who is (and isn t) living in the halls at all times. Students who do not check out with their RA or turn in an Express Checkout Envelope will be charged $150 for an Improper Checkout.

8 Important Updates about Fall 2018 Fall 2018 Move in for returning students starts on Saturday, August 25, Very few returning students will be permitted to arrive before that date. Any student facing extreme circumstances who needs to arrive before August 25 must complete an Early Move In request by May 1, Students who volunteer for first year move in will move in on Monday, August 20 and we will waive their early move in fee.

9 MAIL SERVICES

10 Student Storage The University annually authorizes vendors to provide summer storage services to on-campus students. Vendors are selected to provide a variety of service options and that the vendors will adhere to University contractual and insurance standards. Included in this process is a review of the vendor s business processes, prior service history, insurance coverage, agreed standards of performance, and adhere to university policies including those from Mail Services, Housing, and Public Safety. More information is on our Student Storage page at:

11 Authorized Storage Vendor Summertime Storage

12 Unapproved Storage Vendors Should a student use a company that is not a university approved vendor, the student assumes full responsibility for the actions of the vendor and their staff while they are on campus. It is highly encouraged that students and their families thoroughly research any company you choose to use.

13 On Campus Shipping Services The campus FedEx Office located in the LBC sells packing materials and handles shipping services. FedEx Office will also setup a satellite ship center in the Pederson lounge located on the first floor of the LBC: The Pederson Lounge site will operate during Finals week May 4-12 Complete services are also available at the FedEx Office Center also located in the LBC

14 Campus Mailbox Renewal & Summer Forwarding Students will receive an from Mail Services the week of 4/16 with links to renewal & forwarding forms. Forms should be completed by May 14. Students who will be staying on campus for part or all of May, June, and/or July will need to register with Mail Services to continue services.

15 Summer Forwarding Only USPS mail & packages can be forwarded. Mail Forwarding will begin the week of May 21 and continue until August 1. Any changes to summer address should be sent to Remind students to update online vendor accounts like amazon & ebay with their summer address.

16 Mailbox Key Returns Mailbox keys must be returned to Mail Services by May 25, 2018 Students will get a pre-printed return envelope in their mailbox the week of May 1. Return keys at Mail Services Counter or in our Drop box before they leave campus for the summer. All students must return their key (unless they are staying for the summer).

17 Mailbox Key Returns Unreturned Keys will result in a nonrefundable $60 charge to the student s account. This charge covers the cost of replacing the lock for security purposes. Mail Services will be posting reminders and sending reminders to the students. Students should NOT leave mailbox keys with Housing staff.

19 Please take a look at our website and spring move out page for more information.

20 MAIL SERVICES (504)

22 How It Works! How It Works Sit Back & Relax It s Summertime

23 Click on Create An Account

24 Step 1 Create An Account Please provide your Student s name, Tulane and create a password click Register

25 Step 2 View available appointment times Choose the date and time frame you would like to register for.

26 Step 3 Provide your pick up location and additional registration information requested.

SUBMITTED YOUR PAYMENT FOR YOUR SUPPLIES ON THIS PAYMENT

27 Provide your secure payment information IMPORTANT!! YOU HAVE NOT COMPLETED YOUR REGISTRATION UNTIL YOU HAVE SUBMITTED YOUR PAYMENT FOR YOUR SUPPLIES ON THIS PAYMENT PAGE ABOVE! You will receive an confirmation when this step is completed!

28 Step 4 We will bring your storage to our Climate Controlled Facility.

29 Step 5 About 6-8 weeks before you return to school we will send you an with a link to register for your storage delivery. You do not need to provide your delivery information at the time of registration!

30 How to reschedule your appointment Click on 1. Reschedule Appointment 2. Reschedule Storage Pick Up 3. Reschedule Appointment 1

31 Finish Rescheduling 4. Pick your new date and time 5. Success! 5 4 If you need to change your location or any other information on your account (besides your date and time) please the office at: wecare@summertimestorage.com

32 Common Questions Where and when do I pick up my supplies? Bruff Commons 11am-2pm April 23rd May 4th

33 How do I label my items? Our labels are pre-printed on our boxes Use our GREEN labels for UNBOXED items (Bikes, Plastic containers, ect.) Use our YELLOW labels for SHIPPING If you need labels after you pick up your supplies you can print them from our website.

34 What Does This Cost? How do I Pay? You can find all this information in detail on the pricing page of our website. summertimestorage.com/pricing

In this digital age it s still nice to know you can reach a human being if you need or want

35 Our Management Team Put a name with a face Added Peace of Mind Drew, Holly, Adam, Kathryn & Jacob You can ALWAYS reach a human! In this digital age it s still nice to know you can reach a human being if you need or want to! We truly love to serve our customers so feel free to contact us at anytime. WeCare@Summertimestorage.com Sit back Relax IT s SUMMERTIME!

36 What is a supply kit/ how big are the boxes/how many boxes? A: A supply kit includes 5 double walled boxes that are 24X18X18, and a roll of tape. How do I sign up? A: Go to our website, click on the create an account button, and fill out the registration form. You will receive an confirmation once your registration is complete. What is an "item?" A: Sample items include: box(s), bike, plastic bins, dorm refrigerator, suitcase, trunk, microwave, rugs, etc. We also store oversized items, such as furniture. You can store as many items as you need to. How much does it cost? A: We keep pricing VERY Simple! Your supplies are $35 (5 boxes & tape). Your storage is $45 per item for the entire semester. If you have large items (over 60 lbs, i.e. heavy trunk or furniture) our oversized price is $60. Do you provide only shipping services? A: Shipping is only a service we provide for our storage customers. How do I ship, How much is it to ship, Are their special labels? A: We charge $15 per box, plus the cost of FedEx ground shipping. We will provide you with yellow shipping labels when you pick up your supply kit. You will simply fill out the yellow labels and we will take care of all the other shipping details. If you decide last minute to ship something you can simply write your name shipping address legibly on your box and inform the team leader when they pick up your items.

37 How do I get more labels? A: Labels are provided on all our boxes, and you can print extra labels from our website for any unboxed items, You can also pick up additional labels from our sales table in Bruff when you pick up your supply kit. Do I have to wait in my room the entire time frame? A: While we prefer you to be there if at all possible, you can authorize a trusted individual (i.e. roommate, parent or a friend) to sign on your behalf in your absence. It is important to remember, someone has to be in the room when we arrive! If you need a specific time, our VIP package might be a better option for you. How do I label my bike? A: You will fill out and tape a label to the seat of your bike. Do not lock your tires or take your bike apart. We will take it right from the bike rack. How can I store my plastic containers? A: Yes, we recommend you pack your plastic containers with bedding and the like, and you can tape (2, max 3) containers together, if combined, they are not much bigger than one of our boxes. When and how do I get my packing supplies? What if I need more boxes? Do I need to bring a receipt? A: You can pick up your supplies from Bruff 11am-2pm everyday during the two weeks prior to move out week. If you need extra supplies last minute call us and we will be on campus and get you what you need. You do not need to bring anything besides your picture ID with you to pick up your supplies. Can we pick up and deliver storage off campus? A: Yes, we pick up and deliver anywhere in the greater New Orleans area for no extra charge.

38 How do I pack bedding and clothing? A: If it fits in a box put it in a box! If it does not you can use heavy duty trash bag or mattress bag. We will store these as well as long as they are labeled. Do you store cars? A: No, unfortunately we are not able to store cars. How do I pack computers, printers and TVs? A: Whenever possible store electronics in the original box. If you no longer have the original box we have TV boxes to purchase. Many smaller TV can fit in our standard box. Do the labels damage furniture? A: The labels are giant stickers. So yes they can damage furniture. If at all possible place the labels on the bottom of your item. When should I start packing? A: As soon as possible! A lot happens during move out week. We encourage you to pack a little at a time. This way it will insure you have time to securely pack all your items. Can you deliver storage items early (RAs and sports programs) A: We are locally owned and operated. If a date you need is not available, please contact us as soon as possible. We will do our best to accommodate you. We will be making deliveries early for all student groups.

39 Questions? Jon Tingley, Assistant Director for Facilities, Department of Housing and Residence Life, Student Affairs, Tulane University J Malbrough, EMCM, Director, Mail Services, Campus Services, Tulane University omalbrou@tulane.edu Adam Bertuglia, Director of Customer Happiness, Summertime Storage wecare@summertimestorage.com Thank you for participating in our webinar! Please send any feedback to parents@tulane.edu.

2018 NEW Students (class of 2022) Move-In, Shipping & Mail Services Resources for Parent Webinar

2018 NEW Students (class of 2022) Move-In, Shipping & Mail Services Resources for Parent Webinar Wednesday, August 1, 2018, 7 pm Central Presenters: J Malbrough, Associate Director of Mail Operations,