Customer Training. Freescale Global Product Change Notifications: Jackie Garza Quality Engineer. January 25, 2010

Transcription

1 January 25, 2010 Freescale Global Product Change Notifications: Customer Training Jackie Garza Quality Engineer

2 Table of Contents Description Page How to Open a Freescale Product Change Notification 3 How to Submit a Service Request 12 How to View Generic Copies in 22 Forgotten Password for

3 Freescale Global Product Change Notifications: How to Open a Freescale Product Change Notification

4 How To Open a Freescale Product Change Notification Click on the link in the . 4

5 How To Open a Freescale Product Change Notification Login in to site with your address (same address that the customer notification with the link was sent to) and your Freescale registered password. Select Log In button 5

6 How To Open a Freescale Product Change Notification If this is your first time accessing site, enter your address and select Forgot your password? link. System will send you a temporary password so you can log in and register into the Freescale site. 6

7 How To Open a Freescale Product Change Notification Your customer copy of the Freescale change notification will open automatically after you log in to NOTE: By opening the Customer Copy, the Freescale GPCN System will show that the notification has been acknowledged or viewed by you, the customer CUSTOMER A CUSTOMER (ABCDE) AA 7

8 How To Open a Freescale Product Change Notification Another option to view your Customer Copy of the Freescale change notification is to log in to 8

9 How To Open a Freescale Product Change Notification Under My Secure Applications select Product Change Notifications & Customer Alerts link 9

10 How To Open a Freescale Product Change Notification A list of Freescale change notifications distributed to you over the last 2 years will be visible. Click on the highlighted title of the notification you wish to view. 10

11 How To Open a Freescale Product Change Notification Your Customer copy will open. CUSTOMER CUSTOMER (ABCDE) AA 11

12 Freescale Global Product Change Notifications: How to Submit a Service Request

13 Service Requests All Customer notification s will include a link and instructions to open a Service Request (SR) A customer can use the Freescale SR to request to get customer copies of notifications, change the current customer contact information for their company, request additional information on a notice, or object to a notice. Sales can use the GPCN SR to change/modify the Sales Contact information for a Group code or if they have issues signing up in Contact List for Cust or Corp profiles For SR s concerning Freescale change or End-Of-Life notices, customers should select the SR Category titled Product Change Notification which includes the following Topics: Change Contact Information Need Clarification Need Further Information Data Notification Access Broken Objection to Notification Order Samples Request Cust Copy Notification 13

14 How To Submit a Service Request Click on the Service Request link in the . 14

15 How To Submit a Service Request Login in to site with your address (same address that the customer notification with the link was sent to) and your Freescale registered password. Select Log In button 15

16 How To Submit a Service Request To open a SR, click on Enter a Service Request link 16

17 How To Submit a Service Request For Category select Product Change Notification 17

18 How To Submit a Service Request For Topic select appropriate SR topic 18

19 How To Submit a Service Request Click Next button 19

20 How To Submit a Service Request The Service Request form will appear. Enter the editable SR fields and select Submit Note: Be sure to enter the PCN Number if request is related to a specific notification you received from Freescale 20

21 How To Submit a Service Request A SR Number assigned to your request will appear. This SR number can be used for future tracking of the ticket. 21

22 Freescale Global Product Change Notifications: How to View Generic Copies in

23 To View a Generic Copy: Access to Customers can access generic notifications at any time on A generic copy is available for all distributed Freescale notifications with the exception of customer specific notices (a notice distributed to a specific customer only) Customers can also download generic copies from Follow the instructions provided in this presentation to view or download generic copies 23

24 To View a Generic Copy: Access to 1) Access 2) Click on Login 24

25 To View a Generic Copy: First Time User - How to Register 1) Click on Register Now button 2) Follow instructions 25

26 To View a Generic Copy: Registered User - Login to fsl.com 1) Enter your Address in Enter Address field 2) Enter your registered password in Enter Password field 3) Click Login button 26

27 To View and Download a Generic Copy 1) Click on Support link in top gray menu 2) Select Documentation

28 To View and Download a Generic Copy 3) Under Refine Your Results box click on Product Change Notices link 3. 28

29 To View and Download a Generic Copy 4) Enter the specific notice number you need in the Search field OR 5) Click on the Notification number in the table that you wish to open/view 6) If you want to download the generic copy, click on the Download button to the right of the notification you need

30 Freescale Global Product Change Notifications: Forgotten Password for

31 Forgot Password: How to Request New Password Click on the Login link 31

32 Forgot Password: How to Request New Password Click on the Forgotten Password? link 32

33 Forgot Password: How to Request New Password Enter your id used to access site & select Submit button An will be sent to your address with a temporary password to access You can change it once you log in for the first time. 33

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