Unity Connection Version 9.1 Update & Demo

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2 Unity Connection Version 9.1 Update & Demo Douglas Rufalo Technical Marketing Engineer Cisco Systems

3 Abstract Cisco Unity Connection has developed into Cisco s premier unified messaging product. This session will provide a general overview of Unity Connection, starting with the features, architectures, and deployment options for Unity Connection. Following the overview, there will be a deep dive and demonstration of some of the new features in Unity Connection 9.X including design and configuration guidance of these new features. These topics include Cloud Integrations, Intelligent Notifications, Unity Connection s APIs, SRSV and more. 3

4 Presentation Agenda The Benefits of Unity Connection New Features of Unity Connection 9.1 Unity Connection Overview Architecture Unified Messaging Features ViewMail for Outlook Integrations and Cloud Support Demonstrations (at various points) Conclusions 4

5 The Benefits of Unity Connection

6 Cisco Unity Connection The Enterprise Unified Messaging and Voic solution Anywhere Access Security and Compliance Interoperability Total Cost of Ownership

7 Anywhere Access Cisco Jabber Cisco SpeechView Unity Connection Web Inbox Cisco Visual Voic Cisco ViewMail for Outlook 7

8 Total Cost of Ownership All services on a single Linux appliance Same platform as Cisco Unified Communications Manager Scale up to 20,000 mailboxes on a single appliance Simple Active/Active redundancy Most features included with single user license Except SpeechView and SRSV Hardened for the Enterprise since 08 Track & audit configuration changes Installation in about one hour 8

9 Interoperability LDAP user synchronization Single Inbox Partner-based Integrations Google Mail, Domino, etc PIMG/TIMG Integrations VPIM Support Multiple phone systems supported simultaneously Cisco UCM-SME allows for centralized deployment Rest-Based APIs allow for custom development 9

10 Security and Compliance Secure Messaging No chance of forwarding a secure voice message Securely streamed from Connection appliance (Message never leaves Connection) Secure Delete SE Linux enabled Disaster Recovery with Full data backup and restore Federal Information Processing Standards (FIPS) Version 8.6(1) Incorporates FIPS Compliant Libraries Joint Interoperability Test Command (JITC) certification Version 8.0(2) & 8.6(1) JITC Certified and on APL 10

11 New Features of Unity Connection 9.1

12 What s new in 9.1? Survivability Remote Site Voic (SRSV) ViewMail for Outlook Unique Icons After Message Custom Recording for Outside Callers Create a Single Voice when outside callers dial in Record your own message that s played AFTER leaving a message 12

13 Unity Connection Overview

14 Unity Connection Features Unified Messaging (Single Inbox, Calendar, TTS) SMS, SMTP, HTML Message Notification ViewMail for Outlook: DVR-style message player in Outlook Speech Recognition Features SpeechView (Speech-to-Text) Directory Synchronization/Authentication Virtualization Support Partitions, Search Spaces Single Sign-on Unity Connection Now JTIC/DoD Approved! 14

15 Unity Connection Scale Up to 20,000 users and 250 ports per server Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports) 100,000 users across 20 digitally networked nodes VPIM Networking (100 locations, 100,000 users/contacts) Blind addressing doesn t count against contacts 15

16 Integrations

17 Integrations Standalone Cisco-on-Cisco Unity Connection HA Pair Unified Communications Manager 17

18 Integrations Active Directory Integrated Unity Connection HA Pair Active Directory Unified Communications Manager 18

19 Integrations On-Premise Exchange Unity Connection HA Pair Exchange Active Directory Unified Communications Manager 19

20 Integrations Cloud-based Exchange (O365) Unity Connection HA Pair Exchange Active Directory Unified Communications Manager 20

21 Integrations Centralized Deployment Unity Connection HA Pair Exchange Active Directory Session Management Edition Unified Communications Manager 21

22 Integrations Legacy PBX Integration/Migration Unity Connection HA Pair 3 rd Party Legacy PBX Exchange Active Directory Session Management Edition Unified Communications Manager 22

23 Integrations Simultaneously! Unity Connection HA Pair 3 rd Party Legacy PBX Exchange Active Directory Session Management Edition Unified Communications Manager 23

24 Deployments

25 Deployments Voic Only Voic Unity Connection HA Pair TUI/Web Access to voic s 25

26 Deployments Integrated Messaging Voic Unity Connection HA Pair TUI/Web Access to voic s IMAP Connection directly to Unity Connection Thick Client (Outlook) 26

27 Deployments All at the same time! Unified Messaging Voic Unity Connection HA Pair Unity Connection remains authoritative source of message Voic On-premise or Cloud-based Exchange (Office 365) Exchange TUI/Web Access to voic s IMAP Connection directly to Unity Connection Thick Client (Outlook) Web Client (OWA) 27

28 Dual-Message Store Architecture Cisco Clients CUC APIs Voice Mail System System Exchange 2003 EX APIs Clients Mobile Clients TUI/VUI/Midlet Exchange 2007 CAS Exchange Servers 2007 Web Client (OWA) Cisco Thick Clients Cisco Thin Clients Cisco Unity Connection 9.0 Exchange 2010 CAS Exchange Servers 2010 Thick Client (Outlook) Dual-Message Store Architecture Messages stored on both Connection and Exchange (unlike Unity and Exchange UM) Message Synchronization Web API s used NOT MAPI Exchange Web Services Exchange 2007, 2010 WebDav Exchange

29 Single Inbox Voice messages synchronized with Exchange inbox Exchange 2010, 2007, and 2003 supported Support for Office 365 (up to 5,000 users) ViewMail for Outlook client (compose, read, reply, forward ) Message Waiting Indicator (MWI) synchronized Status (e.g. read, new, deleted ) and priority synchronized Exchange Web Services Exchange 29

30 Single Inbox Features Secure, private messages supported Mobile client support (Apple, Android, RIM, Windows Phone) SpeechView (Voic -to-Text) supported Text-to-Speech of s supported Import of Exchange contacts supported in CPCA Personal Call Transfer Rules based on Calendar Free/Busy 30

31 Unified Messaging Flexibility Exchange 2003, 2007, 2010 and O365 Pure exchange version support Multiple versions simultaneously Allows migrations of users Exchange 2013 in testing Exchange Exchange Exchange 31

32 Unity Connection Account Permissions Unified Messaging Service Account(s) Exchange 2010 ApplicationImpersonation role on Mailbox servers Exchange 2007 ms-exch-epi-impersonation, ms-exch-epi-may-impersonate, Receive-As on Mailbox servers Exchange 2003 Administer Information Store, Send As, Receive As Directory Service Account (optional) Active Directory Minimum permissions set to "read" all user objects in the search base 32

33 Single Inbox - Design Considerations For more than 2000 users and/or more than 80 milliseconds of latency, see Design Guide. Exchange Network Exchange Mailbox Server Guaranteed bandwidth with no steady-state congestion: For 50 voice messaging ports on each server 7 Mbps For 100 voice messaging ports on each server 14 Mbps For 150 voice messaging ports on each server 21 Mbps For 200 voice messaging ports on each server 28 Mbps For 250 voice messaging ports on each server 35 Mbps Unity Connection Active/Active Cluster Bandwidth/Latency CUCM Cluster CUCM Cluster Main Office or Primary DC WAN Branch Office or DR DC 33

34 Single Inbox - Design Considerations Exchange Network Clustering over the WAN with Single Inbox doubles the bandwidth requirements if Exchange is only accessible over the WAN connection Unity Connection 2/2 Guaranteed bandwidth with no steady-state congestion: For 50 voice messaging ports on each server 14 Mbps For 100 voice messaging ports on each server 28 Mbps For 150 voice messaging ports on each server 42 Mbps For 200 voice messaging ports on each server 56 Mbps For 250 voice messaging ports on each server 70 Mbps Unity Connection 1/2 Bandwidth/Latency CUCM Cluster CUCM Cluster Main Office or Primary DC WAN Branch Office or DR DC 34

35 Architecture

36 Platform Support OVA Templates (DocWiki) 1,000 users and 24 ports 5,000 users and 100 ports 10,000 users and 150 ports 20,000 users and 250 ports Virtual Platforms Cisco Unified Computing System (UCS) B, C, or E-Series (including SRE-910) HP/IBM server platforms Requires Intel Xeon 5600/ GHZ or Intel Xeon E7 2.4 GHZ (minimum) Physical Platform Changes Unity Connection Specific bare metal servers are no longer be orderable Preloaded servers are no longer available IPC MCS servers are still supported 36

37 User Directory Synchronization/Authentication Synchronization with users in Active Directory 2000/2003/2008 No schema extensions necessary One-way synch of user data from LDAP (read only) Distribution Lists and Contacts not supported Up to 20K users can be synchronized and authenticated per server/cluster Filters supported per synchronization agreement Directory integrated users, standalone users, and CUCM AXL users can co-exist on Unity Connection server Standalone and AXL users can be converted to directory integrated users LDAP/AD Synchronization is NOT required Active/Active Cluster Server Pair Stand-alone Server Active Directory 2008 Active Directory 2000/

38 High Availability - Failure Unity Connection HA Pair Writeable DB Up to 250 Ports Proxy to Primary Up to 250 Ports Primary Heartbeats Database Messages Security and Certificates Up to 20,000 Users Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc ) Secondary 38

39 High Availability - Failure Unity Connection HA Pair Writeable DB Up to 250 Ports Proxy to Primary Up to 250 Ports Primary Heartbeats Database Messages Security and Certificates Up to 20,000 Users Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc ) Secondary 39

40 High Availability - Failure Unity Connection HA Pair Writeable DB Up to 250 Ports Up to 250 Ports Primary Up to 20,000 Users Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc ) 40

41 High Availability - Failure Unity Connection HA Pair Writeable DB Up to 250 Ports Up to 250 Ports Split Brain Recovery (SBR) Primary Up to 20,000 Users Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc ) 41

42 High Availability - Failure Unity Connection HA Pair Writeable DB Up to 250 Ports Proxy to Primary Up to 250 Ports Primary Heartbeats Database Messages Security and Certificates Up to 20,000 Users Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc ) Secondary 42

43 Intrasite Networking Message Routing Directory Replication Users, Contacts, and Distribution lists Partitions and Search Space Up to 10 HA Nodes per Site Node is either a HA pair or single server Up to 100,000 users and contacts System and VPIM contacts Full-Mesh SMTP networking Mesh SMTP Network Smarthost Smarthost allows for failover of Message Routing Unity Connection HA Pair 43

44 Intersite Networking Connect 2 Intrasite networks Up to 20 Nodes and 100,000 users and contacts VPIM Blind Addressing can help scale past 100,000 limit Site Gateways connect the 2 sites Site GW Site GW SMTP Infrastructure 44

45 Storage, Security, Compliance & Discoverability Secure messaging architecture Allows access to secure voice messages from inbox or IMAP inbox Secure voice messages are stored on Unity Connection server Secure voice messages never leave Unity Connection server Secure voice messages streamed securely (HTTPS) to supported clients (e.g. VMO) Alleviates concerns regarding: Compliance and discoverability of having voic s in store Accidental disclosure of voice messages outside customer organization Voic increasing storage requirements for store Voic increasing load on store 45

46 ViewMail for Outlook

47 ViewMail for Outlook Full Voic Experience from Microsoft Outlook Playback from Outlook or phone Forward, Reply, Delete, and Compose MWI Synchronization Outlook 2010, 2007, 2003 supported 32-bit and 64-bit Windows and Office Windows 8 and Office 2013 in testing Secure Messages IPv6 Single Sign-On with Single Inbox Integration (built in to VMO) 47

48 ViewMail for Outlook 48

49 ViewMail for Outlook Unique Icons Prioritize voic s more quickly and easily New Icon will differentiate voic s from s in VMO 49

50 Intelligent Notifications

51 Intelligent Notifications Alternative to Unified Messaging Domino etc Rich, Customizable Notifications Look, Feel, Images & Info Displayed HTML Templates supported HTML Marked-Up Messages Delivered via SMTP ( agnostic) Notifications are voic specific Actionable Links Act on specific message Must be inside Firewall or VPN Intelligent Notification VOD 51

52 Intelligent Notification s Mini-Inbox Invokes Mini-Inbox Player Leverages HTML5 when possible Play, Reply, Forward, Delete Supports Secure Messaging Must Be Inside the Firewall Corporate Network or VPN Mobile devicebased Mini-Inbox Computer-based Mini-Inbox 52

53 Web 2.0 Inbox Client Based on HTML v5.0 Backwards compatible w/ HTML 4 Built on REST-based API s Fully functional voic GUI Play Forward Delete Compose Access to Inbox, Deleted, and Sent folders Distribution lists 53

54 Web 2.0 Inbox Client Supported Browsers on User Workstations for Cisco Unity Connection OS on Workstation Windows 7 (64-bit or 32-bit) Professional Enterprise Ultimate Windows Vista Windows XP Mac OS X 10.4 and later Red Hat Enterprise Linux 5.0 Browser on Workstation Firefox 3.5 and later Internet Explorer 7.0 and later Chrome 6 and later Firefox 3.5 and later Firefox 3.5 and later 54

55 Viewmail for Outlook Demo Intelligent Notifications Demo

56 Unity Connection APIs

57 REST-based API Features Cisco Unity Connection Provisioning Interface (CUPI) API: Queries on collections of objects include a total count of objects Full access to class of service settings, schedules, user alternate names, unified messaging service, private lists, user templates, routing rules Read access to ports and port groups Read/write access to MWI On/Off codes Ability to import LDAP users Ability to modify some system configuration data 57

58 REST-based API Features CUPI for Users CUPI API Includes access for individual users when authenticating against user credentials Allows for custom end user applications Full access to commonly referenced preferences Alternate names, Greetings, Recorded Name Private Lists, Alternate Devices, and Call Transfer Rules Ability to Change Passwords Cisco Unity Connection Messaging Interface (CUMI) API allows applications access to secure messages 58

59 Unity Connection API Demo Connection Copilot iphone/ipad App

60 Cloud Support

61 Integrations Supports Exchange 2010, 2007 and 2003 Microsoft BPOS-D and Office 365 Google Mail via Esnatech CloudLink Domino integrations Intelligent Notifications (Unity Connection 9.0 and later) Donoma Unify (Partner Solution) Esnatech CloudLink (Partner Solution) Esnatech also offers Zimbra and Novell integrations 61

62 Esnatech Office-LinX Cloud Connect Esnatech Office-LinX cloud service synchronizes voic s (Unified Messaging) with: Google Apps in the cloud VMWare Zimbra Collaboration Server 6 Lotus Notes 7.0, 8.0 Novell Groupwise 6.5 SP2, 7.0, 8.0 Requires Cisco Unity Connection ES78+ or ES20+ See for more information

63 Google Mail Support via Esnatech On Premise Solution CUCM Cluster Secure IMAP Services Web Services Google API s Esnatech Office-LinX server synchronizes voic s with Google Apps in the cloud Esnatech Office-LinX server is on-premise and can be virtualized (VMWare vsphere 4.x) Requires Unity Connection 8.5(1) or later This is an Esnatech solution, a Cisco Developer partner: Service is sold on a per user/per year basis

64 Google Mail Support via Esnatech CUCM Cluster Cloud Solution Secure IMAP Services Web Services Google API s Esnatech Office-LinX cloud service synchronizes voic s (Unified Messaging) with Google Apps in the cloud Requires Cisco Unity Connection 8.5.1ES78 or 8.6.2ES20 This is an Esnatech solution, a Cisco Developer partner: Service is sold on a per user/per year basis

65 EXTEND THE POWER OF CISCO UNITY CONNECTION Google Apps VMware Zimbra Lotus Notes Novell Groupwise Contact: David Ballins Director Channels, North America Esnatech (303) mobile (905) office Contact: Mehdi Nezarati EVP, President of EMEA Esnatech mehdin@esna.com UK: +44 (0) (905) NA: +1 (905)

66 Google Mail with SMTP Store and Forward Web Client (e.g. Gmail) CUCM Cluster v-mail HTTP/HTTPS Google Mail SMTP Web client retrieves from Google Mail using HTTP, HTTPS Cisco Unity Connection stores local voic s and forwards a copy to Google Mail via SMTP and voic are in single inbox in web client Playback of voic s (.wav file) is via local media player Forward and reply as an with.wav attachment (Secure Messages are not supported) Notifications and message waiting indicators triggered only on local copy of voic , not forwarded copy

67 Microsoft BPOS Support client (e.g. Outlook) CUCM Cluster v-mail Exchange Web Services Latency, Bandwidth, TBD Microsoft BPOS Exchange Provides hybrid on-premise/cloud Unified Messaging solution Single inbox Message status, MWI, etc. synchronized Synchronizes voic s with Microsoft BPOS Uses Exchange Web Services (EWS)

68 Microsoft Office 365 Support client (e.g. Outlook) CUCM Cluster v-mail Exchange Web Services Latency, Bandwidth, TBD Microsoft Office 365 Supported with Unity Connection 8.6(2) or later Bandwidth and latency requirements same as on-premise Limited to 5000 users per Connection Server Replaces Push Notifications with Pull Notifications Impersonation with Unified Messaging Services Account still supported

69 Unified Messaging for Domino with Donoma Unify 8 for Lotus Notes by Donoma Software Provides Unified Messaging with Cisco Unity Connection Synchronize voice messages between Unity Connection and Lotus Domino Single-Inbox access to Unity Connection voice messages for Lotus Notes/Domino customers

70 SRSV

71 SRSV Provides voic and auto attendant services while WAN is down Complements SRST deployments Runs at branch but centrally managed Greeting and Call Handlers automatically sync to branch SRSV Failover to SRSV handled automatically as phones enter SRST Messages automatically synchronized with Unity Connection upon recovery Unity Connection HA Pair SRSV 71

72 SRSV Architecture Supports UCS and MCS UCS C, B, and E-Series SRE-910 also supported Standard CUC Installation CLI command enables SRSV 200 users per branch 50 branches per CUC node Management at central CUC Unity Connection HA Pair WAN 72

73 SRSV Demo

74 Conclusion

75 Key Takeaways Unity Connection 9.0 introduces Intelligent Notifications, Enterprise License Management, Improved E.164 and IPv6 Support Unity Connection 9.1 introduces SRSV Unity Connection supports Unified Messaging or Single-inbox Single-box access to messages, Calendaring, TTS, Import of Contacts Dual-Message Store Architecture Decreased dependency on Microsoft infrastructure More flexible deployment options Exchange 2003, 2007, 2010 UM, IMAP, Voic Only Office 365, Google Mail, etc No additional cost for Unified Messaging Unity Connection is Cisco s UM Solution!

76 Additional Resources Cisco Unity Connection Product Documentation Cisco Unity Connection Design Guide Cisco Collaboration Communities 76

77 Call to Action Visit the Cisco Campus at the World of Solutions to experience the following demos/solutions in action: Collaboration BYOD Meet the Engineer 1/29/13 1PM 4PM 1/30/13 1PM 4PM Discuss your project s challenges at the Technical Solutions Clinics 77

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