How to Ensure You Can Access National CASA Member News

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Walter Mosley
5 years ago
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1 OUR REGULAR NETWORK NEWS PRODUCTS National CASA sends its member programs regular communications in the form of newsletters, special announcements and legislative action alerts. An important note: National CASA is in the process of redesigning the member portal and these instructions will be updated later to reflect changes. Method Audience Timing CASA-GAL News State and local program directors listed as primary contacts in our member database State Directors Bulletin Special Announcements and Legislative Action Alerts News Boxes on Member Portal Welcome Page State directors and representatives listed as primary contacts in our member database Same distribution as CASA-GAL News State and local program directors listed as primary contacts in our member database with portal log-on Monthly (typically 3 rd Wednesdays) Monthly (typically 2 nd Wednesdays) As needed Monthly at minimum, typically updated more frequently Notes about two other methods: Content posted on our Facebook and Twitter accounts is appropriate for the public at large; content appropriate only for the network of CASA-GAL member programs is not shared through these channels. CASA Matters is a regular newsletter sent by the Resource Development team to current donors and a list of prospects who have signed up to receive when they inquired about volunteering. These lists are maintained separately from the member program contacts lists. WHAT YOU CAN FIND ON THE MEMBER PORTAL Current and past issues of the CASA-GAL News and State Directors Bulletin are archived off the welcome page on the member portal. Please note that we are striving to improve the visibility of newsletters and announcements as part of the 2018 member portal redesign. Page 1 of 7

2 Where to find current and past newsletter issues Regular updates posted Current issues Past issues Page 2 of 7

3 WHITELIST INSTRUCTIONS FOR COMMON DOMAINS Network news communications are different from individual s coming from National CASA staff or one of our Outlook boxes because they are being sent through our management systems, MailChimp and Salsa Engage. The challenge is that clients have to be very vigilant these days due to the volume and nature of spam. It can be difficult for even legitimate s you want to get through. To avoid them being seen as spam or junk by your system, you need to whitelist these by adding National CASA (sent through MailChimp and SalsaLabs.org) as a safe sender or by adding them to your address book. Below are instructions for the top domains used by our member programs. In addition to these, you may need to adjust your organization s security software if National CASA <nationalcasa@casaforchildren.org has inadvertently been added to a Blocked list. Gmail To make sure our gets to your Inbox, you must add MailChimp and SalsaLabs.org to your contacts list. 1. Open the from National CASA <nationalcasa@casaforchildren.org>. 2. Click the drop down arrow next to Reply in the upper right side the from the header. 3. Click the Add National CASA nationalcasa@casaforchildren.org to Contacts List from the list that appears. 4. You will now see National CASA nationalcasa@casaforchildren.org appear under the link Contacts on the left side of the page. 5. Click the Gmail icon on the top left Gmail. 6. Click the link Contacts and then in the Search Contacts form field type: National CASA nationalcasa@casaforchildren.org 7. Now you can select to move National CASA nationalcasa@casaforchildren.org to a contact list of choice and edit any details. Report as Not Spam 1. Check your Gmail Spam Folder Page 3 of 7

4 2. If you see the from National CASA Open the 3. Click the button on the toolbar, labeled Not spam. Gmail Tabs 1. If you are using Gmail Tabs such as Promotions please open your Promotions tab in Gmail. 2. If you find an from National CASA in your Gmail Promotions tab: Please 1. Grab and drag the to the Primary Inbox Tab. 2. After doing so, you will receive an alert at the top your Gmail toolbar. 3. Click Yes in the yellow alert box at Gmail. 4. This way you will always see National CASA in your Primary Inbox tab. Outlook Previously Hotmail, Live, Windows Live and MSN. In the new Outlook.com you must click the Wait it s safe link if you find s misidentified as spam. Entering the contact in the address book or contacts no longer whitelists the sender. To ensure messages from specific addresses are not sent to your Junk folder, you can do one of two things: 1. Check the Junk folder if you do not see the National CASA nationalcasa@casaforchildren.org in your Inbox: 2. Open the from National CASA nationalcasa@casaforchildren.org 3. Click the Wait it s safe link 4. Mark Sender as Wait it s safe! Manually Add to Safe List 1. Click gear icon on the top right. 2. Select Options in the drop down list. 3. On the Options page under Preventing junk click Safe and blocked senders 4. Click the link Safe senders on the next page. 5. Enter the address nationalcasa@casaforchildren.orgin the text box. 6. Click Add to list 7. National CASA will now be added to your list of Safe senders Page 4 of 7

5 8. s added to your Safe senders will not be delivered by mistake to your Junk folder. Outlook 2003 (or higher) To add National CASA to you list of Safe senders on Outlook: 1. Right click our in your Inbox list pane. 2. On the menu displayed move your mouse over or tap Junk 3. Click or tap on Never block sender in the menu that rolls out. 4. The resulting popup will say: 5. The sender of the selected message has been added to your Safe Senders List. 6. Click or tap OK To add sender to address book: 1. Open the 2. Right click on the from address 3. Choose Add to contacts option Yahoo If you re not receiving you are expecting, there are two things you can do: 1. Use the Not Spam button in your Bulk folder. 2. Create a filter to automatically send from certain Domains to your Inbox. This is the only way to really ensure delivery Report as Not Spam 1. Check your Yahoo! Bulk folder 2. If you see the from National CASA nationalcasa@casaforchildren.org, open our and click or tap the Not Spam button on the toolbar. 3. This does not guarantee that your mail will be delivered in the future, but it does help. Create a Filter To Ensure Delivery 1. Move your mouse over or tap the Gear icon in the top right navigation bar. 2. Select Settings from the list that drops down. 3. Choose Filters located on the left side of the page. Page 5 of 7

6 4. Click the Add button on the Filters page. 5. Create a name such as Whitelist in the Filter name field. 6. In the From field leave the default contains selected. 7. Enter our address nationalcasa@casaforchildren.orgin the text box next to Contains 8. Choose the destination folder to which you would like the message delivered. For example: Inbox. 9. Click or tap Save 10. You will see in the next screen -Deliver to Inbox if From contains National CASA nationalcasa@casaforchildren.org 11. Click or tap Save on this screen. 12. You will be returned to your Yahoo! Inbox AOL To make sure our gets delivered to your AOL Inbox, you must add nationalcasa@casaforchildren.org to your Address Book. If you find National CASA nationalcasa@casaforchildren.org in your spam folder, please open the and click Not spam on your Inbox toolbar. 1. Open the from National CASA nationalcasa@casaforchildren.org 2. Click the show details link next to National CASA nationalcasa@casaforchildren.orgin the From field. 3. Move your mouse over or tap nationalcasa@casaforchildren.orgto show the menu. 4. Click or tap Add contact in the menu displayed. 5. Add National CASA to the name fields 6. Click Add contact If using AOL web mail replying to an from National CASA will also work. from that Domain will now be delivered straight to your Inbox. Comcast Please log into your Xfinity account and select your Comcast webmail. Should you find an from National CASA nationalcasa@casaforchildren.org in your spam folder: 1. Open the Click the Spam (not spam) icon on the top toolbar. Page 6 of 7

7 Next please, add National CASA your address book: 1. - Please open the from National CASA nationalcasa@casaforchildren.org Click on the button at the top left of the that says: National CASA nationalcasa@casaforchildren.org + Add to Address Book 3. - That will open your edit contact screen Then click Save and you're all done. Page 7 of 7

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