GalileoTerminal 3.5 Web based terminal for Galileo and Apollo GDS

Transcription

1 GalileoTerminal 3.5 Web based terminal for Galileo and Apollo GDS Overview of the new version 3.5 GalileoTerminal 3.5 1/32

2 Table of Contents GalileoTerminal Table of Contents... 2 Introduction... 3 What is GalileoTerminal?... 3 Who is GalileoTerminal most suitable for?... 3 System Requirements... 4 Installation Notes... 4 Security... 4 Upgrades... 4 Versions... 4 GalileoTerminal features... 5 Getting Started... 5 Terminal window... 5 Context window... 5 Shortcuts window... 5 Links editor window... 5 Calendar window... 5 Travelport ViewTrip interface... 6 Itinerary support... 6 GalileoTerminal Short Message Service (SMS)... 6 GalileoTerminal Interface Record (GTIR)... 6 GalileoTerminal etracker... 6 Mail... 6 Value limit (NEW)... 7 User profile... 7 Top header links... 7 Documents compiled by GalileoTerminal... 7 Sales Report to File... 7 Administration tools... 7 Introduction to GalileoTerminal usage... 8 How to start... 8 GalileoTerminal blue menu description GalileoTerminal green menu description Send SMS from terminal window Tips and Tricks Appendix The list of keyboard strikes and relevant actions that are supported by active terminal window: GalileoTerminal 3.5 2/32

3 Introduction This document provides you with information about GalileoTerminal 3.5 application, including: System requirements Security Installation, Upgrades, Versions GalileoTerminal features Introduction to GalileoTerminal usage You can find further information about GalileoTerminal and its features on our product website at: What is GalileoTerminal? GalileoTerminal has been designed for travel agents who may need to change travel arrangements in the Galileo or Apollo system at any time from anywhere. It is a unique application for accessing the Galileo or Apollo system using a standard Internet browser. The first version of this product was released in 2003 and since then our product has been upgraded several times to fulfill our clients needs. All current contract conditions between the agency and Travelport GDS remain the same while using GalileoTerminal. Who is GalileoTerminal most suitable for? GalileoTerminal provides any agency with all necessary tools for proper flight tickets booking and handling reservations, fare quoting, issuing/reissuing and refunding tickets. It is an ideal full-value tool to access the Galileo or Apollo system from an office computer, personal computer or from anywhere the Internet is accessible. In addition, travel agents who are on the road most of the time will find GalileoTerminal the most useful application thanks to the possibility of booking and finalizing their customers travel requirements remotely. GalileoTerminal 3.5 3/32

4 System Requirements Mozilla Firefox 3+: Minimal: Recommended: Safari 4+: Minimal: Recommended: Internet Explorer 6+: Minimal: Recommended: Intel Celeron 2GHz or equivalent 512MB RAM Intel Core 2 Duo 2GHz or equivalent 1GB RAM Intel Celeron 2GHz or equivalent 512MB RAM Intel Core 2 Duo 2GHz or equivalent 1GB RAM Intel Pentium IV 3GHz or equivalent 512MB RAM Intel Core 2 Duo 2GHz or equivalent 1GB RAM Minimal supported resolution: 1024x bit color depth Operating system: Any capable of running the supported web browsers Installation Notes There is no installation needed. Security Connection from agent browser to GalileoTerminal servers uses SSL encryption. Connection from GalileoTerminal servers to the Galileo or Apollo host servers uses secured leased lines. GalileoTerminal applies several security methods with a two-password combination against unauthorized usage. GalileoTerminal account is locked when login fails 5 times and Country Administrator is informed about it via GalileoTerminal Mail. Upgrades All GalileoTerminal users are using the most up to date version of our product. New versions are loaded seamlessly and GalileoTerminal distributors / users are informed about new enhancements via Newsletters that are issued on a regular basis. Versions Along with the GalileoTerminal for standard browsers there is also GalileoTerminal for Mobile version available. Please contact your closest GalileoTerminal distributor or us at sales@galileoterminal.com if you are interested. GalileoTerminal 3.5 4/32

5 GalileoTerminal features GalileoTerminal contains the following major features. (NEW) indicates that the feature is new in version 3.5. Getting Started The simplicity of implementation. No installation and no special software required. GalileoTerminal is accessed as simply as you access other websites; all you need is an access to the Internet and a web browser. GalileoTerminal allows users to use the same commands as in Focalpoint. GalileoTerminal works directly with ClientIDs and Sign-ons defined for specific agency (PCC) within the Galileo or Apollo host. This means that all host configuration settings / restrictions are applied for the GalileoTerminal access. Terminal window Full featured terminal window is emulated where host commands and replies are displayed in the same window. Full support for editing of all host masks and full support of TAB key. Multiple terminal windows enabled. Host commands and replies history scrollable in the terminal window. Unique GalileoTerminal transaction for 2line availability. Highlighted host responses for selected areas. Several color schemes and terminal window sizes to choose from. Local print support. Context window Switchable working areas. Commands history (including host mask). Quick navigation within history commands using CTRL+ARROW keystroke. Sequence of history commands can be selected and resent to the host automatically. Shortcuts window User s own shortcuts (hot keys) for time consuming or routine host commands User s own shortcuts (hot keys) for command sequences. User friendly and intuitive shortcuts editor. Links editor window User friendly and intuitive editor of My Links portion of the main menu. Calendar window Simple calendar for agent quick orientation. GalileoTerminal 3.5 5/32

6 Travelport ViewTrip interface Just one click for actual reservation to be opened in a new window in Travelport ViewTrip. Itinerary support Just one click for actual or last ticketed reservation to be formatted and ready to be copied, printed out or ed. Itinerary can be build based on entered record locator as well. Information displayed in the itinerary can be selected by an agent; available parts are: header, passenger, air segments, non-air segments, ticket info, fare and footer. HTML formatted text can be entered as an additional comment to the Itinerary. HTML and TEXT format of the itinerary supported. Different formats of supported. Itinerary options for: consultant name, URL of the agency logo placed on the itinerary, footer text, sender name, sender address, default itinerary format. Passenger address is retrieved from the PNR element automatically (NEW) GalileoTerminal Short Message Service (SMS) Itinerary and ET Information can be sent to a client via SMS. Plain text SMSs are supported as well. GalileoTerminal Interface Record (GTIR) Information about issued ticket is stored after each TKP transaction on the GalileoTerminal server in a XML formatted file. GTIR file can be uploaded automatically to the agency ftp server at the same moment. Any record can be easily downloaded from GalileoTerminal server using simple form. GTIR files are ready for further robotic processing by the agency Back-Office or accounting systems. GalileoTerminal etracker Mail GalileoTerminal etracker module follows the design and functionality of widely known Galileo e-tracker. GalileoTerminal etracker keeps the information about the coupon status of the tickets issued through GalileoTerminal only. Internal GalileoTerminal Mail functionality available to all users. HTML format, attachments available. Quick and efficient channel for Helpdesk broadcasts, promos, ads etc. GalileoTerminal 3.5 6/32

7 Value limit (NEW) GalileoTerminal provides the Country and Agency Admin with complex control over the amount of tickets issued by given agency. User profile Terminal window behaviour, Sales report and etracker related settings, GalileoTerminal documents Direct print switches can be maintained in the Settings item. Language selection, password changes, itinerary and GTIR auto-upload options and SMS service settings can be adjusted under their specific items. Value Limit - overview about the dedicated credit for ticket issuance. (NEW) Top header links Editable on three different levels: o Galileo Administrator level displayed to all GalileoTerminal users worldwide o Country Administrator level displayed to all GalileoTerminal users within a specific market o Agent level displayed to specific agents only (My links) Documents compiled by GalileoTerminal Itinerary, Agent Coupon, Credit Card Charge Form, Refund Notice can be printed out from GalileoTerminal even if there is no linkage or Galileo Print Manager available. Sales Report to File The data from Sales report can be stored in file using FILE-SR command in terminal window. The file format shall be selected in My profile Settings Report format list box (please see My profile paragraph below for details). Administration tools Logs and statistics available for each GalileoTerminal access Four levels of GalileoTerminal access: o GalileoTerminal Administrator o Country Administrator o Agency Administrator o Agent GalileoTerminal 3.5 7/32

8 Introduction to GalileoTerminal usage How to start Just open your Internet browser and type on the address line. Enter the GalileoTerminal username and password. GalileoTerminal 3.5 8/32

9 Default layout of GalileoTerminal windows will appear. You can open / close any window by clicking on the desired item in blue menu and arrange all windows within GalileoTerminal workspace as it suits you the best. Then, you just sign-on to the Galileo or Apollo system in the same way as in Focalpoint and use the same type of entries as you do normally when working with the Galileo or Apollo GDS. GalileoTerminal 3.5 9/32

10 GalileoTerminal blue menu description Following is a full description of all windows available within GalileoTerminal workspace. All the windows can be opened/closed by clicking on the blue menu item. New terminal Working within the terminal window is the same as in Focalpoint. There is one GalileoTerminal enhancement TWO LINE AVAILABILITY. Enter 2A instead of A while asking for availability display and you will get two lines of reply for each flight. It means that all booking classes with their status are visible. No more additional entries are necessary. The system response is highlighted for quicker and easier orientation. Up to 12 last commands and replies can be stored in the terminal window s history and available for scrolling. The meaning of the window toolbar icons in the upper right site is as follows: - For color scheme selection - For terminal window size changes - For inserting/overwriting mode switch - For local print of the window content GalileoTerminal /32

11 Context Context window allows agents to quickly change working areas by clicking on SA:, SB:, SC:, SD:, SE: field. The actual working area is always highlighted. Last command is displayed beside. There is a list of all history commands (up to 50). You can resend any of it just by simply double-clicking on it. You can also select a block of commands with SHIFT (coherent) or CTRL (incoherent) key for sequential resend of all of them. CTRL+ARROW keystroke helps to move within sent commands. The size of the Context window can be adjusted. Shortcuts Click on Shortcuts item of the blue menu and the Shortcuts panel will open. Click on pen icon to open Shortcuts editor. The meaning of form fields is as follows: Shortcut Title Command Send - Press the desired key or key combination (Ctrl + K for example) to fill in this field - The shortcut title will be shown on the Shortcuts panel - String to be typed in terminal window when the shortcut is pressed or clicked on from the Shortcuts panel - Multiple commands can be entered split by sign - The command string is sent to the host automatically when the shortcut is pressed or clicked on from the Shortcuts panel Using drag me feature the items can be rearranged very easily on the screen. Here is an example of Shortcuts panel: The highlighted click buttons are those with automatic Send option checked. GalileoTerminal /32

12 Links Links editor is open when Links item from the blue menu is clicked on. Every GalileoTerminal user can define her/his own links that are available under My links item shown on the right top end of the green menu. Calendar Simple calendar is opened/closed in GalileoTerminal window while clicking on Calendar item of the blue menu. Full (12 months) and shortened (3 months) versions are available and the size of the Calendar window can be adjusted. GalileoTerminal /32

13 GalileoTerminal green menu description Following is the full description of all items of GalileoTerminal main menu (green menu). ViewTrip There is an interface to Travelport ViewTrip application directing GalileoTerminal user to Travelport ViewTrip pages while clicking on ViewTrip item in the green menu. The actual reservation opened in GalileoTerminal is retrieved and displayed on the Travelport ViewTrip web page when agent presses the ViewTrip item. Itinerary If a GalileoTerminal user would like to provide passengers with an itinerary then the Itinerary item in the green menu should be used. The itinerary can be copied into a file, printed out or sent to the passenger s mailbox. Itinerary and ET information can be sent to a passenger mobile phone via SMS text message as well. 1 Clicking on the Itinerary item can lead to three different situations: If there is no actual reservation retrieved in the terminal window and there has never been any ticket issued from this GalileoTerminal account, then a search form followed by a blank page is displayed If there is no actual reservation retrieved in the terminal window but there was a ticket issued from this GalileoTerminal account, the itinerary is built from the record stored during the last ticket issuance. If there is an actual reservation retrieved in the terminal window, the itinerary is built based on actual data retrieved from the host on-line. There is always a note explaining for which reservation and from which source the itinerary was built. 1 GT SMS service is not available to all GalileoTerminal users by default. The service can be turned on for an agency on demand. Please address your interest to you nearest GalileoTerminal distributor or to us at sales@galileoterminal.com. GalileoTerminal /32

14 Below is a description of the controls from the top of the itinerary page: Record locator: Find Format: Options Comment - every reservation available for agency PCC can be retrieved and itinerary can be built - initiates itinerary retrieval based on given record locator - desired format of the itinerary (HTML or TEXT) - further options of itinerary appearance editable at unique site - free HTML formatted text can be added to the itinerary; - the position of the comment on the itinerary can be either between logo and body or between body and footer; - there is an intuitive HTML WYSIWYG editor available to help the agent to add desired content in desired design Print - sends itinerary to local printer Print charge form - button is available when Credit Card has been used for payment for the given reservation. GalileoTerminal /32

15 SMS Where: - new site with pre-filled SMSs with itinerary and ET information is displayed. - Client number is the phone number of the passenger where SMS is going to be sent. Client phone number is taken automatically from the reservation when it is entered into Phone field in format like this: P.PRGM* When it s not in the reservation, agent has to type the number manually. - Sender number or Sender name will be displayed as sender of the SMS. - Itinerary rectangle shows pre-filled itinerary while ET for passenger shows prefilled ET information for specified passenger. ET information is not shown when ticket has not been issued for given reservation yet. - Send Itinerary or Send ET button generates proper SMS message. Both pre-filled messages can be modified manually. Please read Send SMS from terminal window topic to learn how to generate SMS from terminal window directly. Send - address where the itinerary is to be sent to and format of the - passenger address is retrieved from the PNR element (** ADDRESS EXISTS**) automatically (NEW) - sends itinerary to entered address GalileoTerminal /32

16 Itinerary Options Several itinerary options can be set up using Options push button mentioned above. Selected options apply for all future itineraries requested using particular GalileoTerminal access. Those are seven options affecting the itinerary appearance: Logo URL: Footer text: - for URL address of the agency logo which should be placed on the itinerary - for any free form text, the agency wants to display on the itinerary Consultant Name: - for agent name taking care of the reservation Sender name: Sender Visible blocks: Default format - for the name to be displayed as a sender of the with the itinerary - for the address to be displayed as a sender of the with the itinerary - define what parts of the itinerary are displayed - HTML or TEXT format of the itinerary can be selected GalileoTerminal /32

17 GalileoTerminal Interface Record (GTIR) For the Back-Office and accounting purposes GalileoTerminal provides agencies with XML structured records of all reservations ticketed via GalileoTerminal accounts. The record is created at the moment of the TKP transaction (parameterized TKP entries are also covered) and stored on GalileoTerminal servers. All records are available for the agency via simple form under GTIR item of the green menu. GTIR can be retrieved for a unique reservation, by the Record Locator or by a list of reservations that can be used for selection of reservations for the download. More sophisticated and robotic methods can be used for GTIR downloads. Please contact your GalileoTerminal distributor directly for details you are interested in. Auto-upload of the GTIR file GTIR settings can be open from the green menu items either via GTIR GTIR upload settings button or via My profile GTIR item. Following table with GTIR auto-upload settings is displayed. GTIR automatic upload check box controls if GTIR is uploaded automatically after TKP transaction or not. If this box is checked, proper values of the FTP server of the agency have to be entered into the value fields. If auto-upload fails all agents within the given agency are informed about it via GT Mail message. Message contains detailed description of the error. GalileoTerminal /32

18 GalileoTerminal etracker GalileoTerminal etracker module allows GalileoTerminal users to check the status of all coupons issued through GalileoTerminal within agency PCC. The search form is available for setting up the selection parameters. The results are displayed in a clear table when request is processed. The status is updated on a regular basis as well as on demand by clicking on the ticket status. The status of all displayed coupons can be refreshed by clicking on Refresh status of all coupons. You can also retrieve details and void a ticket by clicking on the ticket number and then the Void button. ET reports can be printed out or exported either in CSV or XML formatted file. GalileoTerminal etracker is not available to all GalileoTerminal users by default. The module can be turned on for an agency on demand. Please address your interest to you nearest GalileoTerminal distributor or to us at sales@galileoterminal.com. GalileoTerminal /32

19 Mail GalileoTerminal Mail has been developed to allow GalileoTerminal or Country Administrator to send announcements to GalileoTerminal users. These announcements can be about new functionalities, planned trainings, planned system outages, advertisements, reminders etc. GalileoTerminal Mail can be used by all GalileoTerminal users. Country Administrator can send global s to all agents within a specific market. S/he can also address GalileoTerminal users within specific agency only. Or just single GalileoTerminal user can be addressed. Agent can address the message to the Country Administrators within respective market. Country Administrator can address the message to the Galileo Administrator. HTML WYSIWYG editor is available for composing the mail and attachments can be enclosed. Click on a Mail item in the green menu to open a mailbox. Similar screen to this one will be opened. Click on the link in the Subject column to see the content. Click on Remove if you wish to delete the . Similar form is available for sent s. Just select Sent in the list box GalileoTerminal /32

20 To write new mail select Write mail. Just Choose user from the list, type the Subject and Body of the in and click on Send button. Example of the filled in form below: GalileoTerminal /32

21 My profile Details of the sub-items available in the My profile item of the green menu follow: 1. Settings where you can find: - Choose your language - Pages of history - Emulate P-HMPR - Report format - etracker lines per page: - Direct print - for language preference - to set the number of pages stored as scrollable in the terminal window - to enable automatic print of Sales report even if there is no linkage or Galileo Print Manager available. GalileoTerminal builds printer output from the screen replies of the host while P-... command is entered. Compiled output is sent to the local printer then. Having this feature off regular output is sent to the linked printer GTID. Supported commands are P-HMPR, P-HMPP, P- HMPS, P-HMPR*E. - to choose the format of Sales report file. The file is generated by the GalileoTerminal when FILE-SR command is entered in the terminal window. See Tips and Tricks for proper syntax. User is asked by the browser if it should be open or save. - to set up the number of lines displayed on etracker report. This item is available only when etracker module is turned on. - to select what documents are compiled by GalileoTerminal and offered to be printed out when TKP command is entered (itinerary, agent coupon, CC charge form) or refund is done (refund notice). GalileoTerminal /32

22 2. Password - for GalileoTerminal access password changes - password has to consist from 6 characters minimum 3. Itinerary - for itinerary setup (see Itinerary section above for details) 4. GTIR - for GTIR auto-upload setup (see GTIR section above for details) 5. SMS - for SMS service statistics and setup Using SMS settings GT user can: Monitor the use of the SMS service and credit balance within the agency as well as SMS prices in available countries. 2 Buy credit for SMS service via integrated online payment gateway. 3 Adjust phone number, name and signature of the sender - details that are added to every SMS automatically. 6. Value limit - for the summary of the credit for issued tickets; please see detailed Value limit description in Administration section further in this document. (NEW) 2 This is enabled for GalileoTerminal accounts with administrator access level only. 3 This is enabled for GalileoTerminal accounts with administrator access level only. GalileoTerminal /32

23 Administration This item of the green menu is displayed only to GalileoTerminal users with Agency Administrator level of access. Users This sub-item can be used for basic maintenance of the GalileoTerminal accesses within the agency. Agency Administrator can display the list of all GalileoTerminal accounts defined under particular agency by clicking on the Users item. The details of the particular account are displayed when yellow check box in the Type of action column is clicked. GalileoTerminal /32

24 GalileoTerminal account details: Some of the parameters are displayed for information only (Name of the user, Username, Signing Code, ClientID (NEW)) while the others can be modified: Password - for password reset purposes Active - to activate locked/frozen accounts Language - the language of the GalileoTerminal Front-End Pages of history - the number of pages stored in terminal window (max 12) Default format - the default format of the itinerary Report format - the format of the Sales Report file GalileoTerminal /32

25 Consultant Name, Sender name, Sender , Visible blocks - displayed on the itinerary etracker lines per page controls number of records shown on one site Modules - Emulate P-HMPR - to compile Sales Report printer output when Galileo Print Manager is not available - INSMEA - an interface to MidEast Assistance International - insurance company GalileoTerminal /32

26 Value limit (NEW) The Value Limit settings page is opened when Value limit sub-item is clicked. Using this maintenance page the Agency Admin can: decide if the credit should be given back when the ticket is refunded (using the check box at the top of the site) define the currency used for fare quote by given office (this currency will be set up by the Country Admin initially) set up the critical value of the credit for the GT Mail notification (GT will generate the GT Mail when credit is less than specified critical value) add the credit to the agency (the credit has to be assigned as default one first and then it can be dedicated to the agent and/or carrier) GalileoTerminal /32

27 check the move of the credit balance in the History assign and remove the credit to/from given airline assign and remove the credit to/from given agent GalileoTerminal /32

28 GalileoTerminal user with agent level of access can open the summary of the credit using the sub-item Value limit in the My profile item of the green menu. The simple summary is displayed GalileoTerminal /32

29 Administration items available to Country Admins only Agencies and Statistics sub-items of the Administration item of the green menu are displayed only to GalileoTerminal users with Country Administrator level of access. These links can be used for basic maintenance of the agencies setup as well as for the view to the statistics. Please contact us at if you are Country Administrator and need more information. Terminal Terminal item in the green menu is available for a quick return to the tab / window with terminal window open. Logout Link for logging out from the GalileoTerminal application. GalileoTerminal /32

30 Send SMS from terminal window GalileoTerminal SMS Service allows an agent to send the SMS directly from the terminal window. There are several ways how to do it: With message preview Unique GalileoTerminal command ensures that the SMS will be compiled and displayed in Terminal window for visual check. Examples of commands for SMS compilation: o SMSET/P1 SMS ET is compiled for passenger 1 from recent PNR o SMSIT SMS Itinerary is compiled for recent PNR o SMS/textofmessage - compiles free text message for number from PNR M* element o SMS /textofmessage - compiles free text message for typed phone number o SMSET/P1/ compiles SMS ET for passenger 1 to be sent to typed number. Without message preview SMS message can be generated immediately without previous display when SENDSMS command is used. All mandatory fields have to be filled in. That means that passenger phone number must be included in the PNR from where GalileoTerminal can retrieve it or has to be specified by an agent in the entered command. Value for the Sender field is taken from the SMS options in My profile item in green menu. Examples of direct commands for SMS generation: o SENDSMSET/P1 SMS ET for passenger 1 is sent for recent PNR o SENDSMSET/P1/ sends SMS ET for passenger 1 to entered phone number o SENDSMSIT SMS Itinerary is sent for recent PNR o SENDSMS/textOfMessage - sends free text message for number from PNR M* element o SENDSMS /textOfMessage - sends free text message for typed phone number Client phone number is taken automatically from the reservation when it is entered into Phone field in format like this: P.PRGM* When it s not in the reservation, agent has to type the number manually. GalileoTerminal /32

31 Tips and Tricks A single click on GalileoTerminal logo moves the main menu to the most upper layer (over all opened windows) the next click on the logo moves the menu back to its initial position. A double click on history host command in Context window sends the command to the host automatically. A sequence of entries can be typed into a terminal window directly; each command has to be separated by sign. Highlighted shortcuts are sent to the host immediately others need to be transmitted by enter key. An empty line is not sent to the host by pressing enter key. The layout of all opened windows within GalileoTerminal workspace is stored while logging off. An unlimited number of terminal windows can be opened. The data from Sales report can be printed out even if there is no linkage or Galileo Print Manager available. GalileoTerminal will compile printer output for you. (please see My profile paragraph below for details). The data from Sales report can be stored in file using FILE-SR command in terminal window. The format of the stored file shall be selected in My profile Settings Report format list box (please see My profile paragraph below for details). The syntax of the command is: FILE-SR/PCC/DDMMM-DDMMM/CU-XXX where: PCC is the PCC of the branch DDMMM-DDMMM is the date period (32 days in the past when any ticket was issued is the max) CU is the currency parameter XXX is the currency 3 letter code Shortcut combination CTRL+W clears the content of active terminal window and CTRL+S clears the content of all opened terminal windows. +J entry returns Client ID mapped to actual GalileoTerminal account and displays it in the terminal window. Shortcut that automatically sends host Signon and password can look like this for example: SON/ZKG PASSWORD?WINTER1 GalileoTerminal /32

32 Appendix 1 The list of keyboard strikes and relevant actions that are supported by active terminal window: - Ctrl+C - Copy text to clipboard. - Ctrl+V - Paste from clipboard. - Alt+PageDown - Append SOM. - Ctrl+Up - Previous history command. - Ctrl+Down - Next history command. - Ctrl+W - Clear active terminal window. - Ctrl+S - Clear all terminal windows. - Ctrl+3 - Move to (activate) terminal window 3. - Up, Down - Move cursor one row up or down. - Left, Right - Move cursor one character left or right. - Home - Move to the previous SOM. - End - Move to the last non-space character in the current row. - PageUp - Scroll one page up. - PageDown - Scroll one page down. - Tab - Move cursor to the next tab stop. - Enter - Send the command (everything from the current cursor position back to the nearest SOM). - Backspace - Delete previous character. - Delete - Delete character at the cursor. - Insert - Toggle insert / overwrite mode. GalileoTerminal /32