EMD-S. Electronic Miscellaneous Document - Standalone. User Guide -

Transcription

1 EMD-S Electronic Miscellaneous Document - Standalone User Guide -

2 What is EMD? The IATA board has set a mandate for 100% Industry capability to issue Electronic Miscellaneous Documents (EMD s) by the end of Efficiencies and cost savings will be gained by the replacement of paper documents such as MCOs, Special Service Tickets, Tour Orders and Excess Baggage Tickets. Electronic Miscellaneous Document (EMD) functionality is the IATA industry standard method for the issuance, management and fulfillment for ancillary services, such as seats, baggage fees, lounge access. EMD functionality allows airlines to process payments more efficiently and more cost effectively for ancillaries. As airlines make these available to sell via a GDS, travel agents will be able to accept payment directly and issue EMDs for settlement through BSP and ARC. EMD will be the electronic replacement for all standard traffic miscellaneous documents, including: Miscellaneous Charge Orders (MCO) or virtual MCO (vmco) Multi-Purpose Documents (MPD) Excess Baggage tickets EMDs can also be issued for fees such as group deposits, reservations change fees and refundable balances. 2

3 What are the different EMD types? EMD-S (Stand Alone) - can be used for any service or fee, i.e. lounge access, change fees, group deposits; - items that are not tied or directly related to a specific flight segment. EMD-A (Associated) - will be used for flight related services i.e. seats, bags, meals - associated directly with a specific flight segment. However, EMD-S may be issued for non-flight related services. Airlines may also opt to fulfill flight related services on an EMD-S initially. How do I issue an Electronic Miscellaneous Document (EMD-S)? Standalone Electronic Miscellaneous Document (EMD-S) The EMD-S is issued to fulfil non-flight related services such as lounge access, a reservations change fee or a group deposit. These non-flight related services will be added manually to the Passenger Name Record (PNR) / Booking File (BF) as a SVC segment. 3

4 PNR 4

5 Ticket PAX 1 5

6 Ticket PAX 2 6

7 Departure date from JED changed 7

8 We need to have a PNR completed, a E-Ticket issued, create a manual SVC segment and enter FOP before issuing an EMD. The entry to add a manual SVC segment to a PNR. NB. Once the EMD has been issued within the PNR, an agent can remove the SVC segment if required. The SVC segment WILL show within the Viewtrip itinerary. Once the SVC segment has been entered into the PNR, the EMD is ready for issuance. 8

9 Manual SVC segment added to a PNR Enter FOP, receive and end transaction. F.S+R.P+ER (Enter) 9

10 *HTE (Display Electronic Ticket List) 10

11 Entry to issue EMD for manual segment 1 in connection with ticket no. for passenger 1 EMDI/SM1/IC (press enter) 11

12 Click on PNR EMD No. has been attached to manual SVC segment 1 and segment status has changed from EK to HI. 12

13 TAB to EMDL (Display EMD list) 13

14 Entry to issue EMD for manual segment 2 in connection with ticket no. for passenger 2 EMDI/SM2/IC (press enter) 14

15 Click on PNR We have both EMD Nos. attached to the SVC segment and note that the status code has changed from EK to HI. 15

16 TAB to EMDL (Display EMD list) 16

17 Enter EMDD1 (Display EMD 1 from list) 17

18 Enter EMDD2 (Display EMD 2 from list) 18

19 Enter HMPR (Display daily sales report) Please note letter D after airline prefix no. 125 denotes the EMD No. 19

20 Enter EMDD2 (Display EMD 2 from list) If you want to VOID the EMD from above screen. You could TAB to EMD VOID and either enter X or V 20

21 Or Manually enter below : EMDV (Entry to VOID EMD) 21

22 Enter HMPR (Display daily sales report) (It shows in HMPR as D ) 22

23 Enter EMDD (Display EMD detail display) TAB TO EMD DETAIL DISPLAY AND PRESS ENTER TO VIEW COMPLETE DETAILS 23

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27 Issue Modifiers for the EMDI entry The following is the list of the issue modifiers that you may input with the EMDI entry when issuing the EMD. These issue modifiers in the EMDI entry allow the input of data for the issuance of the EMD with additional information. Multiple issue modifiers may be used in the EMDI entry by using the / separator. Commission Form of payment (override the form of payment stored in the PNR/BF Endorsement Related ticket number (or issued in connection with ticket number) Print Support Documents Note: The default for the EMDI entry is to not print any support documents. The print support documents modifier/option must be included in the EMDI entry in order for the applicable support document(s) to print. Example of multiple issue modifiers with selection criteria modifiers: Issue EMD for passenger 1, only SSRASVCs for segment 1, commission 7% and customer receipt to 4th stored address. EMDI/P1/IC /S1/Z7/PE4-R 27

28 Commission Modifier: Code: Example: Z ZA Form of Payment F FCK Endorsement Print support documents to itinerary/invoice printer (use with document code selection) Print support documents to plain paper printer (use with document code selection) ER PI- PP- Z7 (percent) ZA15 (amount) ERNON- REFUNDABLE PI-R PP-C customer receipt Document Code Selection Related Ticket Number PE- PEn- (n is replaced with the e- mail list number) C R IC PE-R PE4-R Credit card charge form Customer receipt IC Even Exchange EXE EXE

29 Please note & follow the below-mentioned IMPORTANT Points: 1 - BA is not allowing to Refund the EMD-S. 2 - You can VOID the EMD-S on the same day. 3 - This EMD-S release is not supporting Exchange/Reissue. 4 - It is not possible to reprint the EMD receipt. The print modifier must be specified at the time of EMD issuance. 29

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