Automated Refunds for Galileo Desktop TM Viewpoint 4.0 TM. Quick Reference
|
|
- Brendan Reed
- 5 years ago
- Views:
Transcription
1 Automated Refunds for Galileo Desktop TM Viewpoint 4.0 TM Quick Reference
2 Acknowledgement: This document was developed by Galileo International, Training and Development. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at training.development@galileo.com 2005 Galileo International. All Rights Reserved. Apollo, Galileo, the Globe device, Galileo 360 Learning, Best Buy Quote, Claim PNR, Custom Check, Focalpoint, Front Page News, Galileo 360 Fares, GlobalWare, Inside Availability, Inside Link, Preview Plus, TravelScreen, Private Fares, PRO-files, Queue Manager, Scriptwriter Plus, Travel Directory, and Viewpoint are either registered trademarks or service marks of Galileo International in the United States and/or other countries. 1/06 GB Automated Refunds in Viewpoint TM Quick Reference, January
3 WHAT IS AUTOMATED REFUNDS?...3 HOW TO INSTALL AUTOMATED REFUNDS FOR VIEWPOINT...4 STEPS TO PROCESS AUTOMATED REFUNDS...7 Automated Refund Dialog Box...7 Automated Refund Response Dialog Box...8 Change PNR during Refund Process...11 APPENDIX...12 Automated Refund Request Dialog Box...12 Automated Refund Response Screen...14 Automated Refund Icon...19 Agent Alerts Automated Refunds in Viewpoint TM Quick Reference, January 2006
4 What is Automated Refunds? Automated Refunds automates the process of refunding electronic air travel tickets in Viewpoint. Automated Refunds in Viewpoint is a graphical windows-based user interface, which makes the calculation for refunds even easier by eliminating the need to memorize traditional formats. You can simply point-and-click to complete your transactions, offering time and cost savings. You can download the Viewpoint version of Automated Refunds from the Agency Customer Support Center website: For a refund, Automated Refunds determines the residual value of an electronic ticket, based on open coupons, historical fares and any applicable penalties. Note: Automated Exchange will be available at a later date. This Quick Reference Describes: Minimum system requirements to download the program. Automated Refunds assumptions. How to Install the Viewpoint program. Steps to process automated refunds. Minimum system requirements Galileo Desktop, version 1.01 and higher. Assumptions Viewpoint, version 4.01 and higher. The system uses the following assumptions when processing a refund: Original electronic ticket was: Issued on or after June 30, Note: As of June 30, 2006, processing window will be 1 year. Unused or partially used. Not previously exchanged or refunded. Issued in USD/CAD currency. Issued in Canada for travel within and between Canada and the 50 United States, Puerto Rico, and the US Virgin Islands. Issued without a pricing modifier (BIC, FIC, TIC, etc.). Issued without manual pricing record. Issued with single form of payment (credit card, cash, cheque only). Automated Refunds in Viewpoint TM Quick Reference, January
5 PNR contains: Single passenger. Adult (ADT) passenger type. Single carrier itinerary (no interline). Trip construction types: one way, round trip, circle trip, open jaw, double open jaw. No OPEN segments. Note: PNR can contain PrivateFares II fares, i.e. fares filed through ATPCO. Refunds must be for: Refundable electronic tickets. Wholly unused or partially used tickets. Coupons with OPEN or ARPT status. Voluntary refunds. How to Install Automated Refunds for Viewpoint Automated Refunds for Viewpoint is an executable file (.exe) downloadable from the Agency Customer Support Center site. To install Automated Refunds, use the following steps. 1. Click the link on the ACSC Website ( The InstallShield Wizard appears. 4 Automated Refunds in Viewpoint TM Quick Reference, January 2006
6 The Automated Refunds add-on installation begins and the Welcome screen appears. 2. Click Next. The installation reviews settings. If Galileo Desktop 1.01 is not installed, an alert appears advising that you must install it before you can proceed. Otherwise, the installation proceeds and the following screen appears. Automated Refunds in Viewpoint TM Quick Reference, January
7 3. When the installation is complete, click Finish. The Installation creates a new item on the menu bar called Issue Docs. The following options are available from this menu: Issue Docs quick key I (Alt+I) Auto Refund R Auto Exchange E Issue Documents D 6 Automated Refunds in Viewpoint TM Quick Reference, January 2006
8 Steps to Process Automated Refunds Note: You do not need an active PNR to process an automated refund. To open the Automated Refund dialog, on the Viewpoint menu bar, click Issue Docs and select Auto Refund. The Automated Refund dialog box appears. Automated Refund Dialog Box The only item required for the Automated Refund request is the electronic ticket number that you want to refund. To begin the refund process, use the following steps. 1. Select a ticket number from the drop-down menu or type one in the text box provided. If you begin the refund with a displayed PNR, the default ticket number is the last one issued in the PNR. If you begin the refund without a displayed PNR, type the ticket number in the text box provided. 2. If applicable, check the Use PrivateFares box and select the pseudo city code and account code from the drop-down Pseudo and Account lists, otherwise the pricing request will only consider Public Fares. Note: If you used PrivateFares to price the original ticket, you must include them in the refund pricing request. Automated Refunds in Viewpoint TM Quick Reference, January
9 3. If applicable, click the Passenger Information Description drop-down to select a Passenger Type Code (PTC) from the list, or type a Passenger Type Code (PTC) into the text box. Note: If you used a Passenger Type Code (PTC) to price the original ticket, you must account for it in the refund pricing request. 4. Click to select Canadian Routing Code, and enter the mandatory routing code with the refund pricing transaction. Otherwise, go to step Click Continue. Note: Click Cancel if you want to discontinue the refund process. The Viewpoint Itinerary screen appears. Automated Refund Response Dialog Box This dialog has two tabs: 1. Automated Refund Calculation tab 2. Form of Payment tab For detailed information on each field on these tabs, see the Appendix section of this Quick Reference. 8 Automated Refunds in Viewpoint TM Quick Reference, January 2006
10 Automated Refund Calculation tab The program pre-populates this tab with information from the Electronic Ticket record. To update the Automated Refund Calculation tab, use the following steps. Note: The only field you can edit is the Commission on Refund Fee field. Enter data in this field only when ARNE auto-populates Refund Fee field. 1. Click to select either an Amount or Percentage (%), and then enter the amount of the commission in the Commission on Refund Fee field. 2. Click the Form of Payment tab. The Form of Payment tab appears. The Form of Payment tab contains all of the form of payment options. The default is the form of payment used in payment for the electronic ticket you are refunding. Automated Refunds in Viewpoint TM Quick Reference, January
11 To update the Form of Payment tab, use the following steps. 1. If the Form of Payment information is correct, go to step If you want to change the Form of Payment, click to select a different form of payment, e.g. Cash. Depending upon the form of payment you select, fields may gray out or become available. Enter the related form of payment information as appropriate for your selection. 3. Click Refund. You may click cancel if you want to discontinue the process. See below. If you want to make changes to the PNR before you click Refund, see the section called: Changes Permitted to the PNR During the Refund Process The Refund Disclaimer appears. 4. If applicable, click to select Redisplay PNR to cancel unused air segments. 5. Read the text and select Agree or Disagree. 6. If you select Agree, Apollo issues the refund and completes the transaction and the message following message appears. 7. Once the Electronic Ticket is refunded, click OK to close the dialog box and to exit Automated Refunds. 8. If you select Disagree, the refund transaction is canceled, and you are returned to the Automated Refund main dialog. 10 Automated Refunds in Viewpoint TM Quick Reference, January 2006
12 Change PNR during Refund Process Note: This section only applies if you display an active PNR during the Viewpoint Automated Refund process. On the Viewpoint toolbar, you can switch from Viewpoint to Focalpoint using the Host Terminals button, to make changes to the PNR. If you make changes to the PNR during the Automated Refund process, you must end transact the PNR before switching back to Viewpoint and select the Refund option, otherwise the program prompts you to exit Automated Refund, end transact the PNR, and re-request Automated Refund pricing again. When you complete PNR changes and return to the Viewpoint Automated Refund Response dialog box, accepting Refund completes the transaction. Click OK to close the dialog box and to exit Automated Refunds. Other Prompts If you have made changes to the PNR and click OK, a prompt may appear with the Ignore PNR dialog box. (Internally, Viewpoint retrieves the PNR after a refund indicating that the PNR has changed in some way.) The Ignore PNR dialog box will typically occur if the check box to Redisplay PNR to cancel unused air segments is left unchecked in the Refund Disclaimer dialog box (step 6, above). Automated Refunds in Viewpoint TM Quick Reference, January
13 The Viewpoint Ignore PNR prompt appears. The default is No since it is assumed that you do not want to lose any PNR changes related to the Automated Refund, even if you have already end transacted and saved the PNR. Click No and select Save PNR from the File menu. Appendix This appendix provides additional detailed information on the fields present in Automated Refunds in Viewpoint. Automated Refund Request Dialog Box Access to the Automated Refund request screen is through Issue Docs menu in Viewpoint. From this menu, you would select Auto Refund. 12 Automated Refunds in Viewpoint TM Quick Reference, January 2006
14 The Automated Refund request dialog box appears. Field Definition Ticket Number Ticket number is pre-filled if displayed PNR contains electronic ticket number. If there are multiple electronic ticket numbers in a displayed PNR, you may view a drop-down list to select electronic ticket number. Default is last electronic ticket issued in PNR. If no electronic ticket exists, you can fill in ticket number. Active PNR does not need to exist to request an Automated Refund. You do not need to display Electronic Ticket Record (ETR) to request an Automated Refund. You only need an electronic ticket number. Use PrivateFares If original electronic ticket was issued using a private fare, you can include a private fare pseudo and account code to price refund. To include a Private Fare in refund pricing request, check Use PrivateFares box and select applicable pseudo city code and account code, otherwise pricing request only considers public fares. Use drop-down list to select a pseudo or account code. Private Fare Pseudo box defaults to pseudo you are in. Other authorized pseudo city codes appear drop-down list for you to select. Automated Refunds in Viewpoint TM Quick Reference, January
15 Field Passenger Information Canadian Routing Code Definition If original electronic ticket was issued using a Passenger Type Code (PTC), you can include it when pricing refund. Passenger Information drop-down box allows you to choose a Passenger Type Code (PTC) for specific passenger type pricing. When you click Description down arrow, a drop-down box appears with passenger type codes. Checkbox and variable Canadian Routing Code text box provide a place to enter mandatory Canadian routing code data. Canadian Routing Code text box is disabled unless you select Canadian Routing Code checkbox. Routing code text box accepts only two numeric characters. Automated Refund Response Screen Automated Refund Calculation tab 14 Automated Refunds in Viewpoint TM Quick Reference, January 2006
16 Automated Refund Calculation Tab Options Field Ticket Number(s) Traveler Name Coupon(s) Number Original Fare Flown / Used Refund Result Refund Fee Commission on Refund Fee Refund Due Currency Label Definition Electronic ticket number pre-populated with ticket number entered with refund request. Traveler Name pre-populated from the Electronic Ticket Record (ETR). If traveler s name data exceeds allocated positions it will truncate. Coupon(s) number to be refunded pre-populated with information returned from Electronic Ticket Record (ETR). Populated with original fare from electronic ticket being refunded. Pre-populated with used fare. Displays difference between the Original Fare and Flown/Used Fare. Pre-populated with (penalty) amount that is charged for refund. Option to input a commission for change fee. Select whether commission is percent or dollar amount. When you select one of these, then you can enter corresponding amount or percent. Displays only when an amount is returned that you are able to refund. This is a variable field. Following fields display a variable currency code: Original Fare, Tax, Total Flown/Used Fare, Tax, Total Refund Result Fare, Tax, Total Refund Fee Refund Due You cannot change currency code. However, it is a variable field that changes based on original currency code of electronic ticket. Automated Refunds in Viewpoint TM Quick Reference, January
17 Form of Payment tab The Form of Payment is pre-populated with the Form of Payment from the Electronic Ticket Record (ETR). If you need to change to a different FOP, you will click on the Form of Payment tab to change to other allowable FOP types. Form of Payment Tab Options When you select Credit Card, the following options appear. Field Non-System Credit Card (FCC) Vendor Number Expiration Date Extended FOP Customer Reference Number Card ID (CID) Approval Code OK Definition When selected, appends to credit card before actual credit card payment, indicating that it is not a system card. Drop-down option provides a choice of credit card vendors. Enter credit card number in this box. Two numeric month, and two numeric year. This is an optional field. Option only available if you enter an American Express card. Enter customer reference number supplied by credit card company or corporation. Enter credit card ID. Minimum four digits secured before ticketing. Override carrier acceptance. 16 Automated Refunds in Viewpoint TM Quick Reference, January 2006
18 If you select Cheque/Check (FCK), you may enter a check number into the field provided, but it is not required. If you select Cash (FS), it indicates that Cash is being used. No other fields are activated with this option. If you select Other, a drop-down appears with the following options: X Freeform GR Government Credit SGR Government Cash TV Travelers Check MO Money Order Automated Refunds in Viewpoint TM Quick Reference, January
19 The Freeform Text field is available for additional text, if required. Refund / Cancel Refund You have the choice to either Refund or Cancel the refund transaction. If you select Refund, you are prompted with the Refund Disclaimer. You must select Agree or Disagree to proceed or not to proceed with the refund transaction. Redisplay PNR to cancel unused air segments appears in the Refund Disclaimer. The default is unchecked. Selecting Agree issues the refund. Selecting Disagree cancels the refund transaction. If you choose to disagree, the transaction is canceled and you are returned to the Automated Refund main dialog box. Click Cancel and you are returned to the Viewpoint itinerary screen. 18 Automated Refunds in Viewpoint TM Quick Reference, January 2006
20 Automated Refund Icon Agent Alerts When an electronic ticket number with less than 13 numeric characters (no check digit required) is manually put into the Ticket Number drop-down, the following agent alert appears. When an electronic ticket number that is manually put into the Ticket Number drop-down is not found, the following agent alert dialog box appears. Automated Refunds in Viewpoint TM Quick Reference, January
21 When an electronic ticket number is input incorrectly, or when you are not emulated in the pseudo to which the Electronic Ticket will be refunded, the following agent alert dialog box appears. If you attempt a Viewpoint Automated Refund, and the transaction exceeds the timeout value a Time Out dialog box appears prompting you to Please Retry. If you attempt a Viewpoint Automated Refund, and the Automated Refunds application is not available, a pricing unavailable dialog box appears. 20 Automated Refunds in Viewpoint TM Quick Reference, January 2006
Automated Partial Refunds Quick Reference
Automated Partial Refunds Quick Reference Automated Partial Refunds in Apollo - Quick Reference, July 2008 1 Table of Content Introduction...1 Accepted Transactions for Partial Refunds...2 Minimum Requirements...2
More informationApollo for Travel Professionals with Viewpoint TM. Study Guide Part 3
Apollo for Travel Professionals with Viewpoint TM Study Guide Part 3 Using TravelScreen Plus TM in Viewpoint TM Study Guide Acknowledgement: This document was developed by Galileo Training Services. Customer
More informationGalileo Flight Integrator. User Guide
Galileo Flight Integrator User Guide Acknowledgement: This document was developed by Galileo Training Services. Customer feedback is important to us. Please take a few minutes to send any questions or
More informationDocument Converter User Guide. Version Release Date: 19Mar10
Document Converter User Guide Version 10.1.1 Release Date: 19Mar10 Copyright Copyright 1999-2000 Galileo International. All rights reserved. Information in this document is subject to change without notice.
More informationScriptPro TripMate Setup Script
ScriptPro TripMate Setup Script Overview Introduction This document contains an overview of the Worldspan TripMate script available to users on Worldspan Res and Worldspan Go! Res. File name File (Script)
More informationDocument Converter User Guide Version Release Date: 19Mar10
Document Converter User Guide Version 10.1.1 Release Date: 19Mar10 Copyright Copyright 1999-2000 Galileo International. All rights reserved. Information in this document is subject to change without notice.
More informationSecuRate Air Plus REFERENCE MANUAL
SecuRate Air Plus REFERENCE MANUAL 2009 Travelport. All rights reserved. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or
More informationModule Objectives. Shortcuts for Building Bookings. Creating a Repeat Booking
Both Galileo and Travelport Smartpoint have time saving features that help you do your job more efficiently. You can use them to increase office productivity and improve customer service. Module Objectives
More informationApollo for Travel Professionals with Viewpoint TM. Study Guide Part 2
Apollo for Travel Professionals with Viewpoint TM Study Guide Part 2 Add Optional PNR Fields in Viewpoint TM Study Guide Acknowledgement: This document was developed by Galileo Training Services. Customer
More informationConcur Getting Started QuickStart Guide. Concur Technologies Version 1.3
Concur Technologies Version 1.3 January 23, 2017 Page 1 Document Revision History Date Description Version Author 05/12/2016 11/30/2016 converted to new template updated proprietary statement 1.2 Concur
More informationDirect Fare Filing (Sabre MyFares) STUDENT GUIDE
Direct Fare Filing (Sabre MyFares) STUDENT GUIDE Table of Contents Objectives... 4 Testing your Input... 4 Getting Started... 5 Overview... 5 Organize Contract Information... 6 Authorization to Use the
More informationUpdating Your Travel Profile... 3 Travel Arranger... 3 Access... 3 Obtain Airfare Quote.. 5. Obtain Car Rental Quote.. 8. Obtain Hotel Room Quote 10
Table of Contents Updating Your Travel Profile... 3 Travel Arranger... 3 Access... 3 Obtain Airfare Quote.. 5 Obtain Car Rental Quote.. 8 Obtain Hotel Room Quote 10 Book a Flight... 13 Book a Car... 17
More informationQuick Guide: Booking
Guide This Guide will take you through the basic steps for the online booking of flights, rental cars and hotels. Accessing Concur 1. Go to Travel.ouhsc.edu and login with your HSC credentials. Travel
More informationConcur Getting Started QuickStart Guide. Concur Technologies Version 1.2
Concur Technologies Version 1.2 May 12, 2016 Page 1 Document Revision History Date Description Version Author 05/12/2016 converted to new template 1.2 Concur Proprietary Statement These documents contain
More informationQuickStart Guide Concur Travel & Expense
QuickStart Guide Concur Travel & Expense Proprietary Statement This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc., Redmond, Washington.
More informationCLIENT MANUAL USER MANUAL. Sky Travellers Page 1. Dubai, UAE. Skytravellers.com
http://partner.skytravellers.com/ CLIENT MANUAL Dubai, UAE Skytravellers.com P.O. Box: 89634, Office No. 109, Business Point, Port Saeed, Deira, Dubai, UAE, Tel: +971 4 2989880 Fax: + 971 4 2941413 e-mail:
More informationTips for Loading Galileo Print Manager Over a Previous Version of Focalpoint Print Manager
Tips for Loading Galileo Print Manager Over a Previous Version of Focalpoint Print Manager Galileo Print Manager (GPM) has many enhancements over previous versions of Focalpoint Print Manager (FPM). However
More informationBooking vacation packages (general)
Outrigger Hotels and Resorts Vacations FAQs: Booking vacation packages (general) Am I booking my vacation package directly with Outrigger Hotels and Resorts? No, your booking is handled through Global
More informationMarch 18, 2019 SUBMITTING TRAVEL PLANS USING CONCUR
March 18, 2019 SUBMITTING TRAVEL PLANS USING CONCUR 1 Contents Logging into Concur... 3 Concur Home Page... 4 Updating Profile (Personal Information)... 5 Travel Tab (Getting estimates for air, hotel,
More informationVAX VacationAccess Booking Engine
Amadeus Tours - VAX VacationAccess VAX VacationAccess Booking Engine Frequently Asked Questions Intentionally left blank January 2013 VAX VacationAccess Page 2 Version Date: January 29, 2013 Table of Contents
More informationSelling Platform Connect
Selling Platform Connect Nalin Chaminda June 2015 Index _ Welcome to Amadeus _ Log in _ Help Pages _ Retrieve Booking file _ Claim Booking File _ Profile _ Retrieve E-Ticket or EMD _ Queue _ Tools _ Personalisation
More informationGDS Setup & Integration AMADEUS
GDS Setup & Integration AMADEUS The Travel Insured Agent Portal (TAP) is designed to import client and trip data from your GDS to TAP, and then export your insurance booking back to the GDS. This is accomplished
More informationConcur Travel User Guide
Concur Travel User Guide 1 Table of Contents What is Concur?... 3 Concur Modules... 3 Logging on to Concur... 5 Exploring the Home Page... 6 Updating Your Travel Profile... 7 Personal Information... 7
More informationOuttask Guides Cliqbook User Guide
Outtask Guides Cliqbook User Guide Outtask, Inc. 209 Madison Street Suite 400 Alexandria, VA 22314 (888) 662-6248 (703) 837-6100 Table of Contents Getting Started...4 Upcoming Trips... 5 Travel Profile...6
More informationQuickStart Guide. Concur Premier: Travel Request
QuickStart Guide Concur Premier: Travel Request Proprietary Statement This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc., Redmond, Washington.
More informationConcur's mobile app iphone
Introduction to... Concur's mobile app iphone Version 9.52 February 9 2018 Applies to these Concur solutions: Expense in Travel & Expense Travel Travel in Travel & Expense Invoice Request You can use Concur
More informationScriptPro TVL (Travel) Segment Script Overview
ScriptPro TVL (Travel) Segment Script Overview Introduction This document contains an overview of the Worldspan TVL (Travel) Segment Script available to users on Worldspan Res and Worldspan Go! Res. File
More informationAmadeus Selling Platform Training Manual
Amadeus Selling Platform Training Manual 2007 Amadeus s.a.s - All rights reserved Page 1 of 142 Before You Start Introduction This training module describes the Amadeus Selling Platform Graphical User
More informationScriptPro Exchange Script Overview
ScriptPro Exchange Script Overview Introduction This document contains an overview of the Worldspan Exchange Script available to users on Worldspan Res and Worldspan Go! Res. File name File (Script) Name
More informationSAP Concur's mobile app iphone
Introduction to... SAP Concur's mobile app iphone Version 9.57 June 27, 2018 Applies to these SAP Concur solutions: Expense in Travel & Expense Travel Travel in Travel & Expense Invoice Request You can
More informationTicket Exchange. Total Time:
Lesson: Total Time: Content: Question/answer: Basic Ticket Exchange 60 Minutes 55 minutes 5 minutes Lesson Description: This lesson concentrates on the basic elements of an exchange entry and the standard
More informationARC Memo Manager User Guide for System Providers. Have Questions? Contact Us!
ARC Memo Manager User Guide for System Providers Have Questions? Contact Us! CHD@arccorp.com 703.816.8007 Last updated: March 2013 Table of Contents Welcome to ARC Memo Manager!... 4 Benefits... 4 System
More informationConcur Expense QuickStart Guide. Concur Technologies Version 1.6
Concur Expense QuickStart Guide Concur Technologies Version 1.6 November 30, 2016 2004 2016 Concur. All rights reserved. 1 Document Revision History Date Description Version Author 08/22/2014 Concur Expense
More informationUser Guide. Join us on
User Guide www.neopost.ca Join us on TABLE OF CONTENTS Getting started Hardware and subscription requirements 4 PC requirements - browsers 4 Activating the application 5 Weighing your items Get weight
More informationConcur Expense QuickStart Guide. SAP Concur Technologies Version 1.7
Concur Expense QuickStart Guide SAP Concur Technologies Version 1.7 July 18, 2018 2004 2018 SAP Concur. All rights reserved. 1 Document Revision History Date Description Version Author 08/22/2014 Concur
More informationReservation Management and Modifications
Reservation Management and Modifications Quick Reference Guide Version: 1 Updated: 03/21/17 2017 VAX VacationAccess 2 Table of Contents Introduction... 3 Reservation Management... 5 Retrieving Confirmed
More informationBookingBuilder Desktop User s Manual. BookingBuilder Desktop User Manual
BookingBuilder Desktop User Manual 1 BookingBuilder Desktop Training Manual for the End User Introduction... 3 System Requirements... 3 GDS Compatibility... 3 Registering Each Computer... 4 Installation...
More informationConcur Travel User Guide
Concur Travel User Guide Table of Contents What is Concur?... 2 What Can You Use it For?... 2 Logging on to Concur... 3 Exploring the Home Page... 4 Updating Your Travel Profile... 5 Personal Information...
More informationARC Memo Manager User Guide for Airlines
ARC Memo Manager User Guide for Airlines Have Questions? Contact Us! CHD@arccorp.com 703.816.8007 1 Table of Contents Welcome to ARC Memo Manager!... 4 Benefits... 4 System Requirements... 4 Navigation...
More informationApplicant and Traveler s Guide
Manual: July 2015 Applicant and Traveler s Guide Contents 1. Introduction... 4 2. Online Request... 4 2.1 Booking an Air Segment Online... 4 2.2 Booking Accommodation Online... 7 2.3 Car Rental... 9 3.
More informationTable of Contents. Page 1 of 17
Table of Contents Accessing Your Concur Site... 2 Updating Your Travel Profile (You must do this before booking travel)... 2 Reviewing the Home Page... 4 Tulane Travel Site and Policy... 4 Company Notes...
More informationSAP Concur's mobile app iphone
Introduction to... SAP Concur's mobile app iphone Version 9.64 December 26, 2018 Applies to these SAP Concur solutions: Expense in Travel & Expense Travel Travel in Travel & Expense Invoice Request You
More informationWe re. redefining. your selling experience. Travelport Smartpoint for Travelport Apollo and Travelport Galileo
We re redefining your selling experience Travelport Smartpoint for Travelport Apollo and Travelport Galileo Contents 1. Accessing the four window view 2. Personalizing the window color, font and theme
More informationGalileoTerminal 3.5 Web based terminal for Galileo and Apollo GDS
GalileoTerminal 3.5 Web based terminal for Galileo and Apollo GDS Overview of the new version 3.5 GalileoTerminal 3.5 1/32 Table of Contents GalileoTerminal 3.5... 1 Table of Contents... 2 Introduction...
More informationGalileo Desktop SM 2.1. Installation Guide
Galileo Desktop SM 2.1 Installation Guide Galileo Desktop SM 2.0 Installation Guide, January 2007 i 2008 Galileo International, L.L.C. All rights reserved. Information in this document is subject to change
More informationVirtual Classroom Outline. Total Time: Content: Question/answer:
Virtual Classroom Outline Lesson: Total Time: Content: Question/answer: 45 minutes 30 minutes 15 minutes Lesson Description: This lesson is designed to provide a fundamental understanding of. It offers
More informationGalileoTerminal 4.0. Web-based terminal for Galileo GDS and Apollo GDS. Overview of version 4.0
GalileoTerminal 4.0 Web-based terminal for Galileo GDS and Apollo GDS Overview of version 4.0 CEE Travel Systems Page: 1/36 Table of Contents GalileoTerminal 4.0... 1 Introduction... 4 What is GalileoTerminal?...
More informationThe SAP Concur mobile app iphone
Introduction to... The SAP Concur mobile app iphone Version 9.66 March 22, 2019 Applies to these SAP Concur solutions: Expense in Travel & Expense Travel Travel in Travel & Expense Invoice Request You
More informationClient-Account Receivable
Nexsure Training Manual - Accounting Client-Account Receivable In This Chapter Client Accounts Receivable Entity Definition Receive Payments from Clients Relating to Policies Allocation of Payment Leave
More informationGalileo Print Manager Installation Guide
Galileo Print Manager Installation Guide 24 November 2003 Copyright 2003 Galileo International. All rights reserved. Information in this document is subject to change without notice. The software described
More informationTravelers Guide for Concur
Travelers Guide for Concur Preparing travel Requests, cash advances, and travel Expense Reports Youngstown State University does not discriminate on the basis of race, color, national origin, sex, sexual
More informationV-MPD MANUAL for Agents BSP UK
V-MPD MANUAL for Agents BSP UK Service Centre Europe International Air Transport Association March 2010 1. VIRTUAL MPD ACCESS & CONFIGURATION page 3 1.a. E-mail page 3 1.b. Language page 4 2. V-MPD AIRLINE
More information1 I n t r o d u c t i o n 2. 2 R e g i s t e r i n g a n d L o g g i n g o n t o G r o u p O p t i m i z e r 3
Contents 1 I n t r o d u c t i o n 2 2 R e g i s t e r i n g a n d L o g g i n g o n t o G r o u p O p t i m i z e r 3 3 U s e r R o l e s a n d R e s p o n s i b i l i t i e s 7 4 F u n c t i o n a l
More informationWorldspan e-pricing Go! Script. Overview
Worldspan e-pricing Go! Script Overview Introduction This document contains an overview of the Worldspan e-pricing Go! Script available to users on Worldspan Go! Res. File name File (Script) Name ZG_e-Pricing
More informationClipboard User Guide Version 10 May 2018
Clipboard User Guide Version 10 May 2018 Contents 1. Introduction... 3 1.1. To launch Clipboard, you have three options:... 4 2. Setup... 5 2.1. Software Prerequisites... 5 2.2. Accessing the Clipboard
More informationGetThere User Training. Student Guide
GetThere User Training Student Guide Document Edition 4.9 () 2009-2016 GetThere L.P. All rights reserved. This documentation is the confidential and proprietary intellectual property of the GetThere business.
More informationVirtuoso.com Hotel Booking Program. Overview
Virtuoso.com Hotel Booking Program Overview For Agency Owners, Managers and Advisors The virtuoso.com Hotel Booking Program provides a secure way for advisors to book participating Virtuoso Hotels & Resorts
More informationConcur Travel User Manual
Concur Travel User Manual Copyright Travel One, Inc. 2014 Table of Contents: 1. Login Instructions 2. Homepage Views 3. Fill Out / Modify Traveler Profile A. Address & Phone Number B. Traveler Preferences
More informationYour FlightPath Guide
Your FlightPath Guide Welcome to FlightPath, your flight booking tool We ve put together this short guide to help you get to grips with FlightPath and its key features and benefits. Please contact online@diversitytravel.com
More informationIberiagencias.com Guide
1 Iberiagencias.com Guide How to request groups with Iberia August 2014 2 Introduction An exciting new IBERIA group platform is now available for future requests. The new platform IBERIAgencias.com can
More informationPassenger Name Record (PNR) User Guide for Certify. Cvent, Inc 1765 Greensboro Station Place McLean, VA
Passenger Name Record (PNR) User Guide for Certify 2018 Cvent, Inc 1765 Greensboro Station Place McLean, VA 22102 www.cvent.com Contents Passenger Name Record (PNR) User Guide for Certify... 3 Enabling
More informationTAP Overview & Workflow
855 Winding Brook Drive Glastonbury, CT 06033 1-800-243-3174 sales@travelinsured.com Travel Insured Agent Portal TAP Overview & Workflow NOTE: TAP is currently not available to Mac users. If you re installing
More informationAmadeus Web UETT Report
Amadeus Web UETT Report User Guide Date: April 9, 2015 Version: v1.0.3 2014 Amadeus North America, Inc. Table of Contents _ 1 Overview 3 _ 2 Amadeus Web UETT Report 4 Access 4 Functional Specification
More informationCHAPTER 10: DTS Trip Cancellation Procedures
CHAPTER 10: DTS Trip Cancellation Procedures The steps required in DTS for trip cancellation depend on the document status and whether or not the authorization contains expenses. The conditions are listed
More informationGeneral Settings General Settings Settings
Contents General Settings... 3 Payment Methods... 31 Currency Management... 35 Sales Tax... 37 Commission Settings... 40 Affiliate Commission Settings... 43 Email Templates Management... 46 Subscription
More informationConcur Expense QuickStart Guide for CRC. Concur Technologies Version 1.2
Concur Expense QuickStart Guide for CRC Concur Technologies Version 1.2 June 29 th, 2015 2004 2015 Concur. All rights reserved. 1 Document Revision History Date Description Version Author(s) 06/29/2015
More informationTransat Travel Insurance On The Web. User Guide. March 2008
On The Web User Guide March 2008 30/06/2008 Contents Contents 2 Sign On Screen 3 Menu Bar 4 To Purchase a Plan or Obtain a Premium Quote 5 Quote/Purchase Screen 6 Premium Quote 7 Insured Information 8
More informationAutomated MCO. 2002, Worldspan L.P. All Rights Reserved.
2002, Worldspan L.P. All Rights Reserved. Table of Contents Overview...1 Advantages...1 s - Types...2 Original Issue MCOs...2 Reissue Down MCO...2 Residual Value MCO...2 Methods of Issuing an...3 Automated
More informationSystem User Guide. Contents. Login and Welcome. Creating your booking: Availability Search. Availability response. Filters. Selecting your Flights
System User Guide Contents Login and Welcome Creating your booking: Availability Search Availability response Filters Selecting your Flights Quote Confirmation Book Reminders Pre-ticket Amendments Pay
More informationConcur Travel QuickStart Guide
Concur Travel QuickStart Guide Concur Technologies Version 1.3 As of: June 2016 Contact Us Procurement Card and Travel Services Office pcardandtravelsvcs@southalabama.edu http://www.southalabama.edu/departments/financialaffairs/travelandprocurement/
More informationVacation Rental Suite Client Curriculum
Vacation Rental Suite Client Curriculum Reservations Escapia, Inc. www.escapia.com 1-800-ESCAPIA Vacation Rental Suite (VRS) 1 Escapia Inc. Confidential Revised: 6/12/2009 2009, Escapia INC. Corporation,
More informationThe Galileo Desktop-Focalpoint 4.0. Table of Contents
Acknowledgement: This quick reference was developed by Galileo International, Training and Development. For questions or comments, please send a message to training.development@galileo.com Apollo, Galileo,
More informationSUBMIT AN ADVANCE REQUEST
SUBMIT AN ADVANCE REQUEST Step-by-Step Instructions on using the Minerva Menu options All advances must comply with the Reimbursement of Expenses Policy. Prepared by Finance Infrastructure & Support, Financial
More information1- How do you register for an account with Alberta Transportation s Online Services?
1- How do you register for an account with Alberta Transportation s Online Services? Go to Online Services Home Page at https://www.trans.gov.ab.ca/travisweblogin/redirect.htm and select Register under
More informationMerging ClientBase Data to PNR
Merging ClientBase Data to PNR Quick Reference OVERVIEW ClientBase by TRAMS, a Sabre Travel Network partner, allows you to move customer information stored in a ClientBase profile into your Sabre system
More informationTravelport Smartpoint v Developer.NET Framework Quick Installation Guide
Smartpoint v7.4.90 Developer.NET Framework 4.6.2 Quick Installation Guide Version 1.0 14 October 2017 THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT Copyright
More informationConcur's mobile app ipad
Introduction to... Concur's mobile app ipad Version 8.2 - February 6 2012 You can use Concur on your ipad to assist with your Expense and Travel needs. Because you are using your ipad, you can access your
More informationCMS. QuickBooks Interface Manual
CMS QuickBooks Interface Manual Copyright 2006 Tailwind Management Systems Inc. All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, in any form or by any
More informationQUICK REFERENCE GUIDE. Version
QUICK REFERENCE GUIDE Version 2.10.16 TABLE OF CONTENTS LOGGING INTO CERTIFY PASSWORD Lost Password Reset My Password DISPLAY OPTIONS ASSIGN MY TRAVEL PLANNER SWITCH TRAVELERS UPDATE TRAVEL PREFERENCES
More informationWire & Internal Transfers
Wire & Internal Transfers USER GUIDE Transfer funds easily and securely. Convenience. Transfer money between accounts at Union Bank and different banks domestically and internationally. Ease. Say goodbye
More informationConcur Travel: Offline Policy Capture
Concur Travel: Offline Policy Capture Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents
More informationEXPENSE REIMBURSEMENT
EXPENSE REIMBURSEMENT Temple employees must use Concur for ALL reimbursement requests: Travel. Non-Travel Food (seminar dinners, etc.). Miscellaneous purchases not made on P-Card or through TUMarketplace
More informationV9 Assurance Administrators Guide DOCUMENTATION. Phone: Fax:
V9 Assurance Administrators Guide DOCUMENTATION Phone: 01981 590410 Fax: 01981 590411 E-mail: information@praceng.com CHANGE HISTORY ORIGINAL DOCUMENT AUTHOR: MICHELLE HARRIS DATE: JAN 2010 AUTHOR DATE
More informationTravelport Electronic Miscellaneous Document Generator (EMD Generator)
Travelport Electronic Miscellaneous Document Generator (EMD Generator) For Smartpoint App Application Version 1.0.1.0 Guide Version 1.0 26 July 2012 Travelport 1 26 July 2012 Travelport 2 Contents Travelport
More informationConcur Request User Guide
Concur Request User Guide Table of Contents What is Concur?... 2 What Can You Use it For?... 2 Request... 2 Travel... 2 Expense... 2 Who Can Use it?... 2 Logging on to Concur... 3 Exploring the Home Page...
More informationConcur Expense QuickStart Guide. Concur Technologies Version 1.8
Concur Expense QuickStart Guide Concur Technologies Version 1.8 September 7, 2017 2004 2017 Concur. All rights reserved. 1 Document Revision History Date Description Version Author 08/22/2014 Concur Expense
More informationMy ASU TRIP manual. ASU Travel Service Center. Call Mon. through Fri., 8 a.m. to 5 p.m., Arizona time
My ASU TRIP manual ASU Travel Service Center Call 480-965-3111 Mon. through Fri., 8 a.m. to 5 p.m., Arizona time Email: MyASUTrip@asu.edu 7/11/18 Table of contents Profile Update profile information...
More informationMercury Delivery. Address Verification
14 The program allows you to create and maintain delivery zones, automatically create delivery routes using Microsoft MapPoint, mark orders as on the truck/delivered/not Delivered, re-route orders that
More informationHost Enhancements. Product Advisory. July 20, 2007
Host Email Enhancements Product Advisory July 20, 2007 2007 Galileo International. All rights reserved. Information in this document is subject to change without notice. No part of this publication may
More informationWelcome to CrossCheck Travel Version Enhancement Guide. what s new in CCT 3.0.3
Welcome to CrossCheck Travel Version 3.0.3 Enhancement Guide what s new in CCT 3.0.3 Disclaimer The information contained in this document is subject to change without notice. Software enhancements, changes
More informationAFTER HOURS EMERGENCY POS SUPPORT ext 126 Press 4 when prompted
AFTER HOURS EMERGENCY POS SUPPORT 519-442-3153 ext 126 Press 4 when prompted TEC REGISTER POS Operations Manual A complete guide to the operations of the point-of-sale (POS) unit. Calendar Club of Canada
More informationKT Online User guide University of Strathclyde. How to create the perfect trip using your new online booking tool
KT Online User guide University of Strathclyde How to create the perfect trip using your new online booking tool Login Go to www.keytravel.com Click Login 8 December, 2017 YOUR GUIDE TO KEY TRAVEL 2 Login
More informationRECONCILING UBC VISA CARD FOR TRAVEL IN OPT
Scope This document outlines the procedures on how to reconcile a UBC VISA Card for Travel related expenses. Note that if you incurred out of pocket expenses during the same trip, you will also be able
More informationB2B WEBSITE 2017 USER GUIDE VOYAGES-SNCF.EU
USER GUIDE VOYAGES-SNCF.EU HOMEPAGE - UNCONNECTED 2 HOMEPAGE - UNCONNECTED URL address remains the same Login: username & password remain the same Create a new agency account 3 CREATE A NEW AGENCY ACCOUNT
More informationUser Guide HWeb Agent
Table of Contents OVERVIEW... 1 GENERAL KEYBOARD NAVIGATION TOOLS... 2 FREQUENTLY USED HOT KEYS... 2 BASIC TERMS... 2 ENTERING A NEW RESERVATION... 2 CHECK PRICE AND AVAILABILITY... 3 ADDITIONAL AGENT
More informationUsing the Telstra T-Suite Management Console. Customer Administrator s Reference Manual
Using the Telstra T-Suite Management Console Customer Administrator s Reference Manual June 2011 Registering With TMC Notice Pivot Path is a registered trademark of Jamcracker, Inc. Registered trademark
More informationConcur Expense QuickStart Guide
Concur Expense QuickStart Guide Concur Technologies Version 1.3 As of: May 2016 Contact Us Procurement Card and Travel Services Office pcardandtravelsvcs@southalabama.edu http://www.southalabama.edu/departments/financialaffairs/travelandprocurement/
More informationCreating a Travel and Expense Claim User Guide
Creating a Travel and Expense Claim User Guide Creating a Travel and Expense Claim Procedure Follow the steps outlined below to create a Travel and Expense Claim in Western Financials, a module of PeopleSoft.
More informationUsers Manual The University of North Florida s Travel, Expense, Booking and P-Card Application
Users Manual The University of North Florida s Travel, Expense, Booking and P-Card Application Page 1 REV.7 Contents Section 1: Welcome to Concur... 3 Section 2: Getting Assistance... 3 Section 3: Logging
More informationScriptPro SecuRate Air Fares Script Overview
ScriptPro SecuRate Air Fares Script Overview Introduction This document contains an overview of the Worldspan SecuRate Air Standard Script available for users on Worldspan Go! Res. File name Z4SECURE.CSL
More information