SLIMCD Gateway Error and Decline Codes

Transcription

1 SLIMCD Gateway rror and Decline Codes The following table provides a list of error messages that can be produced by the SLIMCD gateway software. Code: One-letter identifier, where is an input error and N is a decline. Message: The message returned xplanation: A simple explanation of the error. rror Codes from the SLIMCD Gateway: Code Message xplanation *This application is currently unavailable. The SLIMCD system is down. Please contact the systems administrator if you have any questions. *clientid-priceid-siteid-missing You must supply a clientid, siteid, and priceid for each transaction *INVALID_ACCOUNT_DATA_SNT The supplied clientid or password information is not accurate. *INVALID_ACCOUNT_DATA_SNT The clientid, siteid and priceid combination is not accurate or acceptable *INVALID_SITID_OR_PRICID The siteid or priceid is not assigned to this clientid. *BS_RROR The string visa or Mastercard appears as the first or last name *INVALID_GATID_SNT The gatewayid is not valid *--INVALID_GATID The gatewayid is not valid (no such record in our database) *--GATID_NDD Gateway id needed to perform a FORC, CRDIT, VOID, FORC, OFFLINFORC, INCRMNTAL, or RVRSAL RR-Insufficient_data The signature data does not have a corresponding clientid, siteid, priceid, gateway id, or the signature data is empty. RR-cant_insert_signature rror inserting the signature into the database RR-bad_permissions_or_no_gateid Could not find the gateid transaction for this signature. *--ONLY_FORC_AN_APPROVD_ *--ONLY_VOID_AN_APPROVD_ *--ONLY_CRDIT_AN_APPROVD_

2 *-- ONLY_OFFLINFORC_AN_APPROV D_ *-- ONLY_INCRMNTAL_AN_APPROVD _ *--ONLY_RVRSAL_AN_APPROVD_ *--AMOUNT_MISMATCH. Can only void a transaction for the exact amount of the original transaction -OR- Can only FORC a transaction for the exact amount of the original transaction, UNLSS the business type is Restaurat, Hotel, or AutoRental *-- RFUND_AMOUNT_CANNOT_XCD _PURCHAS_AMOUNT. The amount of the refund must not exceed the amount of the original purchase. *--ONLY_FORC_AN_AUTH. The gateid provided does not identify an AUTH *--ONLY_OFFLINFORC_AN_ OFFLINAUTH. The gateid provided does not identify an OFFLINAUTH *--CANNOT_VOID_AN_AUTH The gateid identifies an AUTH This transaction type cannot be VOIDed. *--CANNOT_VOID_AN_OFFLINAUTH The gateid identifies an OFFLINAUTH transaction This transaction type cannot be VOIDed. *--CANNOT_VOID_AN_INCRMNTAL The gateid identifies an INCRMNTAL transaction This transaction type cannot be VOIDed. *--CANNOT_VOID_AN_RVRSAL The gateid identifies a RVRSAL transaction This transaction type cannot be VOIDed. *--CANNOT_VOID_AN_VOID The gateid identifies a VOID transaction This transaction type cannot be VOIDed. *--CANNOT_VOID_AN_AUTH The gateid identifies an AUTH transaction This transaction type cannot be VOIDed. *-- ONLY_CRDIT_A_SAL_OR_FORC_O R_OFFLIN_OR_OFFLINFORC. The gateid does not identify a SAL, FORC, OFFLIN, or OFFLINFORC transaction *MOD10_FAILD_OR_CARDXPIRD The card number was entered incorrectly, or the card s expiration date has been exceeded. *Need the name of the state, or at least 2 The value of state is unacceptable characters for the state abbreviation. *Unknown state: The value of state is unacceptable *Need the name of the state, or at least 2 characters for the state abbreviation. The state name or abbreviation was not recognized. *Invalid phone number beginning with +. The phone number is unacceptable. Unwanted Country code. *Invalid characters in phone number. The phone number is unacceptable. *Invalid phone number beginning with 0. Unwanted Country code or 011. The phone number is unacceptable.

3 *Invalid length of phone number. Please The phone number is unacceptable. include area code. *Invalid length of phone number. The phone number is unacceptable. Certain data input errors will be presented as a SINGL MSSAG containing multiple errors. Those messages can include the following sub-strings: Code Message portion xplanation --RROR RADING CARD - RSCAN. The track data from scanning the card contains errors. Please re-scan the card. --ND_FIRSTNAM. The first name was not provided. --INVALID_FIRSTNAM. The first name contains unacceptable text. --ND_LASTNAM The last name was not provided. --INVALID_LASTNAM The last name contains unacceptable text. --FIRSTNAM_MATCHS_LASTNAM The first name and last name cannot be the same. --ND_STRT The street address was not provided --INVALID_STRT. The street is invalid (does not contain reasonable street information) --ND_CITY The city was not provided --ND_STAT The state was not provided --ND_ZIP The zip code / postal code was not provided --ND_COUNTRY The country was not provided. --UNKNOWN_NOT_ACCPTABL The country cannot be set to Unknown. --UNKNOWN_NOT_ACCPTABL The country cannot be set to Select. --ND_PHON The telephone number was not provided --MISSING_CARD The cardnumber was not provided. --ND_XPMONTH The expiration month for the card was not provided. --ND_XPYAR The expiration year for the card was not provided. --AMT_MISSING There was no amount specified --CLINTID_MISSING The clientid value was not provided. (internal error) --TRANSTYP_MISSING There was no transaction type specified. --AUTHCOD_NDD OFFLIN or OFFLINAUTH transactions require an AUTHCOD --ND_MAIL mail address is required, but not supplied --INVALID_MAIL sign detected. sign is part of every sign cannot be the last character of the sign cannot be the first character of the --INVALID_MAIL:A valid address contains only sign. --INVALID_MAIL:No period detected. An address contains at least one

4 period. --INVALID_MAIL:The last character of the address cannot be a period. --INVALID_MAIL:The first character of the address cannot be a period. --INVALID_MAIL:A valid address cannot contain a comma. If you have a Compuserve account, substitute a period for the comma in your Compuserve ID, like so: @compuserve.com. space as part of a single --INVALID_MAIL:You cannot have an asterisk in an close parenthesis sign in an --INVALID_MAIL:You cannot have an open parenthes= sign in an greater than sign in an less than sign in an colon in an semicolon in an double quote in an --INVALID_MAIL:You cannot have two consecutive periods in an sign cannot be directly followed by a period in an sign cannot be directly preceded by a period in an --INVALID_MAIL:The extension '.edy'is not a valid extension in an You probably mean '.edu' --INVALID_MAIL:The extension '.con'is not a valid extension in an You probably mean '.com' --MISSING_SSL The transaction must be performed using SSL (Secure Sockets Layer) --IP_NOT_ALLOWD The IP address for this transaction is not allowed. --BAD_PASSWD The password supplied is inaccurate. --AUTH_FORC_DISALLOWD This account cannot use the AUTH/FORC or

5 OFFLINAUTH/OFFLINFORC combinations --VOID-DISALLOWD This account cannot issue VOIDs. --CRDITS_DISALLOWD This account cannot issue CRDITs (refunds). --MISSING_CVV2 The CVV2 value was not provided, and is required. --A_CVV2_VALU_IS_RQUIRD The CVV2 value was not provided, and is required. --AMT_PAST_LOWRBOUND The amount is LSS than this account can use for a credit card --AMT_XCDS_MAXIMUM The amount is more than this account is allowed to charge. --ND_CARDNUMBR. Cardnumber was not entered --RROR IN CARDNUMBR. Internal system error

6 Decline Codes from the SLIM CD Gateway: Code Message portion xplanation N *APPROVLIMIT_RACHD_FOR_THIS_CARD Internal fraud screening due to frequent use of card. N -AVS_COD_BANND The Address Verification Results (AVS) are not acceptable to the merchant s bank. Use the billing address of the cardholder. -OR- A merchant s customer used a non-us card and the merchant s bank will only allow the acceptance of US-issued cards. N INVALID_GIDNTIFIR-xxx xxx will represent the invalid processor identifer. This is a configuration issue, and must be fixed by the Slim CD support staff. N DCLIN_51 Declined due to internal fraud screening N DCLIN_56 Declined due to internal fraud screening N DCLIN_57 Declined due to internal fraud screening N DCLIN_58 Internal fraud screening due to frequent use of card. N *RROR:Country/state do not match areacode/phone Fraud screening number:1 N *RROR:Zipcode does not match country/state Fraud screening verification failed:2 N *RROR:Zipcode does not match country/state:3 Fraud screening N *This phone number cannot be accepted Fraud screening a mobile phone or pager has been identified in a N 53_Do_not_honor Card is not acceptable. N CARD_BANND Card is not acceptable. N IP_BANND IP is not acceptable. N CCOD_BANND Country is not acceptable. N BAD_CCOD County code not accurate N BAD_IPCC IP not allowed N BAD_BINCC Card Not allowed N NGATIVDB_BLOCK Transaction declined N NGATIVIP_BLOCK Transaction declined N CCOD_BLOCK Transaction declined N IPCARDLIMIT Transaction declined N DCLINLIMIT Transaction declined N APPROVLIMIT Transaction declined

7 Decline codes from the processor will be in the following format: DCLIN XX YZ Where the XX is a processor-specific numeric decline code. The Y represents an AVS character, and the Z represents the CVV2 reply. The following table presents AVS character replies and their meanings: AVS Letter A B C D G I M N O P R S U W X Y Z Space Meaning Address matches - Zip Code does not Street address match, Postal code in wrong format. (international issuer) Street address and postal code in wrong formats Street address and postal code match (international issuer) AVS rror Service not supported by non-us issuer Address information not verified by international issuer. Street Address and Postal code match (international issuer) No match on address or Zip Code No Response sent Postal codes match, Street address not verified due to incompatible formats. Retry - system is unavailable or timed out Service not supported by issuer Address information is unavailable 9-digit Zip Code matches - address does not xact match to address and 9-digit Zip Code Address and 5-digit Zip Code match 5-digit zip matches - address does not No response sent from issuer or processor The following table presents CVV2 replies and their meanings: CVV2 Letter M N P S U Meaning CVV Matched. CVV No Match. Not Processed. CVV is on the card, but the shopper has indicated that CVV is not present. Issuer is not VISA certified for CVV and has not provided Visa encryption keys or both. PLAS NOT THAT A TRANSACTION CAN B APPROVD VN IF TH AVS OR CVV2 RPLY DO NOT MATCH! -- IT IS UP TO TH MRCHANT TO VOID TRANSACTIONS THAT RSULT IN AVS OR CVV2 RPLIS THY DO NOT WISH TO ACCPT.