Moratorium Order 1 Compliance Plan

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Darlene Atkinson
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Moratorium Order 1 Compliance Plan In compliance with Ordering Clause 2 of the Moratorium Order: access are directed to, within 60 days of the effective date of this Order, communicate to each energy

1 Moratorium Order 1 Compliance Plan In compliance with Ordering Clause 2 of the Moratorium Order: access are directed to, within 60 days of the effective date of this Order, communicate to each energy service company serving assistance program participants which accounts the ESCO is no longer eligible to serve, consistent with the discussion in the body of this Order. National Fuel Gas Distribution Corporation ( Distribution or Company ) will provide each ESCO with a list of its customers that it is no longer eligible to serve. The file, Ineligible ESCO Customer Report (file J2), will be a semi-colon delimited flat-file ( Web File ) available from the Company s web site on the Services For Marketers, Producers & Suppliers web page at: Access to the file is password-secured; to retrieve the file ESCOs should click on the Supplier / Customer Download Files link (shown below): 1 Case 12-M-0476 et al., Order Regarding The Provision Of Service To Low-Income Customers By Energy Service Companies (Issued and Effective July 15, 2016) ( Moratorium Order ). 1 Moratorium Order Compliance Plan - August 31, 2016

2 The file layout is as follows: Ratepayer Number (RBA) Ratepayer Last Name Ratepayer First Name Ratepayer Middle Initial Commodity Ineligible ESCO Customer Report (file J2) 9 ch 20 ch 12 ch 1 ch 1 ch In compliance with Ordering Clause 5 of the Moratorium Order: access are directed to, on a rolling basis, communicate to each energy service company serving customers who subsequently become assistance program participants which accounts the ESCO is no longer eligible to serve, consistent with the discussion in the body of this Order. Distribution will provide each ESCO with an updated list of its customers that it is no longer eligible to serve on a weekly basis. The Company will make the initial J2 file available no later than September 13, At this time, the Company will prevent ESCOs from enrolling ineligible customers, in compliance with Ordering Clause 1: access are directed to, within 60 days of the effective date of this Order, place a block on all assistance program participant accounts, preventing those accounts from being enrolled with an energy service company. While ESCOs will be prevented from enrolling ineligible customers, the ESCO currently supplying the customer will continue to serve the customer until such time as the customer is de-enrolled by the ESCO and is supplied by the Company s sales service. ESCOs de-enroll customers by submitting an EDI Drop transaction (814D). Consistent with the timing provisions of the Uniform Business Practices, the customer will begin sales service on the next available scheduled switch date corresponding to the customer s billing portion (cycle). 2 Moratorium Order Compliance Plan - August 31, 2016

3 Frequently Asked Questions (FAQs) 1) Will the Company notify ESCO customers that they are ineligible for ESCO service? Yes consistent with Ordering Clause 3 of the Moratorium Order the customers identified in each ESCO s initial J2 file will receive a letter from the Company informing them that they will be returned to utility service. 2) Which customers are included in the J2 file? Current and pending ESCO customers that are no longer eligible for ESCO service in accordance with the New York State Public Service Commission s Order Regarding the Provision of Service to Low-Income Customers by Energy Service Companies (Issued and Effective July 15, 2016) ( Moratorium Order ). 3) Will the Company automatically switch customers included in the J2 file to sales service? No ESCOs must submit an EDI Drop transaction (814D) to initiate the process of switching the customer to sales service. 4) Will the J2 file be a comprehensive list, i.e. contain a list of all ineligible National Fuel customers? No a separate J2 file will be prepared for ESCO consisting only of customers served by the ESCO. 5) How often will the J2 file be created? The J2 file will be updated on a weekly basis. 6) How long will each weekly J2 file be available? The J2 file will have a retention period of 93 days from its creation date. 7) How will the J2 file change from week to week; are customers ever removed from the list? As ESCOs drop ineligible customers, the will be removed from the list. Additionally, if a customer included on the list becomes eligible for ESCO service, it will no longer be included in the list. 8) Can ESCO customers be added to the list? If an ESCO customer that has previously been eligible for ESCO service becomes ineligible for ESCO service, it will be added to the J2 file. 3 Moratorium Order Compliance Plan - August 31, 2016

4 9) If an ESCO has a pending customer added to the list, can that enrollment be cancelled before ESCO service begins? If so, how is this done? Yes consistent with existing business practices applicable to all customers, the ESCO should submit an EDI Drop transaction. The Company s system will match the drop transaction to the pending enrollment and cancel the switch. 10) Will the Company notify ESCO customers added to the list that they are now ineligible for ESCO service? Yes consistent with Ordering Clause 6 of the Moratorium Order, customers added to an ESCO s J2 file will be notified by the Company. 11) Will the Company notify ESCO customers removed from the list that they are now eligible for ESCO service? No the Moratorium Order does not direct or address such notification. Further, the Company believes it more appropriate for the ESCO to notify such customers directly. 12) Will the J2 file contain only the customers with changed eligibility status? No the J2 file is a status report; ESCOs may determine which customers become eligible or ineligible by comparing the accounts included in consecutive weekly files. 13) Will the J2 file contain information the ESCO can use to contact customers? Not directly the ESCO may relate the account number in the J2 file to customer contact information in its own databases or to the J0 file. 14) How will the Company notify ESCOs that the initial J2 files are available? Distribution s Transportation Services Department will send an notification to all ESCOs and post an announcement. 15) Will the Company provide notification when a new J2 file is created? No since the J2 file will be prepared on a scheduled basis, the ESCO is expected to check for a new file each week. 16) Will the J2 file change every week? Not necessarily while a new J2 file will be created each week, it is possible that the list will be unchanged in consecutive weeks. 4 Moratorium Order Compliance Plan - August 31, 2016

5 17) Will ESCOs always receive J2 files? So long as ESCOs are serving ineligible customers, J2 files will be prepared. ESCOs should continue to check these files on a weekly basis because it is possible that previously eligible customers may become ineligible for ESCO service. 18) Will the J2 file contain Pennsylvania customers? No the Moratorium Order only applies to National Fuel s New York service territory. 5 Moratorium Order Compliance Plan - August 31, 2016

Retail Access Information System. RAIS Training. Last update: March 2015

Retail Access Information System RAIS Training Last update: March 2015 1 Overview General Company & Program Information Supporting Transactions and Files Account Number Changes Multiple Marketer Handling