Conference Call. Policy Change. Update. Marketing. Contacts AMP. to CICs. Updated timeline. fee. Subscription

Transcription

1 February 2010 CICC Conference Call Recap The following is a summary of the topics thatt were discussed on the February 3, 2010 CIC Conference Call. Topics Index AMP Policy Change AMP Sales Assistance Time Matters v10 SP2 Update Current Version Certification Requirement Marketing Update Practice Management Contacts CIC Monthly Call AMP Policy Change We apologize for the shorter than desiredd advance notice period providedd to CICs Late compliance review with legal team delayed CIC notification Desire for 90-day customer notice took priority Updated timeline AMP reinstatement fee Applicable for customers who allow AMP to lapse and later reinstate Subscription Fee scales based on length of time since AMP has lapsed Per month charge for first two years since lapse in Subscription Flat rate 2 years and after Software release eligibility 1

2 Mixed response - Full range from positive to negative from customers and CICs Communications to date need to be refreshed to be more forthright about reasons behind change and address common concerns, including How is an AMP different from an upgrade/support model? How does that benefit LexisNexis? How does that benefit customers? Why are we making this change now? Do customers have a choice? Is an AMP really mandatory? What is the timing around the change in availability of service packs, etc? Continue to listen to feedback Provide updated FAQs Refresh FAQs on a rolling basis Answers to questions already submitted to Maryann and Tim More thorough descriptions of the business model, why the changes, etc. Work with you on custom customer situations Help with community discussions; blogs, forums, etc. AMP Sales Assistance Sales Assist & Premier CICs that submitted their customer list by February 1st identified customers that are not on active AMP and provided info back to CICs by end of this week CICs interested in assisting with AMP sales may request a regional list with request details sent to Authorized Sales Assist and Premier CICs on February 3 rd Begin sending customer lists to CICs on Friday February 5 th Sales assistance documentation being provided to CIC Community 2

3 LNPM AMP Policy Change FAQ AMP value proposition document AMP elevator pitch AMP policy change template Outbound call script PCLaw Anytime Training definition document Time Matters Anytime Training definition document 15% promotional discount (through March 15 th ) to assist customers in aligning with the revised AMP policy CICs receive 15% commission Time Matters/Billing Matters v10 SP2 Update Overview The TM Development and QA team has been hard at work preparing Service Pack 2 (SP2) for Time Matters/Billing Matters 10 SP2 contains over 100 defect corrections (70 customer reported) Support for Tabs3 v15 and Blackberry Enterprise Server 5x Testing and Pre-Release We are entering final regression testing and limited pre-release this week Like SP1, there will be a pre-release review by a few select CICs who are uniquely impacted by this release for one week from 2/4 2/15/2010 Release Barring unexpected problems during the pre-release testing and final regression testing, we anticipate the release to CICs to occur on or about Friday, February19th Public release of v10 SP2 will occur on or about Thursday, February 25th (a minimum of three days following release to CICs) Current Version Certification Requirement Effective January 1, 2010 active CICs must be certified on current shipping version De-list CICs that do not complete endorsement training on the latest software version within 6 months of release Full certification training required after de-listing Effective 3/31/10 Reminder sent to at risk CICs on February 1 st Endorsement training available Time Matters Time Matters v10 CIC Endorsement Training (02/18/2010) Time Matters v10 CIC Endorsement Training (03/18/2010) Time Matters v10 CIC Endorsement Training (03/31/2010) PCLaw TM PCLaw TM v10 CIC Endorsement Training (02/25/2010) PCLaw TM v10 CIC Endorsement Training (03/11/2010) Please visit LexisNexis University to view course schedules and complete your registration 3

4 Marketing Update Marketing Update will be included in the February 19 th edition of the CIC Dispatch. PRACTICE MANAGEMENT CONTACTS General Program and Administration Inquiries Susie Taylor CIC Administrator Training Inquiries Sales Inquiries, Pricing & Teaming Coordination Sales Team ext 2 pmsales@lexisnexis.com Aaron Snider Sales Manager Aaron.Snider@lexisnexis.com PMSS Team: James Benton james.benton@lexisnexis.com (919) Jonathan Biebesheimer Jonathan.Biebesheimer@lexisnexis.com (919) Rick Coeburn richard.coeburn@lexisnexis.com (919) Chappy Floyd chappy.floyd@lexisnexis.com (919) Casey Gallo casey.gallo@lexisnexis.com (919) Kap Hopkins 4

5 (919) Anna Kallam (919) Amy McArthur (919) Jeremy Tabery (919) Marketing Contact Mark Welsh Brand Marketing Manager Program Leadership Tim Jarnigan Senior Director - Business Partner Relations Timothy.Jarnigan@lexisnexis.com Maryann Hafner Director Business Partner Relations Maryann.Hafner@lexisnexis.com CIC Technical Support Line Key Addresses pm.techsupport.escalation@lexisnexis.com Escalation address specifically for CIC use Sales Leads Have a new lead you would like to pass to the LexisNexis Sales Team? Please use the following link: CIC MONTHLY CALL CIC calls are held the first Wednesday of each month and are designed to provide an open dialogue between the CIC community and LexisNexis Practice Management leadership. Please join us for the next CIC monthly call on Wednesday, March 3, 2010 at 4:00 pm ET. Dial: or +1 (702) Pass code:

6 Thank you for your hard work and support. Please continue to provide us with your feedback, insights and constructive comments for improvement. A primary goal of the LexisNexis leadership team is to improve the communication with our CIC community. 6