Release Notes SupplyOn Problem Solver

Transcription

1 Release Notes SupplyOn Problem Solver Release SRM/Portal 2015-C Go Live: 6 Dec 2015 SupplyOn, the shared supply chain collaboration platform in the manufacturing industry 19 Nov SupplyOn AG SupplyOn Intern

2 Overview of new functionality Functionality Effect on User Frontend Effect on Backend Interface Entering statement on recurring error Buyer+Supplier Buyer (*) +Supplier View last submitted section in complaint overview list Buyer+Supplier No View timestamp for accessing complaint, in Excel download Buyer+Supplier No Maintain customer responsible by customer sites Supplier No access for Problem Solver (1) Buyer+Supplier Buyer (*) (1) The new function needs to be activated for specific customers (*) Backward compatible no changes are required at customer if function is not used 2015 SupplyOn AG Page 2 SupplyOn Intern 2

3 Entering statement on recurring error The supplier can provide a comment in the 8D report concerning the analysis of recurrence. All users of supplying companies and all supplier companies using the backend interface The new comment field can be disabled (by SupplyOn) for specific customers and their suppliers. In the section Basic information, the supplier user can enter a comment on the analysis of recurrence into a new long text field. If the customer already has detected a potential recurring error, this is indicated in a separate field in the complaint details. In this case this supplier comment is mandatory. The comment field is included in the backend integration of customers and suppliers SupplyOn AG Page 3 SupplyOn Intern 3

4 Entering statement on recurring error Example: 2015 SupplyOn AG Page 4 SupplyOn Intern 4

5 View last submitted section in complaint overview list In the complaint overview list, a separate column displays the last D step that was submitted to an 8D report by the supplier. All users of buyer and supplier companies The new column is only relevant for complaints with response types 8D Report and 8D Plus. As soon as the supplier submits an 8D report, the highest D step is written into the complaint overview list column for the highest edited D-step. This step corresponds to the highest submitted D-step in the tab Status and Timeline of the complaint. The column can be included in searches and filters. Also the status of already existing complaints will be displayed SupplyOn AG Page 5 SupplyOn Intern 5

6 View timestamp for accessing complaint, in Excel download Date and time of opening a complaint by a supplier user for the first time is stored and displayed in the complaint Excel download. All users of buying and supplying companies If a sellside user enters the complaint details for the first time, the date and time (not the user) are stored, and can be viewed in the complaint Excel download. The timestamp is identified only for the first time a complaint is opened/displayed. As no such timestamp is available for existing complaints, the complaint Excel download table will be filled with a generic date that indicates that the value is not relevant. Example: 2015 SupplyOn AG Page 6 SupplyOn Intern 6

7 Maintain customer responsible by customer sites In the customer responsible maintenance page for Problem Solver, users can be assigned to customer sites, in addition to customer companies. Thus, the area for responsibility can be set up more specifically. All users of supplying companies For each user of a supplying company, the customer responsible administrator user can define a specific combination of customer companies and customer sites. The customer sites correspond to the sites/plants that are maintained by the customers in Problem Solver. The access rights as well as the sending of s for Problem Solver follow these combinations. Migration of existing customer responsible settings: All existing customer responsible entries will have the initial setting All customer sites preselected as customer site SupplyOn AG Page 7 SupplyOn Intern 7

8 Maintain customer responsible by customer sites Example: 2015 SupplyOn AG Page 8 SupplyOn Intern 8

9 access for Problem Solver SupplyOn Problem Solver will also work with the new SupplyOn access concept. Suppliers with access can be assigned to Problem Solver complaints. Customer and supplier companies Before the supplier can be assigned to a complaint by access, the supplier company must be uploaded, using the Excel upload in the supplier rollout preparation process. The new function needs to be activated (by SupplyOn) for specific customers. Suppliers with access can be addressed the same way as registered suppliers - via the backend interface or via the SupplyOn frontend. The customer needs to provide a contact person ( ) at supplier side which will work on the 8D report. The access is possible via a special link to the complaint. The provided supplier contact persons have access to the complaint without booking a SupplyOn connect. The core functions for reading and editing the 8D report are available. All overview functions (incl. download and table profiles), referencing and user management are not available SupplyOn AG Page 9 SupplyOn Intern 9