Smart Software to help you Gain & Retain Customers

Transcription

1 Smart Software to help you Gain & Retain Customers Zoho CRM Plus helps you engage with the right prospects, sell smarter and retain more customers, while measuring and improving all customer-facing activities along the way. Zoho Corp. 2014

2 Your Benefits Create effective campaigns to reach and interact with your prospects. Proactively chat with your website visitors and convert them into prospects. Create, schedule and deliver your social media content when your audience is most likely to engage. Manage your sales pipeline, spot opportunities, increase win rates and grow your business. Deliver unmatched customer service across multiple channels, languages and time zones. Plan, track and collaborate on client deliverables using our project management tools. From click to deal, it's all in one place. Drill down your Google AdWords campaigns and improve conversion rates. Gain data-driven insights on your sales performance with smart dashboards and KPIs. Gather opinions, analyze results and discover better ways to exceed customer expectations. Sales Force Automation Feature Availability Sales Force Automation Leads Accounts Contacts Potentials Sales Forecasting Forecasts Based on Territories Macros Document Library Activities - Tasks, Events, Calls Reminders Recurring Activities 2

3 Feature Multiple Currencies Social (Integration with Facebook and Twitter) Social Tab (Facebook Pages and Twitter accounts of the Company) Availability Feeds for Team Collaboration Status updates and direct messages Attach files to feeds Tag Users Groups Marketing Automation Zoho CRM for Google AdWords Website Visitor Tracking Marketing Campaigns Mass Custom Templates Opt-out 1000/day Unlimited Auto-responders 3 Schedule Mass Inventory Management Products Price Books Quotes Sales Orders 3

4 Feature Invoices Vendors Purchase Orders Inventory Templates Availability Customer Support Cases Solutions Web-to-Case Form Notify Owner Assignment Rules Case Escalation Rules Business Hours 20 forms/module 20 rules & 50 rule entries CRM Analytics Standard Reports Custom Reports Schedule Reports Standard Dashboards Custom Dashboards 40 Schedulers Data Administration File Storage (for Org.) Additional Storage (for Org.) No. of Records 1 GB minimum + 1 GB /user license $4/month for 5 GB Unlimited Import Data

5 Feature Data Import - Clone option Data Import - Skip and Overwrite option Merge Duplicates -Find & Merge Option Merge Duplicates De-duplicate Option Import History Export Module Data Free Data Backup Data Backup API for Third-party App. Integration Availability 5000 records/batch Past 60 days 3000 records/module 2 data backups/month $10 /request 500 calls/user license Max: calls/day Min: 3000 calls/day Security Management Profiles 25 Roles 250 Territory Management 250 territories Groups 50 Field-Level Security Custom Links Default Data Sharing Settings Public Read Only(in Default Data Sharing Settings) Data Sharing Rules Audit Logs 10 links/module 15 rules Product Customization Organize Tabs 5

6 Feature Rename Tabs Group Tabs Custom Modules Page Layout Customization Address Duplication Check Standard List Views Custom List Views Availability 10 groups 5 modules Unlimited Records in List Views 100 Modify Criteria Pattern Last Activity Time in Criteria Custom Related Lists Customize Search Layout Customize Related Lists Columns Copy Customization 3 custom related lists/module Web Tabs 10 Custom Fields (Includes all types of fields) Maximum limit for individual field types String fields (Text, Pick List, Multi-select Pick List, , Phone, Text Area, URL, and Auto Number) 150 fields/module 60 Text Area fields 10 Integer Fields (digits without decimal) 20 Number fields (Decimal, Percentage, and Currency) 15 Date Fields 15 6

7 Feature Availability Date & Time Fields 10 Boolean (Check box) 20 Long Integer Fields 5 Lookup Fields 5 Auto-number Fields 1 (Inclusive of the total no. of Text fields) Formula Fields (Included in the total no. of custom fields) 14 fields/module * Number + Currency = 8 * String = 2 * Boolean = 2 * Date Time = 2 Special Fields Contact Role Terms & Conditions Tax Rates Workflow Management Workflow Rules Time Based Action Workflow Tasks Reminder for Workflow Tasks Workflow Alerts Workflow Approvals 30 rules/module 5 actions/workflow rule 5 tasks/action 5 alerts/action 7

8 Feature Record Owner, Record Creator, Record Owners Manager (options in Alert) Using field from the Module & Related Modules Workflow Field Updates Delete (Execute On Record Action) Field Update (Execute On Record Action) Execute Based on Date Field Value Webhooks Custom Functions - Calls per Day Custom Functions - Integration Tasks Custom Functions - Get Data Custom Functions - Post Data Custom Functions - Send Mail Pulse Follow-ups Availability 3 field updates/action 1/action calls/day or 200 calls per user license for the org. Whichever is lower calls/day or 200 calls per user license for the org. Whichever is lower 5000 Zoho API calls/day using deluge 5000 calls/day 5000 calls/day 500 s/day 2/action Web Forms Forms for Leads/Contacts Approve Records Assignment Rules Auto Response Rules Unsubscribe Form Notify Record Owner 20 forms/module 20 rules & 50 rule entries 8

9 Feature Availability IMAP (private beta) POP Zoho Mail Add-on BCC dropbox Plug-in for Microsoft Outlook Attachments in 10 MB Add-ons & Integrations Zoho CRM Mobile Edition Manage Mail Add-on Users Zoho Creator Integration Zoho Writer Add-on Zoho Support Integration Zoho Projects Integration Zoho Invoice/Books Integration Zoho Survey Integration Zoho SalesIQ Integration Zoho CRM for QuickBooks Zoho PhoneBridge (Telephony) Zoho Reports Integration Zoho Campaigns Integration Plug-in for Microsoft Office Attach from Zoho Docs 9

10 Feature Attach from Google Docs Google Calendar Synchronization (For Google Users) Google Contacts Synchronization (For Google Users) Availability Google Apps Integration Zoho CRM Contextual Gadget for Gmail Export Events to Google Calendar Export to Google Tasks Synchronize Google Calendar (For Google Apps Users) Synchronize Google Contact (For Google Apps Users) Zoho CRM Web Forms for Google Sites 20/module Marketing Campaigns Feature Availability Newsletters Pre-designed Newsletter Templates Template Layouts Drag-and-Drop Editor Template Library Import Templates Import Template Content from Google Drive Mailing List Management Contact Management Create Mailing Lists 5000 leads or contacts per user license with unlimited s* 10

11 Feature Segmentation of Mailing Lists Custom Fields Sync Leads & Contacts from Zoho CRM Mailing Lists Summary Custom Sign-up Forms Bounce & Unsubscribe Automatic Removal Availability Marketing Schedule Campaigns Recipient time zone based Delivery Merge Tags RSS Campaigns A/B Testing Customize Header & Footer Opened & Unopened Recipients Social Sharing Video Marketing Recipient Comments Authentication Compare Campaigns Custom Coupon Campaigns Ecommerce campaigns Survey Campaigns Send Test s Campaign Archives Campaign Reports Marketing Automation Workflows Sign-up based Auto-responders 11

12 Feature Action based Auto-responders Calendar based Auto-responders Custom Date Field based Auto-responders Closed Group Auto-responders Auto-responder based on Segments Auto-responder Summary Report Auto-responder Message based Reports Multiple Content for Auto-responder s Availability Opt-in Confirmation Design & Customize Opt-in Forms Add Company Logo to Opt-in Forms Customize Confirmation Page Send Opt-in Confirmation s Customize Opt-in Confirmation s Social Media Marketing Share Campaigns on Social Media Facebook Page Marketing Post Campaigns Automatic Posting on Facebook, Twitter & LinkedIn Campaign Tracking & Reporting Recipient Activity Reports Bounces & Unsubscribe Rates Open Rates Click-Through Rates Spam Complaints Location Based Reports Device Specific Reports Share Reports 12

13 Feature Social Campaigns Statistics Advanced Analytics with Google Analytics Forwards (Tell a Friend) Availability Developer API Campaign Management List Management Call back URLs Integrations Integration with Zoho CRM Integration with Zoho Creator Integration with Zoho Survey In the Google Apps Marketplace Ecommerce Marketing with Shopify Integration with SurveyMonkey Integration with Eventbrite Mobile Edition Zoho Campaigns for iphone Note: send limit per month for more than 20 user licenses: 10 * Number of leads/contacts. 13

14 Customer Service Management Feature Availability Ticket Management Response Management Product based Ticket Tracking Task Assignment Ticket-level Time Tracking Customer Happiness Ratings Contacts & Accounts Management Customer Support Channels Address for Tracking Tickets Customer Portal Web-to-Ticket Form 20 Twitter Facebook Community Forums Telephony integration with Twilio Live Chat Multiple phone numbers with IVR Knowledge Base/Solutions Number of Solution Folders Knowledge Base in Web Portal Public & Private Solutions Solution-to-Article Conversion 14

15 Feature Availability Customer Portal No of Portal Users Custom Widgets Themes & Colors Advanced Customization Unlimited Re-Branding Domain Mapping Remote Authentication Multi Language Support Set your Time Zone Multi Department Management No of Departments Unlimited Helpdesk Automation Workflow Rules Time Based Rules Ticket Assignment Rules Macros 20/Department/Module 20/Department/Module 15 Rules 20/Department/Module Service Level Agreements (SLA) No. of SLAs Multi-Level Escalations Business Hours & Holiday List 10/Department Contract Management Contracts 15

16 Feature Multi Level Escalation Availability Helpdesk Customization Custom Tabs & Fields Custom Templates Ticket Templates Reports & Dashboards Canned & Custom Reports Standard & Custom Dashboards Export Reports to CSV, XLS or PDF Scheduled Reports Helpdesk Security Profiles 30 Roles 250 Field-level Access Control Data Sharing Rules Group your Users Add-ons &Integration SMS Add-on Integration with Zoho CRM Integration with Google Apps Integration with Zoho BugTracker Zoho PhoneBridge for Call Centers $6/user/month Mobile Edition 16

17 Feature ipad, iphone and Android devices Availability Customer Satisfaction Surveys Feature Availability Design No. of surveys Questions per survey Responses Survey templates Unlimited Unlimited questions 2000 responses $5 per 100 additional responses 50+ templates Types of questions 19 Question logic Page logic End page logic Auto filling Custom variables Question & Answer Piping Multilingual surveys notification on Survey completion Review survey Export survey in PDF& Print survey Share survey 17

18 Feature Add survey responses in Zoho Sheet & Google Docs Add records to Zoho CRM Availability Branding Hide powered by Zoho footer Custom redirect after survey completion Full theme Customization Add your logo Collection Send survey via web link Embed in your website or blog Send survey via Facebook, Twitter, LinkedIn, Google+ Send survey through Zoho Campaigns Send survey through MailChimp QR codes SSL support Offline survey Multiple collector Protection against automated responses (CAPTCHA) Password protect your survey Analytics View results in real time Download reports & charts 18

19 Feature Customize reports Create cross-tab reports Export responses in Excel & PDF Create filters Share reports Analyze trends Availability Unlimited Unlimited Unlimited Unlimited User Management Invite Users Portal User Management Admin + 0 Users (10$ per user per month) Visitor Tracking & Sales Intelligence Feature Availability Website visitor tracking Number of visitor tracked per month 1 Million Number of Websites 10 Chat Volume per month Unlimited Departments 10 Tracking Rules (Customize your Tracking) 25 Different Roles and Permissions Visitor history Unlimited 19

20 Feature Availability Agent optimizers Tabbed organization - handle multiple chats Advanced visitor information In chat file sharing Future View Canned Messages for quick strikes Transfer chats to other agents IP block spammers or harassers End your session smartly Add and view notes to a chat Rea-time language translation Customer Friendly Easy to connect Chat without leaving their current window Offline messaging Easily upload files to agents Voice their feedback Ability to rate their agent themselves a transcript Customizable live chat software Multiple embed options Customize your web embed appearance Customize the look and feel of your chat window Advanced customization - chat window with CSS 20

21 Feature Brand your Zoho SalesIQ Add your agent's photo Multiple brands, web domains, products Route chats to specific agents or departments Department based Configuration Availability Advanced features Monitor live chats Business Hours Chat with customers from mobile devices Receive desktop notifications Zoho CRM Integration Zoho Support Integration Dashboard Inter-agent chat Portal wide message board Notification center Easy access to integrated search Update your status Insightful reports Powerful pre-built reports and dashboards Daily statistics delivered to your inbox Agent Performance Reports 21

22 Project Management & Collaboration Feature No. of Projects Storage Space Availability Unlimited 30GB Project templates 20 Gantt Chart Resource Utilization Chart Project Feeds Task Management Gantt Chart View Document Sharing Import MS Projects Portal Customization Calendar and Forums Google Apps Integration Time Tracking Sync Google Tasks Sub Tasks Recurrence & Reminders Business Hours Task duration (in hours / days) Dropbox Integration Zoho Reports Integration 22

23 Feature Skip Weekends & Holidays Timesheet Approval Availability Advanced CRM Analytics Feature View real-time reports & dashboards Analyze & Track Key Sales Metrics (Sales Funnel, Predictions, Win/Loss rate, Sales team performance, etc.) Pre-bundled reports & dashboards Customize reports & dashboards Create cross-tab reports & charts Create KPI dashboards Analyze CRM data along with other data sources/applications Apply Filters Share reports online Collaboratively create reports with colleagues Export & Print reports as Excel & PDF reports Embed reports in web sites/applications Records/Rows Reports & Dashboards Databases Availability 100+ reports & dashboards Unlimited Unlimited Unlimited Unlimited Unlimited 2 Million rows Unlimited Unlimited 23

24 Feature Query Tables Scheduled Imports Availability Unlimited Unlimited Scheduled s 40 Multiple DB Owners Private Links SSL Logo Rebranding Backup Mobile App Connectors Files & Feeds Relational Databases Cloud Storage Zoho CRM Zoho Projects Zoho BugTracker REST API for Integration Social Social Media Marketing (Coming Soon) Feature Availability No of Users 5 No of Brands 5 24

25 Feature Availability Social Networks 4 Advanced Reports Advanced Publishing and Scheduling (URL shortener, Smart Q) Reports Customization Sentiment Analysis Collaboration Monitoring Add-Ons Up to 10 saved keyword searches Availability 10$/ User/ Month 10$/ Brand/ Month Last Published On: 10/24/2014 The names and logos for Zoho are trademarks of Zoho Corp. All other trademarks, brand names, or product names belong to their respective holders. 25

26 Contact Us USA Office California Zoho Corporation 4141 Hacienda Drive Pleasanton, CA 94588, USA Phone: Austin Zoho Corporation 805 Las Cimas Pkwy, Suite 380 Austin, TX 78746, USA India Office Zoho Corporation Private Limited DLF IT Park, Block 7, Ground floor, No. 1/124, Shivaji Garden, Nandambakkam Post, Mount PH Road, Ramapuram, Chennai , INDIA Sales Enquiries Phone : US : UK : +44 (20) Australia : China Office ZOHO (Beijing) Technology Co., Ltd. B-1304, 13F, Horizon International Tower, No. 6, ZhiChun Road, HaiDian District, Beijing, China, Website: cn.zoho.com Phone: support@zohocorp.com.cn Japan Office ZOHO Japan Corporation Minato-Mirai-Center building 13F, 3-6-1, Nishi-ku, Yokohama , Japan Website: Contact Us: 26