SiriUs-II User Manual

Transcription

1 SiriUs-II User Manual Operation Manual HW Maintenance Manual PULOON Technology, Inc. All Rights Reserved.R&D

2 Operation Manual 1. Introduction Maintenence mode menu composition Detailed function for each menu ATM initial setting menu Terminal No (Path : Host Mode -> Terminal No) Routing ID (Path : Host Mode -> Routing ID) ATM ID (Path : Host Mode -> ATM ID) Num of CST (Path : Cash -> Num of CST) Denomination (Path : Cash -> Denomination) Printer Type (Path : CONFIG -> Setup ATM -> Printer Type) Card Type (Path : CONFIG -> Setup ATM -> Card Type) CDM Type (Path : CONFIG -> Setup ATM -> CDM Type) Switching (Processor) (Path : CONFIG -> Setup ATM -> Switching Co.) Nation (Path : CONFIG -> Setup ATM -> Nation) Comm Type (Path : CONFIG -> Setup ATM -> Comm Type ) ADA Permit (Path : CONFIG -> Setup ATM -> ADA -> ADA Permit) Date/Time(Path : Teller Mode -> Date/Time) Cash register/ Settlement setting menu Add Cash (Path : Teller Mode -> Add Cash) Settlement (Path : Teller Mode -> Settlement) Setting menu for transaction Confirm Receipt (Path : CONFIG -> Setup ATM -> Confirm Receipt) Out of Paper (Path : CONFIG -> Setup ATM -> Out of Paper) Default Balance (Path : CONFIG -> Setup ATM -> Default Balance) Balance Disp (Path : CONFIG -> Setup ATM -> Balance Disp) IDLE Disp (Path : CONFIG -> Setup ATM -> IDLE Disp) Count Image Display Time Image Upload EMV menu (Path : Teller Mode -> NextPage -> EMV) Amount Range (Path : Teller Mode ->Amount Range) Reversal (Path : Teller Mode -> Reversal) Surcharge (Path : Teller Mode -> Surcharge) Coupon (Path : Teller Mode -> Coupon) Language(Path : Teller Mode -> Language) Max Amount (Path : Teller Mode -> Max Amount) Other Amount (Path : Cash -> Other Amount) Fast Cash(Path : Cash -> Fast Cash) Welcome Msg(Path : CONFIG -> Welcome) CurrencySymbol (Path : CONFIG -> CurrencySymbol) Transfer (Path : CONFIG -> Setup ATM -> Transfer) Communication Setting Menu MODEM SET (Path : CONFIG -> Modem Set) Phone No(Path : HOST Mode -> Phone No) TCPIP Setup (Path : CONFIG -> TCPIP set) Server IP or URL (Path : CONFIG -> TCPIP Setup -> Sever ip(url)) ATM IP(Path : CONFIG -> TCPIP Setup -> ATM IP) DHCP(Path : CONFIG -> TCPIP Setup -> DHCP)... 31

3 2.4.7 SSL (Path : Config -> TCPIP Setup -> SSL ) URLOpt (Path : CONFIG -> TCPIP Setup -> URLOpt) Message Type (Path : CONFIG -> Setup ATM ->MessageType) Encription key setting menu Master A part (Path : HOST mode -> EncKey Input -> Insert Master A) Master B part((path : HOST mode -> EncKey Input -> Master B part ) Menu of operation and error list for electronic journal E-Journal-1 (Path : Teller Mode -> E-Journal-> View ALL) E-Journal-2 (Path : Teller Mode -> E-Journal-> Search) Error View (Path : System Mode -> Error View) Error Detail (Path : CONFIG -> Error Detail -> ViewALL(Search)) System Mode menu Version (Path : system Mode -> Version) Config Print(Path : System Mode -> Config Print) EJ del(path : System Mode -> EJ del) Print Test (Path : System Mode -> Diagnostics-> Print Test) CDM Test (Path : System Mode -> Diagnostics-> CDM Test) C/R Test (Path : System Mode -> Diagnostics-> C/R Test) Modem Test (Path : System Mode -> Diagnostics-> Modem Test) Keypad Test (Path : System Mode -> Diagnostics-> Keypad Test) Appending A. Device Error Code. 오 류! 책갈피가정의되어있지않습니다.

4 1. Introduction [Maintenance mode] can be entered from transaction standby screen by using keypad, pressing Clear Enter, 1, 2, 3. Also can be entered from error standby using the same method. Maintenance mode password insertion Content Insert Default Password to enter. 1.1 Maintenance mode menu composition Some settings of [Maintenance mode] function setting may be limited by user authority; menu composition and user authorization are as follows by chart 1.1. Chart 1.1 Maintenance mode Menu Composition and User Authorization (M: Master Mode, S:SE Mode, T:Teller Mode,) Number Maintenance Mode Authorization Main Sub1 Explanation M S T E-Journal Transaction, error, status, journal download, print, save Cash Add Cash register and initialization Settlement Day close and initialization Password Teller password resetting Setup Print Print ATM setting value Max Amount Max dispense amount per transaction setting Date/Time ATM time setting 1 Teller Mode Remain Display Function to display possible dispense amount Amount Range Function to display the range of dispense amount specified on Transaction standby screen Reversal Options related to cancel transaction Surcharge Fee setting 2 System Mode EMV EMV setup Coupon Coupon function setting language Foreign language setting Version Check, print of ATM version Setup Print Print setting values Password SE Password re-setting

5 Number Maintenance Mode Authorization Main Sub1 Explanation M S T EJ Clear Electronic journal initialization Diagnostics device test Error View Check, print of Error information Error Detail Detailed Error information check Terminal No Terminal number setting Phone no Host phone number setting 3 Host Mode Routing ID Routing ID setting Password Host password setting EncKey Input password key information setting Max Amount Max amount per transaction amount setting Num of Cassette Number of cassettes 4 Cash Manage Denomination Denominations setting Max Transfer Maximum transfer amount setting Fast Cash Other Amount Welcome Msg Date/Time Custom Setup 5 Config. ATM ID Modem Setup TCPIP Setup Language 6 RST Depending on authority, there are three kinds of default password like below table. This can be changed in the Maintenance mode. Authority Teller System Master Default Password (6 digit) (6 digit) (6 digit)

6 2. Detailed menu by functions Maintenance mode main menu In Teller Mode, Menu can only be accessed with password; System Mode can only be accessed with its appropriate (system operator) Password. Host Mode, Reset, Cash, Config function can only be access with Master Password. Teller Mode Menu-1

7 Menu-2 Menu-3

8 System Mode menu Host Mode menu

9 Cash menu Config. Menu

10 2.1 ATM initial setting menu Terminal No (Path : Host Mode -> Terminal No) Insert the assigned ATM number. Method: 1. Using the Character, Number to enter the numbers. 2. Press save button to save. 3. Press OK to exit Routing ID (Path : Host Mode -> Routing ID) Enter the ID obtained from Processor. Instruction: 1. Enter using the Character, Number buttons. 2. Press SET button to save. 3. Press OK to exit.

11 2.1.3 ATM ID (Path : Host Mode -> ATM ID) Enter the manufacturer s ATM ID. (Already inserted by default) Method: 1. Enter using the Character, Number buttons. 2. Press SET button to save. 3. Press OK to exit Number of Cassettes (Path : Cash -> Num of CST) Enter the number of cassettes inserted Method: 1. Choose the number the Cassettes are inserted. 2. Press OK button

12 2.1.5 Denomination (Path : Cash -> Denomination) Choose the menu corresponds to number of denomination Set Denom List for the amount of each denomination, Set Cassette for denomination of each cassette. Please note: In case of ECDM-300(6K) dispenser, the value of denomination MUST be set with Dip of each boxes. (Please refer to ECDM-300 manual) Printer Type (Path : CONFIG -> setup TM -> Printer Type) Choose the printer supported by the ATM. 1 by default

13 2.1.7 Card Type (Path : CONFIG -> Setup ATM -> Card Type) Choose the card reader supported by the ATM. 1 by default CDM Type (Path : CONFIG -> Setup ATM -> CDM Type) Choose the Dispenser type supported by the ATM. 1 : LCDM 1K 2 : LCDM 2K 3 : ECDM 2K 4 : ECDM 4K 5 : ECDM 6K

14 2.1.9 Switching (Processor) (Path : CONFIG -> Setup ATM -> Switching Co.) Choose the processor from the list for transaction Nation (Path : CONFIG -> Setup ATM -> Nation) Select the country ATM is operating

15 Comm. Type (Path : CONFIG -> Setup ATM -> Comm. Type ) Choose the communication method ADA Permit (Path : CONFIG -> Setup ATM -> ADA -> ADA Permit) Enable/Disable ADA status.

16 Date/Time (Path : Teller Mode -> Date/Time) Set the Date/Time 2.2 Cash register/ Settlement setting menu Add Cash (Path : Teller Mode -> Add Cash) Cash register menu Choose the box and denomination, enter the amount, and press Insert. And press Quit button print cash register receipt, then Exit.

17 2.2.2 Settlement (Path : Teller Mode -> Settlement) Closing transaction menu Day Close : Transfer the Total amount to Host -> after completion, the receipt will be printed, then, registered amount will clear ( message transfer ) Trial Close : Total amount will be printed. Does not clear the amount already registered. ( Message transfer ) In trial Close, message will not send, it will just print the information on the receipt. 2.3 Transaction setting menu Confirm Receipt (Path : CONFIG -> Setup ATM -> Confirm Receipt) During the setting of transaction, it will check if receipt is wanted or not.

18 2.3.2 Out of Paper (Path : CONFIG -> Setup ATM -> Out of Paper) During transaction, setting to check to see if receipt is wanted or not Default Balance (Path : CONFIG -> Setup ATM -> Default Balance) Setting to check for default balance before withdraw, transfer transaction.

19 2.3.4 Balance Display (Path : CONFIG -> Setup ATM -> Balance Disp) In ATM transaction type, setting for balance display enable/disable IDLE Disp (Path : CONFIG -> Setup ATM -> IDLE Disp) Setting for display items on Transaction standby screen.

20 Count Image Setting for the number of images to display Display Time Setting for time display time length for each image.

21 Image Upload Setting for the image on the SD card to upload to ATM Extension for the image must be in GIF. This file must run with animate GIF tool EMV Setup (Path : Teller Mode -> Next Page -> EMV) EMV related settings Fallback Option Enable : Allow M/S transactions. Disable :Does not allow M/S transaction (M/S: MagStripe)

22 Selecting setting for automatic options for US Common AID (Application Identifier such as Visa, MasterCard, etc.) Enable : If there are multiple AIDs exist in a chip based card, then ATM automatically selects AID (US common domestic one as first preference) rather than a customer chooses one. Disable : All available AIDs (options) on a chip based card will be shown to a customer for his/her own selection Amount Range (Path : Teller Mode ->Amount Range) On transaction standby screen, it will show remaining amount. (in a preset form) Range Set : Set the checked amount range. Enable/Disable : Set the function by enable/disable

23 2.3.8 Reversal (Path : Teller Mode -> Reversal) During Canceled transaction, option menu to handle cancelation process

24 2.3.9 Surcharge (Path : Teller Mode -> Surcharge) Setting for Surcharge Surcharge Set Setting for surcharge use Owner Enter owner for surcharge Fee Amount Set basic surcharge fee in $ Percent Set % option for surcharge (enter 1 to 99) for % Use Set priority for Surcharge Not Used : use standard Surcharge amount ($) Lesser : Compare surcharge $ and % and use whichever lesser Greater: Compare surcharge $ and % and use whichever greater

25 Coupon (Path : Teller Mode -> Coupon) Menu for coupon function setting Message Setting for message to print on receipt Frequency Setting for number of messages to print Language (Path : Teller Mode -> Language) Menu to set language for transactions Updates to come (other than Spanish).

26 Max Amount (Path : Teller Mode -> Max Amount) Setting for the max amount of withdrawal Other Amount (Path : Cash -> Other Amount) During withdraw transaction, setting for Other amount option other than Fast Cash button.

27 Fast Cash (Path : Cash -> Fast Cash) During withdrawal transaction, setting for the Fast Cash amount for buttons Welcome Msg. (Path : CONFIG -> Welcome) Setting for messages to display. IDLE Message Message for Transaction standby screen Print Header1 ~ 5 Message for header of receipt Line 1 ~ 5 Print footer1,2 Message for footer of reciept Line 1 ~ 2

28 Currency Symbol (Path : CONFIG -> Currency Symbol) Setting for currency type Transfer (Path : CONFIG -> Setup ATM -> Transfer) Setting for Enable/disable for transfer option.

29 2.4 Communication Setting Menu MODEM SET (Path : CONFIG -> Modem Set) *. Comm Type will only show in case of Inner Modem Setting menu for Modem transfer Sound Modem sound setting Baud rate Transfer rate setting Status Status check Pre-dialing Setting for use of Pre-dialing during transaction Timeout Setting for transfer Timeout value setting (ACK, ETX, EOT..) Phone No (Path : HOST Mode -> Phone No) *. Comm Type will only show in case of Inner Modem For modem communication, HOST Phone number setting

30 2.4.3 TCPIP Setup (Path : CONFIG -> TCPIP set) *.Comm Type will only show in case of tcpip Setting menu for TCPIP comm. Server IP or (Server URL) ATM IP TCPIP Opt DHCP SSL Timeout Comm. Timeout value setting (ACK,ETX,EOT..) Server IP or URL (Path : CONFIG -> TCPIP Setup -> Sever IP(URL)) If URL function is Enabled, then Host server URL address and communication Port must be set. If URL function is Disabled, then Host server IP address and Port must be set

31 2.4.5 ATM IP (Path : CONFIG -> TCPIP Setup -> ATM IP) Setting of ATM IP address communication Port DHCP (Path : CONFIG -> TCPIP Setup -> DHCP) Setting for the enable/disable for DHCP function

32 2.4.7 SSL (Path : Config -> TCPIP Setup -> SSL ) Setting of Enable/disable for TCP/IP SSL(TLS)password URLOpt (Path : CONFIG -> TCPIP Setup -> URLOpt) Setting when URL insertion is not activated.

33 2.4.8 Message Type (Path : CONFIG -> Setup ATM ->MessageType) Set the communication interface type for transaction 2.5 Encription key setting menu Master A part (Path : HOST mode -> EncKey Input -> Insert Master A) Insert the Part A master Key

34 2.5.2 Master B part (Path : HOST mode -> EncKey Input -> Master B part ) Insert the Part B master Key 2.6 Electronic journal operation and error list menu E-Journal-1 (Path : Teller Mode -> E-Journal-> View ALL) This menu can view, check, save electronic journal contents

35 2.6.2 E-Journal-2 (Path : Teller Mode -> E-Journal-> Search) Electronic journal contents can be viewed by specific date Error View (Path : System Mode -> Error View) Menu that will show error codes by different type and contents

36 2.6.4 Error Detail (Path : CONFIG -> Error Detail -> ViewALL(Search)) Menu that show past errors by timeperiods

37 2.7 System Mode menu Version (Path : system Mode -> Version) Shows the S/W and device versions Config Print (Path : System Mode -> Config Print) Menu that prints ATM setting information

38 2.7.3 EJ del (Path : System Mode -> EJ del) Deletes all contents of electronic journal Print Test (Path : System Mode -> Diagnostics-> Print Test) Tests the Printer Device CDM Test (Path : System Mode -> Diagnostics-> CDM Test) Tests the CDM Device.

39 2.7.6 C/R Test (Path : System Mode -> Diagnostics-> C/R Test) Tests the C/R Device Modem Test (Path : System Mode -> Diagnostics-> Modem Test) Tests the Modem Device.

40 2.7.8 Keypad Test (Path : System Mode -> Diagnostics-> Keypad Test) Tests the Keypad Device

41 Appending A. Device Error Code A-1. CDM(LCDM1K) ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION CS001 CS002 CS003 CS004 CS005 CS006 CS008 CS009 CS010 CS012 CS013 CS014 CS015 CS016 CS017 CS018 CS019 CS020 CS021 CS022 CS023 CS024 CS025 CS032 CS033 CS034 CS035 CS036 CS037 CS038 CS03B CS03C CS03D CS03F CS041 CS042 CS043 CS044 CS045 CS047 CS049 CS04A CS04E Rx Signal Error Rx Error Rx Error(etc) Port Open Error SP Application Error Idle Processing Error Retry Open Command Port Closed Error Undefined Command Recive Check1 (Sensor0) detected Check2 (Sensor0) detected Div1 (Sensor0) detected Div2(Sensor0) detected Eject (Sensor0) Error Exit (Sensor0) Error SOL (Sensor1) Error Reject (Sensor1) Error Data Recv Error NAK Retry Timeover Error Command Send Retry Timeover Error RecvData Bcc Error RecvData SOH timeout RecvData ETX timeout Pickup Error JAM at CHK1,2 Sensor Overflow bill JAM at EXIT Sensor or EJT Sensor JAM at DIV Sensor Undefined command Bill- End Note request error Counting Error(between DIV Sensor and EJT Sensor Counting Error(between EJT Sensor and EXIT Sensor) Reject Tray is not recognized Motor Stop JAM at Div Sensor Timeout (From DIV Sensor to EJT Sensor) Over Reject Cassette is not recognized Dispensing timeout Diverter solenoid or SOL Sensor error SOL Sensor error Purge error (Jam at Div Sensor) Check the connection of the device cable, If problem persist replace the device, cable, or port. Software error. Please the manufacturer if these error happen. Reset the machine. If problems persist, please contact the service provider. ( Please refer to CDM maintenance manual) Check the connection of the device cable, If problem persist replace the device, cable, or port. Reset the machine. If problems persist, please contact the service provider. ( Please refer to CDM maintenance manual)

42 A-2. CARD(Sankyo) ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION IS001 IS002 IS003 IS004 IS005 IS006 IS007 IS008 IS009 IS010 IS011 IS012 IS013 IS015 IS016 IS017 IS018 IS019 IS020 IS021 IS022 IS023 IS024 IS025 IS026 Rx(FIFO) Singnal Error Rx(OVERRUN) Error Rx Error(etc) Port Open Error SP Application Error Retry Open Command SP Undefined Command Recived Undefined Command Error Command Execution is impossible HardWare is not present Command data error ICRW does not have keys Incomplete at intake or withdraw Timeout at intake(completed reading at least magnetic Timeout at intake or withdraw Latch operation error Unknown error code ACK recived retry over Recived Timeout RecvData Bcc Error RecvData Len Error RecvData timeout(stx) RecvData Bcc error ETX retry Timeover ETX Timeover Check the connection of the device cable, If problem persist replace the device, cable, or port. Software error. Please the manufacturer if these error happen. Reset the machine. If problems persist, please contact the service provider. Check the connection of the device cable, If problem persist replace the device, cable, or port.

43 A-3.Pinpad(Keyu) ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION ES001 ES002 ES003 Rx(FIFO) Signal Error Rx(OVERRUN) Error Rx Error(etc) ES004 Port Open Error The connection between the MCU and the communication port is not established. Please check the connection between MCU and the PC. If problem persists, replace the cable or MCU board ES005 ES006 ES007 ES008 ES009 ES010 ES011 ES012 ES013~015 ES016 ES017 ES018 ES019,ES020 ES021 ES022 ES023,ES024 ES025~027 ES028 ES029,ES032 ES030 ES031,ES033 ES411 ES412 ES413 ES414 ES415 ES416 ES417 ES418 ES419 ES420 ES421 ES422 ES423 ES424 ES425 ES426 ES427 ES428 ES429 ES430 ES431 ES432 SP Application Error idle Processing Error retry Open Command Work Key length Error(only 32byte) MKey1 length Error(only 32byte) MKey2 length Error(only 32byte) Mac Masterkey Length Error SP Undefined Command Recive Init error Ready pad error Pin block error Normal key error Internal Error(Mac) SP step Error Account Length Error( 12byte) SP step Error Normal mode (Key) error Senddata timeover(command) Recvie BCC timeover STX timeover ETX timeover Command parameter error Interval time between PIN inputting less than limitation Length of command error Command missing end parameter 03h Command should wait some time before execute Invalid command Command executes failure BCC check error Data receive timeout Invalid Master Key The Key is too simple, each Byte is same Invalid command tamper reach to 5 times, EPP has been locked Key invalid or same values Key has been stored in device Key invalid or does not be activated Has to modify administrator password first Has to load Master Key first Key invalid Key loading error reach to 3 times, EPP has been locked EPP does not be Fixed on device (like ATM and so on) correctly Command invalid because EPP does not be Fixed on device correctly Random code invalid Key authenticated error Software error. Please the manufacturer if these error happen. Check the connection of the device cable, If problem persist replace the device, cable, or port. Hardware error. Please the manufacturer if these error happen

44 A-4.SIU ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION FS001, FS013 FS002, FS014 FS003, FS015 FS004 FS005 FS006, FS016 FS007, FS017 FS008, FS018 FS009, 019,021 FS010 FS011 FS012 FS020 GS001, GS009 GS002, GS010 GS003, GS011 GS004, GS012 GS005 GS006, GS013 GS007,GS008 KS001, WS001 KS002, WS002 KS003, WS003 KS004,KS005 KS006 KS007 KS008,KS009 KS010 KS011 KS012, KS014 KS013 WS004 WS005 WS006 WS007 WS008 WS009 WS010 WS011, WS014,WS015 WS016 WS017,018,019 Watch Dog DLL load error Non defined application command Reset Dll load error Reset initial error Reset default error Watch Dog DLL load error Watch Dog registry error Watch Dog Map IO base error Watch Map Reset base error Watch dog default error GPIO Dll load error GPIO Registry error Unknown value return GPIO DLL Loading error GPIO registry Error GPIO Map IO base Error GPIO Port number Error Unknown value return GPIO default error Invalid data(status) Rx(FIFO) Signal Error Rx(OVERRUN) Error Rx Error(etc) Idle error Init timeover Device timeover Recive retry count timeover Recive timeover Recive poll timeover Recive frame timeover Recive frame retry over Port Open error Invaild command Idle error Invalid data(status) Invalid data ( in ready) Invalid address error Undefined response code Init command timeover Recvie timeover Poll timeover Recive frame timeover Software error. Please the manufacturer if these error happen. Check the connection of the device cable, If problem persist replace the device, cable, or port. Software error. Please the manufacturer if these error happen Check the connection of the device cable, If problem persist replace the device, cable, or port.

45 A-5. Printer(Rexod) ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION PS001 PS002 PS003 PS004 RX FIFO error RX over run Other communication driver error Port error Check the connection of the Printer cable, if problem persist replace the Printer, cable or the port PS005, 006,007 PS008 PS009 PS010 PS011 PS012 Invaild Command Print data size over Eject Command error Undefined command error Print error(no Paper) Eject error(no Paper) Software error. Reset the machine, if problems persist, please contact the manufacturer PS013 Head-Up Error Close the printer header and press reset PS014 Cut error Parts need to be replaced PS015 Feed jam error remove the paper jam and press reset PS016 Recvie time over Check the connection of the Printer cable, if problem persist replace the Printer, cable or the port PS017 Paper End Supply Paper A-6. ADA ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION AS001 AS002 AS003 AS004 RX FIFO error RX over run Other communication driver error Port Open error Check the connection of the Printer cable, if problem persist replace the Printer, cable or the port AS005,006,007 AS008 AS009 AS010 AS011 AS012 AS013 AS014 AS015 Non-defined application command Port close Error Non-defined application command Non-Command Response error Double work error TTS Stop error Response error Non-defined application command Response time over Software error. Reset the machine, if problems persist, please contact the manufacturer A-7. TCPIP ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION TS001 Invalid command Software error. Reset the machine, if problems persist, please contact the manufacturer TS002 Open error Check the connection of the Modem cable, if problem persist replace the modem, cable or the port TS003 IP/PortNum Error Please check IP port number and insertion. If TS004 TS005 TS006 TS007 TS008 TS009 TS010 TS011 TS012 Socket Create Fail Send Data Error Send Data Length Error Send Socket Error Send TimeOver Sesstion Connect NG Send Data Error Receive Fail Receive Socket Error normal, please contact the manufacturer. Check the LAN cable and port connection, TCPIP communication connection, if problems persist, please contact the service provider.

46 TS013 Receive Time Over TS014 TS015 Invalid command length Error Please Reset the machine, if problems persist, please contact the service provider. A-8. Modem ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION MS001 MS002 MS003 MS004 MS005 MS006 MS007 MS008 MS009 MS010 MS011 MS012 MS013 MS014 MS015 MS016 Port error Port close error Invalid command Port error on initial Send Data Fail Port error on dial Port error on status Time out command error No dial tone Dialing time over Dial command error Dial error ENQ timeover Disconnection Line Disconnection Dialing failed (Dialing retry over) Check the connection of the Modem cable, if problem persist replace the modem, cable or the port Check the dial tone from the phone jack MS017 Receive NAK retry over Please Reset the machine, if problems persist, please contact the service provider. MS018 MS019 MS020 MS021 MS022 MS023 MS024 MS025 MS026 ACK timeover STX timeover ETX timeover BCC timeover EOT timeover Disconnect Response ETX Disconnect EOT Disconnect Unknown error after send Software error. Reset the machine, if problems persist, please contact the manufacturer

47 A-9. ECDM2K ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION C4101 C4102 C4103 C4104,C4109 C4110, C4108 C4111, C4105 C4107 C4106 C4120,C4121 C4122 C4123 C4124 C4125 C4126 C4041 C4042 C4043 C4044 C4002 C4003 C4004 C4005 C4006 LSR RX FIFO Error LSR_RX_OVERRUN Error Default error Port error Invalid command Undefined command error Note position error Command processing Data recvie timeout(retry over) Data recvie timeout SOH time over SOH time over(retry over) Etx time over Etx time over(retry over) Pickup error(1 cassette) Pickup error(2 cassette) Pickup error(3 cassette) Pickup error(4 cassette) Time-out on feeding between CHK Sensor and RVDT Start Sensor Time-out on feeding between DIV Sensor and EJT Sensor Time-out on feeding between EJT Sensor and EXIT Sensor A note is not passed on EXIT Sensor Ejecting the note suspected as rejected Check the connection of the CDU cable, if problem persist replace the CDU, cable or the port Reset the machine. If problems persist, please contact the service provider. This error happens if there is no money in the machine but there is money in the software C4007 C4008 C4009 C400A C400B C400C C400D C400E C4020 C4021 C4022 C4023 C4024 C4025 Abnormal note management Abnormal note management Jamming on EJT Sensor Jamming on EXT Sensor Detecting notes on the path before start of pick-up Dispensing too many notes for one transaction (120 note) Rejecting too many notes for one transaction (Default limit: 20 notes) Abnormal termination during purge execution Detecting sensor trouble or abnormal material before start Detecting sensor trouble or abnormal material before start Detecting trouble of solenoid operation before dispense Detecting trouble in motor or slit sensor before dispense Detecting no cassette0 requested to dispense banknotes Detecting Near-end status in the cassette requested to dispense (When Near-end detection mode is turned on) Reset the machine. If problems persist, please contact the service provider. ( Please refer to CDM maintenance manual) C4026 C4027 C4028 C4029 C402A C402B C402C C4030 C4031 Detecting no reject cassette before start or for operation Failed to calibrate sensors Jamming or sensor failure in the Cash Cassette More banknotes than the requested are dispensed Jamming between RVDT Start Sensor and DIV Sensor Dispensing is not terminated within 90 seconds Detecting no cassette1 requested to dispense banknotes Recognizing abnormal Command Recognizing abnormal Parameters on the command Not to give Verify command on Reset after downloading program Reset the machine. If problems persist, please contact the service provider. ( Please refer to CDM maintenance manual)

48 C4032 C4033 C4034 C4112 C4113 C4114 C4115 C4116 C4117 C4118 C4119 Failure of writing on program area Failure of Verify detecting SENS0_DIV1 detecting SENS0_DIV2 detecting SENS0_EJT detecting SENS0_EXT detecting SENS0_RJT detecting SENS0_SOL detecting SENS1_RVSTL detecting SENS1_RVSTR A-10.APPL Control ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION M0001 M0002 M0003 M0004 System Memory Failure Operation system error Invalid transaction State failure Invalid TNF index error Reboot the machine. If problems persist, please contact the service provider. Software error. if problems persist, please contact the manufacturer EA001 Pinpad reset error EA010 EA003 EA004 EA005 EA006 PinPad password error MMkey error SMkey error Pin Checksum error Pinpad input compute error 0A001 0A002 0A003 Terminal code (TranType) length error After Terminal code(trantype), is not FS(0x1b) Tran code length error Reset the machine. If problems persist, please contact the service provider and processing company. 0A004 0A005 0A006 0A007 0A008 0A009 0A010 0A011 0A012 0A013 HostToal trancode error(!=50) HostToal trancode error(!=51) After trancode, is not FS(0x1b) Business date length error After Business date, is not FS(0x1b) Tran data length error After trandata, is not FS(0x1b) HostToal send/recv error HostToal recive mac error HostToal mac calc error 0A014 Terminal code not matched(rever S/R) Check the terminal code inserted in the ATM. If problems persist, please contact the service provider 0A015 0A016 0A017 0A018 0A019 Sequence number length error Sequence number is not matched After seq number, is not FS(0x1b) Cancel recive error Cancel recive mac error Reset the machine. If problems persist, please contact the service provider and processing company. 0A020 Cancel mac calc error 0A021 Phone number length is wrong Check the phone number inserted in the ATM. If problems persist, please contact the service provider 0A022 0A023 0A024 0A025 0A026 0A027 0A028 0A029 0A030 0A031 0A032 0A033 0A034 Status msg timeout Trandata length error(status) After Miscell-1, is not FS(0x1b) After Miscell-2, is not FS(0x1b) After Miscell-3, is not FS(0x1b) Status host recive error Status recive mac error Status mac calc error Config msg timeout Config msg trancode error Config msg recive error Config recive mac error Config mac calc error Reset the machine. If problems persist, please contact the service provider and processing company.

49 0A035 0A036 0A037 0A038 0A039 0A040 0A041 0A042 0A043 0A044 0A045 0A046 0A047 0A048 TranCode is not equal Response code length error After Response code, is not FS(0x1b) Auth Num length error After Auth Num, is not FS(0x1b) Tran date length error After tran date, is not FS(0x1b) Tran time length error After tran time, is not FS(0x1b) After amount1, is not FS(0x1b) After amount2, is not FS(0x1b) Tran Msg recive timeout Tran Msg recive mac error Tran Msg mac calc error CA012 Pickup error Check and see if there are bills in the cassette. Reset the machine. If problems persist, please contact the service provider and processing company.. CA013 Dispensed money is Not equal please contact the service provider CA014 Pickup error retry over This error happens if there is no money in the machine but there is money in the software A-11. ECDM3 ERROR CODES - ERROR DESCRIPTION - CORRECTIVE ACTION C5101 C5102 C5103 C4104,C4109 C5110, C5108 C5111, C5105 C5107 C5106 C5120,C5121 C5122 C5123 C5124 C5125 C5126 C5A50 C5A51 C5A52 C4A53 C5A01 C5A02 C5A03 C5A04 C5A05 C5A06 LSR RX FIFO Error LSR_RX_OVERRUN Error Default error Port error Invalid command Undefined command error Note position error Command processing Data recvie timeout(retry over) Data recvie timeout SOH time over SOH time over(retry over) Etx time over Etx time over(retry over) Pickup error(1 cassette) Pickup error(2 cassette) Pickup error(3 cassette) Pickup error(4 cassette) Feeding Time-out between CHK Sensor and RVDT Start Sensor Feeding Time-out between RVDT Start Sensor and DIV Sensor Feeding Time-out between DIV Sensor and EJT Sensor Feeding Time-out between EJT Sensor and EXIT Sensor A Note Is Staying at EXT Sensor Ejecting the note suspected as rejected Check the connection of the CDU cable, if problem persist replace the CDU, cable or the port Reset the machine. If problems persist, please contact the service provider. This error happens if there is no money in the machine but there is money in the software

50 C5A07 C5A08 C5A09 C5A0A C5A0B C5A0C C5A0D C5A0E C5A10 C5A11 C5A12 C5A13 C5A14 C5A15 C5A16 C5A17 C5A18 C5A19 C5A1A C5A1B C5A1C C5A20 C5A21 C5A22 C5A23 C5A24 C5A25 C5A28 C5A29 C5A2A C5A2B C5A2C C5A2D C5A30 C5A31 C5A32 C5A33 C5A34 C5A35 C5A36 C5A37 C5A38 C5A39 C5A3A C5A3B C5A40 C5A41 C5A42 C5A43 C5A44 C5A45 C5A46 C5A47 C5A48 C5A49 C5A4A C5A4B C5A50 C5A51 Abnormal note management Abnormal note management Jamming on EJT Sensor Jamming on EXT Sensor Detecting notes on the path before start of pick-up Dispensing too many notes for one transaction (120 note) Rejecting too many notes for one transaction (Default limit: 20 notes) Abnormal termination during purge execution Detecting Trouble of Solenoid Operation Before Dispensing Detecting Trouble in Motor or Slit Sensor Before Dispensing Not Detecting Reject Tray before Start or for Operation Failed to Calibrate Sensors More Banknotes than the Requested are Dispensed Dispensing is Not Terminated within 90 Seconds Recogniging Abnormal Command Recognizing Abnormal Parameters on the Command Failure of Writing on Program Area Failure of Verify Not to Give Verify command on Reset after Downloading Program Failure of Writing EEPROM Mismatches Checksum of EEPROM on Writing EEPROM RVST_Left Sensor is Always On. RVST_Right Sensor is Always On. Divert_Left Sensor is Always On Divert_Right Sensor is Always On Eject Sensor is Always On. Exit Sensor is Always On. RVST_Left Sensor is Always Off RVST_Right Sensor is Always Off Divert_Left Sensor is Always Off Divert_Right Sensor is Always Off Eject Sensor is Always Off Exit Sensor is Always Off. Check1_Left Sensor is Always On Check1_Right Sensor is Always On Cassette1 Sensor is Always On Check2_Left Sensor is Always On Check2_Right Sensor is Always On Cassette2 Sensor is Always On. Check3_Left Sensor is Always On Check3_Right Sensor is Always On Cassette3 Sensor is Always On Check4_Left Sensor is Always On. Check4_Right Sensor is Always On Cassette4 Sensor is Always On Check1_Left Sensor is Always Off. Check1_Right Sensor is Always Off Cassette1 Sensor is Always Off. Check2_Left Sensor is Always Off. Check2_Right Sensor is Always Off Cassette2 Sensor is Always Off Check3_Left Sensor is Always Off Check3_Right Sensor is Always Off Cassette3 Sensor is Always Off Check4_Left Sensor is Always Off. Check4_Right Sensor is Always Off Cassette4 Sensor is Always Off Banknote Pick Up Error in the Cassette1 on NEAREND State Banknote Pick Up Error in the Cassette2 on Reset the machine. If problems persist, please contact the service provider. ( Please refer to CDM maintenance manual) Reset the machine. If problems persist, please contact the service provider. ( Please refer to CDM maintenance manual)

51 C5A52 C5A53 C5A54 C5A55 C5A56 C5A57 C5A58 C5A59 C5A5A C5A5B C5A5C C5A5D C5A5E C5A5F C5A60 C5A61 C5A62 C5A63 C5A64 C5A65 C5A66 C5A67 C5A68 C5A69 C5A6A C5A6B C5A6C C5A6D C5A6E C5A6F NEAREND State Banknote Pick Up Error in the Cassette3 on NEAREND State Banknote Pick Up Error in the Cassette4 on NEAREND State Jamming or sensor failure in the Cash Cassette1 Jamming or sensor failure in the Cash Cassette2 Jamming or sensor failure in the Cash Cassette3 Jamming or sensor failure in the Cash Cassette4 Not Detecting Cash Cassette1 before Start or for Operation Not Detecting Cash Cassette2 before Start or for Operation Not Detecting Cash Cassette3 before Start or for Operation Detecting Cash Cassette4 before start or for operation Cash Cassette1 is Near-End (In Case of Near End Detection Mode) Cash-Cassette2 is Near-End (In Case of Near End Detection Mode) Cash-Cassette3 is Near-End (In Case of Near End Detection Mode) Cash-Cassette4 is Near-End (In Case of Near End Detection Mode) Pick-up Error in Cassette1 ( Banknotes exist in Cash Cassette1) Pick-up Error in Cassette2 ( Banknotes exist in Cash Cassette2) Pick-up Error in Cassette3 ( Banknotes exist in Cash Cassette3) Pick-up Error in Cassette4 ( Banknotes exist in Cash Cassette4) Different between Type of Cassette1 Set to Main Body (Contol Board) and Type of Cash Cassette1 by Dip Switches Different between Type of Cassette2 Set to Main Body (Contol Board) and Type of Cash Cassette2 by Dip Switches Different between Type of Cassette3 Set to Main Body (Contol Board) and Type of Cash Cassette3 by Dip Switches Different between Type of Cassette4 Set to Main Body (Contol Board) and Type of Cash Cassette4 by Dip Switches Cannot Find Type1 Cassette on Request of Dispensing Type1 Cannot Find Type2 Cassette on Request of Dispensing Type2 Cannot Find Type3 Cassette on Request of Dispensing Type3 Cannot Find Type4 Cassette on Request of Dispensing Type4 All Type1 Cassettes Are under Bill End Status on Request of Dispensing Type1 All Type2 Cassettes Are under Bill End Status on Request of Dispensing Type2 All Type3 Cassettes Are under Bill End Status on Request of Dispensing Type3 All Type4 Cassettes Are under Bill End Status on Request of Dispensing Type4

52 HW Maintenance Manual Table of 1 External Features Internal Features.54 2 System Specifications H/W Operation and Maintenance SYSTEM POWER System Block Diagram Embedded-PC(WinCE 6.0) Device Parts ETC Parts Port How to Insert and Remove Flash Card How to Load/Upgrade the Software Check for Abnormality of Electric Power Check for Abnormality in COM Port Check point when screen looks abnormal Bill despenser_lcdm To refill cassette with cash Fix dispenser error <Restoring jam> Card Reader Card reader instruction In case of card reader error Keypad(PCI3.0) EPP insertion instruction EPP F/W Update & Activate instruction Battery Voltage Check Trouble shooting Battery Spec : 3.6V AA Size Printer Module Name of each parts Method of installation and removal of Paper switch and LED : Self Test and Reset function and Printer module status is showing What to do in case of error Maintenance Installation space PL-SU101T Dimension... 88

53 1 External Features Figure 1. Layout of PL-SU102T (Front View)

54 1.1 Internal Features Figure 2. Layout of PL-SU101T (Door Open)

55 2 System Specifications

56 3 H/W Operation and Maintenance 3.1 SYSTEM POWER 1) Turn on the Power Switch. Figure 3. Power Switch of SMPS >> Turn on Power Switch of SMPS. >> To turn off the system power, and turn off the power switch of SMPS.

57 3.2 System Block Diagram Figure 3. Block Diagram

58 3.3 Embedded-PC(WinCE 6.0) Device Parts Figure 4. Device Port COM2 : KEPAD(EPP) COM3 : Thermal Printer(DH) COM5 : Cash Dispenser(CDM) COM6 : Card Reader(C/R) COM7 : Reserved COM1 : Debug ETC Parts Port >> Power Figure 6. ETC Parts Port >>

59 >> SD CARD : SD Slot How to Insert and Remove Flash Card Insert >> You can insert the Flash Card on the back of the Main Control Unit. You will find a slot in which you can plug the Flash card (as shown on the pictures) How to Load/Upgrade the Software 1 4. If you get the message Download Complete, Software s Load/Upgrade is completed.

60 3.3.5 Check for Abnormality of Electric Power 1. EC15 check on both ends, 3.3V 2. EC13 check on both ends, 1.8V 3. EC16 check on both ends, 1.2V

61 3.3.6 Check for Abnormality in COM Port Check for Abnormality in COM Port using LOOPBACK JIG 예

62 3.3.7 Check point when screen looks abnormal Figure 5. LCD Controller Board

63 3.4 Bill despenser_lcdm To refill cassette with cash 1) Pull out the cassette using the handle marked handle below. 2) When inserting the cassette back after refill, simply push the cassette all the way back. Since there is a spring at the end pushing back, you must push all the way in until it feels snug, and feeling the click. Figure Bill Despenser 3) Hold on to the handle of the cassette, and pull the cover up to open the cassette. Pull the Handle forward, and secure it. 4) Inside the cassett, press the pusher switch, and pullto the front of cassette, secure it on the hook. Figure 8. Cash Cassette 5) Place the cash inside the cassette between the pusher and the back, front of the bill exit slot, push the pusher switch, and slowly push the pusher back.(line up the cash along the right or left side of the cassette). 6) When the cash fill is complete, close the lid, push it back in the dispenser slot. (Make sure it is all the way in until the click is felt)

64 3.4.2 Fix dispenser error 1) Check the back of the dispenser for power and data cable. 2) Pull the cassette forward, and check for anything that may be blocking the path. 3) Check for the path on the dispenser for anything in the path. In case of a Jam remove the object in the following way. <Restoring jam> 1) Pull the handle forward, and pull up, opening the cover of dispenser Figure 9. Jam removal Remove the jam by turning on the handle on the right

65 3.5 Card Reader Card reader instruction 1) When instructed to do so on the screen, insert the card all the way back to the card reader. As the Dip Type, push all the way until it clicks In case of card reader error 1) Check the power switch and data cable connection. >> Both data and 12V power are connected by a single cable. : check 12V power and COM6 Port : check for any damage to the Cable( including bracket) Figure 10. Card Reader Cable drawing 2) When communication functions normally between AP Program, LED will turn On Figure 11. Card Reader LED

66 3.6 Keypad(PCI3.0) 1) When power is provided, normally Buzzer will sound. 2) Check through TP. >> check the PC(Comport) and Cable connection. >> Keypad Cable consists of COM2(RJ45 + Molex ) Figure 12. Keypad Cable drawing

67 3.6.1 EPP insertion instruction 1. Cable connection 1. USB(5V), Serial Port conncetor -> PC connect 2. RJ45 connector -> keypad connction beep will sound when connected properly Fig. 1 Run program 2. Run program and communication connection 1. In key insertion program folder, run PCI_DEMO.EXE file 2. click arrow button, after choosing COM port, click button ( when port opens, green light will lid ) 3. Click, and check the status window to see of machine connected properly.

68 3. Key insertion 1. Choose, and click and enter on keypad number (default 8digit password), and press Enter. 2. Press new password and press Enter. 3. Reenter the same password and press Enter. 4. Choose, and click, and keypad enter numbers (default 8digit password), and press Enter. 5. Enter new password , and press Enter. 6. Reenter the same password and press Enter. 7. Choose, and click button, and enter the new password , and press Enter. 8. Choose, and click button, and enter the new password , and press Enter 9. Click button and set date and time. 10. Click to complete key insertion.

69 4. Operation check 1. Insert on P: 07, on F: 01, and press button. 2. Check the bottom status window if the parameter insertion is done successfully. 3. after click PT Entry button, press keypad button to see if it displays correctly with beep sound. (Hexa Code) 5. 거래제한해제 1. Insert on P:A4, on F : 00, and press button. 2. Check the bottom status window if the parameter insertion is done successfully.

70 3.6.2 EPP F/W Update & Activate instruction 1. Cable conncetion 3. USB(5V), Serial Port connector -> PC port connect 4. Open the battery cover, connect the two pins closer to the battery. Fig1. Pin conncetion by battery case 5. While the two pins are connected, connect RJ45 connector to keypad.. 2. Run F/W Update program 1. Run UpdateFW.exe in Update F/W Tool folder. 2. Set COM Port and click Update. 3. When window apprears with choice of files, choose the file with version to upgrade F/W *.hex file.. Fig2. Run F/W Update

71 4. When F/W Update completes properly, below message will appear. Fig3. F/W Update complete 5. If incase F/W Update is not successful, change the Baudrate to 9600 and try again. 6. For key insertion Activate program must be in operation activating EPP. 3. Run Activate program 1. Run ActAPP.exe file in ActAPP folder. Fig4. Run Activate Program 2. Set COM Port, click button to obtain code number. Fig5. Example of code number check 3. Insert the Activate key corresponds to code number in the below space, and press button to Activate.( Call the Manufacturer A/S Center)

72 Fig6. Example of Activate insertion 1. When Activate key value is correct and EPP Activate completes, below message will display with two beeps. Fig7. EPP Activate completion 2. In incase EPP Activate is not successful, message below will display. Fig8. EPP Activate not successful

73 3.6.3 Battery Voltage Check 1. Battery Cover removal (Screw 1EA Removal) 2. Check Battery Voltage (+ : Tester Red, - : Tester Black)

74 3.6.4 Trouble shooting Error >> Battery dead. Battery replacement 2. Beep sounding >> Battery Voltage range of 2.5V ~ 3.3V, beep will sound. >> Battery Voltage is below 3.6V replace Battery Battery Spec : 3.6V AA Size

75 3.7 1) Check connection +5V(2Pin) : ADA Board, Embedded Board +12V (4Pin) : CardReader, Embedded Board +24V (6Pin) : Cash Dispenser/Receipt Printer Input Voltage Range : AC90V~264V Output Voltage Range : DC 11.4V~12.6V, 23.5V~26.5V, 4.75V~5.25V Figure 13. SMPS Connector

76 Printer Module Name of each parts - PAPER ROLL BAR : ROLL BAR for PAPER installation Figure 14. Printer name for each parts - NEAR END SENSOR : SENSOR to measure remaining paper - TPH MODULE : MODULE to place TPH - TPH MODULE OPEN LEVER : JAM removal, for cleaning TPH LEVER for opening TPH MODULE - CUTTER MODULE : Cutter for cutting PAPER - CUTTER JAM removal LEVER : CUTTER lifts up causing JAM, a lever for eliminating CUTTER JAM

77 3.8.2 Method of installation and removal of Paper There could be lost to DATA, paper must be replaced while printer is not receiving DATA 1) Pull TPH Module open lever and open TPH Module. (Manual operation 2) Install the paper and press TPH Module

78 3) FEED the paper and Cut. 4) AUTO INSERT method. - Feed the paper into the slot while the TPH Module is closed

79 3.8.3 switch and LED : Self Test and Reset function and Printer module status is showing Figure 6. Switch and LED

80 (2) Reset Switch : will reset for Hard Ware 1) PWR LED - COLOR : Green LED - FUNCTION : POWER ON status will show - LED ON while energize 2) WAR LED (Warning LED) - COLOR : Orange LED - FUNCTION : Warning Status indicate - NEAR END SENSOR sensed (when paper running low) 3) ERR LED (Error LED) - COLOR : Red LED - FUNCTION : ERROR Status indicate - PAPER DETECTION SENSOR sense (when paper runs out) While TPH Module OPEN While CUTTER error, and etc. Will turn on wile ERROR on machine

81 3.8.4 What to do in case of error 1) What to do while Paper Jam * Warning When error occurs, it is safe to eliminate error while power off. 1) Open the TPH Module by pulling TPH Module open lever. 2) Remove remaining paper in Roller and Tph module. 3) Install pater as described above. 2) What to do when Cutter is raised causing error 1) Open the TPH Module by pulling TPH Module open lever. 2) Push Cutter jam removal lever multiple times Place the cutter to original down position

82 3.8.5 Maintenance Clean TPH and ROLLER, SENSOR every 3 month to reduce error. 1) TPH cleaning 1) Tool : Qtip, Alcohol 2) Instruction : Clean the heating element of TPH with Alcohol applied Q-tip. 3) Caution : Proceed when power off, and turn back on after the alcohol is dried

83 2) PAPER DETECTION SENSOR cleaning 1) Tool : Q-tip or brush (soft) 2) Instruction : removal of dust on SENSOR 3) Caution : watch out for scratch on the surface of sensor when using hard brush, or brushing too hard

84 Figure 17. Electronic Lock Factory Default Password - The default electronic lock password is: To open : *123456# To close : *# : Open : Close

85 Change the Password 1) Press * (then the red light will be on) 2) Press red button (Located inside the cabinet, behind the lock) Figure 7. Inside the cabinet 3) Set new password number (e.g. 1234) then press # (then the blue or green light will be on)

86 4 Installation space Figure 8. Installation space #1(Plan view)

87 Figure 9. Installation space #2(Side view)

88 5 PL-SU101T Dimension