VG7000 Digital Gateway

Transcription

1 VG7000 Digital Gateway Administrator Installation and Configuration Guide 08VG70M.SG1.00a.EN4

2 DSG, DSG logo, InterPBX, InterServer, Blaze Series, Savanna Series, VG5000, VG6000, VG7000, IP580, IP500, IP510, IP590, InterConsole, NAT Proxy, SIP Proxy BlazeLink and S300X are trademarks of DSG Technology. Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners. Copyright DSG Technology Inc. All rights reserved. 7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111 Tel: Fax: http: //

3 Table of Contents 3 Table of Contents Chapter 1 Installing VG7000 Digital Gateway...5 Before You Start...6 Overview of VG Installing VG7000 Digital Gateway...7 Login to VG Chapter 2 Configuring Digital Gateway...11 System Information...12 Protocol...12 Line Controle...14 Upload Pack...15 Change Password...15 Reboot...16 Chapter 3 Settings on InterPBX System...17 Adding Digital Gateway...18 Setting Trunk Parameters...19 Setting Port Parameters...20 Setting Digital Trunk ARS...23 Chapter 4 Monitoring Program...27 Installing DGMonitor...28 Using DGMonitor...28 Appendix A: System Specifications...33 Index...34

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5 Chapter 1 Installing VG7000 Digital Gateway 5 Chapter 1 Installing VG7000 Digital Gateway VG7000 is a digital gateway offering PSTN connections when using DSG IP-PBX systems. VG7000 supports E1/T1 ISDN (Integrated Services Digital Network) interface providing higher speed and accurate signaling alternative to analog networks. This chapter guides you through the preparation and installation of DSG VG7000 Digital Gateway.

6 6 Chapter 1 Installing VG7000 Digital Gateway Before You Start DSG VG7000 Digital Gateway is an electronic product. Please follow the recommendations below when you install or operate your system in order to avoid any injury and damage. Safety Recommendations Always use ESD-preventive tools when you plug the power cord. Do not disassemble or remove chassis cover of the system. If there is any problem of your system, please contact our service representatives. Environmental Prerequisites DSG VG7000 Digital Gateway needs to be installed in clean, dry, adequately ventilated areas. The system can be placed in a control room or on a rack. Please remain the control room in a suitable temperature and adequately ventilated environment. Overview of VG7000 Figure: VG7000 Front Panel Console Ethernet Trunk COM port RJ45 connector E1/T1 connector Link LED On Connected to LAN TX/RX LED Flashing Activity Ready LED On Connected to PBX Server Sync LED D-Link LED Green Flashing Red Red Off Green Flashing Green Red Off Physical layer sync ready Acquiring Alarm No trunk cable connected Sync with Data Channel Acquiring Initial failed No data-link

7 Chapter 1 Installing VG7000 Digital Gateway 7 Figure: VG7000 Rear Panel Power Ground Power switch Protective earthing knob Installing VG7000 Digital Gateway Step 1. Rack Mount Placement In addition to placing VG7000 on a desktop, you may mount it to a rack. Attach one rack mounting bracket on each side of the device front panel and secure each bracket with the provided screws. Step 2.Connecting Power Cord Plug one end of the power cord to the power connector on the rear panel of VG7000. Plug the other end of the power cord into a power outlet. Step 3. Connecting to LAN Connect an Ethernet cable from the Ethernet RJ45 port on VG7000 to any 10/100BaseT RJ45 port on a switching hub. Step 4. Connecting Trunk Cables Connect a cable from the Trunk RJ48 port on VG7000 to the DSC/CSU equipment provided by your carrier. Pin signals for connecting to DSC/CSU (DB-15) provided by your carrier RJ-48 Pin DB-15 Pin Signal

8 8 Chapter 1 Installing VG7000 Digital Gateway (on T1/E1 PIC) (Data numbering form) (Data numbering form) 1 11 RX/Ring/- <-->RX/Ring/- 2 3 RX/Tip/+ <-->RX/Tip/+ 4 9 TX/Ring/- <-->TX/Ring/- 5 1 TX/Tip/+ <-->TX/Tip/+ 3 4 Shield/Return/Ground 6 2 Shield/Return/Ground If you would like to setup a Tie Line with another PBX, connect the cable to the other PBX s T1/E1 port. Pin signals for connecting to other PBX s T1/E1 interfaces to set a Tie Line RJ-48 Pin (on T1/E1 PIC) RJ-48 Pin (Data numbering Signal (Data numbering form) form) 1 4 RX/Ring/- <-->TX/Ring/- 2 5 RX/Tip/+ <-->TX/Tip/+ 4 1 TX/Ring/- <-->RX/Ring/- 5 2 TX/Tip/+ <-->RX/Tip/+ 3 3 Shield/Return/Ground 6 6 Shield/Return/Ground Login to VG Choose a browser-enable PC on LAN where the VG7000 is located. Change the computer s IP settings to conform to VG7000 s default settings, if necessary. - Default IP Address: :89 (service port: 89) - Default Gateway: Default Subnet Mask: Launch the web browser. On the address bar, type the default IP address (using service port 89) to access

9 Chapter 1 Installing VG7000 Digital Gateway 9 VG You will be connected to the Administration website. Log in using the default password as below. You may download the Monitor program later to monitor the gateway status. - Default Password: 1234 Login using Console port The console port is used when you forget the Gateway s IP address. 1. Connect one end of the RS232 Cable come with the package to the COM port on your PC, and the other end to the Console port on VG From your computer, run HyperTerminal program. Assign a name and set baud rate at 9600 bps. 3. Power off the Switch and then turn it on. The connection will be established automatically. You can find the IP settings from the screen. NOTE: The RS-232 DB-9 connector enclosed with the package is with pin 2/3, pin 4/6, and pin 7/8 shorted.

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11 Chapter 2 Configuring Digital Gateway 11 Chapter 2 Configuring Digital Gateway This chapter guides you through the details of configuring VG7000 Digital Gateway. You will need to input the required parameters and set its direction to your IP-PBX System.

12 12 Chapter 2 Configuring Digital Gateway System Information You can configure the basic system IP settings. 1. Login to the Administration website. Go to Main Menu>System Information. You can find the system version and the MAC address of your VG Enter the IP address, Subnet mask and Gateway assigned to your VG Input your IP-PBX Server (Blaze or Savanna) IP address to establish the connection with your IP-PBX Server. Protocol You need to properly set trunk parameters to conform to the requirement of your ISDN services. 1. Go to Main Menu>Protocol. 2. Follow your carrier s instruction to select the appropriate option. Consult your ISDN service provider if you have any question.

13 Chapter 2 Configuring Digital Gateway 13 Protocol Type: The ISDN was implemented in many different vendors. Some of those are well defined and have a specification. Select the one from the list conforms to your carrier. If not specified, select None. - None - E1_EURO_ISDN - E1_AUSTEL_ISDN - E1_HKT_ISDN - E1_KOR_ISDN - T1_CAS - T1_NI2_ISDN - T1_4ESS_ISDN - T1_5ESS_9_ISDN - T1_5ESS_10_ISDN - T1_NTT_ISDN - T1_HKT_ISDN Note: When you see the red bullet next to the protocol you selected, it means your trunk has established the sync connection with the carrier. Line Code: Line Coding is the pattern that data assumes as it propagated over a communications channel. - B8ZS - AMI - HDB3 Termination Side: Select the termination side. Notice the other end of the trunk shall be opposite to the selected side. In most cases, when connecting to PSTN, select User. When establishing a Tie Line, if the PBX side is set as Network, set your VG7000 as User and vice versa. - User_Termination_Side - Network_Termination_Side Framing: Framing is a concept common to both DS1 and CEPT1 standards, though they differ in how they implement framing. A frame is the set of 24 (DS1) or 32 (CEPT1) 8-bit time slots that is treated as a single transmission unit, the superframe (also called D4 framing) and the extended superframe (ESF). - Extended_Super_Frame - Super_Frame

14 14 Chapter 2 Configuring Digital Gateway Clock Master: Select the trunk clock source. When choosing Clock_Master_Off, the clock is recovered from the line which is provided by your carrier. When choosing Clock_Master_On, the trunk clock source is provided by the internal clock source of the system. - Clock_Master_Off - Clock_Master_On Line Build Out Loss: This setting is applicable only to T1 trunks and used to control loss for different lengths of the line. - 0DB - 7_5DB - 15DB - 22_5DB Line Control You could edit the system phone number in this section. 1. Go to Main Menu>Line Control. 2. Input the phone number or DID number provided by your carrier. Source Phone No.: Input the phone number of the trunk provided by your carrier. When set as a Tie Trunk, assign a number representing this trunk. Notice that the number should conform to your carrier or regional telecom requirement. Dialing Prefix: Input the prefix you would like to add ahead of the number been dialed. DID Prefix: When DID numbers are applied to extension users, you may input the DID prefix provided by your carrier. When making outgoing calls, the DID prefix followed by the extension

15 Chapter 2 Configuring Digital Gateway 15 number will be carried out. For example, if the format of your DID number is 88615xxx, the receiver will be able to see for a call from extension 100. This will help the receiver to call back directly. Upload Pack When a new software version is available, you may upgrade your system. 1. Get the latest software from your dealer or DSG Technology. 2. Go to Main Menu>Upload Pack. 3. Click Browse and select the file to upload. Change Password 1. Go to Main Menu>Change Password. 2. Input your current password. The default setting is Type the new password and re-confirm.

16 16 Chapter 2 Configuring Digital Gateway Note: The password is the same as the one for logging to the DGMonitor program. Reboot When you change the IP address or update software, you might need to reboot the system. Go to Main Menu>Reboot to restart the system. Note: When reboot the system, please make sure that there is no call been transmitted on the system.

17 Chapter 3 Settings on InterPBX System 17 Chapter 3 Settings on InterPBX System When deploying VG7000 Digital Gateway, you need to configure the proper settings on InterPBX IP Communication System as well.

18 18 Chapter 3 Settings on InterPBX System Adding Digital Gateway You need to add the new Digital Gateway to the PBX Server. 1. Launch the web browser. On the address bar, enter your InterServer s IP address. (Please use service port 88.) 2. Click on the Administrator icon and login with your user name and password. 3. Go to Main Menu>Gateway Configuration>Digital Line Gateways. The "Digital Gateway list will be displayed. 4. Click the Add button to create a Digital Gateway. Before you add a new gateway, make sure the License Keys has been added. 5. Input the required data of this gateway. Name: Enter a name to describe this Digital Gateway. MAC Address: Enter the MAC address of the Digital Gateway. You may find the MAC address from the device label or from the Digital Gateway s administration website.

19 Chapter 3 Settings on InterPBX System 19 Trunk Number: Enter the available number of trunks you can use or purchase. CO Line per Trunk: Input the available channels of each trunk. For example, input 32 for E1 and 24 for T1. CO Line Extension Base: Input the starting number of CO Line extension number. The CO Line extension numbers will be assigned automatically. For example if you set 4000 for an 1-port E1, the associated extension numbers will be Jitter Buffer: From Jitter Buffer Depth drop down menu, depending on your bandwidth and CODEC, start with a Jitter Buffer with the minimum value. Jitter Buffer will dynamically adjust its value according to the party you are talking to and the bandwidth of the call but never below the value you have set. The higher value of Jitter Buffer will reduce the chance of packet loss during a call but might cause delays and the lower value will help to transmit the voice packets faster but might cause packet loss problems. Off-Premises and IP address: For Off-Premises Gateways, you will need to select the check box and enter its IP Address. A real (public) IP address is required for Off-Premises Gateways. QoS: If your network supports QoS, click the check box to activate this function. Note: If later on your needs grow and you need to add more trunks or channels into an existing gateway, you will need to delete the existing gateway from the list and create a new one with new trunk or channel numbers. Note: Please make sure you have available license keys before adding a new gateway. To check your license key, go to Main Menu>Operation Management>General Information. Setting Trunk Parameters You can further more set the parameters of each trunk to adjust the voice quality and other items. Select a gateway you would like to edit from the list and click the Trunk button to edit each trunk of the selected gateway.

20 20 Chapter 3 Settings on InterPBX System Trunk: Select a trunk you would like to edit from the list. CO Line Index Base: Input the starting number of the CO line display number. For example if you set it as 1, when there is an incoming call from port 1, the IP phones will display Incoming Call CO 1 instead of the extension number of the port, helping you to identify the CO lines being used. Transmit Gain: This field edits the TX Gain of the trunk, or how loud the external party hears your voice. The value here should conform to the one on Digital Gateway. The default value is 5. Receive Gain: This field edits the RX Gain of the trunk, or the volume of incoming calls. The value here should conform to the one on Digital Gateway. The default value is 5. DTMF Volume: This field edits the intensity of the DTMF tones in the trunk. The value here should conform to the one on Digital Gateway. The default value is 5. Tie Line: Select Tie Line check box if you would like to establish a tie to connect the Digital Gateway to other PBX using this trunk. Setting Port Parameters You can edit the ring assignment and other settings for individual ports or channels of a trunk. Select a gateway from the list and click the Port Setting button. Select a port from the list and click the Port Parameters button to edit.

21 Chapter 3 Settings on InterPBX System 21 Extension Number: The extension number will be displayed automatically based on your settings under CO Line Extension Base. You may also change the extension number here. Description: Input the telephone number or other information for this port. Enable: For maintenance purpose, you may need to temporarily disable some channels. Click the Enable check box to enable the channel or uncheck to disable it. CODEC: Choose the preferred CODEC from PCM, G or G.729 supported by InterPBX Communication System. PCM CODEC compresses and decompresses voice conversation to 64 Kbps providing the best speech quality but consumes larger bandwidths. G CODEC uses 5.3/6.3 Kbps, the less bandwidth from the three choices but may result in poorer call quality and finally G.729, which uses 8 Kbps. DID: When selected, incoming calls will be connected to extensions directly in stead of been picked up by Auto Attendant. This function is available when you have subscribed the DID service provided by your carrier. When you would like to set a direct line between two PBXs connected by Tie Line, you may also enable this function. Strip Prefix Digit: When the length of the number sent by DID is longer than your extension numbers, set the digit that needs to be removed. For example, if the carrier sends the full digits of DID prefix and extension number 6601xxxx and you have 4-digit extension number, you may set 4 in this field to delete the first 4-digits. The default value is 0.

22 22 Chapter 3 Settings on InterPBX System Fax Ext. Number: The InterPBX System can detect the fax signal of CO Line. Please enter the extension number of your fax machine here. When the InterPBX System detects a fax signal, the fax will be transferred to the fax machine. Ring Assignment: Ring Assignment allows you to assign a specific extension, extension group or AA Menu to answer incoming calls from a specific CO line or CO Line Group. In the Ring Assignment field, choose the option of Local or From CO Group. - If you select Local, input a specific extension number, extension group or AA Menu access code to answer incoming calls for this port in Business Hours, Break Hours, After Hours and Closed. The most common setting is to assign an AA Menu to answer phone calls. If you would like to play special greetings for holidays, select the Enable Holiday checkbox and the system will play the assigned greeting from Holiday List. For more details about AA Menu, Voice Mail and Holiday settings, please refer to InterPBX Administrator Installation and Configuration Guide. - If you select From CO Group, incoming calls will be answered according to the Ring Assignment of the CO Line Group you have assigned. For more details about CO Group s Ring Assignment, please refer to Administrator Installation and Configuration Guide. Silence Compression Enable: Silence Compression reduces network traffic whenever silence is detected during a conversation for a specific amount of time. Silence indicator packets will be sent out instead of full voice packets to reduce traffic. Caller ID Enabled: InterPBX s CO Line ports can detect both DTMF and FSK Caller ID. You may select or deselect it per your preference. Please note that before using this function, the Caller ID service must be provided by your local telephone company. Apply Settings After finalizing the settings of this port, if you want the other ports to be identical as this one, you may apply the settings to the others, saving you the hassles of configuring each port individually. 1. Click on Apply Setting to and a new window will appear displaying the parameters you have entered.

23 Chapter 3 Settings on InterPBX System Apply or change the settings as you desire. 3. Enter in the field Apply to Port the first and the last port you would like to be identical to the present settings. If the range selected includes this port, the new settings, if any, will also be applied to this one. Setting Digital Trunk ARS After you add a Digital Gateway to your system, you need to edit the associated ARS (Automatic Route Selection) policies and procedures allowing extensions to access those digital trunks for making calls. Step 1: Add a route 1. Go to Main Menu>System Configuration>Route. 2. Click the Add button to increase a route. 3. Input the description of this route. 4. In different business hours, click CO Group and select a Digital Gateway you would like to use from the list.

24 24 Chapter 3 Settings on InterPBX System Step 2: Set ARS 1. Go to Main Menu>Group Management>Class of Service. 2. Select a Class of Service from the list and click the ARS button to apply the route you just created to the selected CoS. 3. In Dialed String, define your policy and procedure. You may input the commonly used international access code and country code, such as for calls from US to UK, or long distance access code and area code, such as 1212 for calls to New York. You may also set a specific number representing the digital trunk code such as 7. The digit length shall not exceed 28 and the string shall be a unique one. 4. Set the Minimum and Maximum Digits length of dialed numbers. 5. From the Route list, select a digital trunk route you would like to adopt. 6. When editing digital trunk ARS, skip the Delete and Insert items. 7. Click the Add button to increase this policy and procedure to ARS list. To remove, select one from the list and click the Remove button. 8. You may also click the Copy from button and increase one by modifying others.

25 Chapter 3 Settings on InterPBX System 25 Making calls using ARS 1. Lift the handset. Press your CO line access code (e.g. 0 ) to get a line and input the phone number you would like to call. 2. Depending on your Class of Service and business hour, the call will be routed to your digital gateway for connecting to PSTN. For example, if you set in Dialed String, when you dial xxxxxxxxxxx, all calls from US to Japan will get through the Digital Trunks. Making calls using Digital Trunk access code 1. Lift the handset. Press the access code assigned to your digital gateway followed by the phone number. 2. The call will be routed to your digital gateway for connecting to PSTN. For example, if you set 7 in Dialed String as the Digital Trunk access code, when you dial , the call to UK will get through your Digital Trunk.

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27 Chapter 4 Monitoring Program 27 Chapter 4 Monitoring Program Digital Gateway Monitor is a software program which can display real-time system status. It also provides log files and event logs allowing you to analyze the connection and transmission status.

28 28 Chapter 4 Monitoring Program Installing DGMonitor 1. Launch the web browser. On the address bar, type your VG7000 IP address (Please use service port 89). The default IP is 2. Click the Download Monitor icon to download and save the program to your computer. 3. Extract the setup.zip file and you will get setup.exe file. 4. Double click on the setup.exe. The DGMonitor will be installed automatically. When completes, you will find it from Start>Program>DSG>DGMonitor and a shortcut on your desktop. Using DGMonitor

29 Chapter 4 Monitoring Program From Start>Programs>DSG>DGMonitor or your desktop, launch the program. 2. Log in with your VG7000 s IP address, user name and password. The default user name is Administrator and cannot be changed. The password is the same as the one you log in to VG7000. The default value is After you logged in, you will see the trunk status and logs. Line Status

30 30 Chapter 4 Monitoring Program Click Status and select Line Status tab. Each trunk will have its status indicator and description. Line description: - Gray out: Not configured. - Green text: Connected and properly set. Line indicator: - Yellow: The line is in use. Numbers of incoming call (represented as: I) or outgoing call (represented as: O) are displayed at the description field. - Gray: The line is idle. PSTN Event Click Status and select PSTN Event tab to check the log of each channel.

31 Chapter 4 Monitoring Program 31 Log Event Click the Logs button to check the logs of system.

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33 Appendix A: System Specifications 33 Appendix A: System Specifications CPU OS Network Interface Trunk Interface Signaling 32 bit RTOS 10/100 Mbps, RJ45 LAN Port 1-port of E1/T1, 120 Ohm -RJ48 connectors CAS T1 robbed bit: numerous country variants CCS ISDN PRI: numerous country variants including ETSI EURO ISDN, DMS, 5ESS, Japan INS1500 Internet Protocol TCP/IP, FTP Management Interface Web-Based GUI, Console Port Temperature 0-40 C Humidity 10% - 90% non-condensing Power Input: AC 100~240V, 1.5A, 50/60HZ Output: DC +5V/5.5A, +12V/2.8A Dimensions 65x270x440 mm (HxDxW), 1.5U Weight 4.15 kg

34 34 Index Index Apply Settings...22 Change Password...15 Clock...14 Console Port...9 Default IP...8 DGMonitor...28 DID Prefix...15 Digital Trunk ARS...23 Forgot IP Address...9 Framing...13 Installing VG7000 Digital Gateway...7 Line Control...14 Line Status...29 Login...8 MAC address...12 Password...9 Pin Signals...7 Port Parameters...20 Protocol...12 PSTN Event... 30, 31 Rack Mount...7 Reboot...16 Setting Trunk Parameters...19 Software version...12 Source Phone No...14 System Information...12 Upload Pack...15