Now Platform Technology Deep Dive

Transcription

1 Now Platform Technology Deep Dive Dragan Preocanin APJ Platform Innovation Team Lead ServiceNow Dylan Lindgren APJ Platform Innovation Team Senior UI Developer ServiceNow 1

2 Safe Harbor This presentation contains forward looking statements that are based on our management s beliefs and assumptions and on information currently available to management We intend for such forward looking statements to be covered by the safe harbor provisions for forward looking statements contained in the US Private Securities Litigation Reform Act of 1995 Forward looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management and the effects of competition Forward looking statements include all statements that are not historical facts and can be identified by terms such as anticipates, believes, could, seeks, estimates, expects, intends, may, plans, potential, predicts, projects, should, will, would or similar expressions and the negatives of those terms, although not all forward looking statements contain these identifying words Forward looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward looking statements We cannot guarantee that we actually will achieve the plans, intentions, or expectations disclosed in our forward looking statements and you should not place undue reliance on our forward looking statements Forward-looking statements represent our management s beliefs and assumptions only as of the date of this presentation We undertake no obligation, and do not intend to update these forward looking statements, to review or confirm analysts expectations, or to provide interim reports or updates on the progress of the current financial quarter Further information on these and other factors that could affect our financial results are included our filings we make with the Securities and Exchange Commission This presentation includes certain non GAAP financial measures as defined by SEC rules We have provided a reconciliation of those measures to the most directly comparable GAAP measures in the Appendix The information in this presentation on new products, features, or functionalities is intended to outline ServiceNow s general product direction and should not be included in making a purchasing decision The information on new products, features, functionalities is for informational purposes only and may not be incorporated into any contract The information on new products is not a commitment, promise, or legal obligation to deliver any material, code or functionality The development, release, and timing of any features or functionality described for our products remains at ServiceNow s sole discretion 2

3 Agenda ServiceNow solutions on the Now Platform Key capabilities highlights Customer success examples 3

4 Speaker Introduction NAME: Dragan Preocanin TITLE: APJ Platform Innovation Team Lead FUNCTION: Solution Consulting COMPANY: ServiceNow EXPERIENCE: 5 Years in ServiceNow Solution Consulting EXPERTISE: Solution Architecture, /Orchestration, ServiceNow Application Creation 4

5 Speaker Introduction NAME: Dylan Lindgren TITLE: APJ Platform Innovation Team Senior UI Developer FUNCTION: Solution Consulting COMPANY: ServiceNow EXPERIENCE: 1 Year in ServiceNow Solution Consulting, 2 years in ServiceNow Services EXPERTISE: Full Stack Web Development, Service Portal, ServiceNow Application Creation 5

6 ServiceNow System of Action Cloud Services IT SECURITY CUSTOMER SERVICE HR BUSINESS APPS Anomaly Detection Peer Benchmarking Performance Forecasting Predictive Modeling Now Platform Intelligent Automation Engine Service Portal Subscription & Notification Knowledge Base Service Catalog Developer Tools Reports & Dashboards Single Database Contextual Collaboration Orchestration Nonstop Cloud Multi-Instance Secure & Compliant Scalable 6

7 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 7

8 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 8

9 Create Amazing User Experiences On Any Device Go Native Go Mobile Key Highlights: Native Mobile Apps: Consistent experience regardless of device Service Portal : Design an experience and instantly preview renderings across devices Guided Tour : Show users how to navigate any form, report or app 9

10 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 10

11 Unleash Innovation No Code to Pro Code Complete Control Key Highlights: Studio IDE: Leading tool set integrations and predefined options Delegated Development: App resource allocation & enforcement Automated Testing Framework: Create, save, and run automated tests 11

12 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 12

13 Connect All Data and Processes Across Your Enterprise No Data Silos No Process Boundaries Key Highlights: CMDB: Single data model and system of record Orchestration: Codeless activity designer & templates to share data between activities MetricBase: capture and process time series data in real time 13

14 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 14

15 Integrate Anything Across Enterprise Systems s Without SCHEDULED JOBS FILE (CSV, EXCEL, XML) WORKFLOW LDAP BUSINESS RULES EVENTS MANUAL INTERACTION RULES MID SERVER WEB SERVICES (SOAP/REST) DATABASE (JDBC) POWERSHELL SHELL SCRIPTS JAVA Key Highlights: MID Server: Facilitates data across the platform and external app/data sources REST API Explorer: build & send REST requests 15

16 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 16

17 Reliable Built-in Security & Compliance Data Protection Day One Compliance What customer sees What everyone else sees ISO 27001, SSAE 16 SOC 1 Type 2 SSAE 16 SOC2 Type 2 FedRAMP Moderate JABP-ATO US DoD Impact Level 2 EU Privacy Shield Multi-Tier Cloud Security Standard (Singapore) Australian Signals Directorate (ASD) E N C R Y P T I O N I D E N T I T Y M A N A G E M E N T R O L E - B A S E D A C C E S S C O N T R O L S C O M P L I A N C E C E R T I F I C A T I O N S 17

18 Now Platform Notify Visual Task Board Connect Push SMS Service Portal Mobile User Experience & Notification Services Intelligent Automation Peer Benchmarking Developer Instance Git Automated Testing Studio IDE Dev Tools Code Sharing Delegated Development Portal Widget Editor Script Debugger Services Scripted APIs API Explorer Anomaly Detection Service Creator Forms Visual Portal UI Policies Table & Schema Builder AJAX Bootstrap HTML/CSS Javascript Angular JS JSON SOAP Performance Forecasting Reporting Engine Orchestration No / Low Code CMDB Knowledge Service Catalog Process Engine Pro Code Subscription Business Rules REST XML Predictive Modeling Core Services MID Server Import & Export Encryption Tokenization 2-Factor Authorization OAuth SAML SSO LDAP ACLs & Roles Security Scalable 18

19 Intelligently Automate Your Business Processes Automatically categorize and route work based on personalized adaptive intelligence Key Highlights: Agent Intelligence: Auto-assign Categories, Priorities and Groups Automate task dispatching Extend with APIs 19

20 Desjardins: Rapid Application Development Place screenshot here P R O B L E M Over 3,000 legacy apps on Lotus Notes Poor end user app experience Slow, tedious development cycles S O L U T I O N Migrate Lotus Notes apps to ServiceNow Use Agile development practices Apps created on ServiceNow: Loan, Change of Account, Grievances R E S U LT S 3X faster application development and delivery Reduced developer onboarding times to under 10 days Minimized hardware and platform maintenance costs Moving to ServiceNow has given us a consistent structure for our applications, and it allows us to easily share data and documents something we just couldn t do with Access and Excel-based tools - Jean-Pierre Thibert, RADev Center & Shared Services Director 20

21 Cox Automotive: Safety Automation App Place screenshot here Place screenshot here P R O B L E M Average 6 claims per 100 FTE s per year at an average cost of $7M 95 Customer Claims per year averaging $4M Total of $11M in claims annually S O L U T I O N Keep surveys easy for Auction Team Members to complete Allow shop leads to participate in survey process Keep solution affordable Complete using mobile devices Immediate scoring for quick feedback and remediation R E S U LT S $23M average annual cost avoidance (3000% ROI) Time to conduct audit from 1 day per location to 30 minutes Workers Compensation Claims reduced by 2 basis points 21

22 Need More Info? Customer Resources on Servicenowcom Analyst Research ebooks 22

23 Top Takeaways Build the applications your users will actually use Break application backlogs by extending your development resources Connect your data and processes with intelligent automation 23