Zimbra Master Distributor for France. Lars Rønning General Manager. Copyright 2008 Zimbra, Inc.

Transcription

1 Solutions Linux 2008 in collaboration with StarXpert Zimbra Master Distributor for France Lars Rønning General Manager Zimbra Europe 1

2 Communication s Rapid Evolution Always on, real-time access to the internet drives demand to find new efficiencies POTS VoIP 4 MB unlimited 2 Surf Share Author Collaborate

3 Major Changes in the Software Market Legacy thinking, development cannot keep pace! AJAX and Offline Browsing Blurring the lines between desktop clients and traditional websites Shift toward network based computing SaaS Realities (software as a service) Flexibility to deploy on premise or in the cloud Freedom of Access Desktop - Windows, Mac or Linux Mobile - downloadable client, browser based The Web as a Platform (Web 2.0) Mash-ups - easy method for improving workflow by connecting two different applications Architecture of participation where the value of components is based on how connected there are to other systems 3

4 Web Services Mash-ups 4

5 Enterprise Mash-Ups Internet Merge of pull & Google & Yahoo Maps push Web URL Preview (Alexa) Multi-client/OS/browser Salesforce.com Zero client install Amazon Secure: managed by Skype server administrator SMS Wikipedia Client Intranet Web browser (Firefox, IE, Safari) Application Server 5 Mash-Up Proxy Mash Up JSP XML/ SOAP Any Java binding (JDBC) CRM ERP Channel mgmt. Bugzilla VoIP Phones

6 Google Calendar and System Monitoring 6

7 Freedom of Access Advanced Web Client (Ajax) Browser (XHTML) Native Connectors Offline Browser Based Access Application Server Standards (J2ME) Standard Web Client (HTML) Windows Desktop Clients 7 Apple Desktop Clients Linux Desktop Clients Standards Clients (XML, IMAP, RSS, ical)

8 Why AJAX, Offline Browsing? One experience: the user can access the same data regardless of which computer they use to access: work, home or a new PC Lower TCO: the cost of managing current desktops is between $4,000 to $7,000 per year/per computer in total costs) Back-ups: data is backed up in the cloud and it dramatically simplifies administration Sharing: network based data with permission management dramatically improves transparency and collaboration 8 Mash-ups: different applications can more easily share data via web services (SOAP, REST, etc)

9 Solutions Extend the browsers capabilities to store data and run complex applications Add a browser plug in that leverages a separate application and data store for offline applications Use a separate desktop application that leverages an operating system neutral runtime environment (Adobe AIR or Sun Java) 9

10 Google Analytics and Adobe AIR 10

11 AJAX: Offline access 11

12 Take Your 4 GB of on the Plane. Desktop and Toaster Launch Icons Toaster Pop up 12

13 Open Strategies Get the Last Laugh Transparency invigorates the community Accelerates development Reduces distribution friction High TCO Better experience Exclusive Free distribution Integration Laggard experience Legacy platform Open technologies 13

14 Background Next-Generation Messaging and Collaboration Ex-Openwave, Software.com & BEA team set out to build the best Open Source Web 2.0 messaging and collaboration solution Initially aimed at SMB s => very feature rich offering Education & Government => ISPs => Large enterprises. 1 to millions of mailboxes. >11M mailboxes in over 50 countries deployed, >10,000+ customers Acquired by Yahoo! in Sept 2007 for $350M What Makes Us Different? Innovation rich, ubiquitous user experience + cost-effective administration Open transparency, community, extensibility via Zimlets Compatibility investment protection, flexibility, application integration SaaS ready - multi-tenancy, delegated administration, shared storage Customers: Awards: 14

15 Open Source Investment Protection Standard Protocols POP3 IMAP4 icalendar HTTP/S RSS MAPI isync Open Source Linux Apache Commodity Hardware Storage OS Mature Server Infrastructure ZIMBRA REST support for Application Integration & Migration COLLABORATION SUITE ZIMBRA INVESTMENT PROTECTION Open Protocols &API XML / HTTP, Java Web Services (no proprietary binary protocols) 15 Linux FS Apache My SQL Lucene OSS AS/AV Standard MIME Message (One message/file)

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17 Why Yahoo! and Zimbra? 17 Fastest growing Open Source mail & collaboration solution, 30M+ users in 2008 Enterprise Education ISP/HS Most comprehensive feature set Most innovative technologies, 100% Web 2.0, mashup, Zimlets, multi browser, multi device Largest company in the world, 250M+ users The original Internet brand Valuable properties Flickr Advertising networks Global consumer audience Global reach, global developer communities Fierce competition from Google and Microsoft Limited enterprise, education and ISP penetration 130 people Small player in a large market. Resistance from customers to Huge potential for growth via launch services under Yahoo! the right partner brand Global demand from Need for innovation customers to buy Zimbra Need for more openness hosted solutions Profitable company, yet limited resources to fund long term innovation and organic

18 Strategic Yahoo! White Label Initiative Business Unit within Yahoo! Zimbra = White Label, free from Yahoo! branding No requirement for other Yahoo! products or services Continued support for Google, Microsoft and other technologies Enables Zimbra customers to tap into additional Yahoo! properties (advertising, Flickr, Search...) Some Zimbra functionality will be introduced in Yahoo! Mail Calendar & Zimlet architecture $350M acquisition; Yahoo! commitment to long term funding and development Incentives for management and developers to stay Zimbra will continue to be Yahoo! s standalone offering with the most functionality 18

19 Strategic Yahoo! White Label Initiative Commitment to Zimbra roadmap, strategy and products Open Source version Licensed versions Hosted solutions All available via partners and direct as today Zimlet technology to be adopted by Yahoo! global developer community Yahoo! committed to Open Source; expect to see more openness from Yahoo! 19

20 Zimbra Version History /2.0: Liquid Mail - Winter : February : April : August : January : August : December : Guns and Roses Q : Helix Q4 2008

21 What do we sell? Zimbra Collaboration Suite Mail Address book Calendaring Tasks & scheduling Document sharing Instant Messaging integration Zimlets framework Mobile access Single user Group Multi-domain

22 Zimbra Product Packaging Professional Edition Legend Outlook/iSync Mobility Standard Edition Business domains/management End User Features Functionality/Value System Administration Service providers only Consumer Edition (ISP) Target: Service providers seeking advanced web-based messaging and collaboration for consumers Starts at: $3/user/year AJAX Mail & Address Book Basic/Advanced search POP/IMAP AJAX Calendar Sharing Basic Zimlets Conversations/Tags Online backup/restore Clustering/HA Storage management Web/mail/phone support 22 Edition Target: Service providers offering SMB services and seeking to bundle and contacts Starts at: $3/user/year Business domains Domain-level administration Domain-level branding AJAX Mail & Address Book Basic search POP/IMAP Online backup/restore Clustering/HA Storage management Web/mail/phone support Target: Enterprises or service providers seeking advanced, business-level messaging and collaboration Starts at: $25/user/year Zimbra Mobile Business domains Domain-level administration Domain-level branding AJAX Mail & Address Book Basic/Advanced search POP/IMAP AJAX Calendar Sharing Basic/Enterprise Zimlets Conversations/Tags Resource/group scheduling Delegation/On-Behalf-Of Zimbra Documents Attachment search backup/restore Online HTML attachment Clustering rendering Storage management Web/mail/phone support Advanced Delegated Admin Target: Enterprises or service providers seeking advanced, business-level messaging and collaboration + sync with Outlook and Mac Starts at: $35/user/year Outlook/MAPI sync isync Zimbra Mobile Business domains Domain-level administration Domain-level branding AJAX Mail & Address Book Basic/Advanced search POP/IMAP AJAX Calendar Sharing Basic/Enterprise Zimlets Conversations/Tags Resource/group scheduling Delegation/On-Behalf-Of Zimbra Documents Attachment search HTML attachment Online backup/restore rendering Clustering Storage management Web/mail/phone support Advanced Delegated Admin

23 How to buy? Open Source Edition Download for free from Consumer, , Standard & Professional Via Zimbra local VARs and distributors Local knowledge, customization, deployment, migration, support France: StarXpert Via local hosting partners Local knowledge, customization, deployment, migration, support From Zimbra directly Website, inside sales team Large Account / Service Provider Sales 23

24 Mail Advanced Outlook++ features available using web client that help drastically improve user productivity, access & reduce TCO Conversation & message view Tags & Flags Zimlets drag & drop Search/Search Builder Integrated RSS/ATOM feeds View attachments as HTML Keyboard navigation POP Aggregation Multiple User Identities Rich HTML editing Custom Filters Personalized user themes & viewing preferences Automatic inbox refresh REST interface (RSS, ATOM, ZIP) 24

25 Zimbra Conversation View 25

26 Address Book Network-synced, Shareable and Integrated Address Book accessible via web client that helps improve user productivity and bridges diverse user environments 26 Multiple Address Books per user Contact Card or List views Address Book sharing Address Book color-coding Drag/drop contacts across Address Books Browse by first letter Search within Address Books Internal/external/public sharing Zimlets Import/export contacts REST interface (CSV, vcard)

27 Calendar Open-standards, Shareable and Integrated Calendar accessible via web client that helps bridge diverse environments, improve user productivity, and lowers TCO 27 Group scheduling Free/Busy Resource scheduling Resource attribute search Zimlets Alerts Internal/external/public sharing Publish/subscribe Multiple calendars with overlay views Color-coding Inline create/drag appt Inline accept/decline Quick add appt from any context Mini-cal with hovers REST interface (icalendar)

28 Instant Messaging & Presence 28

29 Documents Integrated Document authoring and sharing application accessible via web client that aids in collaboratively authoring or editing richly formatted docs Rich web document authoring Wiki-style navigation Ajax Linking & Embedding (ALE) Inline images Inline spreadsheets External document upload Internal/external/public sharing Zimlets Search Tags Print Domain-level Wiki (admin 29 setup)

30 Zimbra Briefcase 30

31 Zimbra Tasks 31

32 Everything can be shared 32

33 Sharing Model share Share with: Internal, External, or Public Share with individuals or DLs Consistent model across applications 33

34 Freedom of Access - Zimbra Sync Platform iphone (planned) zsync isync Evolution (Beta) Zimbra Server zsync Zimbra Sync Blackberry Alpha BES Standards (Q2 beta) Disaster Recovery XHTML zsync J2ME Zimbra Sync zsync isync Windows 5 34 Palm Symbian IMAP, POP, ical, RSS/Atom, CalDAV (beta) Apple Desktop Standards Clients MAPI Outlook 2003, 2007

35 Zimbra Outlook Connector 35 , Contacts and Calendar Outlook Support via MAPI Delegation works as expected Online and Offline Cached Mode Operation Optimized for WAN Sync Optimized for faster syncs Auto-install on reboot Works in parallel with the AJAX Web UI

36 Value Offerings: Single Solution for All Users Basic Premium Unified Communications HTML X X X Search X X X >1 GB Storage X X X Advertising (optional) Map Zimlet X X X X X X X Ajax Shared Address Book X Voice Mail X Call History X Ajax calendar sharing Ajax document sharing Zimbra Desktop EXAMPLE Each service provider can pick their own packaging 36

37 ZCS Admin & Management Features AJAX Admin UI + CLI tools Multi-domain/multi-server Class of Service Integrated AS/AV Dashboards/monitoring Queue management Clustering/HA Delegated administration Shared message storage Hierarchical storage mgmt Online backup/restore Online mailbox restore/move Rebranding Attachment blocking/conversion Comprehensive server-side APIs Linux/Mac server support 37

38 Zimbra Localization Coverage Countries for which Zimbra has language localizations 38

39 Themes 39

40 Example Zimbra Skin 40

41 Example Zimbra Skin 41

42 Zimlets Flexible forward-looking framework that extends the solution helps protect existing investments while improving user productivity On-demand interaction with applications and content Extensible design framework Content pattern recognition Actionable content objects Two-way content interaction Hover-over displays/action menus Panel Zimlets and drag/drop Object indexing/search Zimlets Directory Examples Hover over date shows calendar Drag contact to send SMS Hover over address shows map Drag contact to create PBX bridge Rt-click phone # to place VOIP call 42

43 Web Services Mash-ups: Zimlets 43

44 Enterprise Mash-Ups Internet Merge of pull & Google & Yahoo Maps push Web URL Preview (Alexa) Multi-client/OS/browser Salesforce.com Zero client install Amazon Secure: managed by Skype server administrator. SMS Delegated admin. Wikipedia Client Web browser Intranet (Firefox, IE, Safari) CRM ERP XML/ Mash-Up Proxy Channel mgmt. Application SOAP Server Bugzilla Mash Up JSP Any Java binding (JDBC) VoIP Phones 44

45 Zimlets Technology A Specification Zimlet Definition File: Declarative XML template ZmZimletBase JavaScript class [opt] Zimlet Lifecycle Server-side Framework Lifecycle management Proxy servlet for remote method invocation Integration with ZCS server-side indexing JSP tag library for ZCS server integration Client-side Framework Client-side activation ZCS client integration, including Zimbra Desktop 45

46 Drives Pages Views and Loyalty 46

47 Ad Monetization 47

48 Monetization through Commerce Partnerships Revenue from ecommerce Transactions 5-10% attach rate and 15% margin yields $2M/yr from books upsell (1M subs) Source: Zimbra Analysis Contextual Ads (Message Body) 48

49 Monetization through Click to Event Tickets Revenue from Publishing Calendaring Events 5-10% attach rate & 15% margin yields $3M/yr from tickets upsell (1M subs) Source: Zimbra Analysis Events, Concerts Tickets: Option to Buy 49

50 Zimbra Version 5.0 Launched in December 2007 Major release with new features Zimbra Desktop Instant Messaging Blackberry & Windows Mobile Support Conversation view Tags Shared folders Tasks Briefcase Wiki document creation Voic integration ical support Outlook 2007 support 50

51 Zimbra 2008 New Open Source and licensed releases 5.5 Q ( Guns & Roses ) 6.0 Q ( Helix ) Hosted solutions by Yahoo! ISP + Enterprise Q2 Education Q3/Q4 Global scale (not to replace local hosting partners) 51 Increase scale from Ms to 10 s of Ms

52 Integrated VoIP & Unified Messaging 52 Click-to-call from a phone number in an or presence indicator Drag contact or meeting to call Push to mobile (SMS & MMS) Web-based video conferencing Video mail Integrated voic store Integrated textto-speech & speech to text Click to record

53 Zimbra Show Zimbra Slideshow Thumbnail Views Bullets, Images, Tables Embedded Spreadsheets Full ALE support Slideshow mode Shareable Searchable Taggable Zimbra Desktop Share 53 Web Conferencing Beta

54 Exchange-Zimbra Interop Active Directory Zimbra Server Exchange Server Exchange Interop Free/Busy Interop GAL and auto-completion interop Zimbra Web Client 54 Outlook 2003, 2007 Outlook Web Access Outlook 2003, 2007

55 Goals of Exchange Interoperability Zimbra and Exchange users can coexist in a shared deployment Bi-directional interoperability that does not require users to change their messaging client of choice Unified authentication Unified GAL Send/receive with GAL integration (auto complete) Calendaring with group scheduling Free busy interoperability 55

56 Zimbra Native Fault Tolerance Server-to-server synchronization for fault tolerance/disaster recovery on commodity servers, storage, and networks Highly-optimized sync (does not require sequencing over mailbox) WAN-enabled XML/SOAP HTTP/S protocol Continuous or on configurable interval Resync to master after failover (i.e., failback support) In addition to standard clustering (shared network attached storage) Zimbra Collaboration Server Zimbra Collaboration Server Zimbra Primary Zimbra Replica Local Disk, SAN, NAS, 56 Zimbra Server-toServer Sync Protocol Local Disk, SAN, NAS,...

57 Zimbra Collaboration Suite: Demo Inscrivez-vous à un webinaire de démo de Zimbra sur: 57