Beyond UC: Avaya Communicator for Web. Bryan Dingwall, Senior Product Manager

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Beyond UC: Avaya Communicator for Web. Bryan Dingwall, Senior Product Manager"

Transcription

1 Beyond UC: Avaya Communicator for Web Bryan Dingwall, Senior Product Manager 1

2 THE MOVE TO THE CLOUD 35% Growth SaaS MARKET GROWTH $1 out of every $5 is spent on enterprise SaaS software 20% $149 BILLION $201 BILLION

3 DISRUPTIVE CLOUD APPS 15M Users Social Collaboration 12M Users CRM IT Services 50M Users Productivity 1,000 Customers HR Management 3

4 Avaya Communication Enables Web Browsers and Cloud-Based Business Applications 4

5 Avaya is Pioneering the Embedded Engagement Experience Avaya Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy. 5

6 Next Generation Engagement Experiences Standalone Embedded SDK Avaya turn-key applications Cloud and in-application UC integration Application ecosystem enablement Mobile SaaS Process/Workflow 6

7 Avaya Communicator for Web HTML5-based Chrome extension or Internet Explorer add-on Real-time communication inside web browsers and Google Apps, Microsoft Office 365, and Salesforce Does not require any software to be installed on a user s machine Works across Mac, Windows, and Chrome OS PCs Compatible with IP Office and above, Aura 6 and later Includes: Voice and video calling ( today, Aura future) Instant messaging and presence Call control and directory services One-click to start Avaya Scopia and Google Hangouts 7

8 Avaya Communication + Engagement Inside of Web Applications Cloud Apps + Browser Support Components Avaya Communicator for Web Esna ilink for Avaya Scopia Desktop* Avaya Communication Platforms *Additional component required for Scopia functionality. Does not include a license for Scopia Video Conferencing. 8

9 An Overview of What s Included with Avaya Cloud Application Link Avaya Cloud Application Link Server(s) Avaya Aura Communicator for Web Esna ilink for Avaya Scopia Desktop Avaya Cloud Application Link Server is a middleware server (either physical or virtualized) that resides on top of the Avaya Aura platform (5.2+) and syncs messages from Avaya Aura Messaging to cloud applications such as Google Apps and Office 365. An HTML5 based Chrome browser extension and Internet Explorer Add-on that enables users to collaborate in the web apps they work and live in; includes features such as call control, directory services, click-to-call, and record pops/note taking in Salesforce. An HTML5 based Chrome browser extension and Internet Explorer Add-on that embeds Avaya Scopia meetings across Google Apps, Microsoft Office 365 and Salesforce; includes support for scheduling within calendars and instant meetings. 9

10 Avaya Communication and Engagement Inside of Web Applications Cloud Apps + Browser Support Components Middleware Server Avaya Aura Communicator for Web Esna ilink for Avaya Scopia Desktop Avaya Communication Platforms 10

11 Avaya Cloud Application Link - Single Instance Architecture Diagram 11

12 Ideal Target Markets Organizations Moving or Using Cloud-Based Productivity, , and/or CRM Solutions 5M+ businesses 50M+ end users 60% market share in higher education 64% of Fortune M+ end users 31% of all cloud-based business mailboxes are Office 365 1B+ end users Leading web browser Chromebooks are the fastest growing laptop 12M+ end users 150K+ customers Cloud CRM solutions market leader 18.4% market share 12

13 Partner Value Proposition 4 Participate in Extended Market Opportunities Enable collaboration practices to be more relevant to enterprise CIOs that are investing in SaaS, social, and mobile collaboration applications Deliver a solution today that drives Avaya UC upgrades and new sales by embedding Avaya solutions inside leading SaaS business applications Capture organizations migrating from on-premise productivity solutions (Outlook/Exchange, IBM Notes) to cloud solutions (e.g. Google Apps, Office 365) 4 Help Customers Extend their Avaya Investments Help customers leverage and extend their investment in Avaya to cloud applications (e.g. Google Apps, Office 365, Salesforce) Customers can access real-time communication tools inside the cloud business applications they use regularly without having to replace their existing Avaya assets 4 Compete Better Compete effectively against solutions like Microsoft Skype for Business (Lync) Bridge an enterprise s infrastructure with the cloud, linking on-premise communications technology and cloud applications 13

14 Consumer Value Proposition 4 For End Users Provides complete, rich, communications for end users directly from inside cloud-based applications Increases productivity and customer satisfaction by decreasing effort required to connect with anyone or collaborate as a team 4 For IT Reduces the disruption associated with deploying new technologies, and from switching applications or devices to communicate Enables faster adoption of new technologies Reduces the burden on IT budgets by leveraging existing multi-vendor technologies 4 For Business Increases the flexibility to choose the most appropriate application for the businesses avoiding vendor lock-in 14

15 Avaya Communicator for Web - Qualifying Questions Ask your customer these four questions: 1. Are you moving from on-premise apps for productivity, , and CRM to cloud or SaaS based solutions? 1. Are you running Avaya IP Office or above? 1. Do you use Google Apps, Microsoft Office 365, and/or Salesforce? 1. Do your employees use Google Chrome and/or Internet Explorer at work? If your customer answers Yes to any of the above questions, then Avaya Communicator for Web in an ideal solution for them. 15

16 Avaya Fuels Team Engagement in Google Apps and Office 365 Avaya enables better collaboration What Avaya offers Outcomes achieved with Avaya Whether you're on the marketing team or in R&D, Avaya helps teams to stay connected and productive. Embedded voice, video, IM and presence Click-to-Call and Conference Click-to-meet (Scopia, Hangouts) Click-to-collaborate Real time communications in document manage apps like Google Apps and Office 365 Unified messaging in any cloud or mobile platform Amplify creativity Create impactful content Rapidly deliver the latest materials Remove geographic barriers Streamline team meetings Reduce travel 16

17 Avaya Impacts Sales Outcomes Avaya enables better selling Avaya helps optimize sales processes and performance by accurately monitoring, tracking and identifying sales activities that deliver the best results. What Avaya offers Embedded voice, video, IM and presence Click-to-Call and Conference Click-to-meet (Scopia, Hangouts) Screen pops of customer records natively in Salesforce Sales Cloud, Service Cloud and Community Cloud Unified messaging with any cloud or mobile platform Integration with most cloudbased CRM solutions Outcomes achieved with Avaya Identify sales activities that produce results Spot top and low performing sales reps Shorten sales cycles Streamline sales processes Accelerate response time to customer questions and RFPs 17

18 Avaya Improves Customer Service Performance Avaya enables better service Avaya enables service teams to delight their customers by addressing their questions and issues efficiently and effectively. What Avaya offers Embedded voice, video, IM and presence Click-to-Call-Conference Click-to-meet (Scopia, Hangouts) Screen pops of customer records natively in Salesforce Service Cloud and Community Cloud Integration with leading cloudbased customer service solutions Outcomes achieved with Avaya Resolve service issues faster Improve customer satisfaction Reduce on-hold call times Decrease service costs Reduce travel Collaborate more effectively with team members Share best practices and insights more easily 18

19 Avaya Communicator for Web Feature Descriptions + Screenshots Avaya Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 19

20 Avaya Communicator for Web Provides a HTML5 front-end leveraging Avaya platforms on the back-end to deliver phone control (CTI) capabilities within the browser and inside of cloud applications. 20

21 Authentication + Login Process Support for OAuth 2.0 enables users to sign in with a range of 3 rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make these other login options impossible. Users log in with credentials provided by an administrator - next, they will be prompted to enter appropriate site information OR they can defer to a site default option, which automatically fills in the appropriate information. 21

22 Access the Client as a Slider from Any Page in Your Browser Avaya Communicator for Web - can be accessed as an embedded slider; it s found in the bottom right of any page in your browser. 22

23 Access the Client as a Browser Extension Avaya Communicator for Web - can also be accessed as a popout extension for Chrome or Internet Explorer (IE); it s found in either browser's toolbar. 23

24 See Everyone s Presence + Organize them into Groups Easily gain a view to the real-time presence and availability of your co-workers with the ability to place an instant call, open their profile, or search for others. Organize co-workers into custom groups, which allows a user to initiate group actions such as Google Hangouts or Avaya Scopia meetings. 24

25 Manage Your Own Presence + Devices Apply custom presence labels to match your availability and (if applicable) decide which of your devices is used to handle calls. Gain quick access into important settings such as enabling an in-app tutorials or integration with Google Hangouts/Calendar, which is reflected in your presence. 25

26 Easily Make + Manage Calls from the Browser Dial extensions or phone numbers by entering the names of your contacts or their numbers; see a list of all active calls or a history of your most recent calls. A variety of call control features are presented from within the browser and apply to both a user s Avaya softphone and deskphone. 26

27 Chat + Activity History Chat 1-on-1 with others and within the same view, gain access to a timeline of their activities, including their status changes and your call history with them. 27

28 Expanded Search + Collaboration Actions Searching within the extension brings up all contacts within your company directory, as well as those found in your Google or Office 365 directories. Within an individual's record, a user is presented with the ability to place a call, start a chat, view a recent call history with that contact, and initiate a Scopia or Google Hangout (when used in a Google Apps domain). 28

29 Make Voice + Video Calls Right from the Browser Leverage the WebRTC-based softphone to make voice + video calls from your browser. Note: WebRTC available today with IP office, Aura planned 29

30 Enable in Softphone Mode for Only Voice + Video Simply enable the client as a softphone for voice + video, so you can use another application for IM + presence, like Skype for Business. 30

31 Click-to-Call from any Page in the Browser The ability to place a call is embedded as an icon beside any phone number in your browser - clicking it will initiate a call to be placed via the user s desk phone or softphone; additional call control features are available from the browser client. 31

32 In-App Tutorial Highlights Key Functionality An optional in-app tutorial is available upon installation and exists as an option for viewing at a later date. 32

33 Avaya Communication-Enabled Business Applications Feature Descriptions + Screenshots Avaya Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 33

34 Access voice + video calls, Scopia meetings, Hangouts, presence and IM across Google Apps and Google Chrome for faster, better team engagement. 34

35 Contextual Collaboration in Google Drive When opened to a document, Avaya Communicator for Web recognizes and displays the co-authors of a Google Drive document; individual and group actions are presented, including the ability to start a Google Hangout or Avaya Scopia meeting. 35

36 Collaboration Actions from the Google Contact Card The ability to see a user s Avaya presence, start an instant Scopia meeting or open a user s Avaya Communicator for Web - profile is embedded within the Google Contact Card. 36

37 Presence Pulled from Google Calendar + Hangouts Enable Google Calendar and Hangouts integration, which automatically adjusts your presence while you re in a meeting or in a Hangout. 37

38 Access collaboration voice + video calls, Scopia meetings, click-to-call, presence and IM across Office 365 and Internet Explorer for faster, better team engagement. 38

39 Avaya Voice + Video within Office 365 From anywhere across your Google Chrome or Internet Explorer browser, you can bring up Avaya Communicator for Web - to find your co-workers, check their status, chat with them and place voice or video calls. 39

40 Collaboration Actions from the Office 365 Hover Card The ability to see a user s Avaya presence, start an instant Scopia meeting or open a user s Avaya Communicator for Web - profile is embedded within the Office 365 Hover Card. 40

41 Embedded voice + video calls, presence, Scopia, Hangouts, screen pops in Salesforce and the ability to track/run reports on calls. 41

42 Handling calls from within Salesforce Avaya Communicator for Web - is embedded directly in the Salesforce sidebar. Whenever you receive a call, the record of that caller is brought up - you re presented with call control features and the ability to take notes about the call, which are saved under the contact or lead s activity history. 42

43 Does Your Sales Team Use Salesforce Sales or Service Cloud? What can you do with Avaya Communicator for Web? Communicate in real time from Salesforce Automatically log calls and web conferences Click-to-call, IM and collaborate Collaborate on any record or report 43

44 Track + Run Reports Based on Call History Automatically logs calls as activities, which can be referenced in reports. 44

45 Avaya Cloud Application Link Components Feature Descriptions and Screenshots Avaya Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 45

46 Avaya Cloud Application Link Server Messaging server that resides on top of the Avaya Aura platform and syncs messages from Avaya Aura Messaging with Google Apps and Office

47 Unified Messaging Inside Gmail Receive transcribed voic s in your Gmail inbox - contact is resolved and additional collaboration actions are presented. 47

48 Unified Messaging Inside Microsoft Office 365 Read transcribed messages from within the Outlook Web App; opening a message extinguishes the message waiting indicator on your desk phone. 48

49 Feature Summary by Cloud Application Integration Google Apps Office 365 Salesforce.com Collaboration Voice Communication X X X Video Communication X X X Click-to-Call X X X Call Control X X X Softphone Only Mode X X X Instant Messaging X X X Phone Presence X X X Calendar Presence X X n/a Location Sharing X X X Contextual Collaboration X n/a n/a Share Document X X X Share Web Page X X X Screen Pops n/a n/a X Activity Logging n/a n/a X Create New Record n/a n/a X Web Meeting Services Integration Click-to-Scopia [1] X X X Click-to-Hangout X n/a X [2] Settings and Administration Select Device X X X In-App Tutorial X X X [1] Requires Esna ilink for Avaya Scopia Desktop Chrome Extension or Internet Explorer Add-on + a valid Avaya Scopia license. [2] Requires Google account Note: Features vary by Avaya platform, please consult product specific documentation for details 49

50 Avaya Communicator for Web IP Office Partner Ordering and Licensing Partner Authorization All existing IP Office authorized resellers are eligible to sell the Avaya Communicator for Web for IP Office offering June 8, 2015: Ordered via piece part merchandise orders, pricing in: Price List Administration Tool (PLAT) files Global Pricing Catalogue (GPPC) Avaya Solution Designer (ASD) catalogue August 31, 2015: Quoting via: Avaya Solution Designer (ASD) Avaya One Source Configurator Avaya Quick Price Tool (QPT) Material Code Description APL Category AVAYA COMMUNICATOR FOR WEB IP OFFICE 1 USER LICENSE: CU $100 9P AVAYA COMMUNICATOR FOR WEB IP OFFICE 1 USER REMOTE INSTALLATION (per user) $6 9P Update: IP Office 10 will bundle Avaya Communicator for Web in Power and Office Worker licenses 50

51 Avaya Communicator for Web IP Office Sales Enablement Tools Demo Avaya Communicator for Web included with Power Demo Kit for IP Office demo.avaya enabled with Avaya Communicator for Web EBCs being enabled Avaya Sales & Partner Portal Page Sales & Partner Pitch Pack Fact Sheet Offer Definition FAQ Customer Presentation Sales and Tech Connect Training Recording Avaya.com 51

52 Avaya Cloud Application Link (Avaya Aura) Partner Ordering and Licensing 4 Follows Avaya s standard direct ordering procedure; Direct orders must go through ASD (Avaya Solution Designer) Desktop to SAP and indirect orders need to be done through ASD configurator OneSource - the orders will be forwarded and processed by Esna Option #1: Avaya Cloudlink Application Link with NO Transcription Material Code SAP Long Description ACAL R1 USR SUBS PP ACAL R1 USR /S Option #2: Avaya Cloudlink Application Link with Transcription Material Code SAP Long Description ACAL R1 NU VCE TO TXT USR SUBS PP ACAL R1 NU VCE TO TEXT USR /S 52

53 Avaya Cloud Application Link (Avaya Aura) Sales Enablement Tools 4 aura.esna.com 4 Avaya Sales & Partner Portal Page Sales/Partner Pitch Pack and Technical Overview Fact Sheet Datasheet Offer Definition Customer Presentation Technical Documentation FAQ (Frequently Asked Questions) Sales and Technical Videos 4 Technical Documentation Avaya Cloud Application Link Installation Guide Avaya Aura Communicator for Web - User Guide Esna ilink for Avaya Scopia Desktop - User Guide 53

54 54

Presence and IM: Reduce Distractions and Increase Productivity

Presence and IM: Reduce Distractions and Increase Productivity Presence and IM: Reduce Distractions and Increase Productivity Table of Contents 1. Executive Summary... 1 2. Why Care About Presence and IM... 2 3. Avaya Presence and IM Strategy... 4 4. Avaya Presence

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

THE FUTURE OF COMMUNICATIONS IN FINANCIAL SERVICES

THE FUTURE OF COMMUNICATIONS IN FINANCIAL SERVICES THE FUTURE OF COMMUNICATIONS IN FINANCIAL SERVICES EMPOWERING THE CONNEC TED GLOBAL ENTERPRISE Your phone system finally made it to the 21st century. R ingcentral enables more than 350,000 businesses of

More information

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device Mitel MiCollab Keeping people connected and productive anytime, anywhere, on any device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

MiCloud Connect. Services Overview

MiCloud Connect. Services Overview MiCloud Connect Services Overview Your Complete Business Communications Solution in the Cloud Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured communications and collaboration solution

More information

White Paper. Enabling the New Connected Workspace

White Paper. Enabling the New Connected Workspace White Paper Enabling the New Connected Workspace Enabling the New Connected Workspace How integrating multi-channel cloud business communications and applications drives innovation and productivity across

More information

Clients for Unified Communications

Clients for Unified Communications Mobile Collaboration with Avaya one-x Clients for Unified Communications Avaya one-x clients deliver a softwarebased user experience that lets you easily deploy consistent mobility and communications strategies

More information

Keeping people and teams connected and productive anytime, anywhere, on any device.

Keeping people and teams connected and productive anytime, anywhere, on any device. Unified Communications with Mitel MiCollab Keeping people and teams connected and productive anytime, anywhere, on any device. www.ipromedia.us MiCollab ensures effective real-time communications, which

More information

Hosted PBX QUICK START GUIDE. Customer Portal, Unified Desktop, Mobile and Meeting

Hosted PBX QUICK START GUIDE. Customer Portal, Unified Desktop, Mobile and Meeting Hosted PBX QUICK START GUIDE Customer Portal, Unified Desktop, Mobile and Meeting HOSTED PBX CUSTOMER PORTAL WELCOME Welcome to Hosted PBX. This guide is intended to get you up and running with the Customer

More information

Cisco Spark from Telstra. Empower teamwork

Cisco Spark from Telstra. Empower teamwork Cisco Spark from Telstra Empower teamwork Contents Product summary 03 Benefits 06 Solutions 07 Cisco Spark Business Messaging 07 Spark Advanced Meetings 08 Cisco Spark Hybrid Services 09 Spark Board 10

More information

Sales Productivity. Salesforce, Winter

Sales Productivity. Salesforce, Winter Salesforce, Winter 18 @salesforcedocs Last updated: December 13, 2017 Copyright 2000 2017 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com, inc., as are

More information

Wainhouse Research BroadSoft Provider RFI

Wainhouse Research BroadSoft Provider RFI REQUEST FOR INFORMATION (RFI) BroadSoft Provider - Power Ranking Report Analysts: Dave Michels, Bill Haskins Wainhouse Research BroadSoft Provider RFI Thank you for your interest and participation in the

More information

Office 365 Business The Microsoft Office you know, powered by the cloud.

Office 365 Business The Microsoft Office you know, powered by the cloud. Office 365 Business The Microsoft Office you know, powered by the cloud. Power your business with the best-in-class productivity tools from Microsoft the applications you know, always up-to-date and accessible

More information

THE NEW COLLABORATIVE WORKFORCE. Enterprise Communications, Advanced.

THE NEW COLLABORATIVE WORKFORCE. Enterprise Communications, Advanced. THE NEW COLLABORATIVE WORKFORCE Enterprise Communications, Advanced. Table of contents 3 Teamwork and collaboration without boundaries 8 Collaboration tools for the digital age 4 Communications that go

More information

OFFICE 365 CLOUD VOICE

OFFICE 365 CLOUD VOICE July 2016 I n f l u e n ce and insight t h ro u g h social media 5 Key Considerations When Choosing Technology for Use with OFFICE 365 CLOUD VOICE W H I T E P A P E R Prepared by Zeus Kerravala ZK Research

More information

Office 365 for businesses. Stay connected on the go

Office 365 for businesses. Stay connected on the go Office 365 for businesses Stay connected on the go Welcome to Office 365 Office 365 is a cloud-based service hosted by Microsoft that brings together familiar Microsoft Office desktop applications with

More information

Cloud Computing. Chapter 7 Collaboration in the Cloud

Cloud Computing. Chapter 7 Collaboration in the Cloud Cloud Computing Chapter 7 Collaboration in the Cloud Learning Objectives Define and describe collaboration. Define and describe cloud-based collaboration. List the benefits of cloud-based collaboration.

More information

2016 Unified Communications Forecast A Market Sizing of Hosted and Premises-Based UC Solutions

2016 Unified Communications Forecast A Market Sizing of Hosted and Premises-Based UC Solutions May 2016 2016 Unified Communications Forecast A Market Sizing of and Premises-Based UC Solutions Table of Contents, Terms, and Appendix only Bill Haskins Sr. Analyst & Partner bhaskins@wainhouse.com Caroline

More information

THE ULTIMATE GUIDE TO VIDEO CONFERENCING TECHNOLOGY

THE ULTIMATE GUIDE TO VIDEO CONFERENCING TECHNOLOGY THE ULTIMATE GUIDE TO VIDEO CONFERENCING TECHNOLOGY The Ultimate Guide to Video Conferencing Technology How we communicate around the office and with our clients and customers is changing. Where there

More information

Why Active Communications and Office 365?

Why Active Communications and Office 365? Why Active Communications and Office 365? Deploying Microsoft Lync Enterprise Voice with Office 365 has never been easier! The world of IT, telephony and communications is changing rapidly. The internet

More information

Designing Workspace of the Future for the Mobile Worker

Designing Workspace of the Future for the Mobile Worker Designing Workspace of the Future for the Mobile Worker Paulo Jorge Correia Technical Solutions Architect Building Business Value Enable mobile workers and BYOD Locate and access remote experts Collaborate

More information

Hosted PBX Quick Start Guide

Hosted PBX Quick Start Guide Hosted PBX Quick Start Guide P 800.892.0163 628 Oregon Street, Hiawatha, KS 66434 www.rainbowtel.net Polycom VVX 300 6 line, Monochrome screen for utility applications Polycom VVX 500 12 line, color screen

More information

Hosted Exchange Migration to O365 Campaign and Offer

Hosted Exchange Migration to O365 Campaign and Offer Hosted Exchange Migration to O365 Campaign and Offer Through-June 30, 2017 Speakers: Jeff Fabin- Sr. Channel Account Specialist Microsoft Cloud Danielle Huegel- Sr. Channel Account Specialist Microsoft

More information

THE AVAYA AURA PLATFORM

THE AVAYA AURA PLATFORM THE AVAYA AURA PLATFORM Bringing the Era of Engagement to today s enterprise The Avaya Aura Platform delivers a different approach to engaged communications, transforming traditional, singlepurpose solutions

More information

Cloud Video Conferencing. A Comprehensive Guide

Cloud Video Conferencing. A Comprehensive Guide Cloud Video Conferencing Reference Paper May 2016 How we communicate in the business world is changing. Businesses increasingly have more remote workers. Whether working remote fulltime, part-time or just

More information

LEVEL 3 SM WEB MEETING

LEVEL 3 SM WEB MEETING LEVEL 3 SM WEB MEETING REAL-TIME, INTUITIVE, ROBUST COLLABORATION AT YOUR FINGERTIPS JANUARY 2017 Today, organizations are finding that rudimentary web conferencing applications are inadequate and frustrating

More information

TSC (Total Solution Communications Ltd)

TSC (Total Solution Communications Ltd) TSC (Total Solution Communications Ltd) 1 Parkway Drive, Mairangi Bay, North Harbour Phone: 09 477 2888 Fax: 09 477 2889 E-Mail: info@tsc.co.nz Web: www.tsc.co.nz A v aya IP Office Messaging & Call Handling

More information

CASE STUDY. Make It Easy for Partners & Business Increases. Avid Case Study

CASE STUDY. Make It Easy for Partners & Business Increases. Avid Case Study CASE STUDY Make It Easy for Partners & Business Increases Avid Case Study #ChannelManagement Avid Case Study 2 About Avid Avid is the world's leading provider of audio and video technology for media organizations

More information

Microsoft Office 365 Business Plans

Microsoft Office 365 Business Plans Microsoft Business Plans Run your business more easily with. Get everything you need to get work done anytime, anywhere. Business Essentials Business Business Premium $7.50 versions of Office with email

More information

Energy Company Extends Communications and Collaboration Solution with Hosted Service

Energy Company Extends Communications and Collaboration Solution with Hosted Service Microsoft Office 365 Customer Solution Case Study Energy Company Extends Communications and Collaboration Solution with Hosted Service Overview Country or Region: Indonesia Industry: Power and utilities

More information

The Economics of Office YTD Net Promoter Score. Microsoft Office365 10/20/2017. Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech

The Economics of Office YTD Net Promoter Score. Microsoft Office365 10/20/2017. Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech The Economics of Office 365 Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech 98 % Retention Rate Under 10 Seconds Time to Tech 54% of Issues Resoloved in Less than 1 Hour Resolution 90.6 YTD Net

More information

Hosting Service Provider Summit - Syd Nov Roland Leggat Partner Technical Specialist - Applications Microsoft Australia

Hosting Service Provider Summit - Syd Nov Roland Leggat Partner Technical Specialist - Applications Microsoft Australia Hosting Service Provider Summit - Syd Nov 2013 Roland Leggat Partner Technical Specialist - Applications Microsoft Australia 1 The Cloud is Here Delivering IT as a Service 2 Why do partners want to leverage

More information

OVERVIEW. for. UCaaS and UCaaS+

OVERVIEW. for. UCaaS and UCaaS+ OVERVIEW for UCaaS and UCaaS+ Version 1.0 June 30, 2017 Revision History Revision Date Description Initials 1.0 6/30/17 First published version. CS Purpose Use this overview to become familiar with NHC

More information

Winning with Secure, Private Collaboration Zimbra Collaboration Suite

Winning with Secure, Private Collaboration Zimbra Collaboration Suite Winning with Secure, Private Collaboration Zimbra Collaboration Suite Marcus Teo Regional Director APxJ Zimbra Cloud Channel Summit 2015 @rhipecloud #RCCS15 AGENDA Zimbra Corporate Overview Product Overview

More information

Cisco Exam Questions & Answers

Cisco Exam Questions & Answers Cisco 700-101 Exam Questions & Answers Number: 700-101 Passing Score: 825 Time Limit: 120 min File Version: 31.4 http://www.gratisexam.com/ Cisco 700-101 Exam Questions & Answers Exam Name: Business Edition

More information

Unified Communication and Collaboration

Unified Communication and Collaboration BSC - Business Solution Center, La Gaude Giovanni Buschi e-business Technical Sales Support (ets) Agenda Topics UC² overview UC² Extended solutions IBM UCC and Cisco UC integrated solutions IBM Sametime

More information

Unified Communication Comparison Guide

Unified Communication Comparison Guide Unified Communication Comparison Guide Introduction Unified Communications (UC) is a useful solution for busy people to collaborate more effectively both within and outside their organizations. This guide

More information

Mitel Phone Manager - Outlook

Mitel Phone Manager - Outlook Mitel Phone Manager - Outlook Call Control, Presence & IM for MiVoice Office 250 Overview Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone.

More information

Better decision making with IBM social business solutions

Better decision making with IBM social business solutions IBM Software Thought Leadership White Paper June 2014 Better decision making with IBM social business solutions Taking collaboration and innovation to a whole new level 2 Better decision making with IBM

More information

GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing

GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing Hosted Unified Communications Solution The Avaya Scopia platform is a feature rich multi-point video conferencing solution based on industry standards

More information

Plymouth Rd, Suite 212, Plymouth Meeting, PA

Plymouth Rd, Suite 212, Plymouth Meeting, PA Picture yourself standing next to an empty tool box. If you are building a shed, you ll need to make sure that tool box contains a hammer, a saw, a level, and the host of other tools necessary to build

More information

Extending the value of your current collaboration investments now and in the future

Extending the value of your current collaboration investments now and in the future Extending the value of your current collaboration investments now and in the future Simon Lee ASEAN Lotus Technical Manager 2007 IBM Corporation IBM Lotus collaboration product strategy Rich client Microsoft

More information

InGenius Connector Enterprise 5.0. November Version

InGenius Connector Enterprise 5.0. November Version InGenius Connector Enterprise 5.0 November 2017 - Version 5.0.22472 i Windows and Microsoft are trademarks of Microsoft Corporation. Salesforce.com is a trademark of Salesforce.com. InGenius is a trademark

More information

Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half

Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half Fall fssdfd 2Q 17 Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half Skype for Business (SfB) implementations are on the rise,

More information

Alcatel-Lucent OpenTouch Conversation applications

Alcatel-Lucent OpenTouch Conversation applications Data Sheet Alcatel-Lucent OpenTouch Conversation applications The Alcatel-Lucent OpenTouch Communications Suite transforms enterprise communications into collaborative conversations and business services.

More information

Hosted Exchange. Presented by Joseph Lee

Hosted Exchange. Presented by Joseph Lee Hosted Exchange Presented by Joseph Lee Hosted Exchange Hosted Exchange provides users with essential productivity tools and admins with control, simplicity and choice. Hosted Exchange For users: High

More information

Cisco Jabber User Guide for Mac

Cisco Jabber User Guide for Mac Cisco Jabber User Guide for Mac Cisco Jabber is a unified communication tool to manage phone calls, contacts, voicemail, instant messaging, and your availability status via a software application on your

More information

The Collaborative Contact Center with Skype for Business

The Collaborative Contact Center with Skype for Business The Collaborative Contact Center with Skype for Business Our mission is to empower every person and every organization on the planet to achieve more. Satya Nadella Employees work on nearly 2x the number

More information

Office 365 Adoption eguide

Office 365 Adoption eguide Office 365 Adoption eguide Identity and Mobility Challenges Okta Inc. I 301 Brannan Street, Suite 300 I San Francisco CA, 94107 info@okta.com I 1-888-722-7871 Mind the Identity Gap Executive Summary Microsoft

More information

9.2(1)SU1 OL

9.2(1)SU1 OL HCS license overview, page 1 HCS license registration and activation, page 2 Add-on licensing, page 3 Obtaining customer licenses, page 3 Registration and activation procedures, page 4 Domain manager,

More information

Accession Desktop Communicator User Guide

Accession Desktop Communicator User Guide Welcome Accession Desktop Communicator is a unified communications softphone client that you can use on your PC or laptop. With Accession Desktop Communicator, all the rich functionality of your office

More information

For Windows Microsoft Corporation. All rights reserved.

For Windows Microsoft Corporation. All rights reserved. For Windows 1 About Skype for Business... 4 Skype for Business Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 8

More information

LSP O365 Hands-on Training Planet Technologies. 1

LSP O365 Hands-on Training Planet Technologies. 1 LSP O365 Hands-on Training 2016 Planet Technologies. 1 Agenda for today Intro IT Update/ Ground Rules O365 Overview Break Outlook and OWA Mobile Device Lunch Skype for Business FAQ Tips and Issues Evolve

More information

Using Avaya Communicator for Web

Using Avaya Communicator for Web Using Avaya Communicator for Web Release 1.0 Issue 1.1 June 2015 Legal Notice Avaya Communicator for Web is an extension to Google s Chrome Web Browser. It can also be installed as a plug-in to the Salesforce

More information

User Guide for Google

User Guide for Google User Guide Office@Hand for Google About Office@Hand for Google Office@Hand for Google provides seamless integration between your Google account and your Office@Hand services. It offers these features:

More information

ACT-ON ANYWHERE GET THE POWER OF MARKETING AUTOMATION EVERYWHERE YOU GO MARKETING CONTENT AND SALES INTELLIGENCE IN ANY WEB APP SAVE CLICKS, SAVE TIME

ACT-ON ANYWHERE GET THE POWER OF MARKETING AUTOMATION EVERYWHERE YOU GO MARKETING CONTENT AND SALES INTELLIGENCE IN ANY WEB APP SAVE CLICKS, SAVE TIME ACT-ON ANYWHERE GET THE POWER OF MARKETING AUTOMATION EVERYWHERE YOU GO With Act-On Anywhere, you get the ability to use Act-On s engagement data, assets, and functionality right from within any app you

More information

Cisco Spark Flex Plan

Cisco Spark Flex Plan Cisco Spark Flex Plan Simplify your transition to cloud-based collaboration services Today s office is diverse and fast-paced, and isn t constrained by geography. However, it s still as important as ever

More information

Microsoft Lync FAQ s 6/25/2012

Microsoft Lync FAQ s 6/25/2012 Microsoft Lync FAQ s 6/25/2012 1. What is Microsoft Lync? Microsoft Lync is an enterprise-ready, unified communications platform. With Lync, users can keep track of their contacts availability; send an

More information

Level 1 Technical. Microsoft Lync Basics. Contents

Level 1 Technical. Microsoft Lync Basics. Contents Level 1 Technical Microsoft Lync Basics Contents 1 Glossary... 2 2 Introduction... 3 3 Integration... 4 4 Architecture... 6 Lync Server Editions... 6 Lync Server Roles... 6 Server Pools... 6 Front End

More information

Building toward a unified communications strategy

Building toward a unified communications strategy White Paper Building toward a unified communications strategy Bridge the gap with Adobe Acrobat Connect Pro Table of contents 1 The promise of unified communications 2 Finding the core value 3 Building

More information

Familiar Simple Easy Safe. New (Delve, Sway) Different Rich Engaging Potential for innovation. Late Majority 34% 2.5% Innovators. Early Majority 34%

Familiar Simple Easy Safe. New (Delve, Sway) Different Rich Engaging Potential for innovation. Late Majority 34% 2.5% Innovators. Early Majority 34% New (Delve, Sway) Different Rich Engaging Potential for innovation Familiar Simple Easy Safe 2.5% Innovators Early Adopters 13.5% Early Majority 34% Late Majority 34% Laggards 13.5% What is Office 365?

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration The quickest and easiest way to collaborate, share and support online Performance-boosting collaboration and secure support from anywhere Issues raised, ideas shared and decisions

More information

Next Generation Mobile Collaboration

Next Generation Mobile Collaboration Next Generation Mobile Collaboration PSOUCC-2777 Chris Wiborg Director, Cisco Collaboration Portfolio Marketing @cwiborg Agenda Why Mobile Collaboration Matters Shifting User Expectations Delivering Value

More information

Using Avaya Scopia Desktop for Avaya Equinox Meetings Online

Using Avaya Scopia Desktop for Avaya Equinox Meetings Online Using Avaya Scopia Desktop for Avaya Equinox Meetings Online Release 2.0 August 2017 Contents Chapter 1: Introduction... 4 Purpose... 4 Change history... 4 Chapter 2: Overview of Scopia Desktop Client

More information

Microsoft Office 365 Enterprise from Vodafone. The power to collaborate

Microsoft Office 365 Enterprise from Vodafone. The power to collaborate The power to collaborate Now you have the tools to do business virtually anywhere 2 Microsoft Office 365 from Vodafone is designed for enterprise businesses like yours. It provides you with the Microsoft

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform supporting mid to large enterprises, enabling unified communications,

More information

CDW LLC 200 North Milwaukee Avenue, Vernon Hills, IL

CDW LLC 200 North Milwaukee Avenue, Vernon Hills, IL Coordinating Conferencing and Collaboration Vital unified communications capabilities offer a solid foundation for an integrated view of the collaborative environment. To make the most of the opportunities

More information

AVST Advanced Messaging Solutions Improve Your Control Over Communications

AVST Advanced Messaging Solutions Improve Your Control Over Communications AVST Advanced Messaging Solutions Improve Your Control Over Communications Staying on Top of Communications To succeed in today s accelerated business environment, you must respond swiftly to opportunities

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications a unified communications platform that enables on-demand collaboration and customer service faster,

More information

Cisco WebEx Cloud Connected Audio

Cisco WebEx Cloud Connected Audio Cisco WebEx Connected Audio What if you could provide employees, partners, and vendors with a better, more consistent web conferencing experience that actually helped reduce costs? Our integrated audio

More information

From Thousands of Desk Phones to One Modern Communications Stack

From Thousands of Desk Phones to One Modern Communications Stack From Thousands of Desk Phones to One Modern Communications Stack How Motorola Solutions CIO shattered records with the world s largest pure cloud phone deployment DIALPAD, INC. SAN FRANCISCO, CA WWW.DIALPAD.COM

More information

Welcome to the NHSmail Skype for Business webinar

Welcome to the NHSmail Skype for Business webinar Welcome to the NHSmail Skype for Business webinar The webinar will begin shortly. Please synchronise your web and phone presence by inputting your Attendee ID into the phone Participant lines will be muted

More information

Microsoft Lync Server 2010 LICENSING GUIDE

Microsoft Lync Server 2010 LICENSING GUIDE Microsoft Lync Server 2010 LICENSING GUIDE Table of Contents Executive Summary... 3 1 Key Changes for Lync Server 2010... 4 1.1 New Brand... 4 1.2 New Plus CAL... 4 1.3 Changes to the Enterprise CAL and

More information

Enhancing and Extending Microsoft SharePoint 2013 for Secure Mobile Access and Management

Enhancing and Extending Microsoft SharePoint 2013 for Secure Mobile Access and  Management SharePoint 2013 and Colligo Apps Enhancing and Extending Microsoft SharePoint 2013 for Secure Mobile Access and Email Management SharePoint 2013 is the latest release of Microsoft s leading business collaboration

More information

SIMPLIFY THE TRANSFER OF DIALOGS

SIMPLIFY THE TRANSFER OF DIALOGS SIMPLIFY THE TRANSFER OF DIALOGS Easy transfer of multimedia conversations in Skype for Business LUWARE.COM INTRODUCTION WHAT IS SWITCHBOARD? When contacting a company via telephone the caller experiences

More information

June 2015 Evaluation of Lifesize Cloud

June 2015 Evaluation of Lifesize Cloud June 2015 Evaluation of Lifesize Cloud The results of our hands-on testing of this disruptive cloud-based video conferencing service Background In 2005, Lifesize, now a division of Logitech, was the first

More information

Get your business Skype d up. Lessons learned from Skype for Business adoption

Get your business Skype d up. Lessons learned from Skype for Business adoption Get your business Skype d up Lessons learned from Skype for Business adoption On the rise with Skype for Business Recent figures from Microsoft found that 90% of Fortune 500 companies and over 100 million

More information

unite.un.org/office365

unite.un.org/office365 GETTING TO KNOW unite.un.org/office365 The new way to get things done Your complete Office in the cloud Office 365 is your personal Office and more. It lets you work from anywhere, on any device, whether

More information

InGenius Connector Enterprise 6.0. December Version

InGenius Connector Enterprise 6.0. December Version InGenius Connector Enterprise 6.0 December 2017 - Version 6.0.23397 i Windows and Microsoft are trademarks of Microsoft Corporation. Salesforce.com is a trademark of Salesforce.com. InGenius is a trademark

More information

Cisco Meeting Server and Cisco Meeting App

Cisco Meeting Server and Cisco Meeting App Data Sheet Cisco Meeting Server and Cisco Meeting App Cisco Meeting Server revolutionizes team collaboration through high scale and advanced interoperability in audio, web, and video conferencing. Cisco

More information

Flexibility and mobility in one complete package Panasonic UC Pro. Ultimate connectivity, wherever you happen to be

Flexibility and mobility in one complete package Panasonic UC Pro. Ultimate connectivity, wherever you happen to be Flexibility and mobility in one complete package Panasonic UC Pro Ultimate connectivity, wherever you happen to be UC Pro brings you a huge range of possibilities Make calls Quick and accurate dialling

More information

Cisco Spark Hybrid Services

Cisco Spark Hybrid Services Data Sheet Cisco Spark Hybrid Services Use Cisco Spark Hybrid Services to integrate your on-premises assets with Cisco Spark in the Cisco Collaboration Cloud. When you do, you can protect your investments

More information

How Cisco IT Introduced Cisco Jabber

How Cisco IT Introduced Cisco Jabber Cisco IT Case Study May 2013 Cisco Jabber Client Deployment How Cisco IT Introduced Cisco Jabber Careful release planning and management promote successful adoption of unified communications clients. Background

More information

Adobe Connect and Unified Communications

Adobe Connect and Unified Communications Adobe Connect and Unified Communications Maximizing existing investments through best-of-breed web conferencing with Adobe Connect Table of contents 1: Purchasing a UC solution from a single vendor vs.

More information

Redback Video. VaaS. Redback Conferencing

Redback Video. VaaS. Redback Conferencing Redback Video VaaS 2016 Redback Conferencing www.redbackconferencing.com.au www.webinars.com.au this content is evergreen, keep it safe The Visual Difference 90% of information transmitted to the brain

More information

Exchange 2010 Unified Communications. Mikkel Bach Nielsen Technology Specialist UC Microsoft Denmark

Exchange 2010 Unified Communications. Mikkel Bach Nielsen Technology Specialist UC Microsoft Denmark Exchange 2010 Unified Communications Mikkel Bach Nielsen Technology Specialist UC Microsoft Denmark mikkelbn@microsoft.com Communications Today Instant Messaging Voicemail Video Conferencing Telephony

More information

REAL-TIME COLLABORATION FOR YOUR GROWING BUSINESS. avaya.com 1

REAL-TIME COLLABORATION FOR YOUR GROWING BUSINESS. avaya.com 1 REAL-TIME COLLABORATION FOR YOUR GROWING BUSINESS avaya.com 1 WILL YOU KEEP UP WITH THE SPEED OF BUSINESS? That s the question many small and midsize businesses and branch offices face. Employees are scattered

More information

TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS

TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS OpenTouch CUSTOMER SERVICE Brendan Meegan Customer solution Architect 30% OF SOCIAL MEDIA USERS PREFER USING SOCIAL CHANNEL

More information

Kony MobileFabric. Release Notes. On-Premises. Release 6.5. Document Relevance and Accuracy

Kony MobileFabric. Release Notes. On-Premises. Release 6.5. Document Relevance and Accuracy Kony MobileFabric Release Notes On-Premises Release 6.5 Document Relevance and Accuracy This document is considered relevant to the Release stated on this title page and the document version stated on

More information

Office 365 for Employees

Office 365 for Employees Contents Access Office 365...2 App Launcher...2 Mail (Outlook)...3 Calendar...4 Sway...5 Forms...6 Planner...7 People...8 Tasks...9 Yammer... 10 Power Apps... 11 Flow... 12 Dynamics 365... 13 Microsoft

More information

Five9 Agent Desktop Toolkit

Five9 Agent Desktop Toolkit Cloud Contact Center Software Five9 Agent Desktop Toolkit User s Guide November 2017 The Agent Desktop Toolkit comprises the CTI Web Services and the Web toolbar, a softphone integrated in your browser.

More information

For more information about the Cisco Jabber suite of products, see https://www.cisco.com/go/jabber.

For more information about the Cisco Jabber suite of products, see https://www.cisco.com/go/jabber. About Cisco Jabber, page 1 Purpose of this Guide, page 1 Feature Configuration Overview, page 1 About Cisco Jabber Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction

More information

Level 3 XpressMeet SM Solutions

Level 3 XpressMeet SM Solutions Level 3 XpressMeet SM Solutions User Guide January 2017 1 Table of Contents Level 3 SM XpressMeet Outlook... 3 Add-In Overview... 3 Features... 3 Download and install instructions... 5 Customize your Level

More information

MWC 17 Collaboration Mobile Convergence

MWC 17 Collaboration Mobile Convergence MWC 17 Collaboration Mobile Convergence Cisco & Ericsson Collaboration Mobile Convergence - CMC Cisco and Ericsson partner to deliver industry leading Mobile Collaboration solutions. Validated, life-cycle

More information

Five9 Plus Adapter for Salesforce

Five9 Plus Adapter for Salesforce Cloud Contact Center Software Five9 Plus Adapter for Salesforce Agent s Guide November 2017 The Five9 Plus Adapter for Salesforce integrates the Five9 Cloud Contact Center with your Salesforce.com desktop.

More information

Avaya IP R10 Office Anywhere & Power Demo Global Resource Guide. Release 10.0

Avaya IP R10 Office Anywhere & Power Demo Global Resource Guide. Release 10.0 Avaya IP R10 Office Anywhere & Power Demo Global Resource Guide Release 10.0 Revision History Date Rev. Description 05 May 2016 0.1 Draft 29 Aug 2016 1.0 First release for R10 31 Aug 2016 1.1 Additional

More information

Connect and Transform Your Digital Business with IBM

Connect and Transform Your Digital Business with IBM Connect and Transform Your Digital Business with IBM 1 MANAGEMENT ANALYTICS SECURITY MobileFirst Foundation will help deliver your mobile apps faster IDE & Tools Mobile App Builder Development Framework

More information

Skype for Business. CX-E: Elevating the Enterprise Capabilities of Skype for Business

Skype for Business. CX-E: Elevating the Enterprise Capabilities of Skype for Business Skype for Business CX-E: Elevating the Enterprise Capabilities of Skype for Business Making Skype for Business Your PBX Replacement Are you thinking of deploying Skype for Business as your next PBX? Due

More information

Cisco Spark Hybrid Services from Telstra

Cisco Spark Hybrid Services from Telstra Cisco Spark Hybrid Services from Telstra Complete collaboration on one app Find out more make links Contents Product summary 03 Integration with Telstra 05 Features 06 Hybrid Call Service 07 Hybrid Calendar

More information

Guide. Video Conferencing for Small Business

Guide. Video Conferencing for Small Business Guide Video Conferencing for Small Business 0345 600 3936 www.sfbcornwall.co.uk Contents Introduction... 3 What is video conferencing?... 4 What type of video conferencing systems are available?... 5 Why

More information