Pontem Check for Updates Guide

Transcription

1 Pontem Check for Updates Guide STEP ONE: Back Up Your Database Log into your Pontem database as usual.. Next, select File Maintenance Backup for the Pontem application you wish to back up from the menu.

2 2 Backing Up Your Database Next, a backup window will appear displaying the path for the created file, and a description of the Backup file: All backup files are saved to a pre-defined archives folder. The user may change the Described as information if desired. Click OK to continue. When the backup is finished a message saying the backup is complete will appear: Click OK to continue upgrading your software.

3 3 STEP TWO: Upgrading to the Latest Build BEFORE YOU BEGIN, PLEASE NOTE: You must have an active connection to the Internet to download software upgrades. You cannot be logged into the database and Check for Updates at the same time. Be sure you have logged out of your database before proceeding. If the software is installed on a network the upgrade must be installed at the server first. From the Help menu, choose Check for Updates... If any Pontem applications are open you will receive the following warning message: Please heed this warning and close any open Pontem applications before proceeding, then click Yes.

4 4 Locating and Applying the Update The software will automatically locate the proper patch (update) for your program. When the patch is located, the Update dialog box will appear. Click Yes to continue. The program will now begin to download the patch file. When the download has finished, click Yes to apply the patch. The update (patch) should run automatically.

5 5 The appropriate setup dialog box for the Pontem software you have chosen to upgrade will now appear: Next, the Password dialog box will appear.

6 6 The current password for your software can be found in the upgrade notification you received via from Pontem Software. Please note that passwords are case-sensitive. Enter the password you were provided and click Next. The screen below will now appear to allow you to select the tasks you wish to perform. Make sure the update you wish to install is checked and click Next. Next, the Ready to Install dialog box will appear. Click Install to continue.

7 7 The Installation dialog box will appear, showing a progress bar. If the following error message appears, you have the application open. Close the software and click Retry. When the installer has completed its task the Setup dialog box will appear. Click Finish to launch the program. When the wizard has completed installing the update, a Setup dialog box will appear. Click Finish to launch the program.

8 8 NOTE: When Pontem s software launches, if your firewall activates to warn you that Pontem or Firebird are attempting to access the Internet or a port, instruct your firewall to grant access to these applications. Failure to do so may disable the Firebird database manager which will prevent your data from opening. Final Step Log into your database with the user name of SYSDBA and the password masterkey. You will be asked if you want to update the database, respond by clicking Yes. When this final update step has completed, log into your database with your normal user name and password. The complimentary upgrade of your software you received as part of your Pontem Software Annual Support and Service Plan has now been installed and ready to use. Technical Support If you require additional assistance in checking for and applying updates to your Pontem software please don t hesitate to contact a member of our Support Team. Our goal is to help you get the most out of your Pontem Software investment. We would be happy to help. Pontem Help Desk Call toll-free Submit an online support request at:: support@pontem.com