Call Flow Control User Guide. Schmooze Com Inc.

Transcription

1 Schmooze Com Inc.

2 Chapters Overview Logging In Creating a Call Flow Routing Calls to Call Flow Toggles Overview Call Flow Control lets you toggle where calls are sent based on if the toggle is set for Normal or Override mode. There are a total of 10 Feature code objects: 0-9. Each can control a call flow and be toggled using the Normal/Override feature code plus the index of 28, so if using 0, the feature code would be *280. Think of this feature as an on and off switch. When on, send a caller to one destination and when off, send them to a different destination. A good example of using a Call Flow Control would be, you want to send callers to a ring group while you are open and to an IVR when you leave for the day. Your business does not keep regular hours, so using the Time Condition module, which lets you setup automated toggles, would not work since you come and go as your please.

3 Logging In Log into the Call Flow module and you should see a screen like this. On the right will be a list of all your Call Flow toggles that you have setup. You can edit or delete any of your entries or add new ones. Call Flow Toggle Control Add Call Flow Toggle Code (*280) test Creating a Call Flow For each new Call Flow toggle we can set the following options. Call Flow Toggle Feature Code Index- Each Call Flow control toggle feature code starts with *28. The index is the last digit of the toggle which can be 0-9. In our example we are going to pick 1. To toggle between on and off, we would dial *281. Description- Here we define a name for this toggle so we can easily identify it in the list. We will use Main Toggle. Current Mode- This is which mode we want the toggle to be in upon creating it. You can also toggle the mode by editing any Call Flow Control at anytime versus dialing *281. The 2 modes are: Normal- This is the normal destination that calls go to. If you have a BLF button on your phone programmed to this feature code in normal mode, the light on the phone will not be on. Override- Override mode means you are not going to the normal destination. If you have a BLF button on your phone programmed to this feature code in override mode, the light on the phone will be lit. Recording for Normal Mode- The default recording played when toggling into normal mode is to beep and say override deactivated. You can record your own announcement in the System Recording module and pick that recording from here to override the default recording. Recording for Override Mode- The default recording played when toggling into override mode is to beep and say override activated. You can record your own announcement in the System Recording module and pick that recording from here to override the default recording. Optional Password- You can optionally set a password that the user who is toggling the call flow will have to enter on their phone before they can toggle this call flow.

4 Call Flow Toggle Feature Code Index: Description: Current Mode: Recording for Normal Mode: Recording for Override Mode: Optional Password: 1 Main Toggle Normal (Green/BLF off) Default Default 1234 Normal Flow Destination- This is the destination to route the call to when in Normal mode of the toggle. This destination can be any other module on your PBX such as an extension, announcement, or queue. Override Flow- This is the destination to route the call to when in Override mode of the toggle. This destination can be any other module on your PBX such as an extension, announcement, or queue. Normal Flow (Green/BLF off) Ring Groups Front Door <4701> Override Flow (Red/BLF on) IVR FS-After Hours Main IVR Do not forget to save your changes when done by pressing the Save button. Save Use feature code: *280 to toggle the call flow mode

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