CMR Cloud Overview Suresh Velayudhan Technical Marketing Engineer PSOCOL

Transcription

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2 CMR Cloud Overview Suresh Velayudhan Technical Marketing Engineer PSOCOL

3 Agenda Introduction Demo Product Overview CMR 3.0 Updates Microsoft Lync Integration with CMR Recommended Architecture and Call flow CMR Configuration Tool Key Takeaways / Q&A

4 Abstract CMR's vision is to connect and bridge the distance between people and allow employees and organizations to run their business more effectively. Customers can choose between CMR Premises, CMR Hybrid and CMR Cloud to best meet their business requirements. This session will focus on CMR Cloud 3.0 capabilities, preferred architecture and best practices for deployment.

5 CMR Product Overview

6 CMR Cloud Connect Your Way WebEx Personal Rooms with Cloud-based WebEx Video Bridge Cisco WebEx Cloud Desktop Collaboration WebEx Mobile Jabber Mobile Cisco TelePresence Endpoints 3rd Party Standards Based Telepresence Endpoints Lync WebEx Desktop, Jabber

7 Collaboration Meeting Rooms Deployment Options CMR Premises CMR Hybrid CMR Cloud TelePresence Customer Datacenter Available Now TelePresence on Premises plus Cisco WebEx Available Now Hosted by Cisco WebEx Available now BROWSER BOARDROOM

8 CMR Cloud Features Ease of Use Scale Open Standards Based Productivity Tools for Mac and PC One click meetings using Meet Now Scheduled, Instant and Always-On meetings Support for Android and ios devices including Apple watch 1025 Concurrent users per meeting 25 Video endpoints 500 WebEx, 500 Audio participants Main 30fps, content 720p 5fps Support for Standard (4:3) and wide screen (16:9) content Single and multi screen standards based endpoints Multivendor endpoint support Support for standards based signaling H.323 and SIP Content sharing supported through H.239 and BFCP Encrypted and unencrypted calls using RTP and SRTP. TLS over SSL and TLS over H.235 DTMF support through RFC 2833 for IVR

9 CMR Cloud Meet Your Way Instant (One-Click) Scheduled Personal Room On-demand, one-click meeting. Start from Outlook, Jabber or WebEx site, Join on Video or WebEx For reserving conference rooms using Outlook, using normal work flows, or via WebEx site scheduling A personalized, always-available collaboration meeting resource for every user Just Meet Anytime

10 Collaboration Meeting Rooms: One Meeting, One Experience Invite Join Collaborate One Meeting One Experience For Everyone Anytime Converged voice, video, and content sharing conferencing Delivered from the Cisco WebEx Cloud Across device, secure B2B and B2C Scheduled, Personal Always-available, and Instant

11 Demo

12 CMR 3.0 Updates

13 Cisco CMR Cloud 3.0: What s New? Available Americas Q3CY15 New Features Proximity join feature for mobile apps on ios and Android platforms* Video callback from desktop to SIP endpoints* Numeric meeting password for video endpoints Enhanced Lync interoperability* Additional video layer between SVC- and AVC-based systems Automatic integration of Cisco Expressway traversal sessions with Cisco CMR Cloud Integration with Cisco WebEx Meeting Center WBS 30 *Beta Customer Benefits Improve the user experience by reducing the number of steps to join a meeting Start meetings faster Improve meeting security Expand CMR Cloud to Lync users Provide better resilience to degraded network conditions for WebEx applications Reduce network setup time for video infrastructure Broaden reach and availability in more countries and languages Cloud-Based Video Conferencing Service EMEA 30 days later APJC 60 days later

14 Proximity Join Using Mobile Apps (Beta * ) Benefits Lets users join meetings faster on supported endpoints Demonstrates the power of Better Together Features Detects presence of Cisco Intelligent Proximity app Exposes Proximity in WebEx mobile app only when Proximity is installed Allows users to use the WebEx mobile app as a control surface for the meeting Join meeting and tap the Proximity icon Cross-launch Proximity Proximity puts video endpoint into Cisco CMR Cloud meeting *Proximity integration within WebEx ios and Android versions is being introduced as a beta feature. It will be supported only on next-generation video endpoints, such as Cisco TelePresence SX80 Codec and MX700.

15 Proximity Requirements (Beta) Same WiFi and within range Mobile Devices Cisco Proximity app installed WebEx Meetings for Android v7.5 WebEx Meetings for iphone and ipad v7.1 (July 24 release) Video collaboration endpoints Admin must enable endpoints for Proximity Software release TC 7.1+ Endpoints: MX200 G2, MX300 G2, MX700, MX800, IX5000, SX10, Sx20, Sx80 If Proximity app is not installed, the icon will not be shown

16 Video Callback from Desktop (Beta * ) Benefits Lets user join meetings faster on all SIP video endpoints Demonstrates standards-based interoperability Features User clicks to have cloud call SIP-based video system User manages list of preferred video addresses The Cisco WebEx Meeting Center client serves as a control surface for the meeting 1 Click "Call My Video System" WebEx 2 Answer incoming call on video system * Video callback available only for WebEx hybrid audio sites in the beta.

17 Numeric Meeting Password for Video Endpoints Benefits Increases meeting security Prevents unintended video endpoint users from joining meetings Features A random 8-digit numeric password is created for use by video endpoints When enabled, IVR prompts attendees for the password Video endpoints must support DTMF transmission

18 Lync Interoperability (Beta * ) Benefits Adds more choices to Cisco CMR Cloud join options Bridges proprietary video collaboration islands with standards-based video Features Supports on-premises and cloud-registered Lync 2010, 2013, Online, and Skype for Business clients Supports RDP interoperability for two-way content sharing Enables Lync users to start meeting as host and join before host Dial String Standards-based Video Endpoint URI Format: <meeting_number>@<sitename>.webex.com Microsoft Lync URI Format: <meeting_number>.<sitename>@lync.webex.com

19 Additional Video Layer for AVC & SVC Interoperability Benefits Better video quality in degraded network conditions More adaptable to changes in network conditions WebEx Desktop Features Additional video layer between AVC (video endpoint) and SVC (Cisco WebEx desktop and mobile) codec clients Delivers 720p and 180p or 360p and 180p video layers WebEx Mobile WebEx 720p 180p 360p 180p SVC Video AVC Video

20 Mobile Share to All Participants CMR Cloud and Hybrid meetings Mobile share is viewed by WebEx and Video endpoints Content sharing format: H.264 video codec WebEx for Android 7.5 share enabled tablets WebEx for ipad 7.5 (July) Jabber Mobile WebEx Mobile WebEx Desktop SX 20 (In Room Video) DX 80 (Video)

21 WebEx on Apple Watch WebEx app User settings Auto Call Me number set Signed in to app Meeting Operations on Apple Watch Enter Your Personal Room Mute/Un-Mute View participant list CMR Cloud The watch is paired with the phone via bluetooth Bluetooth - paired

22 Global Availability and Product Localization Now available in highlighted countries Add Turkish and Danish languages Cisco CMR Cloud sold with WebEx or telepresen ce service provider (TSP) Audio CMR Cloud sold only with TSP audio Americas EMEA APJC Argentina, Brazil, Canada, Chile, Columbia, Costa Rica, Guam, Mexico, Puerto Rico, US, US Virgin Islands Peru Austria, Azerbaijan, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Kenya, Iraq, Ireland, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Rwanda, Slovakia, South Africa, Spain, Sweden, Switzerland, Uganda, Ukraine, United Kingdom Armenia, Belarus, Georgia, Kyrgyzstan, Russia, Serbia, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Algeria, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen Australia, Hong Kong, India, Indonesia, New Zealand, Japan, Singapore Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam Language Chinese (Simplified) Chinese (Traditional) Danish Meeting Center CMR Prompts Dutch * English French German Italian Japanese Korean Portuguese (Brazil) Russian Spanish (European) Spanish (LatAm) Swedish Turkish

23 CMR Cloud and Expressway Traversal Sessions Who What Where For video deployments based on Cisco products Cisco UCM (and UCM Business Edition) with Cisco Expressway C and E, or Cisco VCS and Expressway Short term: Get 125 time-bound traversal session licenses for every block of 250 Cisco CMR Cloud users GPL named host through Cisco Commerce Workspace (CCW) GPL active user and employee count through A2Q process GRA named host, active user, and employee count through A2Q process Current customers who already ordered CMR Cloud through A2Q process Buy Cisco CMR Cloud Licenses Example Get Traversal Sessions When January 28, 2015 to October 5, Why Focus on customer satisfaction Improve customer purchase experience Reduce total cost of Cisco end-to-end solution Short-term offer ends October 5, Each traversal session = 2 RMS licenses

24 Cisco CMR Cloud and Cisco Expressway Traversal Sessions Long-term offer starts July 2015 Who For video deployments based on Cisco products Cisco UCM (and UCM Business Edition) with Cisco Expressway C and E, or Cisco VCS and Expressway What Where Long term: Connect to Cisco CMR Cloud through Expressway 8.6 with Cisco CSR 11 without needing traversal session licenses Download VCS or Expressway 8.6 software from Cisco.com with support contract required ( When Starts July 2015 Why Improve the customer deployment experience No additional costs required Achieve a secure end-to-end Cisco solution Long-term offer does not require licenses for traversal sessions

25 Long-Term Solution Transition Timeline October 5, 2015 December 5, 2015 July 31, 2016 Long-Term Solution Begins Delivery of new timebound (temporary) traversal licenses through GPL or A2Q process ends Customers can upgrade to long-term solution Last Day to Apply for Short-Term Licenses A2Q process to fulfill time-bound (temporary) traversal licenses ordered prior to October 5, 2015 Short-Term Licenses Expire Short-term time-bound (temporary) traversal session licenses expire Customers must upgrade to long-term solution Long-term solution does not require licenses for traversal sessions

26 CMR User Experience

27 Meeting Room Experience- Create Cisco Confidential

28 Meeting Room Experience - Join Video Endpoints Dial video URI @go.webex.com Host enters passcode and # Guest enters # OR meet@go.webex.com Enter the Meeting number and # From WebEx Clients Simply click on the Join meeting link from the invite Enter the WebEx meeting number in the browser, or app from your mobile device Lobby Experience Participants can join before the host arrives Participants will be parked in a lobby till the host arrives Participants will not be able to communicate till the host joins

29 Meeting Room Experience Meet Unified meeting experience between scheduled meetings and personal room meetings Host can lock meeting to prevent unintended participants from joining Unified roster list Users can resize video and content share (liquid layout) Experience: Improved audio dialing Clear HD video See list of all meeting participants Mute, unmute, or drop One button to record the session with audio, video, and content for future viewing

30 Personal Room Experience

31 What are Personal Rooms and CMR Cloud? Personal Room - WebEx Personal Room - CMR Cloud Your Personal Room provides an easy to remember destination for meetings. Each WebEx Meeting Center host has a Personal Room Persistent Vanity URL Host lobby management (room lock) All the capabilities of a Personal Room plus: WebEx Video Bridge - Cloud-based video bridging that enables users to join from any standards-based video endpoint Video ID Add-on service subscription required

32 Set Up Your Personal Room

33 Personal Room Experience Install productivity tools to create a meeting from Outlook or Lotus Notes Each host has a personal meeting room: Web browser URL <sitename>.webex.com/ join/<username> Video system URI <username>@<sitename>. webex.com Host shares options for how to enter the room

34 Personal Room ID Customize the Web URL and Video URI Addresses Admin can control personal room id customization at a user level Users can customize personal room web and video URI

35 CMR Recommended Architecture

36 CMR Cloud Recommended Architecture CUCM BE7000 BE6000 CMR Cloud CMR Cloud Expressway-C Expressway-E WebEx Audio PSTN Audio TSP Audio Audio Options Lync clients Video Endpoints Infrastructre Lync Edge DMZ Infra elements Tested versions CUCM 9.1(1), 9.1(2) and 10.5 VCS-Control X8.1 or higher Public Beta for Lync Support will be available in CMR 3.0 by Q32015 Expressway C and E X8.1 or higher

37 SIP Call Flow Requires call-control CustomerA.com Cisco Endpoint Expressway-C Well-defined DMZ/NAT/FW Expressway-E Cisco Endpoint DNS Cisco Collaboration Cloud UC Manager TURN Internet CMR Cloud Edge Multipoint Infrastructure Customer A has Cisco infrastructure and dials via SIP URI using DNS SRV resolution CMR Cloud Edge handles all SIP calls and steers into the Multipoint Infrastructure

38 Cisco and Lync Video.CustomerA.com Well-defined DMZ/NAT/FW Cisco Endpoint Expressway-C Expressway-E UC Manager TURN Cisco Collaboration Cloud Expressway-C Lync GW Cisco Endpoint DNS Lync Client Lync Server(s) Lync Edge Internet CMR Cloud Edge Multipoint Infrastructure TURN Lync.CustomerA.com Lync Client Customers can also have both Cisco and MSFT, but in this case they should have both a Lync Edge and an Expressway-E Edge They should not route Lync through their Expressway-C first when dialing CMR Cloud. e.g. Lync Servers have a route to video.customera.com >> Expressway-C, but *.webex.com goes directly out via Lync Edge

39 H.323 Scenarios CustomerA.com Cisco H.323 Endpoint VCS Control Well-defined DMZ/NAT/FW VCS Expressway Customer A has traditional TANDBERG/Cisco H.323 endpoints registered to VCS and can dial using DNS SRV resolution and has VCS Expressway for NAT/FW traversal Arbitrary NAT/FW DNS Internet CMR Cloud Edge Multipoint Infrastructure Cisco Collaboration Cloud * H.323 devices should support Annex-o dialing to be able to support DNS SRV based dialing

40 H.323 Scenarios Customer B has Cisco H.323 infrastructure and can dial using DNS SRV resolution and has a 3 rd party Edge solution for NAT/FW traversal Customer B.com Cisco H.323 endpoint Arbitrary NAT/FW DNS Internet CMR Cloud Edge Multipoint Infrastructure Cisco Collaboration Cloud * H.323 devices should support Annex-o dialing to be able to support DNS SRV based dialing

41 H.323 Scenarios Customer C has 3 rd Party end point registered to Cisco VCS and can dial using DNS SRV resolution and has VCS Expressway for NAT/FW traversal DNS Customer C.com VCS Control VCS Expressway Internet CMR Cloud Edge Multipoint Infrastructure Cisco Collaboration Cloud 3rd Party H.323 Endpoint * H.323 devices should support Annex-o dialing to be able to support DNS SRV based dialing

42 H.323 Scenarios DNS Internet CMR Cloud Edge Multipoint Infrastructure Cisco Collaboration Cloud Customer D.com Well-defined NAT/FW 3rd Party Endpoint 3rd Party Call Control 3rd Party Edge Solution Customer D has 3 rd Party end point registered to 3 rd party Call control or can dial using DNS SRV resolution and has 3 rd party edge solution for NAT/FW traversal * H.323 devices should support Annex-o dialing to be able to support DNS SRV based dialing

43 H.323 Scenarios DNS Internet CMR Cloud Edge Multipoint Infrastructure Cisco Collaboration Cloud Customer E.com 3rd Party H.323 endpoint Arbitrary NAT/FW Customer E has 3 rd party endpoint, no infrastructure except for a DNS and a firewall. Endpoint should be able to dial and make a call to the CMR cloud URI using the DNS SRV resolution. * H.323 devices should support Annex-o dialing to be able to support DNS SRV based dialing

44 H.323 Scenarios CustomerA.com Cisco H.323 Endpoint VCS Control Customer B.com Cisco H.323 endpoint Well-defined DMZ/NAT/FW VCS Expressway Arbitrary NAT/FW DNS Customer A has traditional TANDBERG/Cisco H.323 endpoints registered to VCS and can dial using DNS SRV resolution and has VCS Expressway for NAT/FW traversal Customer B has Cisco H.323 infrastructure and can dial using DNS SRV resolution and has a 3 rd party Edge solution for NAT/FW traversal Customer C has 3 rd Party end point registered to Cisco VCS and can dial using DNS SRV resolution and has VCS Expressway for NAT/FW traversal Customer C.com VCS Control VCS Expressway Internet CMR Cloud Edge Multipoint Infrastructure Cisco Collaboration Cloud 3rd Party H.323 Endpoint Customer D.com Well-defined NAT/FW 3rd Party Endpoint 3rd Party Call Control 3rd Party Edge Solution Customer D has 3 rd Party end point registered to 3 rd party Call control or can dial using DNS SRV resolution and has 3 rd party edge solution for NAT/FW traversal Customer E.com 3rd Party H.323 endpoint Arbitrary NAT/FW Customer E has 3 rd party endpoint, no infrastructure except for a DNS and a firewall. Endpoint should be able to dial and make a call to the CMR cloud URI using the DNS SRV resolution. * H.323 devices should support Annex-o dialing to be able to support DNS SRV based dialing

45 Firewall Ports Direction Transport Port Range Media Inbound UDP Media Outbound UDP Signaling Inbound TCP Make sure that Cisco Expressway-E, Cisco VCS Expressway, or other edge traversal devices and firewalls are configured for the following port ranges WBX264 How Do I Allow WebEx Traffic on My Network? Location US and Canada Signaling Outbound TCP IP address Range /19 (CIDR) or /20 (CIDR) or /20 (CIDR) or /19 (CIDR) or /24 (CIDR) or /20 (CIDR) or (Net Range) EMEA /26 (CIDR) or (Net Range) APJC /20 (CIDR) or /19 (CIDR) or (Net range)

46 CMR Configuration Tool

47 CMR Configuration Tool Facilitates faster CMR Deployment Benefits Deliver a self-service, easy to use configuration tool, substantially reducing errors Automate on-premise configuration, reducing onboarding costs for customers and partners Start using CMR Cloud faster Download from Chrome Web Store Questions: cmr-extension-support@cisco.com

48 Example Screens Pre-requisite Screen

49 Example Screens VCS Configuration

50 Comparisons

51 Collaboration Meeting Rooms Deployment Options CMR Premises CMR Hybrid CMR Cloud TelePresence Customer Datacenter Available Now TelePresence on Premises plus Cisco WebEx Available Now Hosted by Cisco WebEx Available now BROWSER BOARDROOM

52 Best Suited Meeting Paradigms Scheduling In-Meeting Experience Bandwidth (TelePresence) CMR Hybrid Extend the CMR On Pem to the cloud On-premises MCU/TS (CAPEX) Leverage full HD (1080p) TP video and screen sharing Scheduled Meeting Differences OBTP for scheduled endpoints Separate controls on WebEx client & TelePresence endpoints One TP stream per meeting CMR Cloud Break the conferencing silos (3 rd party video, Lync) Elastic Cloud MCU (OPEX) Scheduled Meeting Instant Meet Now Meeting Personal Meeting Room WebEx site Scheduling Endpoints cannot be scheduled Unified roster on WebEx client Unified controls on WebEx client One TP stream per endpoint

53 Key Takeaways

54 Collaboration Improves with Cisco CMR Cloud Scale Reach and Capacity Improve IT Flexibility and Agility Optimize Cost Savings Scale from 1 to 100s of concurrent participants Support quicker user adoption Reduce complexity Join from any video device Respond more quickly to market and business needs Increasing Business Value Pay as a monthly subscription Reduce travel costs Take advantage of existing investments

55 Quotes and Stats

56 CMR Cloud Increases Business Value This new way of meeting has revolutionized how we practice medicine. Now we want to share it with all our partner affiliates. We re using our existing video systems with video bridging from the cloud, which allows us to grow and scale as our business requires. Getting to market 10% faster is a huge advantage over our competitors. We re able to differentiate our company, open new markets for growth, and save 80% in CapEx with a cloud service. John Maass Manager of Conferencing Moffitt Cancer Center Eric Anderson IT Infrastructure Manager Vital Images Andreas Schitter Chief Finance Officer BAUER Anthony Hamilton Chairman & Exec VP NterOne Corp Increasing Business Value

57 Improve Collaboration with CMR Cloud Increase Productivity Optimize Cost Savings Facilitate Growth Scale The Business Increased employee productivity by 30% Reduced travel costs by 62% Reduced capital expenditures by 80% Streamlined 24 job interviews per month BAUER Irrigation Systems Vital Images Healthcare NterOne Corp Online Training Service Moffitt Cancer Center Healthcare Increasing Business Value

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59 Continue Your Education Demos in the Cisco campus Walk-in Self-Paced Labs Table Topics Meet the Engineer 1:1 meetings Related sessions

60 Thank you

61

62 Licensing

63 CMR Cloud Licensing Model CMR Cloud Solution Licensing Meeting Center Host License Audio Package CMR Cloud Host License CMR Cloud License Model Named User WebEx Meeting Center License Model CMR Only Active User Employee Count Ports Minutes Minimum licenses Named User 5 Active User 3% or 15 Employee Count 100% or 100

64 What does CMR Solution License Get a User? Video Participants Meeting Center Participants Up to 25 video participants Cisco Jabber Cisco TelePresence Endpoints Lync rd Party Lync 2013 Standards Based Video Endpoints Cisco WebEx Cloud WebEx Mobile WebEx Desktop PSTN TSP Audio Up to 1000 Webex with 500 video and 500 Audio only CMR Cloud license allows an additional 25 video participants to join a WebEx Meeting Center meeting Each video screen constitutes a video participant (e.g. 3 screen immersive is 3 video participants) Actual Meeting Center participants depends on what was purchased Maximum Meeting Center Participants Meeting Center Offers Meeting Center Only MC with Enterprise Edition Employee Count Active User Named User

65 Additional Resources

66 Resources Additional Help Order help: Partner help: Ordering Tools CCW: A2Q: Websites Cisco CMR Cloud Partner Community: collaboration/webex/cmrcloud Cisco CMR Cloud External: Ordering Information GPL and Ordering Guide: nferencing/webex-meetings/ordering_guide_c pdf

67 CMR Cloud Call Flow CUCM Expressway-E DX 80 SIP Expressway-C CMR Cloud SX 20 H.323 VCS Control VCS Expressway PSTN Audio TSP Audio WebEx Audio Video Endpoints Infrastructre DMZ Audio Options SIP Trunk Traversal Zone RTP/SRTP to the cloud SIP + BFCP H H.239

68 CMR Cloud Cloud based TelePresence Video and WebEx Meeting Center from the WebEx cloud CMR Hybrid Premises based TelePresence Video + WebEx Meeting Center from the WebEx cloud CMR Premises Premises based TelePresence Video Web Conferencing Scheduled meetings Scheduled via Mobile, PT or WebEx Site With WXeTP, Schedule via PT in Outlook, or TMS Scheduled via Outlook or TMS, or third party Instant Meetings Start via Mobile, PT or WebEx Site CMR Premises for video only Add third person to a 2 person point to point meeting Personal Room URL One Button to Push Licensing WebEx Meeting Center Host licensing WebEx Host based licensing +TP screen licenses Personal Multiparty Host licensing or TP screen licenses Delivered as: WebEx Meeting Center with CMR TMS, TelePresence Server, VCS/Expressway WebEx Meeting Center TMS, TelePresence Conductor, TelePresence Server, VCS/Expressway

69 CMR Portfolio Solutions CMR Cloud Americas GA: Globally CMR Hybrid GA: Globally CMR On-premise GA: Globally Meeting Paradigms Scheduled, Instant (*) and Personal Scheduled Scheduled, Instant and Personal Multi-Modal Collaboration/Deployment flexibility Video [Cloud] Web Conferencing [Cloud] Audio [WebEx Audio/TSP/CCA] Video [On-prem + Cloud] Web Conferencing [Cloud] Audio [WebEx Audio/TSP/CCA] Video [On-prem] NO Web Conferencing Scheduling WebEx Productivity Tool NO Room Selection Required WebEx Portal WebEx enabled TP Productivity Tool Room or Port Selection Required NO WebEx Portal Scheduling TMS Portal Via Outlook with Exchange TMS Smart Scheduler or Admin Meeting Join URI Dialing (pilot # or per meeting) URL join (to join from WebEx client) No OBTP PIN Protected [Host] URI Dialing (per meeting) URL join (to join from WebEx client) OBTP PIN Protected [Guest] URI Dialing (per meeting) PIN Protected [Host + Guest] In-Meeting Experience Unified Roster [WebEx Client] Unified Controls [WebEx Client] Recording in cloud (NBR) 720p presentation quality NO Unified Roster [WebEx Client + TS] Separate Controls [WebEx Client + TS] Recording in cloud (NBR) 1080p presentation quality Unified Roster [TS + EPs] Unified Controls [TS + EPs] Recording [on-prem CXS / TS + EPs] Pricing OpEx model Per User [Video & WebEx] CapEx model No add l cost for existing TP infra Per Host, Min, or Port [WebEx] Per Port [Video] Per User [Video] Per Port [Video] Flexibility / Interop Reach All WebEx desktop / mobile clients All standards based SIP & H.323 endpoints All WebEx desktop / mobile clients All standards based SIP & H.323 endpoints All standards based SIP & H.323 endpoints

70 Picking the Right SKU All CMR SKUs begin with L-WBX-CMR 1. Deployment scope determines subscription model 2. Deployment size (# of licenses purchased) determines volume tier 3. Customer status & subscription duration determines the rest Add-on CMR (M) durations are in months - used to make CMR coterminate with remaining term length of the existing Meeting Center service New (N), Renewal (R) are in years and are used when CMR and MC ordered together Prefix denotes electronic delivery (L - license, R- Software) Portfolio of WebEx Offers Primary Service (Services Type: CMR) L-WBX-CMRNU-S2-NY1 Subscription Model (Offers: NU, AU, EC) Volume Tiers (Vol of Lic: S2 S5) Type of service (New, Renew, Addon) Model Model Deployment NU Named User Limited AU Active User Partial to Company-wide EC Employee Count Company-wide Tier NU AU, EC S S ,000 9,999 S4 1,000 4,999 10,000 24,999 S5 5, ,000+ Type of Service CMR Customer Meeting Center Customer Duration M New Existing 1-59 mo N New New 1,2,3,5 yr R Existing Existing 1,2,3,5 yr

71 Acronym Definitions RMS: Rich Media Session VCS: Cisco Video Communication Server CMR: Collaboration Meeting Rooms A2Q: Assessment to Quality CCW: Cisco Commerce Workspace GPL: Global Price List GRA: WebEx Global Resale Agreement EC: Employee Count GLO: Global Licensing Operations CSR11: Collaboration System Release 11