Fleet Manager Manual

Transcription

1 Fleet Manager Manual

2 Contents Copyright Information... 4 SECTION 1 Before You Start... 5 Introduction:... 6 neoterra Systems Contact information:... 6 Some value-added inclusions within Fleet Manager :... 7 SECTION 2 Setup Guide... 8 System Setup:... 9 Object Hierarchy Diagram: The Setup Menu: General Settings Configuration: Controller Configuration Settings: The Traffic Tab: The Clients Menu Setup: ADDING CLIENTS: Clients Menu Settings MODIFYING CLIENTS: REMOVING CLIENTS: BATCH ADD CLIENTS: BATCH REMOVE CLIENTS: MAP PROVIDERS: The Customers Menu Setup: Customers Menu Settings: MODIFYING CUSTOMERS: REMOVING CUSTOMERS: The Departments Menu Setup: ADDING DEPARTMENTS: MODIFYING DEPARTMENTS: REMOVING DEPARTMENTS: The Units Menu Setup: Units Menu Settings: ADDING UNITS: MODIFYING UNITS:... 25

3 REMOVING UNITS: BATCH ADD UNITS: BATCH REMOVE UNITS: The Groups Menu Setup: ADDING GROUPS: MODIFYING GROUPS: REMOVING GROUPS: The Permissions Menu Settings: REMOVING CLIENT PERMISSIONS: The DbBackup Menu Setup: The Geocoder Menu Setup: The IPS Menu Setup: **Please refer to IPS manual** The WebSuite Config Menu Setup: Configuration Menu: Mapping Menu: The Tools Menu Setup: Network Option Settings: Administration Option Settings: NTP Option Settings: Settings Packet Trace Option Settings: Download Logs Tab: SNMP Option Setting: SSL Option Setting: SECTION 3 Using the Provisioning Tool The Status Menu: System Status: Gateway Connections: The Presence Menu: Presence Menu Settings: The Traffic Menu: Notes:... 42

4 Copyright Information Copyright Information: 2013 neoterra Systems Inc. All rights reserved. This document is provided as-is. Information and views expressed in this document, including URL and other Internet website references, may change without notice. You bear the risk of using it. Some examples are for illustration only and are fictitious. No real association is intended or inferred. This document does not provide you with any legal rights to any intellectual property in any neoterra Systems product. You may copy and use this document for your internal, reference purposes.

5 SECTION 1 Before You Start

6 Introduction: Thank you for purchasing Fleet Manager, an application designed by neoterra Systems for the Motorola MOTOTRBO Professional Digital Two-Way Radio System, to permit the user enhanced control capabilities. The application has been designed to accommodate the safe tracking of fleet and similar fixed locations that use the MOTOTRBO product. The application has an archiving reporting feature that reports on activity captured by various parts of the application. neoterra Systems has worked with the end users to streamline the application and make it simple to install, easy to use and understand. neoterra Systems Contact information: neoterra Systems Inc.: 48 Centennial Road, Unit #8 Orangeville, Ontario. Canada. L9W3T4 Business Numbers: U.S. Access: Canadian Access: Facsimile Number: Sales Numbers: U.S. Access: Option 1 Canadian Access: Option 1 sales@neoterra.ca Support Numbers: U.S. Access: Option 2 Canadian Access: Option 2 support@neoterra.ca (Please use the process within your Country to allow for direct dialing.) For your convenience, you may wish to try: For more information on neoterra Systems please visit:

7 Some value-added inclusions within Fleet Manager : Fleet Manager has some embedded assistance within the application: a) Web-based archive reporting tool. b) Mail service to negate the need to have a catch-all account or aliases set up. There are 3 Protocols that Fleet Manager uses with MOTOTRBO devices: a) Text Messaging Can isolate a unit and send a unit-specific message to the device in question. b) ARS (Automatic Registration Service) Advises of devices that come on-line and go off-line. c) GPS/IPS Tracking Location based Services.

8 SECTION 2 Setup Guide

9 System Setup: Now that you have configured your radio network it s time to set up the Fleet Manager application. Open a web browser and connect to the IP address of your Fleet Manager. You should now have a view of the Fleet Manager WebSuite and the Fleet Manager Provision Tool. Select the Fleet Manager Provision Tool : The following page should now load: Please enter login information. (The default username will be admin with the default password being admin which can be changed under the Administration section of the Tools menu.) The following tabs are available: Status Presence Setup Traffic Clients Customers Departments Units Groups Permissions DbBackup Geocoder IPS Signed in as Websuite Config Tools Visit Website Logout

10 Object Hierarchy Diagram: Pictured below is a generic diagram and a more specific example diagram highlighting the relationship between clients, customers, departments and units. CLIENTS CUSTOMERS CUSTOMERS DEPARTMENTS DEPARTMENTS DEPARTMENTS DEPARTMENTS UNITS UNITS UNITS UNITS UNITS UNITS UNITS UNITS *PLEASE NOTE: The number of subdivisions under each category is not limited to two but only pictured as such for demonstration purposes. * The following is an example of what each object might represent within the WebSuite using a utilities company as an example: CLIENTS Electricity Water Metering Repair Metering Repair Radio 1 Radio 2 Radio 3 Radio 4 Radio 5 Radio 6 Radio 7 Radio 8 *PLEASE NOTE: The number of subdivisions under each category is not limited to two but only pictured as such for demonstration purposes. *

11 The Setup Menu: The Setup menu contains 3 main Sections: a) General General settings concerning the application and connection. b) Controller Settings for Connect Plus. c) Wireline Gateway Settings for MNIS. d) Control Station Settings for Control Stations *Please note: In order for changes to take effect after being saved the server must be restarted from the Service State options menu found in the Status tab.*

12 General Settings Configuration: *Note: All settings on this page are system-wide.* a) Server ID For Connect Plus, this must match a user in the XRC manager. This user also needs to be defined in the XRT manager if using telematics (raw data). Further, under settings > XRT user configuration menu options, the console user ID (under private talk paths) should match the ID in this field and at least one talk path needs to be defined for the user. b) Gateway Connection Port The port used by a client application to connect to the server. c) Age GPS Enabled When this is enabled radios that don t respond after a set period of time will be set offline and removed. d) GPS Aging This is the maximum time that GPS positions will be allowed to stay on a map in the Fleet Manager web AVL solution. This setting will only take effect if the Age GPS Enabled check box is active e) GPS Offline Enabled When checked units that go offline will be immediately removed from the map. f) Use Emergency Enables/Disables use of the emergency alerts from units out in the field. g) connexbox Confidence Sets the minimum GPS confidence level required for GPS reports to be accepted from connexbox. Reports with a confidence value lower than this will be logged but not saved in the database. *Note: In order for the information entered into the above fields to become active you must click the Save button.*

13 Controller Configuration Settings: *Note: All settings on this page are system-wide.* a) XRC9000 IP The IP of the remote XRC controller to connect to. If you are using a MultiGate this would instead route to the MultiGate IP. b) PN Port The port assignment for registering a unit (ARS). You must configure the controller in question to match Fleet Manager Server PN port. Default: 4005(TCP). If you are using a MultiGate this would be the port that the MultiGate is listening on. c) TMS Port The port assignment for Text Message Service messages. You must configure the controller in question to match Fleet Manager Server TMS port. Default: 4007(UDP). If you are using a MultiGate this would be the port that the MultiGate is listening on. d) LBS Port The port assignment for Location Based Service messages (LBS). You must configure the controller in question to match this port. Default: 4001(UDP). If you are using a MultiGate this would be the port that the MultiGate is listening on. e) Backup XRC 9000IP Secondary XRC for redundancy purposes. f) Low Range & High Range (Watcher Range) This would be the range of unit ID s for which you would be collecting data (GPS & Text messages). If using a MultiGate leave the default maximum range. ( ). Low- the lowest radio ID the server will listen for. High- the highest radio ID the server will listen for. g) XRT IP The IP used to connect to the XRT. h) XRT Port The port (TCP) the server uses to communicate with the XRT. i) Username/ Password- The username/password used to connect to the XRT. This user is defined under the XRT User Configuration menu in the XRT manager. This user is created in the XRT manager under the Menu Structure Settings > User Configuration. The server ID (as seen on page 11 point 1a) must be populated under Private Talk Path ID j) LRRP Refresh Interval Allows the users to select how often the LRRP settings are refreshed with the controller. *Note: In order for the information entered into the above fields to become active you must click the Save button.*

14 Wireline Gateway Configuration Settings: *Note: All settings on this page are system-wide.* a) Wireline Gateway IP The IP address for the Wireline Gateway. b) Scheduled Data Defines whether or not we are using an enhanced GPS system.(with or without the CSBK feature) c) TMS Port The port assignment for Text Message Service messages. You must configure this setting to match the port that MNIS is listening on. Default: d) LBS Port The port assignment for Location Based Service messages (LRRP). You must configure this setting to match the port that MNIS is listening on. Default: e) Low Range & High Range (Watcher Range) This would be the range of unit ID s for which you would be collecting data (GPS & Text messages). It is a good idea to narrow the range to encompass only those radios that are within your fleet. i. Low- the lowest radio ID the server will listen for. ii. High- the highest radio ID the server will listen for. *Note: In order for the information entered into the above fields to become active you must click the Save button.*

15 Control Stations Setup: a) Must enable control station b) Voice control stations MUST be *Note: In order for the information entered into the above fields to become active you must click the Save button.* The Traffic Tab: This tab allows the user to view the traffic that the server is handling and connection activity. a) Find Unit Allows the user to enter a specific unit ID then filter only that traffic or send an LRRP immediate b) Clear Traffic Allows the user to clear the traffic log c) Pause Output This will pause the traffic log allowing the user to scroll up and down.

16 The Clients Menu Setup: This tab allows the addition, modification, or deletion of a Fleet Manager Client. Defines the users that are able to log-in to the server. Note: All settings on this page are client login specific. ADDING CLIENTS: a) Click the Add Client option to add a new client b) Enter the details c) Click the Add Button on the bottom right to save Clients Menu Settings a) Client ID This is the ID to give to one particular client that is to login to the WebSuite. This must be unique across all tabs that ask for ID s (E.g. Unit ID, Group ID). b) Client Name Username for the WebSuite. c) Password This is the password that the client will use for the client name when logging into the WebSuite application. d) Tracking Enabled Enables/disables the Tracking tab within the WebSuite for a specific client. e) Telematics Enabled Enables/disables the Telematics tab within the WebSuite for a specific client. f) On/Off Reporting Enables/disables the On/Off Reports tab within the Websuite for a specific client. g) h) i) j) k) Web Administration This is a future implementation. Lone Worker Enables/Disables Lone Worker status on units for monitoring. Starting Latitude Determines the latitude of the default location that WebSuite will start on. Starting Longitude Determines the longitude of the default location that WebSuite will start on. Starting Zoom Level Determines the zoom level of the default location WebSuite will start on. Note: For more specific information about Lone Worker status, see the Lone Worker Manual.

17 MODIFYING CLIENTS: a) Click the Modify Client Option to modify the client in question b) Edit the details. c) Click the Edit button on bottom right to save REMOVING CLIENTS: a) Click the Remove Client Option to remove a client. b) Select the client. c) Click the Delete button on the bottom left to delete it.

18 BATCH ADD CLIENTS: Note: The clients that a batch pertains to is defined by the Client Name Prefix data, as well as a range of client IDs starting with the Starting Client ID which represents the first client in the range, and Ending Client ID which represents the final client within the batch range. Under the Clients menu you can add clients en-masse using the Batch Add Clients option. After clicking on this option, enter the range in the fields below. To select a batch of clients, enter the client name prefix in the Client Name Prefix field, and enter the range of the client IDs you want added.) and click Add Batch in the bottom right to save. BATCH REMOVE CLIENTS: There is also a Batch Remove Clients option which allows you to remove clients en-masse. Simply click on the option, enter the range of the batch (see top of the page) and click on Delete Batch.

19 MAP PROVIDERS: This feature allows you to make adjustments to the types of maps that a client has access to. To access this feature, simply select the Map Providers menu from the Clients drop-down menu. You now have access to the list of map providers and the map types available to specific clients. To choose a client, access the Client Name drop down menu and select from the available clients. When you have selected a client, you must click Select to show the list of map providers available and the list of map providers the client currently has access to. After you have selected a client, you will see a list of map types available that the client does not currently have access to that is referred to as the Map Provider List. You will also see a list of map types, which that client does currently have access to, called Current List for Client. The Map Providers list allows you to give a client access to map types they do not currently have access to. Click the Add button next to the map type you wish to give the client access to, and that map type will be added to the Current List for Client. The Current List for Client list allows you to remove a client s access to a map type that currently they are permitted to use. Click the Remove button to disable the client s access to that map provider. After a map type is removed from a client s list, it will reappear in the Map Providers list.

20 The Customers Menu Setup: Customers Menu Settings: a) Customer Name Give the customer a name usually the name of the company for which you are installing Fleet Manager. b) Any emergency or speeding alarms that fire in Fleet Manager will be sent to this address. c) Speeding Threshold Specifies the speed at which the speeding alarm will be raised in the clients. This setting is not related to the speeding threshold set in the connexbox. d) Telemetry 1-8 These eight boxes are where you would enter your Telemetry VIO state change descriptions. e) Alerts to Specifies the events that will trigger an alert to be sent to the specified in the data field. I. Emergency All triggered emergencies will be sent to the address specified in the field. II. Speeding All speeding alerts will be sent to the address specified in the field. f) Lone Worker Interval The time required between check-ins for Lone Workers. g) Live Status 1-8 These eight boxes are where you specify which status messages your Units send to the WebSuite to determine their current status.

21 LIVE STATUS: The messages within these parameters are specific from your units. Each customer may have eight custom status messages that change the unit status when they send a TMS with the prefix of a pound ( # ) symbol. MODIFYING CUSTOMERS: Modifying customer data is accomplished in very much the same way as adding it. To start an edit click on the Modify Customer option and enter the details. To save any changes when modifying, click the Edit button REMOVING CUSTOMERS: Removing data is accomplished much the same way as modifying it. To delete the record permanently, click the Delete button from the Remove Customer option. Any clients, groups, units or partitions assigned to the deleted customer will also be deleted.

22 The Departments Menu Setup: This screen allows users to associate department name with a customer. ADDING DEPARTMENTS: Click on the Departments menu, and select the Add Department option from the drop-down menu. After entering the details of the customer and department you would like to add to this list click on the Add button to save the information. Department ID is an automatically assigned number used for grouping a department. Departments Menu Settings: a) Customer Name Name of customer. b) Department Name The friendly name to associate with the Department ID. MODIFYING DEPARTMENTS: Modifying department data is accomplished in very much the same way as adding it. To start an edit, click on the Modify Department option and enter the details. To save any changes when modifying, click the Edit button.

23 REMOVING DEPARTMENTS: Removing data is accomplished in very much the same way as adding it. To start an edit or remove, click on the Remove Department option and select the department you would like to remove either by entering in the department ID or clicking on the department in the list. To permanently remove a department, click the Delete button.

24 The Units Menu Setup: This screen defines the valid units that are able to send/receive digital data in Fleet Manager. This menu allows the addition, modification, or removal of a unit as well as adding or removing a batch of units. Units Menu Settings: a) b) c) d) Department Name Defines the department that the selected units are assigned to. Unit ID This ID must match up with a Radio ID out in the field. Unit Name The friendly name to associate with the Unit ID. Icon Path This is the icon that will be associated with the unit when being displayed on GIS maps as well as internet based maps (Google Maps, Bing Maps, and MapQuest). e) Polling Interval This tells Fleet Manager how often a controller polls a radio (in the case of a Connect Plus system) for the GPS location of this unit and update its position or, in the case of a non-connect Plus system, how often the radio autonomously reports a GPS location. f) Telemetry Source Defines what type of telemetry the systems will use g) Radio Type Indicates whether hardware or firmware is being used as the radio type. At this point, only Hardware will need to be selected. h) Enable Services Allows the user to select which services each radio is going to be using. i. GPS This is for units with GPS enablement. ii. BYOF Radios that will be using Bring Your Own Forms services iii. XS Radios that will be using XS services iv. Indoor Positioning System Radios that use Blue Tooth services. ADDING UNITS: To add a unit select the Add Unit option from the Units menu. Simply fill in all of the fields above with the correct information relating to the unit and click on the Add button in the bottom of the screen to save the information and add the unit. Note: When you are finished adding all new units, return to the Status menu and click on Reset, or the newly added units will not begin reporting.

25 MODIFYING UNITS: Modifying a unit is done in much the same way that a unit is added. Access the Modify Units menu. To select a unit to modify, simply click it as it appears in the table below. Simply fill in the changes you would like to make to the unit in each respective field. When all changes are correctly recorded, click the Edit button in the bottom right corner of the page to save your changes.

26 REMOVING UNITS: To remove a unit access the Remove Units menu. To select a unit to remove click on the unit it as it appears in the table above to select it. Once selected, to remove the unit, simply click on the Delete button at the bottom of the page. BATCH ADD UNITS: Note: The units that a batch pertains to is defined by the Unit Name Prefix data, as well as a range of unit IDs starting with the Starting Unit ID which represents the first unit in the range, and Ending Unit ID which represents the final unit within the batch range. Under the Units menu you can add units en-masse using the Batch Add Units option. After clicking on this option, enter the details and click Add Batch in the bottom of the page to save.

27 BATCH REMOVE UNITS: Under the Units menu you can add units en-masse using the Batch Remove Units option. After clicking on this option, enter the range (see top of the page) and click Delete Batch in the bottom of the screen to save. The Groups Menu Setup: This menu defines the Groups that exist in the MOTOTRBO radios. This menu allows the addition, modification, or deletion of a group. This function is used to send text messages to a group of units.

28 ADDING GROUPS: Group Information: a) Group ID The unique auto-assigned Group ID assigned to the Group. b) Customer Name The name of the customer that the group is associated with. c) Group Name This is the friendly name associated with the Group ID. When all the groups details have been correctly entered click the Add button to save it. MODIFYING GROUPS: Modifying a group is done in much the same way that a unit is added. Access the Modify Groups menu and simply fill in the changes you would like to make to the group in each respective field. When all changes are correctly recorded, click the Edit button in the bottom of the page to save your changes. REMOVING GROUPS: To remove a group, access the Remove Groups menu. To select a group to remove you can either click on the unit it as it appears in the table above, or you can enter the unit ID into the Group ID data field. Once selected, to remove the group, simply click on the Delete button in the bottom of the page.

29 The Permissions Menu Settings: On this screen you can assign one or more customers to a client. A client may have more than one entry if it has been assigned to more than one customer. In the case example seen in the Object Hierarchy Diagram. ADDING CLIENT PERMISSIONS: To add permissions towards a customer and client login select the correct details from the Client Name and the Customer Name drop down menu. When both have been correctly selected click the Add button to add the permission. REMOVING CLIENT PERMISSIONS: To remove permissions towards customer and client logins click the Delete button attached to the customer and client you wish to remove.

30 The DbBackup Menu Setup: This menu allow the user to Back up their Database. This can be done instantly or scheduled for Every Day, Every Week, Every Month or Every Year. User must also enter a Network IP to where the destination of the backup will be saved.

31 The Geocoder Menu Setup: This tab is to configure the geocoder. In the GENERAL you can see the version number and see if the service is started or stopped. In the SETTINGS, you can choose which mapping service to use. If you are also running the TBGeocoder you will enter the IP of that appliance in the IP field.

32 The IPS Menu Setup: **Please refer to IPS manual** The WebSuite Config Menu Setup: The Configuration and Mapping options are located within the Fleet Manager provisioning tool application under the WebSuite Config menu option. Configuration Menu: Global Settings This setting allows you to enter Title and Application description and browse for a logo file to use. This logo will appear on all login screens and web pages. Unit Settings Controls what units are used in the web reporting application by default. Users can select from kilometers per hour, miles per hour and knots. SMTP Details for Fleet Manager Reporting: - Allows the user to provide simple mail transfer protocol information to be able to send out telematics reports via . Mapping Menu: Custom Map Configuration URLS for mapping sources There are 8 available fields for custom mapping. Enter client details into the appropriate field and select Map Type. Remember to click on Save at the bottom of the page to save custom map details. Currently supported custom maps include: ArcGIS RESTful, ArcGIS cached Maps, and ArcGIS WMS web services

33 Note: The information included within the Overlay tab is intended for those units working alongside the ATLAS system. For more, please see the ATLAS manual. The Tools Menu Setup: This screen displays the Network Settings, Administration Settings, NTP Settings, Packet Trace Settings, Downloading Logs, SNMP Settings, Licensing and SSL Settings. Note: The licensing Settings should not be modified unless instructed by official neoterra Systems personnel.

34 Network Option Settings: a) System Type Should be set to Standalone. b) Hostname The hostname of the server. c) IP Configuration Select from either DHCP IP (Dynamic Host Configuration Protocol) or a static IP address. d) IP Address The IP address of the server. e) Netmask The subnet mask of the server. f) Gateway The default gateway IP address. g) Alias IP Address Secondary access IP for Fleet Manager system. h) Netmask The subnet mask of the server. i) Nameservers DNS 1-4 DNS servers for DNS resolution for accessing internet based map providers. j) Routing IP This address is used to specify the IP of MNIS. Administration Option Settings: The Administration Settings menu allows the user to change the password for the administrator. To change your password, you must first fill in the currently used password that you wish to change in the Current Password data field. Fill in the New Password field with the password that you would like to use. The Confirm Password field must also be filled in with your new password. Data entered in the New Password and the Confirm New Password fields must be identical for changes to take effect. Once you have filled in all the appropriate information correctly click the Save button to apply the changes.

35 NTP Option Settings: Network Time Protocol. Allows the server to keep a consistent time by periodically checking against other NTP servers. Time zone represents the time-zone that the system is operating within. The NTP 1 through NTP 4 fields allow you to synchronize with up to 4 different NTP servers. Settings Enabling allows the user to receive notifications from the server, of units that are speeding.

36 Packet Trace Option Settings: Allows the system to perform a Wireshark capture. To begin a capture click the Start Capture button. After a running capture is completed, click the Stop Capture button to end the capture and produce a download link for the captured file Download Logs Tab: This feature allows the user to download the traffic logs files.

37 SNMP Option Setting: Selecting the Enable option will enable the sending of SNMP (Simple Network Management Protocol) trap alerts to the SNMP manager. Trap alerts currently only include application start-up and shut down alerts, however more will be added in the future. The SNMP manager is defined by the address filled in the Server Address data field. When this address is added click the Save button to save your changes. SSL Option Setting: Here the users is able to upload an SSL certificate making their connection secure.

38 SECTION 3 Using the Provisioning Tool

39 The Status Menu: In this screen, it shows what you have setup in the configuration, what is active in the server & the current state of the system.

40 System Status: a) Service State Whether or not the server has started or is in the stopped state. I. Start Will start the Fleet Manager server. II. Reset Will stop and start the Fleet Manager server. III. Stop Will stop the Fleet Manager server. b) XRC Connection Indicates Primary or Secondary controller. c) Version The current version of the server being used. d) Database Version The version of the database used by the server. e) MAC Address The hardware address of the network card in the server. f) Serial The unique serial number of the server. g) Customers The number of customers that are defined. h) Clients That number of clients that are defined. i) Groups The number of groups that are defined. j) SU Licensed The number of subscriber units that the server is licensed to use. k) SU Online The number of subscriber units currently online. l) Departments The number of departments defined. Gateway Connections: IP Address Shows the IP addresses of connected client(s). The Presence Menu: This screen shows the status of all connected units

41 Presence Menu Settings: a) Unit ID The ID of the radio. b) ARS Used to identify whether the units set are ONLINE or OFFLINE. (Automatic registration service) c) LRRP Displays whether the Location Request Routing Protocol (LBS traffic) is ONLINE or OFFLINE. This should be online if you are using GPS service on the MOTOTRBO Radios and Fleet Manager. d) TMS Defines whether the Text Messaging System(TMS) is ONLINE or OFFLINE. e) Last ARS Packet The most recent automatic registration service message to be received from this unit. f) Last LRRP Packet The most recent location request routing protocol GPS packet detected from this unit. g) Last TMS Packet The most recent text message received be this unit. h) System Type The type of system that the radio is using to connect to the system. The Traffic Menu: This screen displays any traffic that Fleet Manager is handling, connection activity, as well as any client connections. There is also a feature that allows users to find a specific unit. a) Find Unit Allows the user to perform an immediate location request to poll the unit. User must fill in the unit ID and select the type of poll. This will be LRRP Immediate if the unit is using a MOTOTRBO system, or XL Immediate if using the connexbox XL. When the unit has been specified click the Find button to perform an immediate location request. b) Pause output When enabled pauses all traffic window output. c) Timestamp The date and time associated with the event. d) IP Address The source IP address for the report. e) Unit ID The ID of the unit that the report concerns. f) Notes A description of the event.

42 Notes: