Commercial Bank Portal Multi-Factor Authentication Migration Guide

Transcription

1 Citibank N.A., Singapore Branch 18 September 2014 Commercial Bank Portal Multi-Factor Authentication Migration Guide

2 Table of Contents 1. Introduction 2. Updating and Mailing Address 3. Activating Your Multi-Factor Authentication Login 4. Logging in with Multi-Factor Authentication for the First Time 5. Reseting Commercial Bank Portal Password 1. Introduction Commercial Bank Portal is an Internet banking portal designed to fulfil your banking needs with a secure and easy-to-use platform. Commercial Bank Portal offers intuitive web-based access to account information, the ability to make domestic and foreign currency payments, and online service and support. This manual serves as a guide on how to login to Multi-Factor Authentication (MFA) on Commercial Bank Portal. It provides a step-by-step instruction on how to login using Multi-Factor Authentication (MFA) and other functionalities relating to MFA Login. 2. Updating and Mailing Address Follow the following steps to update and mailing address on Commercial Bank Portal. 1. Login via using your Normal Login user ID and password 2. Select My Profile 3. In My Profile, update your mailing address and address in the blanks provided and click Submit.

3 4. Once submitted, you will be prompt with the challenge and the response. Enter the response shown in the SafeWord Card and click Submit to update your profile *Note: During this migration phase, you may receive an notification to inform you that your mobile number and/ or have been updated. This automated may be sent to you, as the mandatory fields are empty and the system is required to fill up any mandatory blank fields to allow the migration process to continue. Please be informed that your user profile and access remains unchanged throughout the migration process. For further clarifications, please contact us at or

4 3. Activating Your Multi-Factor Authentication Login For a smooth migration transition, please ensure that the follow have been completed: 1. SafeWord Card and PIN will be mailed to the mailing address you maintained under User Profile in Commercial Bank Portal. An will notify you on delivery details of the SafeWord Card and PIN. 2. To activation your MFA Login, please confirm your receipt of SafeWord Card and PIN via or phone, following the instructions provided in the You will receive a confirmation once your MFA Login is activated. Please follow the instructions below to log in to CBP at Your Normal Login will be disabled at the same time.* *Note: At this point of time, either Normal Login or MFA Login should allow you to access CBP. Otherwise, please contact us at tts.cbpmigration@citi.com or Logging in with Multi-Factor Authentication for the First Time 1. Login via 2. Select Singapore from the drop down list and click on Submit. A new window will be opened. 3. Select your preferred language and choose MFA Login from the drop down list.

5 4. Login with your SafeWord Card ID which can be found at the back of the card and click Submit. 5. Follow the instructions shown to complete the challenge response and click Submit. 6. Enter your original static password that was used with Normal Login and click Submit.

6 7. You should be logged into Commercial Bank Portal now. 5. Resetting Password 1. Upon logging in, select My Profile

7 2. Select Change Password which can be found on the left 3. Enter your Old Password and enter a New Password and click Change Password