Virtual Desktop Infrastructure Mercer University

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2 Virtual Desktop Infrastructure Mercer University Shane Milam Executive Director, Technology Infrastructure 2

3 The University Faith-based institution of higher learning that seeks to achieve excellence and scholarly discipline in the fields of liberal learning and professional knowledge Established in total student enrollment 1400 faculty / staff Undefeated in football since Soon to change 3

4 Quick Facts Three major campuses Four regional academic centers Eleven colleges and schools Multiple teaching hospitals Educational partnerships within healthcare Education partnerships with DoD 4

5 IT Organization Services Three tiers Structure Centralized Staffing Thinly provisioned 5

6 IT Challenges Mission Scope Academic diversity Travel Requirements Geographic separation Student Requirements Growth in borderless needs Funding Models All you can eat mentality 6

7 Road to VDI Existing Virtualized Infrastructure Server virtualization Application virtualization Administrative Directive Pilot request Tight schedule Adjusted expectations Internal / Informal VDI Exploration Weekend project 7

8 Business Goal Identification Lifecycle Management Capital purchases Operational maintenance Support Management Software deployment Remote support License optimization New Opportunities BYOD Borderless classrooms Utility savings 8

9 Promoting / Selling VDI Internally Territorial encroachment Labor division Infrastructure access Administratively University administration Faculty / Staff Students Final phase but ready to go now Borderless deployments have pending license issues 9

10 Hardware Platform Pilots Servers Network Storage Clients Dell Cisco UCS Cisco Juniper Pillar - existing NetApp - FlexPod EMC - VCE Compellent Cisco Dell Wyse Samsung LG 10

11 Software Platform Pilots Hypervisors Citrix XenServer Microsoft Hyper-V VMware ESXi Brokers Citrix XenDesktop VMware View Management Unidesk 11

12 Decision Processing Price Usually strong driver Performance / Satisfaction Strong options all around Project Combination VDI/UC/Video/ Network 12

13 Mercer Infrastructure Decisions Hardware Network Storage Software Cisco UCS LG Clients Cisco Nexus EMC VNX VMWare ESXi VMWare View Unidesk 13

14 Project Combination - Cisco Capital Virtualization Video UC Network VDI - Approved project and primary focus Server infrastructure replacement revenue model Need to expand existing distance learning footprint Revenue model Need to maintain existing infrastructure Provide for new capabilities 10 Gbps deployment needed to support projects Combined with recent WAN upgrades positions for HPC 14

15 Scope and Schedule Phase I Physical PC Displacement Initial 500 completed by summer 2012 Total of 1500 completed by January 2014 Numbers include both lab and knowledge worker cases 15

16 Scope and Schedule Phase II Virtual Expansion Target approximately 50 administrative members for secondary desktops by summer of 2013 Target approximately 100 total available borderless desktops for approximately 500 adjunct faulty through calendar 2013 Exact scope and schedule for student deployments still under discussion with schools 16

17 Mercer Infrastructure UCS Detail - UC UC 4 - B200 M2 s 48GB RAM Intel Xeon X5675 One Spare and one C210 for Atlanta 17

18 Mercer Infrastructure UCS Detail - VMware VMware ESXi 5 Server Virtualization 4 B200 M2 s 192GB RAM Intel Xeon X5675 Platform for remaining physical servers Pulls virtual servers into revenue model 18

19 Mercer Infrastructure UCS Detail - VDI VDI 8 B200 M2 s 192GB RAM Unidesk sizing provides desktops per server 2/2/2 View Connection servers in our ESXi farm. Does not use VDI resources or desktop licenses. Easy expansion with third chassis or C-series if required 19

20 Mercer Infrastructure UCS Detail - Notes Notes 2 20Gbps port channels. Each 5K has ½ (10Gbps) of a port channel First server has Mast CP and one Secondary CP. Our desktops are allocated 2GB of RAM and a single VCPU. 20

21 Mercer Infrastructure Bumps - UCS UCS Bug in GUI for storage paths Timing of week long training class 21

22 Mercer Infrastructure Bumps - Storage Storage Lack of port channeling for iscsi Lacked PowerPath VE Documentation on jumbo frames Controller mode option for NFS/CIFS 22

23 Mercer Infrastructure Bumps - Networking Networking FWSM bug Nexus considerations 23

24 Mercer Infrastructure Bumps - Software Software Login methods Reboot times Layer development and ownership 24

25 Mercer Infrastructure Additional Notes Hardware Traditional client form factor for existing LCD s USB compatibility issues BYOD Have always had a version of BYOD with VPN Device versus experience management Software Instance licensing with Microsoft, Adobe, etc. Client licensing consideration for optimization and overhead (roughly 5%) 25

26 Mercer Resources Technology Infrastructure Help Desk Services Systems and Servers Network and Security 26

27 Mercer Resources Technology Infrastructure Help Desk Services Systems and Servers Network and Security 27

28 Physical Architecture Layout 28

29 UCS QoS Overview LAN QoS System Classes QoS Policy vnic Template 29

30 Nexus QoS Overview Enable Jumbo Frames system jumbomtu 9000 Define network-qos class-map class-map type network-qos iscsi-traffic match qos-group 4 Create Global Policy-Map policy-map type network-qos jumbo-frames class type network-qos iscsi-traffic mtu 9000 set cos 4 Apply System QoS Policy system qos service-policy type network-qos jumbo-frames EMC iscsi Port interface Ethernet1/24 description EMC_SPB0_FabricA untagged cos 4 switchport access vlan 5 spanning-tree port type edge Verify Marking qos-group 4 q-size: 29760, HW MTU: 9000 (9000 configured) drop-type: drop, xon: 0, xoff: Statistics: Pkts received over the port : Ucast pkts sent to the cross-bar : Mcast pkts sent to the cross-bar : 766 Ucast pkts received from the cross-bar : Pkts sent to the port : Pkts discarded on ingress : 0 Per-priority-pause status : Rx (Inactive), Tx (Inactive) 30

31 Nexus QoS Continued Inbound UCS Policy-Map policy-map type qos pmap-inbound-ucs-marking description UCS Chassis Traffic Marking class cmap-in-voice set dscp 46 set qos-group 5 class cmap-voice-signaling set dscp 24 set qos-group 5 class VMWare-View set qos-group 3 set dscp 34 class cmap-network-management set qos-group 3 class cmap-iscsi-cos4 set qos-group 4 class class-default set qos-group 0 set dscp 0 Apply Policy-Map to Port-Channel interface port-channel60 description UCS-6120-VPC60 switchport mode trunk switchport trunk allowed vlan 5,7,21,23,40,50,90,100,110,401 spanning-tree port type edge trunk service-policy type qos input pmap-inbound-ucs-marking vpc 60 System Wide Policy-Map policy-map type qos system-qos-policy class cmap-iscsi-cos4 set qos-group 4 class class-default set qos-group 0 Apply System QoS Policy Verify Marking & Classification Ethernet1/30 queuing information: RX Queuing qos-group 0 q-size: , HW MTU: 9000 (9000 configured) drop-type: drop, xon: 0, xoff: Statistics: Pkts received over the port : Ucast pkts sent to the cross-bar : Mcast pkts sent to the cross-bar : Ucast pkts received from the cross-bar : Pkts sent to the port : Pkts discarded on ingress : 0 Per-priority-pause status : Rx (Inactive), Tx (Inactive) qos-group 3 q-size: 29760, HW MTU: 9000 (9000 configured) drop-type: drop, xon: 0, xoff: Statistics: Pkts received over the port : Ucast pkts sent to the cross-bar : Mcast pkts sent to the cross-bar : 4 Ucast pkts received from the cross-bar : Pkts sent to the port : Pkts discarded on ingress : 0 Per-priority-pause status : Rx (Inactive), Tx (Inactive) system qos service-policy type qos input system-qos-policy 31

32 Questions?

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35 Virtual Desktop Infrastructure Mercer University