NYS Net Price Per Unit. Group Page 1 Periphonics Corporation

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1 Award 4151 Contractor: Group Interactive Voice Response Systems, Services and Peripherals - Periphonics Corporation PERIPHONICS CORPORATION Contract : PT56858 and PS56859 Rates Effective: 4/1/2000 NYS Net Price Per Unit NYS Net Inst. Per Unit Manuf Standard Warranty Maint. 8-5 Monday - Friday Maint 7-11 Monday - Saturday Maint 24 x 7 Model Number Product Description VPS/IS MODEL 7000(TOWER) 4 PHONE 201is.A PORTS $21, $ Days $ $ $ is VPS/IS MODEL PHONE PORTS $32, $1, Days $ $ $ is2 VPS/IS2 MODEL PHONE PORTS $36, $1, Days $ $ $ cps VPS/CPS FOR VPS/IS2 MODEL 7500 $24, $1, Days $ $ $ VPS/IS MODEL 9500 (48 DSO 204is CHANNELS) $49, $2, Days $ $ $ VPS/IS2 MODEL 9500 (48 DSO 204is2 CHANNELS) $56, $2, Days $ $ $ VPS/CPS FOR VPS/IS2 MODEL 9500 (48 204cps CHANNELS) $34, $1, Days $ $ $ VPS/IS MODEL 9000 (24 DSO 206is CHANNELS) $42, $1, Days $ $ $ VPS/CPS FOR VPS/IS2 MODEL 9000 (24 206cps DSO CHANNELS) $33, $1, Days $ $ $ MB EXPANSION RAM $1, $ Days $10.40 $13.52 $ ADDITIONAL 9/0GB DISK $1, $ Days $13.65 $17.75 $21.84 EXTERNAL MODEM AND CONTROLLER FOR CREDIT CARD $3, $ Days $33.80 $43.94 $54.08 QUAD 10/100 PCI BUS FAST ETHERNET CARD, For VPS chassis $2, $ Days $24.70 $32.11 $39.52 QUAD 10/100 PCI BUS FAST ETHERNET CARD, For VRC chassis $3, $ Days $38.00 $49.40 $60.80 Group Page 1 Periphonics Corporation

2 Token Ring Interface, PCI, for AXi processors. $2, $ Days $24.70 $32.11 $ BASE T FAST ETHERNET S-BUS $1, $ Days $12.35 $16.06 $ ETHERNET HUB, 8 PORT $ $ Days $5.20 $6.76 $ Hub, 10baseT, 24 port, SNMP-Managed. $2, $ Days $22.80 $29.64 $ TOKEN RING LAN INTERFACE FOR MODELS VPS/IS, VPS/SP, VPS/VAS $1, $ Days $19.95 $25.94 $ CSU IN MODEL 9000 $1, $ Days $17.88 $23.24 $ CSU IN MODEL 9500 $3, $ Days $35.75 $46.48 $ T1 BRIDGE EXPANSION FEATURE FOR MODEL 9000 $3, $ Days $35.75 $46.48 $ T1 BRIDGE EXPANSION FEATURE FOR MODEL 9500, PROVIDES 2ND BRIDGE $3, $ Days $35.75 $46.48 $ MM CARTRIDGE TAPE DRIVE $2, $ Days $24.70 $32.11 $ Audio Support, VPS/is, PCI bus. $ $ Days $2.66 $3.46 $ CHASSIS, 0/17 $4, $ Days $48.75 $63.38 $78.00 Variable Resource Chassis (VRC) Will House up to 6 OSCARS $7, $ Days $78.85 $ $ SYSTEM CABINET, 84" HEIGHT $2, $ Days $23.40 $30.42 $ SYSTEM CABINET, 55" HEIGHT $1, $ Days $16.25 $21.13 $ TOKEN RING HOST INTERFACE $1, $ Days $11.38 $14.79 $ MSRA 1000 $2, $ Days $29.25 $38.03 $ MSRA 2000 $5, $ Days $58.50 $76.05 $ Dual Span Echo Cancellation (DSEC- 1000);OSCAR barge-in; used with MSRA (Ref.# ); for 64 msec tail circuit;t1 or E1 interfaces. $13, $ Days $ $ $ VPLC 2000 USED IN VPS/IS (TOWER) W/CPD & SPEECH INTERFACE $3, $ Days $30.55 $39.72 $ VPLC 2000 FOR VPS/IS 7500 MODELS $2, $ Days $24.38 $31.69 $39.00 SPEECH INTERFACE FOR CALLER MESSAGE RECORDING $ $ Days $2.93 $3.80 $ CALL PROGRESS DETECTION $ $ Days $3.25 $4.23 $ FAX PHONE LINE CONTROLLER $4, $ Days $44.85 $58.31 $ VOICE MEMORY DISK INTERFACE - 8MB $2, $ Days $24.38 $31.69 $39.00 Group Page 2 Periphonics Corporation

3 260.2 INITIALIZATION OF SECOND COMM BOARD ASYNC PORT $ $ Days $3.25 $4.23 $ EXPANSION HOST PORT (COMM BOARD, INCLUDES SOFTWARE $3, $ Days $30.55 $39.72 $ ENHANCED SPEECH PROCESSING PLATFORM (MULTICHANNEL OSCAR) $10, $ Days $ $ $ MULTI-CHANNEL OSCAR BASED ON ULTRASPARC AXi 300, Requires Ref. No $12, $ Days $ $ $ MULTI-CHANNEL OSCAR 440 MHz AXi Processor $12, $ Days $ $ $ VOS Release 5.4.X with Solaris 2.6, only $2, $ Days $26.60 $34.58 $ C-COMPILER FOR SOLARIS $2, $ Days $26.60 $34.58 $ ASYNC TERMINAL EMULATION (VT100/VT220) UP TO 16 SESSIONS $1, $ Days $19.50 $25.35 $ HOST INTERFACE SOFTWARE LICENSE USING TCP/IP SOCKETS $2, $ Days $22.75 $29.58 $ HOST INTERFACE SOFTWARE FOR SNA 3274 EMULATION $2, $ Days $22.75 $29.58 $ HOST INTERFACE SOFTWARE FOR BISYNC 3274 EMULATION $1, $ Days $16.25 $21.13 $ HOST INTERFACE SOFTWARE ASYNC PROTOCOL WITH XON/XOFF $ $ Days $1.95 $2.54 $ INSTALLATION AND CONFIGURATION OF ORACLE CLIENT $1, $ Days $15.20 $19.76 $ Installation and Configuration, Sybase $2, $ Days $20.90 $27.17 $ LIC, SW, PERISQL ACC TO IBM DB2 DBS USING ODBC FOR SINGLE VPS7/9500 $1, $ Days $10.40 $13.52 $ LIC, SW, PERISQL ACC TO INFORMIX DBS USING ODBC FOR SINGLE VPS7/9500 $1, $ Days $10.40 $13.52 $ LIC, SW, PERISQL ACC TO ORACLE 7 DBS USING ODBC FOR SINGLE VPS7/9500 $1, $ Days $10.40 $13.52 $16.64 Group Page 3 Periphonics Corporation

4 LIC, SW, PERISQL ACC TO SYBASE DBS USING ODBC FOR SINGLE VPS7/9500 $1, $ Days $10.40 $13.52 $ LIC, SW, PERISQL ACC TO MS SQL DBS USING ODBC FOR Multiple VPS7/9500 (Solaris Only) $1, $ Days $18.20 $23.66 $ CALLER MESSAGE RECORDING RIGHT- TO-USE SOFTWARE LICENSE $2, $ Days $22.75 $29.58 $ FACSMILE SOFTWARE RIGHT-TO-USE LICENSE UP TO 8 FAX CHANNELS $3, $ Days $35.75 $46.48 $ TDD (TELECOMMUNICATION DEVICE FOR DEAF) SOFTWARE LICENSE $3, $ Days $33.00 $42.90 $ License, Software, AcuVoice text-to- $1, $ Days $15.20 $19.76 $ SOFTWARE LICENSE FOR TI CONNECTION TO ROCKWELL ACD GALAXY5 $1, $ Days $11.38 $14.79 $ License, SW, OSCAR Based Speech Processing Algorithm Interface. $2, $ Days $26.60 $34.58 $ NUANCE RECOGNIZER CLIENT SOFTWARE LICENSE $ $ Days $1.52 $1.98 $ NUANCE SERVER LICENSE; ONE LICENSE PER OSCAR $15, $ Days $ $ $ NUANCE RECOGNITION UNIT SOFTWARE LICENSE $2, $ Days $21.78 $28.31 $ LICENSE, SOFTWARE, BETWEEN VPS/IS AND PEOPLESOFT $7, $ Days $78.85 $ $ PERISTUDIO (Solaris) $4, $ Days $45.50 $59.15 $ PERIPRODUCER DEVELOPMENT LICENSE (FIRST COPY) $5, $ Days $58.50 $76.05 $ PERIPRODUCER DEVELOPMENT LICENSE (COPIES 2-5) $2, $ Days $29.25 $38.03 $ PERIPRODUCER DEVELOPMENT LICENSE (COPIES 6+) $1, $ Days $14.63 $19.01 $ PERIVIEW CONSOLIDATION SW 1 TO 5 VPS/IS - PER SYSTEM $2, $ Days $26.00 $33.80 $41.60 Group Page 4 Periphonics Corporation

5 388.1 PERIVIEW CONSOLIDATION SW 6 TO 10 VPS/IS - PER SYSTEM $1, $ Days $19.50 $25.35 $ PERIVIEW CONSOLIDATION SW 11 OR MORE - PER SYSTEM $1, $ Days $13.00 $16.90 $ PERIWEB SOFTWARE, FOR VPS AS SERVER $19, $ Days $ $ $ PERIWEB SOFTWARE, FOR NON-VPS SPARC SERVER $26, $1, Days $ $ $ REPORT WRITER SOFTWARE LICENSE $2, $ Days $26.60 $34.58 $ External Console Consolidation Server includes a PeriView Server System consisting of single user PeriView Server Software License and Standalone SPARC Workstation. [Does not include PeriProducer and PeriStudio.] $17, $ Days $ $ $ PeriView Server System consisting of single user PeriView Server Software License and Standalone Sun SPARC Workstation [SPARC 5]. [Does not include 565 PeriProducer and PeriStudio.] $16, $ Days $ $ $ SECTION RAID STORAGE (LEVEL 5) - CONFIGURED AS TWO INDEPENDENT RAID UNITS $49, $2, Days $ $ $ RAID STORAGE (LEVEL 5)RACK MOUNTED $62, $2, Days $ $ $ RAID, Array, 90GB, 1 Processor. $65, $2, Days $ $ $1, SECTION 5 VPS EQUIPMENT INSTALLATION - 4.5% NET SYSTEM PRICE Registration, Grades, Bursars and Financial Aid Modules Interfacing to SIMH $ $ Days Group Page 5 Periphonics Corporation

6 402 VPS EQUIPMENT ADD-ON INSTALLATION % OF ADD-ON FIELD SERVICE HOURLY RATES CUSTOMERS WITH A MAINTENANCE AGREEMENT RATE A: FOR WORK OUTSIDE OF CONTRACTED HOURS $150/HOUR, 4-HOUR MINIMUM + LIVING EXPENSES* RATE B: FOR "OUT OF SCOPE" WORK PERFORMED DURING CONTRACT HOURS (E.G. EQUIPMENT MOVES) $150/HOUR, ACTUAL HOURS ROUNDED UP TO NEXT HIGHEST + LIV EXP* CUSTOMERS WITH A COLLATERAL MAINTENANCE AGREEMENT RATE C: FOR ALL WORK $150/HOUR, 4-HOUR MINIMUM + LIVING EXPENSES* CUSTOMERS WITHOUT A MAINTENANCE AGREEMENT RATE D: FOR ALL WORK $300/HOUR, 4-HOUR MINIMUM + LIVING EXPENSES* *REFER TO TEXT IN AWARD 415 Priority Professional Services Agreements 750 hours 6 months duration (Price per hour) 500 hours 4 months duration (Price per hour) Group Page 6 Periphonics Corporation

7 250 hours - 2 months duration (Price per hour) 416 Professional Services Time and Expense Advanced Speech Processing Engineering Time and Expense, Project Management Application Development Time and Expense, Large Vocabulary Recognition Transcription Services Setup Fee for Professional Services OPERATOR FAMILIARIZATION FOR VPS/IS, VPS/SP AND VPS/VAS $1, OPERATIONAL FAMILIARIZATION FOR PERIVIEW WORKSTATION $1, PERISTUDIO AT PERIPHONICS HEADQUATERS $ VPS TO VPS/IS UPGRADE WORKSHOP $ VAS TO VPS/IS UPGRADE WORKSHOP $ PERIPRODUCER IN THE VPS/IS ENVIRONMENT FOR PROGRAMMERS $3, PERIPRODUCER-IS ENVIROMENT FOR PROGRAMMERS $6, PERIPRODUCER IN THE VPS/IS ENVIRONMENT FOR NON PROGRAMMERS $1, INTRODUCTION TO THE VPS/IS (PERIVIEW) $1, PERIPRODUCER EXTENDED FEATURES PACKAGE 5 DAY PACKAGE $3, DAY PACKAGE $3, DAY PACKAGE $2, Group Page 7 Periphonics Corporation

8 2 DAY PACKAGE $1, DAY PACKAGE $1, PERIPRODUCER ADVANCED PROGRAMMING $1, PERIPRODUCER SQL APPLICATION DEVELOPMENT $1, PERIPRODUCER CMR AND FAX APPLICATION DEVELOPMENT $1, VPS/IS HARDWARE OVERVIEW $1, PERIWEB $1, VPS/ISSYSTEM ADMINISTRATION WORKSHOP $ IMPLEMENTATION OF VRAM/PERIPRODUCER APPLICATION $1100 plus140/hr 420 CUSTOMER RECORDING AND DIGITIZATION English Only CUSTOMER RECORDING AND DIGITIZATION LANGUAGE Non English ---- Translation of English Script to Spanish. Translation of English Script to Foreign ---- Language other than Spanish. Group Page 8 Periphonics Corporation

PURCHASING MEMORANDUM

New York State Office Of General Services Procurement Services Group Corning Tower Building http://www.ogs.state.ny.us PURCHASING MEMORANDUM CONTRACT AWARD NOTIFICATION UPDATE AWARD NUMBER: 4151 DATE: