SKYPE FOR BUSINESS VOICE IN THE CLOUD

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1 SKYPE FOR BUSINESS VOICE IN THE CLOUD Ståle Hansen, CEO Advania Norway MVP Office Servers and Services Blog: msunified.net

2 What would you like to get out of this session?

3 Topics

4 VOICE IN THE CLOUD EXPLAINED Cloud PBX PSTN Calling On-premises PSTN Connectivity PSTN Conferencing

5 Cloud PBX THE PBX FEATURES IN THE CLOUD

6 CLOUD PBX IS PART OF E5 Call answer / initiate (by name & number) Call hold / retrieve Call Delegation & Call On-behalf Call Transfer (Blind, Consult & Mobile) Camp-on Caller ID Call Waiting Call forwarding & simul-ring Do-not-disturb routing & call blocking Enterprise calendar call routing Integrated dial-pad Music on Hold Qualified IP Desk Phones Skype & Federated calling Team calling Voice Mail

7 Is Cloud PBX for my organization?

8 Is Cloud PBX for my organization? IT DEPENDS ON INTEGRATIONS NO API FOR INTEGRATION AT THIS POINT

9 Cloud PBX REQUIRED FOR PSTN CALLING ON-PREMISES PSTN CONNECTIVITY

10 PSTN Calling PER TENANT SUBSCRIPTION PLAN TO ENABLE INBOUND AND OUTBOUND DIALING HOSTED BY MICROSOFT

11 PSTN CALLING Available in the US Available for selected countries throughout 2016 A subscribtion = 3000 minutes per tenant per month Shared for all enabled users Outbound international calls are 600 minutes Inbound dialing decrements the calling minutes If reaching the cap you can buy more subscribtions It s like a prepaid simcard 203 countries available for outbound dialing You can port your existing numbers to this service

12 HOW TO ENABLE USERS FOR PSTN CALLING 1. Check for users enabled with a PSTN Calling number 2. Find all available numbers 3. Classify the numbers 4. Find users with correct license without a number 5. Assign available numbers to those users 6. Allocate new numbers if needed

13 FIND ALL USERS ENABLED WITH A NUMBER

14 FIND ALL AVAILABLE NUMBERS Get-CsOnlineTelephoneNumber -IsNotAssigned Sort-Object CityCode Format-Table CityCode, ID

15 CATEGORIZE ALL AVAILABLE NUMBERS Function Get-PhoneNumberClass created by Paul Valiant

16 CATEGORIZE ALL AVAILABLE NUMBERS

17 CATEGORIZE ALL AVAILABLE NUMBERS

18 FINDING USRERS ENABLED FOR PSTN CALLING WITHOUT NUMBER Get-CsOnlineVoiceUser Where-Object {$_.PSTNConnectivity -match "Online" -and $_.Number -eq $Null} ft name, EnterpriseVoiceEnabled, LicenseState

CityCode -match "NOAM-US-NY-NY") {$SilverNumber+=$Number}} Set-CsOnlineVoiceUser skype.buddy3@contoso.

19 $SilverNumber ASSIGNING SILVER NUMBER Foreach ($Number in $AllNumbers) {if ($Number.Classification -match "Bronze" -and $Number.CityCode -match "NOAM-US-NY-NY") {$SilverNumber+=$Number}} Set-CsOnlineVoiceUser skype.buddy3@contoso.com -TelephoneNumber ("+"+$SilverNumber.id[0]) -LocationID 3a efc-48ae d99bb306aaa8 Get-CsOnlineVoiceUser ft name, EnterpriseVoiceEnabled, LicenseState, number

20 HOW TO GET MORE NUMBERS Search-CsOnlineTelephoneNumberInventory

21 Select-CsOnlineTelephoneNumberInventory

22 CHECKING CLASSIFICATION

23 HOW TO ENABLE USERS FOR PSTN CALLING 1. Check for users enabled with a PSTN Calling number 2. Find all available numbers 3. Classify the numbers 4. Find users with correct license without a number 5. Assign available numbers to those users 6. Allocate new numbers if needed

24 On-premises PSTN connectivity USERS HOSTED ONLINE, PSTN BREAKOUT IN YOUR DATACENTER

25 On-premises PSTN connectivity 1. HYBRID WITH EXISTING DEPLOYMENT 2. CLOUD CONNECTOR EDITION

26 1. HYBRID WITH EXISTING DEPLOYMENT Requires Cloud PBX features through E5 or standalone Use existing deployment Pool: Lync 2010 October 2012 update, Lync 2013 or Skype for business 2015 Standard or Enterprise Edition Edge: Lync 2013 or Skype for Business 2015 Mediation: Lync 2013 or Skype for Business 2015 Co-located or in a separate pool Requires Azure AD Sync ADFS is strongly recommended

27 LEARN MORE: Hybrid Voice with MVP Steve v. Houttum

28 On-premises PSTN connectivity CONFERENCING MCU IS IN OFFICE 365 THAT IS WHY YOU SHOULD COMBINE WITH PSTN CONFERENCING

29 PSTN Conferencing ABILITY TO DIAL IN AND OUT OG A ONLINE MEETING

30 PSTN CONFERENCING Part of E5 Combine E1 or E3 with PSTN Conferencing add-on license No minute charge (within reason) Assign Dial-in number per user from 15 countries Norway, Sweden, Finland, Denmark is part of this Conference Dial-out in all of the 33 countries

33 PSTN Conferencing caveat

39 How can voice in the cloud compete with On- Premises VoIP services?

40 CHALLENGE: Voice in an unmanaged networks

41 SOLUTION: Azure ExpressRoute

42 AZURE EXPRESSROUTE

43 LEARN MORE: Express Route with MVP Tommy Clarke

45 What defines Success?

46 Administrator s quality of life Users getting expected voice quality

47 IT-PRO tools ADMINISTRATOR S QUALITY OF LIFE

48 Event Zero UC COMMANDER UNDERLYING TECHNOLOGY BOUGHT BY MICROSOFT TO BE IMPLEMENTED IN SKYPE FOR BUSINESS ONLINE

49 NATIVE TOOLS CALL QUALITY DASHBOARD REPORTS

50 Rate my call USERS GETTING EXPECTED VOICE QUALITY

51 CHECK CALL QUALITY

52 CHECK CALL QUALITY

53 WHAT ABOUT TERMINAL SERVICES?

54 Citrix HDX v2 ABILITY TO DO SKYPE FOR BUSINESS VOICE IN A VIRTUAL DESKTOP WITH MEDIA PROCESSED LOCALLY

55 JOINT CITRIX-MICROSOFT SUPPORT HDX RealTime Optimization Pack 2.0 is compatible with XenApp 6.x/7.x XenDesktop 7.x Lync Server 2013 Skype for Business Server 2015 Skype for Business Online Receiver and RTME compatibility Windows Receiver 4.x (32-bit) Linux Receiver 13.x (32-bit, x86 only) Mac Receiver 12.x (32-bit) Thin OS version 8.2 requires D10D or Z10D because of memory and CPU requirements

56 JOINT CITRIX-MICROSOFT SUPPORT Call Delegation Response Groups and Team Call Groups Voic integration Automatic Join Meeting audio Emoticons Web Proxy support Support for Click-to-Run Status icons (Connecting, Connected, etc.) Active speaker identification Not Gallery view though

63 Topics

64 Did you get your questions answered?

Cloud PBX: Real world scenarios

Cloud PBX: Real world scenarios Ralph Eckhard Ralph Eckhard IT Architect @ PeopleWare ICT Modern Workplace / M365 www.365dude.nl @ralpje Elements of Skype for Business Online Skype for Business (E1,E3,E5)