idynasty Instructional Manual

Transcription

1 idynasty Instructional Manual Registering a Dynasty Travel Account Earning Points Redeeming Rewards

2 Registering a Dynasty Travel Account Step 1 Click on Login to get started You can now book a tour, earn points, redeem rewards and get travel tips straight from your phone! Download the idynasty app from the App Store or Google Play today! Step 1 Tap on My Account Step 2 Click on Sign Up Now to register an account Step 2 Tap on Register as a New User Step 3 Fill in your details and click Submit Step 3 Fill in your details and tap on Done

3 Earning Points Step 1 Click on Earn Points then key in your booking number Step 1 Tap on Rewards Step 2 Click Submit The points will be credited to your account within 3 working days. Step 2 Key in your booking number, then tap on Submit The points will be credited to your account within 3 working days.

4 Redeeming Rewards Step 1 Click on Redeem Rewards to see what s available for redemption, then choose the reward you wish to redeem Step 1 Tap on Rewards Step 2 Tap on Redeem to see what s available for redemption then choose the reward you wish to redeem. Step 2 Select the method of redemption, then click Check Out Now Step 3 Tap on Redeem Step 4 Choose your collection method then tap on Done

5 Frequently Asked Questions You may reach us at from Mondays to Fridays, 10am 6pm if you have any issues with your idynasty account. Alternatively, drop us an at and our consultants will get back to you shortly I forgot my idynasty account password, what do I do? Reset your password by clicking on Forgot Password under Login. An will be sent to your account with instructions on how to reset your password. What types of bookings are eligible to claim points? Reward Points are earnable for bookings of Full Group Tour Packages and Free & Easy Packages (Land tour + flight). Land tours, air tickets, cruises and Corporate trips (MICE) are not eligible to receive reward points. How long do I have to claim my points from a recent travel? You will need to claim your points within 3 months from the date of departure. Points will be forfeited if you do not claim them within this period. Once you have claimed your points, it will be tied to your account and will not have an expiry date. How much points am I entitled to per booking? You will receive 1 point per $50 spent on your invoice, rounded down. Who can claim the points? Points can only be claimed by the traveler who made the booking, unless written consent is provided. Is points splitting possible between travelers? Points can be split/transferred to other travelers, we will need written consent from all travelers. How long do I have to wait before the points are credited to my account? Our system administrator will review your points claim and credit the points within 3 5 working days. What if I have forgotten my booking number? Please call us at or us at support@dynastytravel.com.sg to retrieve your booking number. What is the validity of my rewards redemption? There is no limit on the validity, however, if the vouchers redeemed are no longer available, Dynasty Travel reserves the right to refund the points or replace the vouchers with a similar value. 10. What are the timings for Self-Collection of vouchers? Please note that collection is between 10am to 6pm, Monday to Friday only I ve selected Send by Mail option, what s the next step? Our system administrator will send you an with a form to fill up. Please send the completed form to support@dynastytravel.com.sg. Are there physical vouchers for Dynasty Travel Vouchers? Please note that there will be no physical vouchers issued for Dynasty Travel Vouchers. To redeem Dynasty Travel Vouchers, simply present the that was sent to you upon redemption, and our staff will make the necessary arrangements to offset your booking.