MAXIMUS UK Travel Portal Approver - Frequently Asked Questions (FAQs)

Transcription

1 MAXIMUS UK Portal Approver - Frequently Asked Questions (FAQs) These FAQ s have been developed based on the questions that were derived from the implementation of the MAXIMUS UK Program which was implemented on 3 October, Within this document the term SBT refers to the following Self Booking Tools: GetThere SBT Evolvi Air, hotel and car Rail (train) Please click on the relevant section header or question below to see the response. 1. Why do we have to use 2 separate Self Booking Tools (SBT) to book our travel and accommodation why not just 1? 2. I am a line manager and want to view a report on my teams booking history. How do I Access 3. I am having technical problems logging into the MAXIMUS UK Portal. What should I do? GetThere (hotels, flights and cars) 4. I am a line manager, why do I only have 4 hours to approve a hotel or flight booking? 5. I am a line manager and want to view / check my previous approvals. How do I do this? 6. I am a line manager and want to approve multiple trips. How do I do this? 7. I am a line manager and have received an telling me I have a rail journey to approve for one of my team. What should I do now? 8. I am a line manager and I have logged in to the Evolvi rail app to approve one of my team s requests. I ve checked in the Approvals tab but can t see any requests. What do I do now? 1

2 Evolvi (rail) 9. I am a line manager and want to view a report on my team s rail travel history. How do I Further help 2

3 Qu 1. Why do we have to use 2 separate Self Booking Tools (SBT) to book our travel and accommodation why not just 1? An 1. Evolvi and GetThere are diverse technology systems that are not affiliated with each other, which means that the Evolvi rail content is not visible on the GetThere SBT due to current system limitations with Evolvi. This may change in the future - if GetThere joins with a UK rail provider that can be integrated, we will then be able to use one SBT. Qu 2. I am a line manager and want to view a report on my teams booking history. How do I An 2. This function is not available on either the GetThere or Evolvi rail SBT s. This information can be obtained from the Helpdesk whenever you need it: Access obthelpdesk@omegaworld.co.uk. Qu 3. I am having technical problems logging into the MAXIMUS UK Portal. What should I do? An 3. First, and most important, make sure you are accessing the MAXIMUS UK Portal from the URL, and applying your correct User Name and Password. If the problem persists, contact the OMEGA IT Service Desk at based on your division: HML@omegaworld.co.uk Remploy@omegaworld.co.uk Peopleservices@omegaworld.co.uk Phone: Press the appropriate number for your division 3

4 GetThere (hotels, flights and car hire) Qu 4. I am a line manager, why do I only have 4 hours to approve a hotel or flight booking? An 4. The approval time limit has been set at 4 hours to maximise the possibility of same-day approval. As the fare on flight tickets cannot be guaranteed until ticket issue, and hotels comply with stringent cancellations policies, it is imperative that bookings are approved or declined as quickly as possible to avoid charges being levied to MAXIMUS. Qu 5. I am a line manager and want to view / check my previous approvals. How do I do this? An 5. Go to You will need to enter your address and password. Click on the relevant tab and you ll see a full list of your current or previous requests. If you have forgotten your password you can reset this by clicking on the Forgotten you password line. Qu 6. I am a line manager and want to approve multiple trips. How do I do this? An 6. Go to You will need to enter your address and password. Click on the relevant tab and you ll see a full list of the requests waiting for your approval. If you have forgotten your password you can reset this by clicking on the Forgotten you password line. Hotels Qu 7. I am a line manager and have received an telling me I have a rail journey to approve for one of my team. There is no link to follow within the . What should I do now? An 7. Unfortunately, the Evolvi SBT is not currently able to offer an approve or decline link within its auto-generated s. All travel approvers will need to log back in to the MAXIMUS UK Portal and go to the Evolvi rail SBT landing page where the requests will be available in their Messages tab at the top of the screen. Qu 8. I am a line manager and I have logged in to the Evolvi rail SBT to approve one of my team s requests. I ve checked in the Approvals tab but can t see any requests. What do I do now? An 8. You will need to go to your Messages tab in the Evolvi rail SBT as this is where you can see any requests awaiting your approval. The Approvals tab only holds the travel details that you have booked for yourself (and not the requests for your team). 4

5 Evolvi (rail) Qu 9. I am a line manager and want to view a report on my team s rail travel history. How do I An 9. This function is not available on the Evolvi rail SBT, but this information can be obtained from Helpdesk whenever you need it: obthelpdesk@omegaworld.co.uk Further help Customer Services Helpdesk Trondent Query Booking queries and support Technical queries with the MAXIMUS UK Portal Unused travel tickets View / check previous approvals or approve multiple trips Contact details n/a Kingsway House 3rd Floor, 103 Kingsway London WC2B 6QX maxmaximus UK@omegaworld.co.uk obthelpdesk@omegaworld.co.uk. 5