LBI Windows Laptops: Using Skype for Business with the Citrix HDX RealTime Media Engine for Windows

Transcription

1 LBI Windows Laptops: Using Skype for Business with the Citrix HDX RealTime Media Engine for Windows Introduction: The Citrix HDX RealTime Media Engine (RTME) has been deployed to LBI workstations to optimise audio-video conferencing via Skype for Business when working remotely. This guide will walk the reader through using Skype for Business in Citrix for the first time to ensure their audio-video experience is of the highest quality possible on this platform. Assumptions: The reader has previously used Skype for Business in the office. Citrix Receiver is already installed and in use on your LBI Windows laptop (for accessing The Citrix HDX RealTime Media Engine for Windows 2.4 has been pre-deployed to your LBI Windows laptop. Your LBI windows laptop has a functional webcam set up with up-to-date drivers installed. You possess a suitable USB headset and its drivers are installed on your LBI Windows laptop. (3.5mm earphones should function but cannot guarantee audio quality. It is not recommended to use built-in device microphone and speakers.) Before you begin Make sure that any local instance of Skype for Business is NOT running before logging into Citrix. If it is it will cause a conflict when using Skype for Business via Citrix and you be asked to close the local instance. If open, go to File > Exit to fully close the local Skype instance (See the Troubleshooting section below for more details.) Where possible it is recommended you use a wired network connection instead of Wifi. Connect your headset to your Windows computer. Steps: 1. In your preferred web browser, go to and login (Internet Explorer recommended.) 2. Locate and launch the following icon:

2 3. If you see the following message pop-up. Please tick the Do not ask me again for this site check box and then click Permit use. 4. If logging into Skype via Citrix for the first time you will be asked to complete the Welcome wizard. Click Skip for now or click through the 7 quick tips. 5. In the Skype for Business sign-in window, before logging in, click the cog icon to access the options settings

3 6. Select Video Device and make sure your webcam appears in the Select the camera you want use for video calls pull-down menu, then click the Video Preview button to test it is working If it is not detected, you will see this message: 7. Now click on Audio Device and make sure your headset is listed and selected in the Select the device you want to use for audio calls pull-down menu, then click the green play button next to both Speaker and Ringer to test you can hear audio through your headset:

4 If it is not detected, you will see this message: 8. Click OK to close the Options window. 9. In the Sign-in address field, enter your Islington address and click Sign in 10. If the Help Make Skype for Business Better! window pops up, click No.

5 11. Once sign-in is complete you should see your existing contact list and you can now use Skype for Business as you would when office-based for instant messaging and fully optimised audio-video conferencing*. *Desktop Presentation is not supported when using Skype for Business in Citrix. Instead, please use the Present Programs option. 12. Finally, if the Citrix HDX RealTime Media Engine component has installed and is running correctly you should now see a bowtie icon in the system tray at the bottom-right of the screen (click Show hidden icons if you cannot see it) If the bowtie is coloured fully blue this confirms that the Skype for Business connection via Citrix is fully optimised. The different connection statuses are detailed for reference at the bottom of this document in the Troubleshooting section. 13. Optional: Right-click the bowtie icon and select About

6 A window should then pop-up to confirm that RealTime Media Engine is running successfully from your Windows client and is connected to the remote Citrix server hosting the HDX RealTime Connector...

7 Troubleshooting Skype for Business Running on Local Device Critical Warning If Skype for Business is installed on your local device and is running at the time you launch Skype for Business via Citrix, you will receive the following warning message: As advised by the warning message, locate and right-click the Skype for Business icon in the system tray and select exit (click Show hidden icons if you cannot see it) Alternatively, within Skype click on the small down-arrow to the right of the settings cog and select File > Exit

8 HDX RealTime Media Engine Connection Status 1) Connected the RealTime Connector on the Citrix server has established a connection to the RealTime Media Engine and we are ready to offload Audio/Video. 2) Connecting MediaEngine is attempting to connect to RTC. 3) Un-Optimized / Fallback RTME is not installed on the client and you have entered into fallback mode depending on configuration. 4) Connected with Warning symbol Usually indicates a version mismatch. RTC on the Citrix server could be a higher version than the RTME on the client. 5) Not Connected Unable to launch media engine on endpoint. 6) No bow-tie shown, RTME is not installed at all on the client or there is an issue with the Citrix server.

9 Glossary HDX Hi-Definition Experience RTME RealTime Media Engine RTC RealTime Connector