Breakdown of Bill by Type. SMS and Mobile Screening Charges: Day of Month Summary (Chart by Number of Calls)
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- Geraldine Stevenson
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1 Breakdown of Bill by Type Billing Period: 1-25 June 2013 Call Type Calls Duration Cost FREE 25 00:45: Inbound :16: International 33 02:05: Irish Mobile 8 00:04: Non Geographic 42 04:17: UK Mobile :17: UK National :21: SMS and Mobile Screening Charges: Type Calls Cost SMS Mobile Screening Above legend applies to all charts on this page. Day of Month Summary (Chart by Number of Calls) Hour of Day Summary (Chart by Cost and Number of Calls)
2 Breakdown of Bill by Cost Centre Cost Centre Calls Duration Cost Customer Care :20: Sales :06: Technical Support :41: Above legend applies to all charts on this page. Day of Month Summary (Chart by Number of Calls) Hour of Day Summary (Chart by Cost and Number of Calls) Page 2 of 10
3 Top 10 Most Frequently Dialled Destinations Destination Call Count Duration Cost UK Mobile O :30: United Kingdom 79 05:15: UK Mobile Orange 52 04:14: (MN) UK National 37 01:54: UK Mobile Vodafone 31 01:56: UK 08 NTS nat 25 03:08: UK Mobile T Mobile 24 02:28: UK 08 NTS z 24 00:41: UK Mobile Hutchison 3G 13 00:18: IRELAND DUBLIN 10 00:51: Top 10 Most Frequently Dialled Numbers Grouped by Destination Destination Call Count Duration Cost XXX 57 01:57: XXX 45 02:24: XXX 32 01:42: XXX 25 02:48: XXX 25 00:45: XXX 25 03:08: XXX 24 00:58: XXX 20 01:21: XXX 17 02:17: XXX 16 00:39: Top 10 Longest Duration Calls Destination Duration Cost :15: :14: :12: :00: :58: :44: :40: :40: :32: :30: Top 10 Longest Duration Dialled Numbers Grouped by Destination Destination Duration Cost XXX 01:57: XXX 02:24: XXX 01:42: XXX 02:48: XXX 00:45: XXX 03:08: XXX 00:58: XXX 01:21: XXX 02:17: XXX 00:39: Page 3 of 10
4 30 Most Expensive Calls Dialled No. Type Destination Date Duration Cost From No Optimise Geo UK Mobile Orange 05/06/ :20:39 00:40: Optimise Geo UK Mobile T Mobile 12/06/ :05:36 00:30: Optimise Geo UK Mobile Orange 11/06/ :52:01 00:29: Optimise Geo UK Mobile Vodafone 05/06/ :07:11 00:27: Optimise Geo UK Mobile Orange 03/06/ :07:21 00:26: Optimise Geo UK Mobile Virgin 11/06/ :45:43 00:22: Optimise Geo UK Mobile O2 05/06/ :06:11 00:32: Optimise Geo UK Mobile Virgin 04/06/ :43:33 00:20: Optimise Geo UK Mobile Orange 03/06/ :59:04 00:21: Optimise Geo UK Mobile Orange 12/06/ :12:36 00:20: Optimise Geo UK Mobile Orange 12/06/ :31:46 00:20: Optimise Geo UK Mobile Vodafone 06/06/ :53:24 00:19: Optimise Geo UK Mobile O2 13/06/ :42:27 00:27: Optimise Geo UK Mobile Vodafone 14/06/ :54:06 00:15: Optimise Geo UK Mobile Virgin 05/06/ :46:11 00:14: Optimise Geo UK Mobile O2 03/06/ :21:27 00:21: Optimise Geo UK Mobile O2 08/06/ :03:56 00:21: Optimise Geo UK Mobile O2 06/06/ :48:08 00:20: Optimise Geo UK Mobile O2 03/06/ :23:36 00:20: Optimise Geo UK Mobile Vodafone 07/06/ :28:38 00:14: Optimise Geo UK Mobile Virgin 12/06/ :39:00 00:13: Optimise Geo UK Mobile O2 14/06/ :41:53 00:17: Optimise Geo Hosted PBX/IVR 04/06/ :58:25 00:23: Optimise Geo UK 08 NTS nat 13/06/ :01:44 01:12: Optimise Geo UK Mobile O2 03/06/ :40:09 00:17: Optimise Geo UK Mobile Hutchison 3G 14/06/ :30:39 00:07: Optimise Geo UK Mobile Vodafone 05/06/ :12:54 00:10: Optimise Geo UK Mobile Virgin 07/06/ :57:57 00:10: Optimise Geo UK TUNBRIDGE WELLS 09/06/ :16:07 01:15: Optimise Geo UK Mobile O2 12/06/ :38:15 00:13: Longest Duration Calls Dialled No. Type Destination Date Duration Cost From No Optimise Geo UK TUNBRIDGE WELLS 09/06/ :16:07 01:15: Optimise Geo UK LEICESTER 10/06/ :04:33 01:14: Optimise Geo UK 08 NTS nat 13/06/ :01:44 01:12: Optimise Geo UK LONDON 14/06/ :32:03 01:00: Optimise Geo UK LONDON 06/06/ :04:13 00:58: Optimise Geo Usa America 8xx Term. 14/06/ :00:40 00:44: Optimise Geo UK LINCOLN 09/06/ :51:06 00:40: Optimise Geo UK Mobile Orange 05/06/ :20:39 00:40: Optimise Geo UK Mobile O2 05/06/ :06:11 00:32: Optimise Geo UK 08 NTS nat 13/06/ :01:26 00:30: Optimise Geo UK Mobile T Mobile 12/06/ :05:36 00:30: Optimise Geo UK Mobile Orange 11/06/ :52:01 00:29: Optimise Geo UK 08 NTS nat 13/06/ :03:27 00:28: Optimise Geo UK Mobile Vodafone 05/06/ :07:11 00:27: Optimise Geo UK Mobile O2 13/06/ :42:27 00:27: Optimise Geo UK Mobile Orange 03/06/ :07:21 00:26: Optimise Geo UK LEICESTER 13/06/ :44:09 00:25: Optimise Geo UK LEICESTER 08/06/ :01:22 00:24: Optimise Geo Hosted PBX/IVR 04/06/ :58:25 00:23: Optimise Geo UK Mobile Virgin 11/06/ :45:43 00:22: Optimise Geo UK LONDON 14/06/ :00:23 00:22: Optimise Geo UK 08 NTS nat 11/06/ :35:41 00:21: Optimise Geo UK Mobile O2 03/06/ :21:27 00:21: Optimise Geo UK Mobile Orange 03/06/ :59:04 00:21: Optimise Geo UK Mobile O2 08/06/ :03:56 00:21: Optimise Geo UK Mobile Virgin 04/06/ :43:33 00:20: Optimise Geo UK Mobile O2 06/06/ :48:08 00:20: Optimise Geo UK Mobile O2 03/06/ :23:36 00:20: Optimise Geo UK Mobile Orange 12/06/ :12:36 00:20: Optimise Geo UK Mobile Orange 12/06/ :31:46 00:20: Page 4 of 10
5 30 Most Frequently Dialled Numbers Number Destination Calls Cost UK Mobile O UK Mobile O UK Mobile O UK 08 NTS z UK Mobile O UK Mobile O UK 08 NTS nat UK Mobile O UK Mobile Orange UK Mobile Hutchison 3G UK Mobile Vodafone UK Mobile O UK Mobile O UK Mobile Virgin UK Mobile Vodafone Ireland Meteor Mobile UK Mobile O UK CHIPPENHAM UK LEICESTER UK Mobile O UK Mobile O UK Mobile O UK Mobile Orange UK Mobile Orange UK Mobile T Mobile UK Mobile Vodafone UK REDDITCH Australia Metro Cities Ireland Dublin Central Hosted PBX/IVR Numbers with Highest Overall Duration Number Destination Calls Cost Duration UK 08 NTS nat :01: UK Mobile Virgin :29: UK Mobile O :24: UK TUNBRIDGE WELLS :15: UK LEICESTER :14: UK LONDON :00: UK LONDON :58: UK Mobile O :51: UK Mobile Orange :46: Usa America 8xx Term :44: UK LINCOLN :43: UK Mobile O :42: UK Mobile O :42: UK Mobile Orange :41: Ireland Dublin Central :37: UK LEICESTER :36: UK Mobile T Mobile :34: UK GREENOCK :33: UK Mobile O :32: UK Mobile Vodafone :29: UK Mobile Orange :29: UK Mobile O :27: UK Mobile Vodafone :27: UK MARKET HARBOROUGH :26: UK Mobile Orange :26: UK Mobile O :26: Hosted PBX/IVR :26: UK Mobile O :26: UK Mobile O :24: UK LEICESTER :24:03 30 Most Expensive Dialled Numbers Number Destination Calls Cost UK Mobile Virgin UK Mobile O UK Mobile Orange UK Mobile Orange UK Mobile T Mobile UK Mobile O UK 08 NTS nat UK Mobile O UK Mobile O UK Mobile Vodafone UK Mobile Orange UK Mobile Vodafone UK Mobile Orange UK Mobile O UK Mobile Orange UK Mobile Orange UK Mobile Orange UK Mobile O UK Mobile Vodafone UK Mobile O UK Mobile O UK Mobile O UK Mobile O UK Mobile Vodafone UK Mobile Orange UK Mobile O UK Mobile Hutchison 3G UK Mobile Vodafone Hosted PBX/IVR UK Mobile O Page 5 of 10
6 Line Report - OUTBOUND: CLI Customer Care Optimise Geo 00:00:13 00:00: :03: Optimise Geo 00:00:15 00:00: :43: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:10 00:00: :13: Optimise Geo 00:00:03 00:00: :14: Optimise Geo 00:00:00 00:00: :05: Optimise Geo 00:00:17 00:00: :13: Optimise Geo 00:00:13 00:00: :52: Optimise Geo 00:00:04 00:00: :00: Optimise Geo 00:00:04 00:00: :02: Optimise Geo 00:00:09 00:00: :02: Optimise Geo 00:00:05 00:00: :00: Optimise Geo 00:00:11 00:00: :07: Optimise Geo 00:00:06 00:00: :03: Sales Optimise Geo 00:00:00 00:00: :53: Optimise Geo 00:00:00 00:00: :08: Optimise Geo 00:00:09 00:00: :05: Optimise Geo 00:00:17 00:00: :21: Optimise Geo 00:00:00 00:00: :03: Optimise Geo 00:00:00 00:00: :02: Optimise Geo 00:00:18 00:00: :41: Optimise Geo 00:00:07 00:00: :03: Optimise Geo 00:00:00 00:00: :09: Optimise Geo 00:00:00 00:00: :31: Optimise Geo 00:00:00 00:00: :01: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :03: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :02: Optimise Geo 00:00:13 00:00: :00: Optimise Geo 00:00:10 00:00: :29: Optimise Geo 00:00:13 00:00: :00: Optimise Geo 00:00:00 00:00: :08: Optimise Geo 00:00:08 00:00: :02: Optimise Geo 00:00:12 00:00: :11: Optimise Geo 00:00:09 00:00: :03: Optimise Geo 00:00:13 00:00: :15: Optimise Geo 00:00:12 00:00: :06: Optimise Geo 00:00:15 00:00: :43: Optimise Geo 00:00:25 00:00: :00: Optimise Geo 00:00:12 00:00: :01: Optimise Geo 00:00:12 00:00: :08: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :03: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :03: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :02: Optimise Geo 00:00:00 00:00: :10: Optimise Geo 00:00:00 00:00: :00: Technical Support Type Avg Ring Time To Answer Max Ring Time To Answer Calls Duration Cost :41: :43: Optimise Geo 00:00:16 00:00: :03: Optimise Geo 00:00:12 00:00: :17: Page 6 of 10
7 Billing Period: 1-25 June 2013 Avg Ring Max Ring CLI Type Time To Time To Calls Duration Cost Answer Answer Optimise Geo 00:00:34 00:00: :00: Optimise Geo 00:00:24 00:00: :00: Optimise Geo 00:00:08 00:00: :05: :26: Total: :52: Page 7 of 10
8 Line Report - INBOUND: CLI Sales Optimise Geo 00:00:01 00:00: :02: Optimise Geo 00:00:04 00:00: :00: Optimise Geo 00:00:00 00:00: :16: Optimise Geo 00:00:00 00:00: :04: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:01 00:00: :42: Optimise Geo 00:00:01 00:00: :42: Optimise Geo 00:00:04 00:00: :12: Optimise Geo 00:00:00 00:00: :03: Optimise Geo 00:00:00 00:00: :01: Optimise Geo 00:00:00 00:00: :02: Optimise Geo 00:00:03 00:00: :45: Optimise Geo 00:00:05 00:00: :07: Optimise Geo 00:00:03 00:00: :35: Optimise Geo 00:00:06 00:00: :14: Optimise Geo 00:00:06 00:00: :02: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :01: Optimise Geo 00:00:08 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :01: Optimise Geo 00:00:06 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :01: Optimise Geo 00:00:12 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :01: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:00 00:00: :02: Optimise Geo 00:00:04 00:00: :02: Optimise Geo 00:00:00 00:00: :06: Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:01 00:00: :02: Customer Care Optimise Geo 00:00:00 00:00: :00: Optimise Geo 00:00:09 00:00: :02: Optimise Geo 00:00:00 00:00: :17: Optimise Geo 00:00:00 00:00: :17: Optimise Geo 00:00:06 00:00: :00: Technical Support Type Avg Answer Max Answer Time Time Calls Duration Cost :22: :38: Optimise Geo 00:00:00 00:00: :08: Optimise Geo 00:00:02 00:00: :06: :15: Total: :16: Billing Analysis by Most Popular Destination: Calls Duration Cost Optimise Geo UK LEICESTER :08: UK Mobile O :55: UK BIRMINGHAM :26: Hosted PBX/IVR 81 03:46: Page 8 of 10
9 Billing Period: 1-25 June 2013 Calls Duration Cost Optimise Geo UK Mobile Orange 57 04:16: UK Mobile Vodafone 42 02:24: UK LONDON 26 02:52: UK 08 NTS nat 25 03:08: UK 08 NTS z 24 00:41: Ireland Dublin Central 18 01:07: UK Mobile T Mobile 14 00:52: UK Mobile Hutchison 3G 13 00:18: UK LEEDS 12 00:05: UK Mobile Virgin 10 01:36: UK CHIPPENHAM 9 00:06: Ireland Meteor Mobile 6 00:03: Spain 6 00:06: UK 08 NTS ll 6 00:32: UK BOURNEMOUTH 5 00:21: UK REDDITCH 5 00:13: Australia Metro Cities 4 00:01: UK CARDIFF 4 00:03: UK HATHERSAGE 4 00:10: UK LINCOLN 4 00:43: UK SWINDON 4 00:02: Poland Orange Mobile 3 00:11: Spain Movistar Mobile 3 00:00: UK 08 NTS g6 3 00:07: UK CHELTENHAM 3 00:00: UK GLASGOW 3 00:01: UK MACCLESFIELD 3 00:08: UK MARKET HARBOROUGH 3 00:26: UK BASINGSTOKE 2 00:03: UK GREENOCK 2 00:33: UK MOTHERWELL 2 00:07: UK NEWARK 2 00:05: UK NOTTINGHAM 2 00:06: Australia Other 1 00:00: Dialer 1 00:00: Egypt Mobile 1 00:00: Germany Other 1 00:00: Ireland Mobile 1 00:00: Ireland Mobile One 1 00:01: Poland 1 00:01: UK 08 NTS g7 1 00:00: UK BARNSTAPLE 1 00:00: UK CHIPPING NORTON 1 00:02: UK DONCASTER 1 00:00: UK DOVER 1 00:00: UK EDINBURGH 1 00:00: UK EXETER 1 00:00: UK Freephone 1 00:03: UK GALASHIELS 1 00:00: UK HANLEY SWAN 1 00:12: UK HASTINGS 1 00:03: UK MAIDENHEAD 1 00:00: UK MARLBOROUGH 1 00:00: UK MEDWAY 1 00:00: UK MONMOUTH 1 00:00: UK National Non Geographic 1 00:00: UK NEWBURY 1 00:06: UK NEWCASTLE 1 00:01: UK NEWPORT 1 00:17: UK PONTEFRACT 1 00:00: UK Premium Rate g6 1 00:00: UK Special Services g :01: UK TAUNTON 1 00:00: UK TUNBRIDGE WELLS 1 01:15: United Kingdom-Mobile-Vodafone 1 00:00: USA Arizona 1 00:06: Usa America 8xx Term. 1 00:44: USA Tennessee 1 00:00: Total Calls to Optimise Geo 1,078 56:08: Totals: 1,078 56:08: Page 9 of 10
10 Cost Breakdown By Cost Centre Cost Centre: Customer Care Week Number of Calls UK Landline UK Mobile International Minutes Calls Recording Calls Recording Calls Recording W/B 1st W/B 8th W/B 15th W/B 22nd Cost Centre: Sales Week Number of Calls UK Landline UK Mobile International Minutes Calls Recording Calls Recording Calls Recording W/B 1st W/B 8th W/B 15th W/B 22nd , Cost Centre: Technical Support Week Number of Calls UK Landline UK Mobile International Minutes Calls Recording Calls Recording Calls Recording W/B 1st W/B 8th W/B 22nd , Page 10 of 10
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