Software Patch Release Notes

Transcription

1 Software Patch Release Notes Software version: Released on: 16 August 2017 Supersedes version: Released on: 10 April 2017 Software Release Notification Application installation packages for this software release are available for consoles, Windows PC and Mac OSX. Installation of 2.3 version software for the first time on an L5, T4, T2 or I3 will require using the ISO image file to update. Please note, the ISO creation procedure has changed. The new procedure is outlined in technote TBJLT168 which is attached to these release notes. If public release version has already been installed on an L5, T4, T2 or I3, consoles can be updated using the console update package. If version was not previously installed on your console, you will need to use the ISO image file to update. New Features and Improvements Updated factory library Updated firmware for S1. Bugs fixed in this release Bug Description 7119 Hidden snapshot no longer visible 7120 Misc channels no longer get placed into the home preset as global values 7197 Fixed crash when playing a cuelist with free non-basepoint effects NA Fix for a problem when cloning MAC 2000 NA Fix for issue where media server images were scrolling uncontrollably when trying to program Jands Vista V2 Software Release Release Notes 16 August 2017 Jands Pty Ltd, 40 Kent Rd, Mascot, NSW, 2020, Australia Phone: +61 (2) Fax: +61 (2) Web: Specifications subject to change without notice. Manufactured by Jands Pty Ltd ACN Note: While all due care has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may occur herein. 1

2 Software Problems We ask that users of the software report ALL cases of crashes or incorrect operation to Please include as much detail as possible, such as: The full software version number you were using and platform. An exported copy of the showfile you were using. Crash logs or diagnostic reports if available. o On a Linux console diagnostic reports can be generated by pressing CTRL+ALT+DEL and then exporting files in the same manner as crash logs. o On PC and OSX these are accessed under the "Help", "Export Logs" option. Follow the onscreen instructions to export the files and send them to us for examination. Detailed information about the problem you were seeing, what you were trying to do, and how you tried to do it. If possible, try to recreate the problem and tell us the steps to recreate it. The three questions that help us help you are:- o What did you do? o What did you expect to happen? o What actually happened? A video or screen capture of the problem is an excellent way of showing us the bug. Jands Vista V2 Software Release Release Notes 16 August 2017 Jands Pty Ltd, 40 Kent Rd, Mascot, NSW, 2020, Australia Phone: +61 (2) Fax: +61 (2) Web: Specifications subject to change without notice. Manufactured by Jands Pty Ltd ACN Note: While all due care has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may occur herein. 2

3 Known Issues Bug Description 4578 Cannot export a fixture using the export function Workaround - Console - FTP into the console to obtain file from fixture folder in user directory. PC/MAC copy file from user library 4752 Can't put a cuelist on an undocked console by drag and drop Workaround - Dock console temporarily 5858 Custom encoders don't indicate which page is selected on LCD No work around available 5886 Fixtures re-appear in chooser after deleting if they had a note attached Workaround - Delete note first, then delete fixtures 5890 Unnecessary dot at cursor in late 2.2 and 2.3 builds No work around available 5903 Issues with resizing dockable windows on consoles No work around available 5927 Booting 2.3 ISO from USB requires user keyboard input to proceed Applies to some T consoles only Release timing does not respect custom timings No work around available 5950 Flashing group (htp) fixtures that are midway through playing in a cue cause them to get stuck on Assign the flash button to a Scale (+) instead of an HTP flash. The same can be done for a group fader Cloning multi element fixtures causes individual element groups not to clone No work around available 5992 Timecode a few seconds ahead or behind source No work around available 6012 Workspace layout should reset to default for a new show No work around available window resizing issues No work around available 6165 Cannot re-use a playback that once had a locked item on it that has since been deleted Workaround - Delete page on playback. Items can then be placed on the playback UD512 not working in showfile permanently if moved from master to slave No work around available NA White flashes on Dockable windows on some mac os installations No work around currently available Jands Vista V2 Software Release Release Notes 16 August 2017 Jands Pty Ltd, 40 Kent Rd, Mascot, NSW, 2020, Australia Phone: +61 (2) Fax: +61 (2) Web: Specifications subject to change without notice. Manufactured by Jands Pty Ltd ACN Note: While all due care has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may occur herein. 3

4 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT171 Technical Bulletin Date: 8 September 2014 Author: Susan Twartz Distribution: General Public Creating a Bootable USB on OSX This procedure outlines an option for users to create a bootable USB on OSX using a third party application. This does not represent an endorsement of this application by Jands. Users should exercise discretion when downloading and using third party applications. Preparation Download the console image file to your computer. Obtain a USB drive formatted FAT32. Procedure 1. Download ApplePi Baker application ( Baker.zip) 2. Double click on the ApplePi Baker.zip file or right click on it and select Open With Archive Utility. This will create ApplePi Baker.app bundle. 3. Insert the USB drive. 4. Run the ApplePi Baker application. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

5 Tech Bulletin #TBJLT171 Vista Linux Consoles 5. Type the password in the Admin Password in the dialogue when it appears. You will then be in the ApplePi Baker menu. 6. In the Pi Crust : Select SD Card or USB drive section on the left side, select the USB drive to be formatted. Make sure this disk is a correct one. 7. In the Pi Ingredients: IMG Recipe section on the right size, using the button locate the console installer disk image file (.img). For example: Byron_Console_Image L img 8. Click the button

6 Tech Bulletin #TBJLT171 Vista Linux Consoles 9. As the application writes to the USB drive, ApplePi Baker will show a red progress bar and message in the red Baking IMG recipe... X.Y Mb/s ETA: X min. Y sec. 10. When it has completed a dialog will appear saying Your ApplePi is ready! with instructions to eject the USB drive. This can be done in a Finder or Disk Utility applications (as with any other USB sticks or SD cards);

7 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT168 Technical Bulletin Date: 6 February 2014 Update: 1 June 2015 Author: Susan Twartz Distribution: General Public Preparing Bootable USB Drives for Updating Console from Vista 2.2 to Vista 2.3 Vista 2.3 includes a new installer which makes applying the console image file (the ISO file) much easier for the end user. However, consoles that already have Vista version 2.2.XXXXX or earlier installed must have the bootable USB formatted following this procedure prior to installing Vista 2.3.XXXXX. Please note: Once the bootable USB has been formatted following this procedure it cannot be used for applications other than Jands Vista. Procedure: 1. Download and install Win32 Disk Imager 2. Run the application; 3. Select the little blue folder icon on the right of the Image File field. 4. Navigate to the source image file (.img) on your computer Once you have selected the image file, press open. The application will revert to the screen in step 3. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

8 Tech Bulletin #TBJLT168 Vista Linux Consoles 5. Select the USB stick in the Device field 6. Select Write. Your computer may display the following message: Select Yes and continue. 7. Wait for the application to complete. Once it has completed you will receive the following message: L5 Consoles and I3 Consoles Manufactured After January 2013 (see TBJLT 155) 8. Insert the USB device into a console USB port. 9. Power on console. 10. Press the F2 button repeatedly while the console boots up until the console goes into the BIOS menu. (The screen will be upside down.) The following dialogue box will appear:

9 Tech Bulletin #TBJLT168 Vista Linux Consoles 11. Select No and press <Enter>. 12. Using the navigation arrows on the keyboard, navigate to the Boot Menu and press <Enter>. 13. The console will display the available Boot parameters 14. Navigate to Hard Drive BBS Priorities and press <enter>. The console will display the current boot device order. 15. Select Boot Option #1 and press <Enter>. The console will display a list of the bootable devices it has found. 16. From this list highlight the device that is the USB FLASH drive you wish to boot from and press <Enter>. 17. Press Esc to exit Bootable USB

10 Tech Bulletin #TBJLT168 Vista Linux Consoles 18. Navigate to the Save and Exit. 19. The system will now ask you to save all settings. Select Yes and press <Enter>. The system will now exit the BIOS menu and boot from the USB device. There is no requirement to reverse this process when booting the console normally. T Consoles and I3 Consoles Manufactured Prior to January Insert the USB device into a console USB port. 21. Power on console. 22. Press the <DEL> button repeatedly while the console boots up until the console goes into the BIOS menu. Select Advanced BIOS Features.

11 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT168 Technical Bulletin 23. In the Advanced BIOS features menu navigate down to first boot device and press <Enter> Please note if your console has the option to select HDD Boot Priorities in this menu, please select that option. The actual hardware listed under this option may vary depending on the version of CPU tray contained within the console. 24. Navigate to the USB drive and press <+> to ensure the boot priority is changed to the USB drive first. Please note your console may not allow you to rpess the <+> button. If this is the case, press the "page up" button instead. 25. Press Esc to exit 26. Navigate to the Save and Exit. 27. The system will now ask you to save all settings. Select Yes and press <Enter>. The system will now exit the BIOS menu and boot from the USB device. There is no requirement to reverse this process when booting the console normally. All Consoles Once the boot priority of the drives has been set, the console will go through the process of installing the image file. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

12 Tech Bulletin #TBJLT168 Vista Linux Consoles Note: T consoles will get to this screen below and the user will need to press <Enter> once the boot message appears as illustrated below: 28. To install the dual boot software make sure that both the Vista1 and Vista2 check boxes are selected and click the Next button. The Confirm Installation window will open. 29. Select a Hard Disk to install to in the Target Disk Device box and select Yes in the Proceed with Installation box.

13 Tech Bulletin #TBJLT168 Vista Linux Consoles 30. Select Initialise in the Partitions box, or if Vista V2 has been installed previously select Reuse, and click on the Next button to start the installation. Note this will completely erase the hard disk be sure you have already backed up any important data. 31. When the installation is complete, click the Next button 32. Click the finish button to eject the CD (if present) and shutdown the console. Remove the USB drive or CD from the console. When the console has fully shut down, press the Power button to restart the console

14 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT168 Technical Bulletin Date: 6 February 2014 Update: 1 June 2015 Author: Susan Twartz Distribution: General Public Preparing Bootable USB Drives for Updating Console from Vista 2.2 to Vista 2.3 Vista 2.3 includes a new installer which makes applying the console image file (the ISO file) much easier for the end user. However, consoles that already have Vista version 2.2.XXXXX or earlier installed must have the bootable USB formatted following this procedure prior to installing Vista 2.3.XXXXX. Please note: Once the bootable USB has been formatted following this procedure it cannot be used for applications other than Jands Vista. Procedure: 1. Download and install Win32 Disk Imager 2. Run the application; 3. Select the little blue folder icon on the right of the Image File field. 4. Navigate to the source image file (.img) on your computer Once you have selected the image file, press open. The application will revert to the screen in step 3. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

15 Tech Bulletin #TBJLT168 Vista Linux Consoles 5. Select the USB stick in the Device field 6. Select Write. Your computer may display the following message: Select Yes and continue. 7. Wait for the application to complete. Once it has completed you will receive the following message: L5 Consoles and I3 Consoles Manufactured After January 2013 (see TBJLT 155) 8. Insert the USB device into a console USB port. 9. Power on console. 10. Press the F2 button repeatedly while the console boots up until the console goes into the BIOS menu. (The screen will be upside down.) The following dialogue box will appear:

16 Tech Bulletin #TBJLT168 Vista Linux Consoles 11. Select No and press <Enter>. 12. Using the navigation arrows on the keyboard, navigate to the Boot Menu and press <Enter>. 13. The console will display the available Boot parameters 14. Navigate to Hard Drive BBS Priorities and press <enter>. The console will display the current boot device order. 15. Select Boot Option #1 and press <Enter>. The console will display a list of the bootable devices it has found. 16. From this list highlight the device that is the USB FLASH drive you wish to boot from and press <Enter>. 17. Press Esc to exit Bootable USB

17 Tech Bulletin #TBJLT168 Vista Linux Consoles 18. Navigate to the Save and Exit. 19. The system will now ask you to save all settings. Select Yes and press <Enter>. The system will now exit the BIOS menu and boot from the USB device. There is no requirement to reverse this process when booting the console normally. T Consoles and I3 Consoles Manufactured Prior to January Insert the USB device into a console USB port. 21. Power on console. 22. Press the <DEL> button repeatedly while the console boots up until the console goes into the BIOS menu. Select Advanced BIOS Features.

18 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT168 Technical Bulletin 23. In the Advanced BIOS features menu navigate down to first boot device and press <Enter> Please note if your console has the option to select HDD Boot Priorities in this menu, please select that option. The actual hardware listed under this option may vary depending on the version of CPU tray contained within the console. 24. Navigate to the USB drive and press <+> to ensure the boot priority is changed to the USB drive first. Please note your console may not allow you to rpess the <+> button. If this is the case, press the "page up" button instead. 25. Press Esc to exit 26. Navigate to the Save and Exit. 27. The system will now ask you to save all settings. Select Yes and press <Enter>. The system will now exit the BIOS menu and boot from the USB device. There is no requirement to reverse this process when booting the console normally. All Consoles Once the boot priority of the drives has been set, the console will go through the process of installing the image file. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

19 Tech Bulletin #TBJLT168 Vista Linux Consoles Note: T consoles will get to this screen below and the user will need to press <Enter> once the boot message appears as illustrated below: 28. To install the dual boot software make sure that both the Vista1 and Vista2 check boxes are selected and click the Next button. The Confirm Installation window will open. 29. Select a Hard Disk to install to in the Target Disk Device box and select Yes in the Proceed with Installation box.

20 Tech Bulletin #TBJLT168 Vista Linux Consoles 30. Select Initialise in the Partitions box, or if Vista V2 has been installed previously select Reuse, and click on the Next button to start the installation. Note this will completely erase the hard disk be sure you have already backed up any important data. 31. When the installation is complete, click the Next button 32. Click the finish button to eject the CD (if present) and shutdown the console. Remove the USB drive or CD from the console. When the console has fully shut down, press the Power button to restart the console

21 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT171 Technical Bulletin Date: 8 September 2014 Author: Susan Twartz Distribution: General Public Creating a Bootable USB on OSX This procedure outlines an option for users to create a bootable USB on OSX using a third party application. This does not represent an endorsement of this application by Jands. Users should exercise discretion when downloading and using third party applications. Preparation Download the console image file to your computer. Obtain a USB drive formatted FAT32. Procedure 1. Download ApplePi Baker application ( Baker.zip) 2. Double click on the ApplePi Baker.zip file or right click on it and select Open With Archive Utility. This will create ApplePi Baker.app bundle. 3. Insert the USB drive. 4. Run the ApplePi Baker application. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

22 Tech Bulletin #TBJLT171 Vista Linux Consoles 5. Type the password in the Admin Password in the dialogue when it appears. You will then be in the ApplePi Baker menu. 6. In the Pi Crust : Select SD Card or USB drive section on the left side, select the USB drive to be formatted. Make sure this disk is a correct one. 7. In the Pi Ingredients: IMG Recipe section on the right size, using the button locate the console installer disk image file (.img). For example: Byron_Console_Image L img 8. Click the button

23 Tech Bulletin #TBJLT171 Vista Linux Consoles 9. As the application writes to the USB drive, ApplePi Baker will show a red progress bar and message in the red Baking IMG recipe... X.Y Mb/s ETA: X min. Y sec. 10. When it has completed a dialog will appear saying Your ApplePi is ready! with instructions to eject the USB drive. This can be done in a Finder or Disk Utility applications (as with any other USB sticks or SD cards);

24 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Linux Consoles Tech Bulletin #TBJLT181 Technical Bulletin Date: 6 th November 2015 Author: Susan Twartz Distribution: General Public Common Issues Experienced by Users When Creating and Updating Consoles via Bootable USB When updating Linux consoles using a bootable USB, some users experience problems. This technote lists a number of solutions that resolve the most common issues. The console does not successfully complete the update 1. The USB drive is too small and needs to be clear of any other data. It needs to be a minimum of 4GB. 2. During the download process, the computer has decompressed the.img file. Check the file properties on our website against what has been downloaded to make sure they are the same. If they are not, check the file association actions in the program being used to download. For example on a PC you may have to set the file associations on both Internet Explorer and WinRAR to do nothing but download.img files. If you are downloading with Safari on a Mac and the download has the wrong name or filesize you may need to turn off Safari's 'Open safe files after downloading' option. To do this: On the Safari menu select the Preferences option. On the General tab of the Preferences window uncheck the 'Open safe files after downloading' box. Do not use Google Chrome to download these files. Chrome is written to automatically decompress these file types and the settings cannot be overridden by the user. 3. The date and time on the console is incorrect and is set to a date and time prior to when the software was compiled. Change the date and time to the current time. The console does not update even though the bootable USB was selected in the BIOS The USB drive has an illegal character in it's name. These include spaces, /* etc. It's often the case that you will see it to set the boot priority in the BIOS but then Linux will not see it to boot from it. The simple work around is to rename the USB. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

25 Tech Bulletin #TBJLT176 Vista Application Date: 3 November 2014 Author: Susan Twartz Distribution: General Public Instructions for Installing the Vista v2 Windows Package These instructions outline the procedure for installing Vista v2 on a PC. Note: Users must have full administrator access to install and run the application. Procedure: 1. Download the Windows installer package from vistav2/download/ to the PC. 2. Close all open applications. 3. Disconnect/switch off all Jands Vista USB devices. 4. If an earlier version of Vista V2 is already installed on the PC, there s no need to un install it simply install the new version over the top of the old one. 5. Launch the Vista V2 Windows Installer file by double clicking on the Byron Windows Installer icon. 6. Click Next.

26 Tech Bulletin #TBJLT176 Vista Application 7. A location for the installed files is selected automatically. If required you can change the location by selecting Browse and selecting the desired loction. Click Next. 8. A location for the User Data folder (your show files etc) is selected automatically. If required you can change the location. Click Install.

27 Tech Bulletin #TBJLT176 Vista Application The following screen will appear as the application is being installed: 9. When the installation is complete, click Finish. The application is installed and ready to use.

28 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Application Tech Bulletin #TBJLT177 Technical Bulletin Date: 23 February 2017 Author: Susan Twartz Distribution: General Public Instructions for Installing the Vista v2 OSX Package These instructions outline the procedure for installing Vista v2 on a MAC. Note: Users must have full read/write access to install and run the application. The Vista v2 software can be installed on an Apple Mac running OSX Snow Leopard or later. Procedure: Installing the Vista software for the first time involves the following steps: Installing the Vista application Installing the Sentinel Runtime environment (only required if you have purchased a Vista licence dongle) Setting a location for your VistaData folder. Your show files, modified fixture files and any other user generated data will be stored in this folder. Note: If you are updating an existing version of Vista with a build number of or lower please read the Updating from v or earlier section carefully. 1. Download the OSX installer package from vista v2/download/ to the PC. 2. Close all open applications. 3. Disconnect/switch off all Jands Vista USB devices. 4. Double click on the downloaded Vista_Installer.dmg file to open the installer window on your desktop. 5. Drag the Vista v2 icon to the Applications folder shortcut. 6. Open the Applications folder and delete the Vista v2 folder (including it s contents). 7. If you have a Vista or Byron alias in your dock or elsewhere, delete it and create a new one from the Vista application. 8. Double click the Vista icon to launch the software. 9. Follow the on screen instructions to set up Vista for the first time. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

29 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Application Tech Bulletin #TBJLT177 Technical Bulletin Additional software installs The Extras folder contains the following software: Sentinel Runtime.dmg If you have a Vista licence dongle and this is the first time you have installed Vista you must install the Sentinel software. You do not need to install the software if you are using Vista in demo mode. To install Sentinel Runtime: 1. Double click on the Extras folder to open the Sentinel Runtime window on your desktop. 2. Double click on the Install Sentinel Runtime environment icon to start the installation. 3. Click Continue when you see a message saying This package will run a program to determine if the software can be installed.. 4. The software will be installed. Note: If you see an alert message that Sentinel Runtime can t be installed on this computer. it indicates the software has already been installed. If you want to re install you must uninstall the existing version first. Install Driver for UD512 To install the drivers for the Vista UD512 do this: 1. Open the installer file (see screenshot above) 2. Open the Extras folder 3. Double click the InstallUD512Driver.app icon to run the UD512 solution. Restart your Mac, open Vista and finally connect the UD512. Setting the location for your data When you run Vista v2 for the first time you must choose a location for your VistaData folder. Your show files, modified fixture files and any other user generated data will be stored in this folder. To do this: e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

30 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Application Tech Bulletin #TBJLT177 Technical Bulletin 1. In the Applications folder on your hard disk open the Vista V2 folder and double click the Byron icon to launch the software. Vista will open the Choose a location for your VistaData folder window. 2. Navigate to the location you want to use. The recommended location is /Users/yourusername/ 3. Click Choose to set the location. Vista creates a new folder (VistaData) in the location you selected in step 2 4. Vista will open. Updating from v or earlier If you are already using Vista v2 (Byron) version or earlier be sure to make a backup copy of your UserData folder. This folder is normally located inside the Vista2 folder which is inside your Applications folder (/Applications/Vista2/UserData). The latest installer does not overwrite or replace any files in this folder and it will still be usable after the new version is installed. To update from v or earlier follow these steps: 1. Make a backup copy of your UserData folder. 2. Install the new Vista software (see Installing the Vista software above) 3. Locate the new Vista V2 folder, inside the Applications folder. Open it and double click the Byron icon to launch the program. 4. When the new version opens, it will search for your UserData folder and if it is currently located inside the Vista2 folder the installer will copy all files to the location you choose. The recommended location for the new VistaData folder is inside your user folder (i.e. /Users/yourusername/) 5. Note: If you have a Vista v2 (Byron) icon on your Mac Dock it will still open the old version. You should delete it and add a new shortcut by first locating the new Vista V2 folder, inside the Applications folder, then dragging the Byron application icon to the dock. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

31 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista UD512 Tech Bulletin #TBJLT173 Technical Bulletin Date: 1 February 2016 Author: Susan Twartz Distribution: General Public Installation Instructions for the UD512 This procedure outlines the procedure for installing the Vista UD512 in Vista software versions or later. Parts Required Vista UD512 USB to DMX Device Host Computer Procedure PC Instructions To get your UD512 Interface going: 1. Turn on the computer and wait for it to fully start. 2. Install and launch the Vista software (see the documentation supplied with the software). 3. Connect the Vista software dongle to a USB port on the computer. 4. Connect the UD512 directly into a spare USB output port (Type A) on your desktop computer. 5. The computer will respond with a Found new hardware dialogue box asking How do you want to search for driver software? Select Browse my computer for driver software. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

32 Tech Bulletin #TBJLT173 Vista UD When the computer displays the options of where to browse for the drivers, select the option Let me pick from a list of device drivers then select Next. 7. The computer will ask you to select the device driver you want to install for this hardware. Select the FT232R USB UART and click Next. Note: Some installations may offer the Vista UD512 in this dialogue. Do not select that driver as it will only work in older Vista software versions.

33 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista UD512 Tech Bulletin #TBJLT173 Technical Bulletin 8. The driver will then continue the installation. Once complete, the following message will be displayed: 9. Once the installation has completed, disconnect the UD512 and then reboot the Vista application. Reconnect the UD512 once the application has fully booted. The UD512 interface isn t recognised (PC only) Some versions of Windows assign a default Serial Converter driver which doesn t work with the UD512 Interfaces. Additionally the original FTDI FT8U2XX was found to be lacking and the Vista UD512 driver is not compatible with Windows 8.1 or later. This has been replaced by the FT232R USB UART in Vista version and later versions. Procedure The following assumes that you have installed the Vista application software and associated drivers normally. 1. Plug in the UD512. Windows will automatically detect the new device and install the incorrect USB Serial Converter driver(s). 2. Open the Device Manager 3. Expand the Universal Serial Bus controllers menu. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

34 Tech Bulletin #TBJLT173 Vista UD Right click on the first device labelled USB Serial Converter and select Update Driver... from the popup menu. This will launch the Hardware Update Wizard. 5. The computer will respond with a dialogue box asking How do you want to search for driver software? Select Browse my computer for driver software.

35 Tech Bulletin #TBJLT173 Vista UD When the computer displays the options of where to browse for the drivers, select the option Let me pick from a list of device drivers then select Next. 7. The computer will ask you to select the device driver you want to install for this hardware. Select the FT232R USB UART and click Next. Note: Some installations may offer the Vista UD512 in this dialogue. Do not select that driver as it will only work in older Vista software versions.

36 Tech Bulletin #TBJLT173 Vista UD The driver will then continue the installation. Once complete, the following message will be displayed: 9. Once the installation has completed, disconnect the UD512 and then reboot the Vista application. Reconnect the UD512 once the application has fully booted. Mac OSX Instructions To get your UD512 Interface going: 1. Turn on the computer and wait for it to fully start. 2. Install and launch the Vista software (see the documentation supplied with the software). Note that Vista software version 1.8 or later must be installed to operate a UD512. To do this: 3. Open the installer file 4. Open the Extras folder 5. Double click the InstallUD512Driver.app icon to run the UD512 solution.

37 Tech Bulletin #TBJLT173 Vista UD Restart your Mac, open Vista and finally connect the UD Connect the Vista software dongle to a USB port on the computer. 8. Connect the UD512 directly into a spare USB output port (Type A) on your desktop computer. The UD512 Interfaces appear in the Patch window under the Connect Universes heading. To obtain the best performance from your UD512 Interface it s recommended it be plugged directly into a USB port on the host computer, if possible.

38 JandsPtyLtd40KentRoadMascotNSW2020AustrPhon Fa wwjandscomauVista Consoles Tech Bulletin #TBJLT185 Technical Bulletin Date: 15 th April 2016 Author: Susan Twartz Distribution: General Public UD512 Firmware Driver Upgrade Required for Some Windows PC Installations This procedure only applies to Vista software version and higher. Introduction In some Windows installations, the UD 512 USB to DMX device is incorrectly assigned a generic Windows driver causing it to not be recognised by the Vista application. This procedure updates the firmware on the UD 512 so that it will always use Jands supplied drivers. Once the firmware is updated, the UD512 cannot be used in earlier versions of Vista. Procedure 1. Disconnect the UD512 from the host PC. 2. Install the Vista application. 3. Ensure the PC has internet connectivity. If it does not, a link to the offline installer is listed below in the troubleshooting steps. 4. Connect the UD512 to the host PC. 5. Wait approximately 10 seconds for Windows to install the driver. If windows presents any error messages, see the troubleshooting steps below. 6. Start the Vista application. 7. The following prompt will appear. 8. Ensure the red LED on the UD512 is flashing. 9. If the red LED is flashing, press OK to proceed. e2x2alianote: While all due care and attention has been taken in the preparation of this document, Jands Pty Ltd shall not be liable for any inaccuracies or omissions which may

39 Tech Bulletin #TBJLT185 Vista Consoles 10. Once the firmware has been installed successfully the following confirmation dialogue will appear. 11. Press ok. 12. Disconnect the UD512 from the host PC and then reconnect it immediately. 13. Close the Vista application. 14. Restart Vista and proceed the to the connect universes dialogue in the patch window to connect your show. Troubleshooting If the UD512 is still not working go to the device manager in Windows and identify the driver that has been assigned. USB Serial Convertor If the device shows up in the device manager as a USB Serial Convertor as illustrated below follow the instructions above to update it.

40 Tech Bulletin #TBJLT185 Vista Consoles FT232R USB UART If the device identifies itself as FT232R USB UART or an unknown device when connected to the PC 1. Disconnect the UD 512 from the host computer. 2. Connect the host computer to the internet. 3. Reconnect the UD512. This should enable windows to fetch the correct driver off the internet and result in device manager correctly showing the device as USB Serial Converter. If there is no access to the internet on the host computer, or the installation has not been successful, an offline installer can be activated by navigating to the "UD512_Offline_Setup.exe" in the WinUsbDriver subdirectory of the installation directory on the host computer as illustrated below.