Microsoft Dynamics CRM Microsoft Lunch & Learn March 7, 2013

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1 Right experience Right context Right device Informs, guides & delights users Contextual social communication & collaboration Outcome-focused productivity applications Process-centric & external data enriched Closed loop sales, service and marketing processes Lead with cloud Open (devices, browsers, platforms, API s) Embedded analytics Data Driven, Customer Focused Effective Marketing Management Multi-Channel Engagement 1

2 December 2012 Service Update Q2 CY2013 Orion December 2012 On Premise UR12 (x-browser) Q2 CY2013 Orion On Premise (incorporates December 2012 Service Update + Orion featureset) Follow in CRM autofollows the opengraph object in Yammer. Same behavior for following users User posts on record wall Yammer Same user post on the Yammer web client for colleague Some autoposts appear in Yammer ticker Responses to post show up in Yammer and CRM Seth Jackson assigned the CRM Upgrade opportunity to Paul Laurel 2

3 Platform Microsoft Internet Explorer Mozilla Firefox Google Chrome Apple Safari Windows XP*** Version 8 Latest Version* Latest Version* Not Supported Yammer global search available on all CRM entities as well. Seth Jackson assigned the CRM Upgrade opportunity to Paul Laurel Windows Vista*** Version 8 & 9 Latest Version* Latest Version* Not Supported Windows 7 Version 8, 9 & 10** Latest Version* Latest Version* Not Supported Windows 8 Version 10** Latest Version* Latest Version* Not Supported Apple OS X 10.7 (Lion) Not Supported Not Supported Not Supported Latest Version* Apple OS X 10.8 (Mountain Lion) Not Supported Not Supported Not Supported Latest Version* Apple ios (ipad) Not Applicable Not Applicable Not Applicable Latest Version**** * Latest versions at time of publication were Firefox 16, Chrome 22 and Safari 6 ** Denotes Internet Explorer 10 desktop version, IE10 modern version is NOT supported IE10 on Windows RT is NOT supported *** Internet Explorer 7 will not be supported for Microsoft Dynamics CRM Online **** Limited to sales users on Microsoft Dynamics CRM Online ONLY Safari on ipad Mini is NOT supported 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. Other names and brands may be claimed as the property of others. Microsoft Dynamics CRM December 2012 Service Update and codename Orion are pre-release products under development. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. All pre-release product release dates and features specified are preliminary based on current expectations, and are subject to change without notice. Microsoft may make changes to specifications and product descriptions at any time, without notice. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS PRESENTATION. Microsoft products are not intended for use in medical, life saving, or life sustaining applications. 3

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6 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. Other names and brands may be claimed as the property of others. Microsoft Dynamics CRM December 2012 Service Update and codename Orion are pre-release products under development. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. All pre-release product release dates and features specified are preliminary based on current expectations, and are subject to change without notice. Microsoft may make changes to specifications and product descriptions at any time, without notice. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS PRESENTATION. Microsoft products are not intended for use in medical, life saving, or life sustaining applications. 6