Online Service System - OSS

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1 Online Service System - OSS Installation and User Guide V6.0 May 2018

2 Contents Introduction... 2 ISTA Diagnosis Application... 2 ISTA/P Online - Control Module Reprogramming... 2 PCode App... 2 AIR... 3 What is needed to diagnose and program with the BMW OSS?... 3 BMW ICOM Interface... 3 J2534 Pass Thru Tool (PTT)... 3 Power Supply... 5 PC Requirements... 5 Network/internet connection... 5 Hardware... 6 Operating system & system requirements... 6 Internet Browser... 6 Java Settings... 7 Firewall Settings... 7 ICOM Network Configuration... 8 PC Settings... 8 Browser Settings... 8 Security Settings... 9 OSS Software Installation... 9 PTT Driver Install the PTT driver supplied by the device manufacturer BMW PassThruD Driver OMS (OMS-OSS.msi) Installation ICOM Firmware Installation ISTA/P Installation and Application Start Connection of the Interface Device to Vehicle Frequently Asked Questions Website Use and Refund Policies... 17

3 Introduction The Online Service System (OSS) has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are available in the OSS: ISTA Diagnosis Application Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534 pass-thru tool (from model year 1996). Fault Code Diagnosis Test Plans Repair Instructions (E30 or higher) Technical Data Wiring diagrams ISTA now has integrated programming capabilities for F and G Series vehicles. ISTA should be used to program all F and G Series vehicles. ISTA/P Online - Control Module Reprogramming With ISTA/P you can reprogram the onboard control modules that are capable of software reprogramming. For ISTA/P, a data interface, a power supply and an Internet connection are required. The data interface can be a BMW Group ICOM interface or a "Pass-Thru Tool (PTT)" that fulfills the requirements of the SAE J2534 standard. ISTA/P should not be used for F and G series vehicles. All BMW E Series and MINI R series vehicles can be programmed with ISTA/P PCode App The P code app allows you to search for standard SAE P codes and BMW-specific P codes, which you can read out from the engine control units using a generic scan tool. The P code module is especially helpful for users who do not own BMW-specific diagnosis systems, but read out fault codes using a generic scan tool. The corresponding P code can be read out via the vehicle identification number.

4 AIR The AIR application combine the Repair information from WebISTA, Labor times from WebKSD, and parts information. What is needed to diagnose and program with the BMW OSS? The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)". Note Connection to OSS works only on PCs where no proxy connections are used. BMW ICOM Interface The ICOM is the interface for the repair of BMW and MINI vehicles recommended by BMW. Specifically designed for BMW and MINI vehicles, the ICOM incorporates powerful processors and a high storage capacity. This allows for faster communication than with a PTT. There are three different ICOM components available. These can handle all vehicles of the BMW Group: ICOM A: OBD communication ICOM B: in combination with the ICOM A, for MOST communication ICOM C: in combination with the ICOM A, for 20 PIN diagnostic connector. J2534 Pass Thru Tool (PTT) If a PTT is used it must meet the standard SAE J2534. Attention A wireless or Bluetooth connection between the PTT and PC must not be used. A momentary interruption of traffic can cause irreparable damage to ECUs.

Working with a PTT, two drivers are required: The BMW PTT driver and the PTT manufacturer specific driver.

BMW 20 Pin Adapter Some older vehicles have a Round, 20-pin diagnostic connector located in the engine compartment.

The following vehicles need the 20 pin adapter: 323i Sedan from MY 1998, 323i Coupe/Cabrio from MY 1999 328i, 330i from MY 1998, 328i, 330i Coupe/Cabrio from MY 1999 528i,

5 Working with a PTT, two drivers are required: The BMW PTT driver and the PTT manufacturer specific driver. BMW specific Adapter and Cable Older vehicles may require and additional adapter for vehicle diagnosis/programming. Contact your device manufacturer for details. BMW 20 Pin Adapter Some older vehicles have a Round, 20-pin diagnostic connector located in the engine compartment. Utilization of this connector is required for proper communication. The following vehicles need the 20 pin adapter: 323i Sedan from MY 1998, 323i Coupe/Cabrio from MY i, 330i from MY 1998, 328i, 330i Coupe/Cabrio from MY i, 530i, from MY i from MY i from MY 1997 M3 Coupe/Cabrio from MY 1999 M Roadster/Coupe from MY 2000 Z3 Roadster 2.8/3.0 from MY 1998 X5 from MY 2001 The 20 Pin adapter is indicated in the picture above. It can be located on the front of the engine(as shown) or near the passenger side strut tower. BMW 7-8 Pin Adapter Some vehicles require pins 7-8 of the OBD connector to be bridged for vehicle communication.

6 Power Supply Vehicles from series E65 (from 11 / 2001) cannot be programmed without an external power supply. Power supply/ battery chargers with following specifications and settings are required : F/G Series: The set maximum voltage rating of 14.8 volts battery charging mode must not be exceeded. With the recommended chargers (e.g. Deutronic "DBL1200", "DBL1600", "MultiCharger 1500") use the battery charging mode for programming. E Series : Chargers (such as Deutronic "DBL800", "MultiCharger 750") with microprocessor-controlled monitoring and adjustment of the current of the vehicle can be used. Please refer to BMW Service Bulletin B or MINI Service Bulletin M for more details and a listing of approved chargers required for programming. All approved chargers may be purchased from API International at Attention Programming failures or module damage can occur without stable power supply. PC Requirements In order to use the Online Service System (OSS), the following technical requirements must be met: Network/internet connection Internet connection with a bandwidth of at least 4 Mbit/s Download and Upload A LAN connection of at least 100Mbit/s is needed for diagnosis and programming For optimum performance, a maximum latency of 100 ms to the OSS server is required It must be ensured that the IP address does not change during the session Programming faults can occur without a stable Internet connection. All work using the OSS requires a stable Internet connection. Some sessions may, depending on internet connection speed and vehicle condition, last several hours and transfer a data volume of several hundred megabytes. The ISP should ensure that the IP is not changed during the session.

7 Hardware At least 4 GB of main memory Dual core CPU with a minimum speed of 2.2 GHz At least 250 GB of free hard drive space At least a 15" monitor, 1024 x 768 pixel resolution, 256 colors Keyboard and mouse Network connection to connect to the internet USB connection port PTT connection, Ethernet connection for ICOM Operating system & system requirements One of the following operating systems is required in order to use the Online Service System (OSS): Microsoft Windows 10 Professional/Enterprise In addition to the operating system, the following software must be installed before you can use the applications: JAVA Microsoft.NET 4.7 or higher Internet Browser Microsoft Internet Explorer 11 is currently the only browser supported for OSS applications Due to changes made by Google, Google Chrome is no longer supported. Due to changes made by Mozilla, Firefox is no longer supported. Microsoft Edge does not support plugins and cannot be used with the OSS. Setting Internet Explorer 11 as the default browser in Windows 10: Step 1: Head over to the Settings app You've got a few options here. The easiest is to head to the Action center and selecting "All settings." If you're on a device with a touch screen, swipe in from the right. If you're using a mouse and keyboard, click the Action center icon on the bottom right corner of the taskbar, or press Windows Key + A to get there. Step 2: Head to System, and then default apps System is the option on the top left. Click (or tap) it, and you'll see a few more settings. The default apps section is down near the bottom of the column on the left.

Step 3: Scroll down to Web browser, and make your choice Web browser is down at the bottom of the list. Click it, and you'll be able to choose Internet Explorer.

8 Step 3: Scroll down to Web browser, and make your choice Web browser is down at the bottom of the list. Click it, and you'll be able to choose Internet Explorer. Java Settings Due to changes made by the latest Java update and Windows 10 OS please make the following change to the Java Control Panel Java 8: - In Java Control Panel -> Security -> Java Content in Browser is activated - In Java Control Panel -> Security -> The URL: " is in the Exception Site List Java 9: - In Java Control Panel -> Security -> Java Content in Browser is activated - In Java Control Panel -> Web Settings -> Exception Site List -> The URL: " is in the list You will need to restart Internet Explorer for the changes to be applied. Firewall Settings Most users will not need to make the changes listed below but this information is provided for users behind a dedicated firewall application:

9 The following port must be enabled: Port 443 TCP outgoing and a default routing must exist in the direction of the internet. In the event that your local proxy setting does not permit access to a name server, you must manually enable the IP addresses for OSS. To do so, open the file C:\WINDOWS\system32\drivers\etc\hosts and insert the below information at the end of the file: gio-app-us.bmw.com aos-oas.bmwgroup.com ICOM Network Configuration The following ports must be activated in the firewall for the network card for the ICOM: Port 80 TCP Port TCP Port TCP Port 427 UDP Port UDP Otherwise the connection to the ICOM will fail. PC Settings To avoid problems during the vehicle session, it is necessary to make changes to "Display Properties" and "Power". Disable the screen saver Set Power Management settings to Always on. NOTE Always use an A/C adapter when using a laptop. Never program the vehicle in battery mode. Browser Settings Turn off Pop up Blocker

Security Settings To set the security settings properties, proceed as follows: Select "Tools > Internet Options" The "Internet Options" dialogue box is displayed.

10 Security Settings To set the security settings properties, proceed as follows: Select "Tools > Internet Options" The "Internet Options" dialogue box is displayed. Select the "Security" index tab In the "Security level for this zone" box, select "Custom Level " The Security Settings dialogue box is displayed. "Enable" the following settings in ".NET Framework-reliant components": Run components signed with Authenticode Run components not signed with Authenticode Acknowledge "OK" OSS Software Installation The first step is the Installation of the required software packages: Install manufacturer-specific PTT driver* BMW PTT driver download and install*

11 BMW ICOM Firmware** OMS driver download and install ISTA/P Online Installation ISTA client download and install KSD client download and install WebISTA and AIR do not require any installation procedures. *Not required for ICOM use ** Only for ICOM users NOTE Installation of the above software must be completed in the order listed above. All OSS software and applications are found under the OSS menu of the website NOTE If your PC has anti-virus or firewall software installed, you must allow access to the Internet during installation and operation. PTT Driver Install the PTT driver supplied by the device manufacturer. BMW PassThruD Driver The BMW PassThruD driver is required when using the PTT diagnostic interface. The driver can be found on either the ISTA or ISTA/P Start page at the bottom of the screen.

12 OMS (OMS-OSS.msi) Installation The OMS installation file can be found at the bottom of the ISTA/P Start page. Save and run the installation file. Follow the on-screen instructions to complete the installation. ICOM Firmware Installation Not required for PTT users Download and run the ICOM Firmware software from the ISTA/P start page. ISTA/P Installation and Application Start Click the ISTA/P link found under the OSS menu

When the "Status" box changes to green, select "Start The "Launching

First start of ISTA/P Online When ISTA/P Online is started for the first time

The ClientChecker checks the system requirements, and installs and starts

13 When the "Status" box changes to green, select "Start The "Launching Application" dialogue window is displayed. First start of ISTA/P Online When ISTA/P Online is started for the first time the.net application "ClientChecker" is downloaded. The ClientChecker checks the system requirements, and installs and starts ISTA/P Online. The ClientChecker dialogue box is displayed. Acknowledge "Run ClickOnce Application". The application is started. A security warning is displayed.

ClientChecker dialogue box is displayed. ISTA/P Online is initialized, installed and started.

14 Acknowledge "Run". The ISTA/P ClientChecker is installed and started. ISTA/P Online is started After the ClientChecker has been installed or if ISTAP Online has already been started once, the ISTA/P Online ClientChecker dialogue box is displayed. ISTA/P Online is initialized, installed and started. Windows security warnings During installation several ISTA/P Online programs are blocked by the Windows firewall. To run ISTA/P Online, select "Unblock" for the following programs: Castor Idmon ISOMInstance Pollux TaurusAdministration TaurusClient TaurusServer TaurusServices TDSServer

Note: The above-mentioned programs are required during vehicle programming. They communicate during vehicle programming via local network ports.

15 Note: The above-mentioned programs are required during vehicle programming. They communicate during vehicle programming via local network ports. If you change these, the Windows security warnings are repeated. Select "Unblock" again. ISTA Installation and Application Start Download the ISTA Client installation file and the ISTA programming data file from the ISTA Start page First install the ISTA client file, then the programming data file. Once both files are installed you can start the application Wait for the status box to turn green and click Start The ISTA dialog box will appear. Select Open NOTE ISTA Must be started from the ISTA start page. Please do not attempt to start ISTA from the Windows Start menu as it will not work. Important setup step for ISTA

After first starting ISTA you will first have to choose your vehicle interface (ICOM/PTT): Click the wrench icon on the top of the ISTA window Open the tab VCI Config and choose your vehicle

16 After first starting ISTA you will first have to choose your vehicle interface (ICOM/PTT): Click the wrench icon on the top of the ISTA window Open the tab VCI Config and choose your vehicle interface Select OK and ISTA is now ready for use Connection of the Interface Device to Vehicle Note Before connecting ICOM to the vehicle switch on ignition (Terminal 15). ICOM OBD-Connection Connect the ICOM to the network port on the PC first. No additional equipment or switch between the ICOM and computer can be used. Then connect the ICOM to the vehicle OBD connector ICOM MOST-Connection

17 Connect the ICOM to the network port on the PC first. Then use the supplied USB cable to connect the ICOM A to ICOM B. Connect the ICOM A to the vehicle OBD connector followed by connection the ICOM B to the vehicle MOST access port. ICOM 20 Pin connection Connect the ICOM to the network port on the PC first. Then connect the ICOM C to the ICOM A. Finally, connect the ICOM C to the vehicle 20 Pin diagnostic connector. ICOM Detection by the PC It can take up to 15 minutes before an ICOM is detected after the connection to the PC. It is advisable to connect the ICOM immediately after boot up of the PC, and then start OSS. Connection of the PTT to the Vehicle First connect the PTT USB cable directly to your computer and then connect the PTT to the vehicle. Do not use a USB hub for this connection! Vehicle not supported by PTT Use The following vehicles cannot communicate with a PTT: E31 E34 E36 (318i) Diagnostics/programming is possible with the OSS and ICOM. Frequently Asked Questions 1. How do I contact technical support? The BMW Techinfo Website has two different support teams. For OSS software installation issues please click the Contact Technical Support hyperlink found in the OSS menu to complete and submit the request form. Please note: This is not a vehicle repair hotline; vehicle specific repair inquiries are not accepted. For general website or subscription questions click the Contact link on the top left section of the website. For Vehicle Order, Enabling Code, or IBAC code requests: Click the Contact link on the top left section of the website and include the following information: Account Name address VIN number Please note: OSS software support is not available through the contact link. Failure to direct your inquiry to the appropriate department will cause a delay in response. The address tech@bmwna.com is no longer used. Any sent to this address will be rejected. Please use the Contact link at the top left of the website for any questions.

18 Local support is available Monday-Friday 8am-5pm ET. 2. What if my subscription expires while working with technical support to resolve an issue? Click the Contact link on the top left section of the website to send us a request to extend your access at no charge. Refunds will not be made for purchases related to support tickets. 3. Will my programming session end if my subscription expires? Once you begin a programming session it will not automatically end if your subscription time elapses. The programming session will continue until completed or ended by the user. 4. ICOM Firmware update Owners of the BMW Group ICOM interface will need to update the firmware when an updated version is released. To update your ICOM firmware to the latest version, download the ICOM Firmware file to your Desktop and run the installer. Once installed connect the ICOM to the PC and then to a vehicle to initiate the firmware update During update the ICOM LEDs will change from green to flashing red. When the process is complete the ICOM will reboot and is ready for use. Website Use and Refund Policies The use of and websites are authorized for residents of the United States and Canada only. The information contained herein is solely for the purpose of servicing and/or repairing unmodified BMW or MINI vehicles manufactured for sale in the USA including Puerto Rico. The information on this website is not to be resold, bartered, copied or transferred without the express written consent of BMW of North America, LLC ( BMW NA ). BMW NA shall not be liable for any programming aborts, vehicle no-start situations, control module failures that may occur while using a pass through tool, or ICOM interface and this website; or any other unauthorized or improper use of the website or the information therein. Subscription payments for the website are handled by PayPal, and is subject to PayPal s terms and conditions and privacy policy. BMW NA is not responsible for your transaction with PayPal, except to ensure your account will be properly credited once you have paid in full. BMW NA receives your name and contact information from PayPal after you submit payment, but does not handle or have access to your financial information. In the event that you desire a refund or credit please note the following policies apply: One day subscriptions are non-refundable unless a technical support ticket has been submitted for a software issue. BMW NA provides additional website access at no cost if needed for our technical support staff to resolve an issue. Refunds will ne be given for support reasons. Monthly and yearly subscriptions may be refunded at our discretion.

19 The amount of any refund or credit will be reduced by the total value of the subscription period divided by the value of the total number of days remaining in the customer's current subscription. Refunds will not be granted after the expiration date of the original paid subscription. For concerns related to account access or operation please use the contact link on the website for assistance or send an to:

Online Service System - OSS

Online Service System - OSS Installation and User Guide V4.0 May 2016 Contents Introduction... 3 ISTA Diagnosis Application... 3 Web ISTA Information Application... 3 ISTA/P Online - Control Module Reprogramming...