Productivity starts with simplicity /This is Why we re making our MFPs easier to manage.

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Gloria Todd
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1 Sharp Remote Device Manager SIMPLE, CENTRALISED MONITORING AND MANAGEMENT Productivity starts with simplicity /This is Why we re making our MFPs easier to manage.

Optimise your device management We know you rely on MFPs /This is Why you can depend on Sharp. Your printers, copiers and Multi-Functional Printers (MFPs) are in use all day, every day.

2 Optimise your device management We know you rely on MFPs /This is Why you can depend on Sharp. Your printers, copiers and Multi-Functional Printers (MFPs) are in use all day, every day. No other office equipment is more widely shared. So any downtime is disproportionately expensive and inconvenient. The simple fact is that empty paper drawers, toner shortages, paper jams, mis-feeds and other service interruptions all destroy workgroup productivity. That means you need a strategy for keeping everything moving as smoothly as possible. And that s where we come in. We have drawn on decades of experience to develop Sharp Remote Device Manager (SRDM) - one of our suite of Optimised Software Solutions - which makes managing your MFPs as easy and efficient as possible. Manage the entire fleet from your desk Whether you have just one of our MFPs or a fleet of hundreds, SRDM will give you total control, right from your desktop. The benefits are clear and immediate; interruptions are avoided, downtime is minimised and productivity is increased across every workgroup in your company. And because you get all the information you need to keep things running at optimum efficiency, your business will benefit from reduced support overheads and a superior return on investment. MANAGE MFPs EASILY AND EFFICIENTLY 2

3 Total control from your desktop If there s a problem, you want to fix it fast /This is Why we put you in control. From identifying issues before they become problems, through to providing remote support and the distribution of printer driver files, Sharp Remote Device Manager helps you get the very best from all of your Sharp MFPs. Remote Access Control An MFP s control panel can be viewed and operated remotely, which allows support staff to resolve issues without having to visit the site. With SRDM, support staff can install and configure Sharp MFPs quickly and easily through a single web-based interface. And they ll also have real-time control over your entire fleet of SNMP-compliant MFPs - even those which weren t made by Sharp*. Web page-enabled device management A web page gives all users everything they need to monitor, manage and control their preferred MFPs. Advanced status reports and alerts As well as getting reports on the operational status of every MFP, you can opt to receive alerts when a machine requires human intervention. Sharp Printer Status Monitor Standard on Sharp MFP s, Sharp Printer Status Monitor (SMON) lets you check the operational status of an MFP before starting a job, giving you the option to choose an alternative machine if necessary. INCREASE PRODUCTIVITY: GET TOTAL MFP CONTROL DIRECTLY FROM YOUR DESKTOP *Some non-sharp MFPs may have restricted functionality 3

4 Sharp Remote Device Manager Technology should never get in your way /This is Why we make everything easier. Sharp Remote Device Manager speeds up the installation and configuration of Sharp MFPs and helps you to keep them running smoothly. Simply install it on your file server for complete, real-time control of your MFP fleet through a standard web browser. Error-reporting, technical support, driver installation, printer configuration - everything is easier and more accessible. Effortless device management SRDM makes it quick and easy to deploy Sharp MFPs. Simply set up the first one, clone its system and web settings and then transfer the configuration to each additional machine. For extra convenience, you can edit the settings before transferring them. Flexible viewing options let you see exactly the information you want, by individual machines or custom-defined groups; including model, location, configuration settings, operational status, and more. DEVICE CLONING ENSURES CONVENIENCE AND SIMPLICITY FLEXIBLE VIEWING ALLOWS YOU TO SEE THE INFORMATION YOU WANT 4

Remote Access Control & Web Page Interruptions cost money /This is Why we help you stay productive. Even the finest printers and MFPs need looking after.

Remote Access Control The Remote Access Control feature saves time and effort while minimising downtime by letting your support staff remotely view and control the MFP s control panel.

5 Remote Access Control & Web Page Interruptions cost money /This is Why we help you stay productive. Even the finest printers and MFPs need looking after. Toner and paper need topping up from time to time. They need routine servicing. Overuse can lead to reliability problems. Remote Access Control The Remote Access Control feature saves time and effort while minimising downtime by letting your support staff remotely view and control the MFP s control panel. The technician simply opens a web browser and either fixes the problem directly or gives step-by-step guidance to the user. Web page-enabled device management Simply load the home page from your web browser, anywhere on the network, for immediate access to everything you need to manage your printers and MFPs. You ll get an at-a-glance view of the status of each machine, and its location, and you ll be able to review and respond to status alert messages. Plus, you can control scanning destinations and configure network cards, access rights and passwords: all through an intuitive, password-protected interface. SRDM also records a wide range of useful information about each machine, such as its name, model, location, IP and MAC address, and usage statistics, making it easy to work out which MFPs are being under-or over-used. REMOTE ACCESS CONTROL CONTROL AND CONFIGURE YOUR MFPs FROM YOUR WEB PAGE 5

Status Reports, Email Alerts & Printer Status Monitor We know you re busy /This is Why we help you work quickly.

alerts when a particular action is required, such as topping up the paper or toner.

6 Status Reports, Alerts & Printer Status Monitor We know you re busy /This is Why we help you work quickly. Advanced status reports and alerts As well as getting regular reports about the operational status of each of your printers and MFPs, you or a designated team member can opt to receive alerts when a particular action is required, such as topping up the paper or toner. These alerts are great for maintenance and servicing, too, because you can have them transmitted directly to your service provider, together with a detailed history that describes each event in terms of date, type, paper size and job mode. Sharp Printer Status Monitor Sharp Printer Status Monitor lets users check the status of their preferred MFPs without leaving the desk before they start a job, eliminating uncertainty and delays. Machine availability, the level of toner in each cartridge, the available quantities and sizes of paper - it s all there. You can even look at the configuration details to find out which finishing options have been installed. In many cases, the engineer will be able to diagnose the fault even before he visits your site. SEND OR RECEIVE AUTOMATIC STATUS REPORTS AND ALERTS VIEW THE STATUS OF YOUR MFP WITHOUT LEAVING YOUR DESK 6

7 Advanced Functionality Greater capability shouldn t bring more complexity /This is Why we give you simple, centralised control. Experienced IT Managers will want to take advantage of the advanced features that Sharp Remote Device Manager has to offer. New device installation Installing new devices need not be time consuming. Device configurations such as power management and security levels can be easily cloned and quickly shared across multiple devices. And all this can be done remotely via a webpage, significantly reducing labour intensive, repetitive tasks. Remote firmware update SRDM makes support easier than ever. Use it to upgrade the firmware of your MFPs and to distribute printer drivers over the network. A single click from the user is all it takes for immediate, hands-off installation. Your devices are instantly optimised and your support staff gain more time to concentrate on more productive tasks. Service reports And if, on the rare occasion, a service engineer visit is required, you can supply them with two simple service reports that will help them identify the issue. This also allows them to arrive on site fully equipped with the appropriate information or relevant parts that may need to be replaced. IMPLEMENT CONTROLLED AND STRUCTURED ENERGY SAVING PRACTICES ACCESS SERVICE REPORTS CENTRALLY AND REMOTELY 7

8 Specif ications Browser Support Internet Explorer 8, 9, 10, 11 Chrome (32 bit) Hardware Requirements: Server Software (Windows Server) Number of devices (Max) ,000 CPU (Min) Core 2 Duo 2.0 GHz Xeon E5 2.0 GHz (x2) Memory (Min) 4 GB 7.5 GB HDD (Min) 40 GB 275 GB Hardware Requirements: Agent Software (Windows Vista/7/8.1/10) Operating Systems 32-Bit 64-Bit CPU (Min) 2.0 GHz 2.0 GHz Memory (Min) 2 GB RAM 3 GB RAM Servers Windows Server 2008 (32-bit only) Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Agents Windows Vista (32-bit only) Windows 7 (32/64-bit) Windows 8.1 (32/64-bit) Windows 10 (32/64-bit) Windows Server 2008 (32-bit only) Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 VMware Support Windows Server 2008 (32-bit only) with VMware ESXi 5.5 Windows Server 2008 R2 with VMware ESXi 5.5 Windows Server 2012 with VMware ESXi 5.5 Windows Server 2012 R2 with VMware ESXi 5.5 Welcome to Sharp Sharp Information Systems Europe (SISE), a division of Sharp Electronics Europe, offers a comprehensive portfolio of award-winning document management and display solutions to help organisations transform the way they engage with information. Sharp s industry-leading MFPs and large production systems sit at the heart of integrated applications for digital transformation. Sharp s proprietary Open Systems Architecture (OSA) technology transforms MFPs into powerful information portals, seamlessly integrating to the cloud and third-party business applications. Sharp Cloud Portal Office is an award winning document management and collaboration system designed to help small- to medium-sized businesses drive growth, improve efficiency and reduce costs. By facilitating the transition to new equipment, methods and processes, Sharp Optimised Managed Services help improve how businesses interact with information through enhanced digital workflows and more collaborative working. Sharp also offer a range of display solutions that include video walls for immersive entertainment, digital signage and innovative interactive touchscreens for engaging presentations. Through its sales and support service Sharp helps its customers create, manage, visualise and share information, inspiring ideas from technology. Notes Design and specifications are subject to change without prior notice. All information was correct at time of print. Windows, Windows Server, and Windows Vista are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company names, product names and logotypes are trademarks or registered trademarks of their respective owners. Sharp Corporation. July Ref Sharp Remote Device Manager (v2.3) Brochure (17528). SHARP BUSINESS SYSTEMS UK PLC 4 FURZEGROUND WAY STOCKLEY PARK UXBRIDGE, MIDDLESEX, UB11 1EZ TEL: FAX:

If you use something every day it should fit with the way you work /This is Why we made these versatile, space-saving MFPs.

MX-M232D/MX-M202D/MX-M182D Digital Multifunctional System SMALL BUT POWERFUL If you use something every day it should fit with the way you work /This is Why we made these versatile, space-saving MFPs.