GENERAL INSTALLATION

Transcription

1 Welcome: This Hardware Installation and Trouble Shooting Guide provides step by step instructions for the installation of all supported scanners. In conjunction with the Operator Manual included with the scanner, this guide should provide all the instructions necessary for a successful installation. This guide includes: Issues common to the installation of the Unisys/Panini Vision X Troubleshooting instructions for installation of the Unisys Panini Vision X Troubleshooting instructions for operation specific to the Unisys Panini Vision X Troubleshooting questions for the Unisys Panini Vision X GENERAL INSTALLATION Should questions or concerns arise that are not addressed by this manual, please contact your Member Service Representative for assistance. REQUIREMENTS FOR THE PC BEING USED The table below lists the requirements for a successful scanner installation into our Electronic Processing System (EPS) Operating Microsoft Windows XP Microsoft Windows Vista System Version/Edition Home or Professional with Service Pack 2 Business, Enterprise or Ultimate Editions (32 bit version only) Updates All current critical Windows updates All current critical Windows updates Processor 1.2 GHz or greater 2.4 GHz or greater RAM 512 Megabyte or greater 1 Gigabyte or greater Hard Drive Space 1.5 Gigabytes or greater 1.5 Gigabytes or greater US Port Direct USB 2.0 port (hubs not supported) Direct USB 2.0 port (hubs not supported) USB Cable 6 USB 2.0 Hi speed, included with scanner 6 USB 2.0 Hi speed, included with scanner Power Cable 12 power cable, included with scanner 12 power cable, included with scanner Browser Microsoft Internet Explorer 6 w/service Pack 1 or > Microsoft Internet Explorer 6 w/service Pack 1 or >.NET.NET 1.1 Framework with Service Pack 1.NET 1.1 Framework with Service Pack 1 Internet High speed Internet connection High speed Internet connection UPS UPS system is recommended UPS system is recommended Page 1 of 6

2 SETTING UP A SCANNER FOR INSTALLATION Placement of the hardware and connection of the devices. 1. Inspect the contents to ensure no items are missing. 2. Place the scanner on a flat surface within 6 feet of a PC, preferably not in close proximity to monitors, speakers, or other electronic devices. 3. Place the scanner close enough to connect and plug it into an electrical outlet, however the scanner must be at least 18 inches away from other electronic devices. USER PRIVILEGES AND SECURITY REQUIRED FOR INSTALLATION This section explains privileges and security access that users must have in order to install the scanner as described. The user installing the scanner drivers must have administrative rights to the PC; therefore, we suggest that an IT Supervisor be present to assist with the installation. Prior to the installation, it may be necessary to disable antivirus, firewall or other Interest security software. 4. Place the scanner away from direct light. 5. Position the scanner in a convenient place so documents can be entered easily. 6. Connect the power cable to the scanner and wall outlet. 7. Connect the USB cord to the back of the PC. 8. Place the other end of the USB cord near the back of the scanner. 9. Open the ink cartridge and follow the installation instructions. Page 2 of 6

3 INSTALLING THE UNISYS/PANINI VISION X Installation process to install the drivers for the Vision X Remote Deposit Scanner NOTE: Do not plug the USB cable into the scanner until the installation process is complete. 1. Log onto the PC as the PC Administrator this process may require the IT Supervisor to disable antivirus and/or firewall 2. Log in Remote Deposit via Business Online Banking website, /access 3. Choose the Transaction tab 4. Click Remote Deposit located in the navigations links on the left 5. Choose Start the Installation The ActiveX install will begin. This may appear as a bar at the top of the screen, which states: This site might require the following ActiveX control: RDCInstall from Jack Henry & Associates, Inc. Click here to install. 6. Click the bar 7. Click Install Active X Control Wait for the screen to load and another option will appear. This option may appear as a security warning pop up, which states: Do you want to install this software? Name: RDCInstall 8. Choose Install and a similar pop up appears Choose Install again and an InstallShield Wizard appears that allows the Install of Remote Deposit Vision X. 9. Click Next 10. Ensure that everyone who uses this computer is selected on the Customer Information screen (if this screen does not appear, the user may not have Administrative rights to this PC 11. Choose Install again and an InstallShield Wizard appears that allows the Install of Remote Deposit Vision X. 12. Click Install (the InstallShield Wizard Completed screen will appear) 13. InstallShield Wizard for Vision X launches 14. Click Next 15. Verify that the USB cable is unplugged and click OK 16. Click Next 17. On the Select Features screen, uncheck MYDemo Files and verify that USB Driver files and Panini OCR are both checked 18. Click Next 19. Click Finish 20. Click Finish and an Installation Complete block will appear 21. Click OK to restart the browser session 22. Plug in the scanner USB cord 23. Log back into Remote Deposit via Online Business Banking 24. Choose the Transactions tab 25. Click Remote Deposit, the scanner will initiate and will go to the Open Deposits screen. 26. Installation Complete Page 3 of 6

4 LIGHTS TROUBLESHOOTING The scanner s status is shown through two, multi state LEDs. These lights are located on the top, front and right side of the unit. The list below details typical light status signals and their meanings: Green LED Red LED Description Off Off The scanner is offline On Off The scanner is online and the feeder is empty Blinking Off The scanner is online and the feeder contains one or more documents Off On The interlock switches are activated and an external plastic cover is removed Off Blinking A jam occurred in the transport track JAMS A jam could occur as items are being scanned. A window will display stating to remove the jam if one occurs. Click OK. This will cause the scanner to clear the check path. If this does not clear the item, then the document may be stuck in the scanner. Lift the cover and remove the jammed item. If the scanner does not automatically reset within 15 seconds, close the browser and restart the session. Depending on the nature of the problem, it may be necessary to unplug the scanner and log off/log on to the PC. Begin rescanning checks when everything is clear. Jams or piggyback items may be caused by special designs or artwork on the check, thick ink in the signature field, the thickness of the paper the check is printed on, or the length of the customer endorsement. If jams occur often, clean the photocell detectors in the scanner with canned air or use a dry soft cloth. CLEANING THE SCANNER When Check Identification does not print it is usually caused by a bad or empty ink cartridge, but it can also mean the scanner needs to be cleaned. Fibers such as cotton or paper, dried plugs or crust, or excess ink puddles on the nozzle plate can obstruct ink droplets or cause ink to deflect from the desired position. This can result in a degraded or failed print. 1. Remove the print cartridge by pushing down on the plastic retainer 2. Wipe the cartridge with a moist lintfree cloth 3. Wipe slowly across the long axis with the print cartridge facing down Be careful not to apply excessive force, as this could scratch the nozzle area. If the scanner is being transported or experiencing long periods without use, remove the ink cartridge and store it in a cool, dry place. Page 4 of 6

5 RESCANNING REJECTED ITEMS Occasionally, a wrinkled or folded check is scanned and the MICR will be parsed correctly, but the processor will be unable to continue due to the quality of the item image. To correct these image problems, the items must be rescanned. 1. Click Next on the Open Deposits screen 2. Navigate to the Batch Summary page (all deposits that are open or need attention can be found on this page) 3. Open the deposit 4. Rescan the items 5. Continue to close the deposit Note: if the check endorsement feature is enabled, the sequence number will be printed on the back of the check. This number can be used to quickly find a check within a group. VERIFY INSTALLATION Occasionally the PC may not recognize the presence of a scanner. This generally occurs when the scanner has been connected too soon. This can also occur if a bad or incompatible USB port is being used. If the installation was followed correctly, the Vision X scanner will appear in the PC s hardware profile. To verify that the scanner has been properly installed, do the following: 1. Right Click the My Computer icon 2. Select Properties 3. Click the Hardware tab 4. Click Device Manager 5. Click the + next to the Universal Serial Bus Controllers field If the scanner is connected to the PC and nothing is listed, it is likely that a bad USB port or an incorrectly installed USB cord is being used. Contact your IT Supervisor for a more advanced diagnostic. CLEARING THE EVENT LOG Remote Deposit Capture creates a log file where activity is stored. In the event the log file becomes full or if the system encounters an error with the file the following process explains what needs to be done to clear these events, keep the log file small and overwrite the older data as new entries are made: 1. The log file can be cleared by selecting Clear Log in the bottom right of the Properties menu. Close all browser sessions and log back in for the changes to take effect. 2. To clear the log and prevent future incidents, right click the My Computer icon 3. Click Manage 4. Right click Remote Batch Deposit Log 5. Click Properties 6. Select the radio button beside the Overwrite events as needed field UNDERLYING CONNECTION IS CLOSED Internet Proxy environments must be correctly configured to allow a PC to correctly access and use ASP.NET. If not, a page will not load correctly, or boxes will not appear. An error may appear in the bottom left of the screen next to the word Done. The details of this error may read: The underlying connection was closed: Unable to connect to the remote server. If this error is received, the user is working through an Internet Proxy Service. The processing system is unable to provide support or assistance in configuring a server such as this. By supplying these details to the server administrator they will be able to research and diagnose the problem. Page 5 of 6

6 UNINSTALL THE VISION X DRIVERS 1. Click Start 2. Click Settings 3. Click Control Panel 4. Click Add or Remove Programs 5. Select Vision X 6. Click Remove 7. A prompt will appear to verify that the driver has been removed 8. Click Yes 9. Select Remote Deposit Vision X 10. Click Remove 11. A prompt will appear to verify removal 12. Click Yes Page 6 of 6